Hardware Asset Management Fundamentals
The ServiceNow Hardware Asset Management Fundamentals course equips IT asset managers, procurement specialists, and IT operations leads with the skills to establish a structured hardware asset lifecycle—from planning and procurement to retirement—solving the critical pain point of uncontrolled IT spend and compliance risk. With 68% of organizations reporting audit findings related to asset tracking (ServiceNow, 2024), this course delivers actionable frameworks to improve compliance, reduce costs, and streamline cross-functional workflows.
This course prepares learners for the Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) exam, with Koenig’s Guaranteed-to-Run scheduling and official vendor-authorized courseware. Graduates gain 30-day lab access to reinforce skills, enabling confident deployment of HAM solutions that drive measurable efficiency and audit readiness in enterprise environments.
Training Formats & Pricing
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Course Overview
The Hardware Asset Management Fundamentals course by ServiceNow is designed for IT professionals, asset managers, and implementation consultants seeking to master the configuration and administration of hardware assets within the ServiceNow platform. This course directly prepares learners for the Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) exam, a credential increasingly required by enterprises managing large-scale IT inventories. Ideal for roles such as IT Asset Managers, Configuration Administrators, and ServiceNow Consultants, the training equips participants with foundational skills in lifecycle management, compliance, and cost tracking. With over 70% of Fortune 500 companies adopting ServiceNow for enterprise service management, expertise in specialized modules like Hardware Asset Management (HAM) significantly enhances employability and operational impact across IT and finance departments.
Participants engage with core ServiceNow applications including Asset Management, Hardware Asset Management (HAM), Configuration Management Database (CMDB), Discovery, Normalization Data Services, and IT Cost Management. The hands-on labs are conducted in a dedicated ServiceNow student instance—a secure sandbox environment—where learners configure real-world workflows such as asset import, stockroom management, contract financials, and retirement processes. A key capstone activity involves using the Hardware Asset Management simulator, which replicates live operational scenarios, allowing students to validate asset lifecycle automation, manage consumables, and generate compliance reports. Through structured exercises like Lab 3.4: Retire Assets and Lab 5.2: Depreciation and Fixed Assets, attendees gain practical experience aligning technical configurations with business objectives such as total cost of ownership (TCO) tracking and audit readiness.
Completing the Hardware Asset Management Fundamentals course prepares candidates for the CIS-Hardware Asset Management (CIS-HAM) certification, recognized globally as a benchmark for asset management proficiency on the ServiceNow platform. Certified specialists report average salaries between $120,000 and $160,000 in the U.S., reflecting strong demand for niche expertise in IT asset governance. At Koenig Solutions, learners benefit from Guaranteed-to-Run batches, official ServiceNow courseware, and optional 1-on-1 mentoring to reinforce mastery. As organizations continue to prioritize compliance, cost optimization, and sustainable IT operations, graduates of this program are well-positioned to lead hardware asset initiatives and advance into senior advisory or architectural roles within the ServiceNow ecosystem.
What You'll Learn
Prerequisites
- Completion of ServiceNow Fundamentals (SNF) is highly recommended to establish the foundational platform knowledge required for Hardware Asset Management Fundamentals.
- Familiarity with ServiceNow navigation and the standard user interface is required to effectively manage asset tracking workflows within the course.
- A working knowledge of IT asset management terminology, including asset lifecycles, depreciation, and ownership models, is essential for course success.
- Completion of CMDB Fundamentals is strongly recommended to ensure a clear understanding of the relationships between configuration items (CIs) and hardware assets.
- Learners should possess a foundational understanding of hardware asset categories, including laptops, desktops, servers, and mobile devices, to support the 16-hour curriculum.
- This course serves as a prerequisite for the Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) certification path.
Certification Exam
Everything you need to know about the CIS - HAM certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Hardware Asset Management Fundamentals Introduction
2
Day 2– Ensuring Trustworthy Asset Data
3
Day 3– Practical Hardware Asset Management
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of CIS - HAM certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the CIS - HAM certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Hardware Asset Management (HAM) Engineer
- IT Asset Manager
- ServiceNow ITAM Specialist
- Configuration Management Database (CMDB) Administrator
- IT Operations Analyst
- Asset Lifecycle Coordinator
Companies Hiring
and 5,000+ organizations worldwide seeking CIS - HAM certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
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AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the CIS - HAM training course
Is the certification exam included in the Hardware Asset Management Fundamentals course, and what is the exam fee if separate?
What training formats does Koenig offer for this course, and is there a Guaranteed-to-Run schedule?
How long is lab access provided, and what type of environment is used for hands-on practice?
What is Koenig's rescheduling and cancellation policy for this course?
What is the format, number of questions, passing score, and time limit for the CIS-HAM certification exam?
How long is the Hardware Asset Management certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing the Hardware Asset Management Fundamentals course?
What are the recommended prerequisites or prior experience needed for the Hardware Asset Management Fundamentals course?
What is the average salary impact and career benefit for professionals certified in Hardware Asset Management?
How does formal training compare to self-study for passing the CIS-HAM certification exam?
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