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ITIL® 4 Strategist: Direct, Plan, and Improve Course Overview

ITIL® 4 Strategist: Direct, Plan, and Improve Course Overview

The ITIL® 4 Strategist: Direct, Plan, and Improve course is an integral part of the ITIL 4 framework that focuses on equipping learners with the skills needed to effectively direct, plan, and improve IT and digital services. Through Module 1, participants will gain a solid introduction and recap of ITIL 4, exploring the core concepts of DPI (Direct, Plan, and Improve) and understanding their application through the Service Value System (SVS) and the guiding principles.

The course delves deeply into Strategy management, assessment, planning, and the critical role of direction in successfully implementing strategies. Learners will discover how to apply these concepts using Value Stream Mapping (VSM) and how to drive continual improvement through effective measurement and reporting. Organizational Change Management (OCM) principles and methods are also covered, ensuring that participants can support and lead change initiatives within their organizations.

Through a mix of theoretical knowledge and practical application, this course helps IT professionals to enhance their strategic thinking and to play a pivotal role in the ongoing improvement of service management practices.

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Successfully delivered 47 sessions for over 87 professionals

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Course Fee 1,150
Total Fees
(with exam) 		1,150 (USD)
  • Live Training (Duration : 24 Hours)
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  • Includes Official Coursebook
  • Include Exam
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Course Advisor

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Praveen Kumar

11+ Years Experience

An effective communicator with good analytical, problem-solving, and organizational abilities. I enjoy interacting with people and providing solutions to their needs. I am an expert in making Training a Fun and learning experience.
 
I am Praveen Kumar, a Project management, Cobit, ITIL, Adobe, and TOGAF ISO 27001 LI certified trainer with 17 + years of vast experience. I have been associated with Koenig Solutions for the last 7 years. My role here involves delivering training and consultancy on Project Management and Service Management concepts and tools to overseas/corporate clients and internal staff.
In the past, I have worked with organizations like Data Quest, Fusion Ad, Media Hub, and Arena Animations.
 
Apart from training, In Koenig, my job is to coordinate with the Sales and Marketing team for a better understanding of Project Management and Service management concepts and take Tech calls and Demo sessions on the queries concerned to Project management, doubts, and concerns from customers all over the globe.
 
 
My job takes me to different parts of the world. I have been to various nations across the globe for onsite training projects with a few very esteemed clients like VMware, Airtel, Khan Bank, Techno Brain, Infosys, Jumeirah Beach Hotel, University of New Zealand, The first Group (Dubai), Honeywell Technology Solutions Lab India Pvt Ltd, FDC International (Dubai), and other industries.

Course Prerequisites

To successfully undertake the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) course, participants should meet the following minimum prerequisites:


  • Hold the ITIL 4 Foundation certificate or be a holder of the ITIL 4 Managing Professional Transition certificate. Proof of certification needs to be presented upon request.
  • Have an understanding of the basic concepts and definitions of ITIL 4. Pre-course reading materials are provided to refresh knowledge.
  • Experience in IT service management is recommended, as this will provide context and aid in understanding the principles and practices taught in the course.
  • Familiarity with management and operation of IT-enabled services will be beneficial.
  • Basic understanding of common ITIL practices and how they contribute to the creation of value in the form of services.

These prerequisites ensure that all participants start the course with the necessary foundation to fully engage with the course content and derive maximum benefit from the training provided.


ITIL® 4 Foundation
ITIL® 4 Strategist: Direct, Plan, and Improve

Target Audience for ITIL® 4 Strategist: Direct, Plan, and Improve

  1. The ITIL® 4 Strategist: Direct, Plan, and Improve course equips professionals with strategic and planning capabilities in IT service management.


  2. Target Audience for the ITIL® 4 Strategist: DPI Course:


  • IT Managers and Directors
  • ITIL Practitioners and Service Managers
  • IT Consultants and Service Providers
  • Quality Analysts and Process Owners
  • IT Development, Operations, and Service Teams
  • Change Managers and Organizational Change Leaders
  • Project Managers and Program Coordinators
  • Professionals involved in IT Service Management implementation and improvement
  • Individuals seeking ITIL Managing Professional (MP) designation


Learning Objectives - What you will Learn in this ITIL® 4 Strategist: Direct, Plan, and Improve?

  1. Introduction: The ITIL® 4 Strategist: Direct, Plan, and Improve course aims to provide a practical understanding of how to effectively direct, plan, and improve IT and digital services and practices.

  2. Learning Objectives and Outcomes:

  • Understand the key concepts and challenges of Direct, Plan, and Improve (DPI) within the ITIL 4 framework.
  • Gain insights into the role of strategy management in directing an organization's service management.
  • Learn how to assess the current state of services to identify areas for improvement.
  • Acquire the skills to plan and implement strategies that align with the organization’s direction and improvement needs.
  • Explore the use of Value Stream Mapping (VSM) for assessment and planning.
  • Develop competencies in measurement and reporting to support continual service improvement (CSI).
  • Understand how to apply the four dimensions of service management for balanced development of the Service Value System (SVS).
  • Grasp the principles and methods of Organizational Change Management (OCM) to support improvement initiatives.
  • Strengthen communication skills tailored for diverse stakeholders involved in directing, planning, and improving services.
  • Learn practical techniques for developing the Service Value System utilizing the four dimensions of ITIL 4.

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