ITIL® 4 Strategist: Direct, Plan, and Improve Course Overview

The ITIL® 4 Strategist: Direct, Plan, and Improve course is an integral part of the ITIL 4 framework that focuses on equipping learners with the skills needed to effectively direct, plan, and improve IT and digital services. Through Module 1, participants will gain a solid introduction and recap of ITIL 4, exploring the core concepts of DPI (Direct, Plan, and Improve) and understanding their application through the Service Value System (SVS) and the guiding principles.

The course delves deeply into Strategy management, assessment, planning, and the critical role of direction in successfully implementing strategies. Learners will discover how to apply these concepts using Value Stream Mapping (VSM) and how to drive continual improvement through effective measurement and reporting. Organizational Change Management (OCM) principles and methods are also covered, ensuring that participants can support and lead change initiatives within their organizations.

Through a mix of theoretical knowledge and practical application, this course helps IT professionals to enhance their strategic thinking and to play a pivotal role in the ongoing improvement of service management practices.