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We're here to help you find itThe ITIL® 4 Strategist: Direct, Plan, and Improve course is an integral part of the ITIL 4 framework that focuses on equipping learners with the skills needed to effectively direct, plan, and improve IT and digital services. Through Module 1, participants will gain a solid introduction and recap of ITIL 4, exploring the core concepts of DPI (Direct, Plan, and Improve) and understanding their application through the Service Value System (SVS) and the guiding principles.
The course delves deeply into Strategy management, assessment, planning, and the critical role of direction in successfully implementing strategies. Learners will discover how to apply these concepts using Value Stream Mapping (VSM) and how to drive continual improvement through effective measurement and reporting. Organizational Change Management (OCM) principles and methods are also covered, ensuring that participants can support and lead change initiatives within their organizations.
Through a mix of theoretical knowledge and practical application, this course helps IT professionals to enhance their strategic thinking and to play a pivotal role in the ongoing improvement of service management practices.
Successfully delivered 39 sessions for over 80 professionals
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To successfully undertake the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) course, participants should meet the following minimum prerequisites:
These prerequisites ensure that all participants start the course with the necessary foundation to fully engage with the course content and derive maximum benefit from the training provided.
The ITIL® 4 Strategist: Direct, Plan, and Improve course equips professionals with strategic and planning capabilities in IT service management.
Target Audience for the ITIL® 4 Strategist: DPI Course:
Introduction: The ITIL® 4 Strategist: Direct, Plan, and Improve course aims to provide a practical understanding of how to effectively direct, plan, and improve IT and digital services and practices.
Learning Objectives and Outcomes:
The Service Value System (SVS) in ITIL 4 provides a comprehensive model to guide organizations in the creation, delivery, and continual improvement of services. It integrates principles, practices, and roles into a systematic framework that helps businesses navigate the complexities of service management. Essential to this system is the 'Direct Plan and Improve' module, fundamental for strategists and leaders aiming to enhance service value through effective planning, continual improvement, and agile change management. The ITIL 4 Strategist Direct Plan and Improve certification focuses on these capabilities, equipping professionals with the skills to drive effectiveness and efficiency in their service management roles.
Strategy management involves planning, monitoring, and analyzing the necessary actions to meet an organization's long-term objectives and goals. It provides a roadmap for aligning resources and actions with mission, vision, and strategy. Effective strategy management helps organizations adapt to changing environments, manage resources efficiently, and achieve sustained competitive advantage. It encompasses setting targets, examining competitive dynamics, and executing strategic plans, often requiring collaboration across various organizational levels to ensure coherence and alignment with overall business aims.
Value Stream Mapping (VSM) is a visual tool primarily used to streamline work processes by identifying bottlenecks, wasting, and opportunities for improvement. In VSM, a detailed map of the steps required to deliver a product or service is drawn, highlighting each action’s contribution to overall efficiency and value creation. This method helps organizations visualize the entirety of the production process, from initial customer request to final delivery, enabling them to see where delays occur and resources are overutilized, thus facilitating more informed decision-making and strategic planning for process optimization.
Organizational Change Management (OCM) is the practice of leading and managing the human aspects of changes within an organization to achieve a desired outcome. It involves preparing, supporting, and helping individuals, teams, and organizations in making organizational change. OCM is about ensuring that people understand and are engaged in the change process and mitigating resistance by effectively communicating the benefits and necessity of change. Successful OCM increases the likelihood of smooth transitions and helps in aligning employees with the organization’s strategy and vision, ultimately improving performance and efficiency.
The ITIL® 4 Strategist: Direct, Plan, and Improve course equips professionals with strategic and planning capabilities in IT service management.
Target Audience for the ITIL® 4 Strategist: DPI Course:
Introduction: The ITIL® 4 Strategist: Direct, Plan, and Improve course aims to provide a practical understanding of how to effectively direct, plan, and improve IT and digital services and practices.
Learning Objectives and Outcomes:
