ITIL® 4 Strategist: Direct, Plan, and Improve Training

ITIL® 4 Strategist: Direct, Plan, and Improve Course Overview Popular

The ITIL® 4 Strategist: Direct, Plan, and Improve course is an integral part of the ITIL 4 framework that focuses on equipping learners with the skills needed to effectively direct, plan, and improve IT and digital services. Through Module 1, participants will gain a solid introduction and recap of ITIL 4, exploring the core concepts of DPI (Direct, Plan, and Improve) and understanding their application through the Service Value System (SVS) and the guiding principles.

The course delves deeply into Strategy management, assessment, planning, and the critical role of direction in successfully implementing strategies. Learners will discover how to apply these concepts using Value Stream Mapping (VSM) and how to drive continual improvement through effective measurement and reporting. Organizational Change Management (OCM) principles and methods are also covered, ensuring that participants can support and lead change initiatives within their organizations.

Through a mix of theoretical knowledge and practical application, this course helps IT professionals to enhance their strategic thinking and to play a pivotal role in the ongoing improvement of service management practices.

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Course Prerequisites

To successfully undertake the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) course, participants should meet the following minimum prerequisites:

Hold the ITIL 4 Foundation certificate or be a holder of the ITIL 4 Managing Professional Transition certificate. Proof of certification needs to be presented upon request.
Have an understanding of the basic concepts and definitions of ITIL 4. Pre-course reading materials are provided to refresh knowledge.
Experience in IT service management is recommended, as this will provide context and aid in understanding the principles and practices taught in the course.
Familiarity with management and operation of IT-enabled services will be beneficial.
Basic understanding of common ITIL practices and how they contribute to the creation of value in the form of services.

These prerequisites ensure that all participants start the course with the necessary foundation to fully engage with the course content and derive maximum benefit from the training provided.

ITIL® 4 Foundation

ITIL® 4 Strategist: Direct, Plan, and Improve

Target Audience for ITIL® 4 Strategist: Direct, Plan, and Improve

The ITIL® 4 Strategist: Direct, Plan, and Improve course equips professionals with strategic and planning capabilities in IT service management.
Target Audience for the ITIL® 4 Strategist: DPI Course:

IT Managers and Directors
ITIL Practitioners and Service Managers
IT Consultants and Service Providers
Quality Analysts and Process Owners
IT Development, Operations, and Service Teams
Change Managers and Organizational Change Leaders
Project Managers and Program Coordinators
Professionals involved in IT Service Management implementation and improvement
Individuals seeking ITIL Managing Professional (MP) designation

Learning Objectives - What you will Learn in this ITIL® 4 Strategist: Direct, Plan, and Improve?

Introduction: The ITIL® 4 Strategist: Direct, Plan, and Improve course aims to provide a practical understanding of how to effectively direct, plan, and improve IT and digital services and practices.
Learning Objectives and Outcomes:

Understand the key concepts and challenges of Direct, Plan, and Improve (DPI) within the ITIL 4 framework.
Gain insights into the role of strategy management in directing an organization's service management.
Learn how to assess the current state of services to identify areas for improvement.
Acquire the skills to plan and implement strategies that align with the organization’s direction and improvement needs.
Explore the use of Value Stream Mapping (VSM) for assessment and planning.
Develop competencies in measurement and reporting to support continual service improvement (CSI).
Understand how to apply the four dimensions of service management for balanced development of the Service Value System (SVS).
Grasp the principles and methods of Organizational Change Management (OCM) to support improvement initiatives.
Strengthen communication skills tailored for diverse stakeholders involved in directing, planning, and improving services.
Learn practical techniques for developing the Service Value System utilizing the four dimensions of ITIL 4.

Course Fee	2,340
Total Fees (with exam)	2,340 (USD)

Course Fee	1,800
Total Fees (with exam)	1,800 (USD)

Flexi Video	16,449
Official E-coursebook
Exam Voucher (optional)
Hands-On-Labs²	4,159
+ GST 18%	4,259
Total Fees (without exam & Labs)	22,359 (INR)
Total Fees (with Labs)	28,359 (INR)

ITIL® 4 Strategist: Direct, Plan, and Improve Course Overview

2,340^♱

1,800^♱

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Course Prerequisites

Target Audience for ITIL® 4 Strategist: Direct, Plan, and Improve

Learning Objectives - What you will Learn in this ITIL® 4 Strategist: Direct, Plan, and Improve?

Suggested Courses

ITIL® 4 Strategist: Direct, Plan, and Improve Course Overview

2,340 ♱

1,800 ♱

♱

Fee On Request

Filter By:

Koeing Learning Stack

Request More Information

Course Prerequisites

Target Audience for ITIL® 4 Strategist: Direct, Plan, and Improve

Learning Objectives - What you will Learn in this ITIL® 4 Strategist: Direct, Plan, and Improve?

Suggested Courses

2,340^♱

1,800^♱

^♱