Enroll for the 3-day ITIL 4 Specialist Drive Stakeholder Value certification training course from Koenig Solutions accredited by Axelos. The ITIL® Specialist: Drive Stakeholder Value (DSV) course is one of five courses required to achieve ITIL 4’s Managing Professional (MP) designation. ITIL 4 Specialist Drive Stakeholder Value course is designed to Learn the core concept behind DSV is to provide an understanding of how to convert demand into value through IT-enabled services. This course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.
Through a blend of hands-on labs and interactive lectures, you will be able to covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.
The DSV course focuses on these key ITIL 4 practices:
Target Audience:
This course is aimed at individuals in management and service management roles who have a responsibility for the above noted practices as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.
Roles include:
Learning Objectives
After completing this course, you will be able to:
Course Details | Schedule |
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Live Virtual Classroom (Instructor-Led)
Duration :
3 Days
(6 Days for 4 Hours/Day)
Fee : 1,100 (Includes Taxes)
9 AM - 5 PM |
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Client's Location As per mutual convenience |
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Classroom training is available in select Cities
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Special Solutions for Corporate Clients! Click here |
Hire Our Trainers! Click here |
No, the published fee includes all applicable taxes.
We offer below courses:
ITIL 4 Foundation - (Official)
ITIL 4 Strategist: Direct, Plan, and Improve - (Official)
ITIL 4 Digital and IT Strategy - (Official)
ITIL and PRINCE2®
ITIL Service Strategy Lifecycle - (Official)
ITIL Continual Service Improvement Lifecycle - (Official)
ITIL 4 Specialist Create, Deliver and Support - (Official)
ITIL 4 Specialist High-velocity IT - (Official)
ITIL Service Design Lifecycle - (Official)
The cost is USD 510.