ServiceNow Administration, Scripting and Integration Course Overview

To ensure the best chance for success in the ServiceNow Administration, Scripting and Integration course, participants should meet the following minimum prerequisites:

• Basic understanding of IT service management (ITSM) concepts and principles.
• Familiarity with web-based applications and cloud computing.
• Fundamental knowledge of database concepts and data management.
• Experience with basic system administration tasks and an understanding of system user roles and permissions.
• Awareness of enterprise service management and the common challenges faced by IT departments.
• Basic knowledge of networking principles and internet technologies, such as HTML, CSS, and JavaScript, is helpful but not mandatory.

Please note that while prior experience with the ServiceNow platform is beneficial, it is not strictly required to begin this training. The course is designed to introduce the key features and functionalities of ServiceNow, building up from foundational concepts to more advanced topics.

Target Audience for ServiceNow Administration, Scripting and Integration

This ServiceNow Administration, Scripting and Integration course equips IT professionals with essential skills for modernized business solutions.

• IT Administrators
• ServiceNow System Administrators
• IT Service Managers
• Systems Integration Specialists
• Application Developers
• ITSM Implementation Consultants
• IT Operations Personnel
• Technical Support Staff
• IT Professionals aiming to transition into ServiceNow roles
• Business Analysts seeking to understand ServiceNow's capabilities
• Process Owners overseeing IT service management processes
• Service Desk Analysts looking to expand their ServiceNow expertise
• DevOps Engineers interested in ServiceNow automation and orchestration features

Learning Objectives - What you will Learn in this ServiceNow Administration, Scripting and Integration?

Introduction to Learning Outcomes

This course equips students with the skills to proficiently administer, script, and integrate within the ServiceNow platform, fostering a modernized work experience.

Learning Objectives and Outcomes

• Gain a comprehensive understanding of the ServiceNow platform and how to navigate and utilize class resources effectively.
• Develop the ability to configure and manage ITSM applications, Service Operations Workspace, and Employee Center to support service management processes.
• Acquire the skills to create and manage modern work experiences within ServiceNow, including incident management labs.
• Learn to configure ServiceNow instances for optimal performance and alignment with business requirements.
• Master the creation and management of classic list views, forms, and advanced configurations to tailor applications for business needs.
• Understand table administration, application access controls, data import processes, and the configuration management database (CMDB).
• Configure self-service capabilities through knowledge management, service catalog, and flow designer functionalities.
• Enhance productivity by effectively creating reports, managing notifications, and performing additional system configurations.
• Understand how to create and apply UI policies, business rules, migration strategies, and update sets, preparing for system enhancements and testing.
• Complete a capstone project that consolidates all learned skills into a practical, real-world ServiceNow administration, scripting, and integration scenario.