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We're here to help you find itThe ITIL® 4 Specialist Drive Stakeholder Value course is a comprehensive program designed to guide learners through the intricacies of managing and fostering relationships with stakeholders. It emphasizes mastering the Customer journey, starting from the initial exploration of customer needs to the final realization of service value. The course is structured into eight modules that cover each step of the Customer journey, including Explore, Engage, Offer, Agree, Onboard, Co-create, and Realize.
Learners will gain insights into designing, measuring, and improving Customer journeys, along with Managing service touchpoints and interactions. They will learn how to tailor services to customer requirements, negotiate and agree on services, and ensure these services provide value to both the consumer and the provider. The ITIL 4 Drive Stakeholder Value module is pivotal for professionals seeking to enhance their ability to build meaningful relationships and co-create value with stakeholders, thereby solidifying their roles as ITIL 4 Specialist Drive Stakeholder Value practitioners. Through this course, participants will develop skills that are crucial for delivering and supporting services that meet and exceed the dynamic needs of customers.
Successfully delivered 19 sessions for over 27 professionals
Purchase This Course
USD
View Fees Breakdown
| Course Fee | 1,150 |
|
Total Fees (with exam) |
1,150 (USD) |
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
To ensure that participants are prepared for the ITIL® 4 Specialist Drive Stakeholder Value course and can get the most out of the training, the following minimum prerequisites are recommended:
These prerequisites are intended to provide a solid foundation for understanding the course material and applying the ITIL® 4 Specialist Drive Stakeholder Value concepts in practice. They are not meant to discourage potential learners but to ensure that all participants are adequately prepared to engage with the course content and achieve their learning objectives.
The ITIL® 4 Specialist Drive Stakeholder Value course hones skills in managing customer experiences and stakeholder relationships.
Gain insights into mastering the customer journey to drive stakeholder value through understanding service relationships, designing tailored service experiences, and continually improving value realization.
