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We're here to help you find itThe ITIL® 4 Specialist: Monitor, Support and Fulfil certification is a globally recognised qualification that provides expertise in Service management practices. It focuses on understanding how essential IT services support businesses, incorporating Planning, Execution and Continuous improvement. The certification helps professionals devise strategies to enhance the alignment between IT and the business, accelerate delivery of services and optimise customer satisfaction. Industries use it to streamline their operations, lower costs and minimise risk. The principles of this certification provide guidance for Monitoring service performance, Supporting service requests and Managing incidents and problems, making it ideal for IT professionals involved in Service delivery and Operational support.
Successfully delivered 6 sessions for over 4 professionals
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| Course Fee | 1,150 |
|
Total Fees (with exam) |
1,150 (USD) |
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
• Must complete ITIL® 4 Foundation level training and certification
• Minimum two years of work experience in IT service management
• Familiarity with IT terminologies and operations
• Proven understanding of the overall ITIL® framework
• Completion of an accredited training course
• Experience in supporting, monitoring, and fulfilling processes.
ITIL® 4 Specialist: Monitor, Support and Fulfil certification training is a specialized IT training course that focuses on the practical and technical aspects of effective IT service management. It covers various topics like gathering service feedback, managing change within an organization, utilizing innovative technologies, and fulfilling service requests. The objective of the course is to equip IT professionals with the necessary skills and knowledge to manage service delivery and enhance customer experience.
The ITIL® 4 Specialist: Monitor, Support and Fulfil course provides comprehensive knowledge of IT service management. Benefits include improvement in service management processes, efficient problem resolution, and understanding of service performance metrics. This enables better decision-making, productivity increase, and enhanced user satisfaction, offering you a competitive edge.
• IT professionals involved in IT service management
• Individuals seeking ITIL specialist certifications
• Service management practitioners responsible for support and delivery
• IT operations managers and team leaders
• IT product owners and service designers
• ITIL 4 Foundation certified professionals interested in advanced skills.
- Certified ITIL® Instructors: Koenig Solutions employs instructors who are certified in ITIL® and experienced in the field.
- Career Boost: The ITIL® 4 Specialist training can significantly enhance your career prospects in IT Service Management.
- Customized Training: Koenig offers tailored training programs, ensuring you learn at your own pace and as per your convenience.
- Affordable Pricing: They provide high-quality training at competitive prices, making professional growth accessible for everyone.
- Wide Course Range: They offer an extensive variety of courses to cater to diverse IT requirements.
- Accredited Training: Koenig Solutions is globally recognized for its accredited ITIL® training.
- Flexible Dates: Course dates are flexible to accommodate the learners' schedules.
- Online Instructor-Led Training: Live online sessions provide direct interaction with the instructor.
- Top Training Institute: Koenig is a top-rated institute with a wealth of experience in IT training.
- Destination Training: Koenig offers the unique feature of destination training, allowing you to learn in an immersive environment.
After completing the ITIL® 4 Specialist: Monitor, Support and Fulfil certification training, an individual acquires skills in IT service management, specifically in the monitor, support and fulfil aspect. They gain knowledge in understanding service performance, service quality, and the system's improvement methods. They'll master handling customer service requests, managing incidents and problems, and understand the role of technology and information. They'll also learn to handle various risks, challenges, and critical success components, manage shifts and organizational change, and analyze key ITSM metrics.
| IT Manager | $90,000 |
| Service Delivery Manager | $80,000 |
| IT Analyst | $70,000 |
| IT Consultant | $100,000 |
Top companies hiring ITIL® 4 Specialist: Monitor, Support and Fulfil certified professionals include major tech and IT firms such as IBM, Microsoft, and Google. Additionally, top consulting firms like Deloitte and PwC, and IT services companies such as Accenture and Tata Consultancy Services, are also known for hiring such specialists.
The learning objectives of the ITIL® 4 Specialist: Monitor, Support and Fulfil course are: to comprehend the key ITIL practices for service management and create solutions for typical service requirements. Students will gain knowledge on how to implement effective support and response measures, monitor service performance and understand service request management procedures. They will also learn about user support design, service desk implementation, and the management of incidents and problems. Furthermore, the course aims to enhance skills in service management techniques, event management processes and to understand the significance of IT security management.
