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ITIL® 4 Specialist: Drive Stakeholder Value Course Overview

ITIL® 4 Specialist: Drive Stakeholder Value Course Overview

The ITIL® 4 Specialist Drive Stakeholder Value course is a comprehensive program designed to guide learners through the intricacies of managing and fostering relationships with stakeholders. It emphasizes mastering the Customer journey, starting from the initial exploration of customer needs to the final realization of service value. The course is structured into eight modules that cover each step of the Customer journey, including Explore, Engage, Offer, Agree, Onboard, Co-create, and Realize.

Learners will gain insights into designing, measuring, and improving Customer journeys, along with Managing service touchpoints and interactions. They will learn how to tailor services to customer requirements, negotiate and agree on services, and ensure these services provide value to both the consumer and the provider. The ITIL 4 Drive Stakeholder Value module is pivotal for professionals seeking to enhance their ability to build meaningful relationships and co-create value with stakeholders, thereby solidifying their roles as ITIL 4 Specialist Drive Stakeholder Value practitioners. Through this course, participants will develop skills that are crucial for delivering and supporting services that meet and exceed the dynamic needs of customers.

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Course Fee 1,150
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(with exam) 		1,150 (USD)
  • Live Training (Duration : 24 Hours)
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  • Live Training (Duration : 24 Hours)
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  • Includes Official Coursebook
  • Include Exam

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Course Advisor

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Praveen Kumar

11+ Years Experience

An effective communicator with good analytical, problem-solving, and organizational abilities. I enjoy interacting with people and providing solutions to their needs. I am an expert in making Training a Fun and learning experience.
 
I am Praveen Kumar, a Project management, Cobit, ITIL, Adobe, and TOGAF ISO 27001 LI certified trainer with 17 + years of vast experience. I have been associated with Koenig Solutions for the last 7 years. My role here involves delivering training and consultancy on Project Management and Service Management concepts and tools to overseas/corporate clients and internal staff.
In the past, I have worked with organizations like Data Quest, Fusion Ad, Media Hub, and Arena Animations.
 
Apart from training, In Koenig, my job is to coordinate with the Sales and Marketing team for a better understanding of Project Management and Service management concepts and take Tech calls and Demo sessions on the queries concerned to Project management, doubts, and concerns from customers all over the globe.
 
 
My job takes me to different parts of the world. I have been to various nations across the globe for onsite training projects with a few very esteemed clients like VMware, Airtel, Khan Bank, Techno Brain, Infosys, Jumeirah Beach Hotel, University of New Zealand, The first Group (Dubai), Honeywell Technology Solutions Lab India Pvt Ltd, FDC International (Dubai), and other industries.

Course Prerequisites

To ensure that participants are prepared for the ITIL® 4 Specialist Drive Stakeholder Value course and can get the most out of the training, the following minimum prerequisites are recommended:


  • Hold the ITIL® 4 Foundation certificate or a higher-level ITIL® 4 certification.
  • Have a basic understanding of Service Management concepts and principles.
  • Familiarity with IT terminology and IT-related work experience would be beneficial.
  • An interest in improving stakeholder relationships and driving customer value within the context of IT services.

These prerequisites are intended to provide a solid foundation for understanding the course material and applying the ITIL® 4 Specialist Drive Stakeholder Value concepts in practice. They are not meant to discourage potential learners but to ensure that all participants are adequately prepared to engage with the course content and achieve their learning objectives.


ITIL® 4 Foundation
ITIL® 4 Specialist: Drive Stakeholder Value

Target Audience for ITIL® 4 Specialist Drive Stakeholder Value

The ITIL® 4 Specialist Drive Stakeholder Value course hones skills in managing customer experiences and stakeholder relationships.


  • IT Service Managers
  • Customer Experience (CX) Managers
  • Relationship Managers
  • Account Managers
  • Service Delivery Managers
  • Service Level Managers
  • Enterprise Architects
  • Business Analysts
  • Project Managers
  • Marketing Managers
  • IT Consultants
  • IT Support Staff
  • Product Owners
  • Customer Success Managers
  • Sales Professionals within IT organizations


Learning Objectives - What you will Learn in this ITIL® 4 Specialist Drive Stakeholder Value?

Introduction to ITIL® 4 Specialist Drive Stakeholder Value Learning Outcomes

Gain insights into mastering the customer journey to drive stakeholder value through understanding service relationships, designing tailored service experiences, and continually improving value realization.

Learning Objectives and Outcomes

  • Understand the importance of the customer journey in creating and maximizing stakeholder value within service management.
  • Identify and analyze touchpoints and service interactions to enhance the customer experience.
  • Learn how to map and design customer journeys that align with organizational objectives and customer needs.
  • Develop strategies for effective exploration of service consumer needs and service provider capabilities.
  • Acquire skills to engage with customers and stakeholders, building and sustaining trust and strong service relationships.
  • Gain knowledge in shaping demand, specifying customer requirements, and designing service offerings for optimal user experience.
  • Master the art of negotiating and agreeing on services that facilitate value co-creation with customers.
  • Learn how to effectively onboard customers, fostering relationships and enabling users for service through ITIL management practices.
  • Understand the co-creation of value in service provision and the nurturing of user communities for ongoing service interactions.
  • Measure and realize service value, capturing and improving customer journey experiences, and evaluating value realization for both customers and service providers.

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