The ITIL® 4 Strategist: Direct, Plan, and Improve Training

ITIL® 4 Strategist: Direct, Plan, and Improve Certification Training Course Overview

The ITIL® 4 Strategist: Direct, Plan, and Improve training course teaches individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. The module covers the impact and effect of Agile and Lean methods for working, and how they can be leveraged to an organization's advantage. It will give professionals a practical and strategic method for planning and delivering persistent improvement with necessary agility.

This course prepares you for Exam ITIL® 4 Strategist: Direct, Pl. Test your current knowledge Qubits42

The ITIL® 4 Strategist: Direct, Plan, and Improve Training (Duration : 24 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1200
04 - 06 Oct GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)

01 - 03 Nov 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 1400
4 Hours
8 Hours
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12 PM

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Course Modules

Module 1:
  • Course Introduction and Recap of ITIL 4 based on pre-course reading
  • Core Concepts of DPI
  • DPI through Service Value System and Guiding Principles
  • Role of Direction in Strategy Management
  • Implementation of Strategies
  • Introduction to Assessment and Planning
Module 2:
  • Assessment and Planning through VSM
  • Measurement, Reporting, and CI
  • Measurement and CI through Dimensions and SVS
  • OCM Principle and Methods
Module 3:
  • Communication Principles and Methods
  • SVS Development Using the Four Dimensions
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Course Prerequisites
  • ITIL® 4 Foundation examination

After completion of this course; you will learn:

  • Course Introduction
  • Key concepts of DPI
  • Key principles & method of direction and planning
  • Governance, Risk, and Compliance
  • Continual Improvement
  • Communication & organizational change management
  • Measurements & reporting
  • Value streams & practices