ITIL® 4 Strategist: Direct, Plan, and Improve Course Overview

ITIL® 4 Strategist: Direct, Plan, and Improve Course Overview

The ITIL® 4 Strategist: Direct, Plan, and Improve course is an integral part of the ITIL 4 framework that focuses on equipping learners with the skills needed to effectively direct, plan, and improve IT and digital services. Through Module 1, participants will gain a solid introduction and recap of ITIL 4, exploring the core concepts of DPI (Direct, Plan, and Improve) and understanding their application through the Service Value System (SVS) and the guiding principles.

The course delves deeply into strategy management, assessment, planning, and the critical role of direction in successfully implementing strategies. Learners will discover how to apply these concepts using Value Stream Mapping (VSM) and how to drive continual improvement through effective measurement and reporting. Organizational Change Management (OCM) principles and methods are also covered, ensuring that participants can support and lead change initiatives within their organizations.

Through a mix of theoretical knowledge and practical application, this course helps IT professionals to enhance their strategic thinking and to play a pivotal role in the ongoing improvement of service management practices.

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Purchase This Course

2,100

  • Live Online Training (Duration : 24 Hours)
  • Per Participant
  • Including Official Coursebook
  • Include Exam
  • Guaranteed-to-Run (GTR)
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♱ Excluding VAT/GST

Classroom Training price is on request

  • Live Online Training (Duration : 24 Hours)
  • Per Participant
  • Including Official Coursebook
  • Include Exam

♱ Excluding VAT/GST

Classroom Training price is on request

  • Can't Attend Live Online Classes? Choose Flexi - a self paced learning option
  • Power Packed 08 Hours (Edited from 24 hours of Live Training)
  • 6 Months Access to Videos
  • Access via Laptop, Tab, Mobile, and Smart TV
  • Certification of Course Attendance
  • 170+ Tests Questions (Qubits)

199+

609+

♱ Excluding VAT/GST

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Course Prerequisites

To successfully undertake the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) course, participants should meet the following minimum prerequisites:


  • Hold the ITIL 4 Foundation certificate or be a holder of the ITIL 4 Managing Professional Transition certificate. Proof of certification needs to be presented upon request.
  • Have an understanding of the basic concepts and definitions of ITIL 4. Pre-course reading materials are provided to refresh knowledge.
  • Experience in IT service management is recommended, as this will provide context and aid in understanding the principles and practices taught in the course.
  • Familiarity with management and operation of IT-enabled services will be beneficial.
  • Basic understanding of common ITIL practices and how they contribute to the creation of value in the form of services.

These prerequisites ensure that all participants start the course with the necessary foundation to fully engage with the course content and derive maximum benefit from the training provided.


Target Audience for ITIL® 4 Strategist: Direct, Plan, and Improve

  1. The ITIL® 4 Strategist: Direct, Plan, and Improve course equips professionals with strategic and planning capabilities in IT service management.


  2. Target Audience for the ITIL® 4 Strategist: DPI Course:


  • IT Managers and Directors
  • ITIL Practitioners and Service Managers
  • IT Consultants and Service Providers
  • Quality Analysts and Process Owners
  • IT Development, Operations, and Service Teams
  • Change Managers and Organizational Change Leaders
  • Project Managers and Program Coordinators
  • Professionals involved in IT Service Management implementation and improvement
  • Individuals seeking ITIL Managing Professional (MP) designation


Learning Objectives - What you will Learn in this ITIL® 4 Strategist: Direct, Plan, and Improve?

  1. Introduction: The ITIL® 4 Strategist: Direct, Plan, and Improve course aims to provide a practical understanding of how to effectively direct, plan, and improve IT and digital services and practices.

  2. Learning Objectives and Outcomes:

  • Understand the key concepts and challenges of Direct, Plan, and Improve (DPI) within the ITIL 4 framework.
  • Gain insights into the role of strategy management in directing an organization's service management.
  • Learn how to assess the current state of services to identify areas for improvement.
  • Acquire the skills to plan and implement strategies that align with the organization’s direction and improvement needs.
  • Explore the use of Value Stream Mapping (VSM) for assessment and planning.
  • Develop competencies in measurement and reporting to support continual service improvement (CSI).
  • Understand how to apply the four dimensions of service management for balanced development of the Service Value System (SVS).
  • Grasp the principles and methods of Organizational Change Management (OCM) to support improvement initiatives.
  • Strengthen communication skills tailored for diverse stakeholders involved in directing, planning, and improving services.
  • Learn practical techniques for developing the Service Value System utilizing the four dimensions of ITIL 4.

FAQ's


You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
You can pay through debit/credit card or bank wire transfer.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, course requiring practical include hands-on labs.
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After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
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Yes, we do. For details go to flexi
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We use the best standards in Internet security. Any data retained is not shared with third parties.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
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1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes you can request your customer experience manager for the same.
Yes you can.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
Yes, we do offer corporate training More details
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
Yes, we do.
The Fee includes:
  • Official Course-Book
  • Testing Via Qubits
  • Exam
Yes, Koenig Solutions is a AXELOS Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
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Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
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“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)