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We're here to help you find itThe ITIL® 4 Strategist: Direct, Plan, and Improve course is an integral part of the ITIL 4 framework that focuses on equipping learners with the skills needed to effectively direct, plan, and improve IT and digital services. Through Module 1, participants will gain a solid introduction and recap of ITIL 4, exploring the core concepts of DPI (Direct, Plan, and Improve) and understanding their application through the Service Value System (SVS) and the guiding principles.
The course delves deeply into Strategy management, assessment, planning, and the critical role of direction in successfully implementing strategies. Learners will discover how to apply these concepts using Value Stream Mapping (VSM) and how to drive continual improvement through effective measurement and reporting. Organizational Change Management (OCM) principles and methods are also covered, ensuring that participants can support and lead change initiatives within their organizations.
Through a mix of theoretical knowledge and practical application, this course helps IT professionals to enhance their strategic thinking and to play a pivotal role in the ongoing improvement of service management practices.
Successfully delivered 45 sessions for over 86 professionals
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USD
View Fees Breakdown
| Course Fee | 1,150 |
|
Total Fees (with exam) |
1,150 (USD) |
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
To successfully undertake the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) course, participants should meet the following minimum prerequisites:
These prerequisites ensure that all participants start the course with the necessary foundation to fully engage with the course content and derive maximum benefit from the training provided.
The ITIL® 4 Strategist: Direct, Plan, and Improve course equips professionals with strategic and planning capabilities in IT service management.
Target Audience for the ITIL® 4 Strategist: DPI Course:
Introduction: The ITIL® 4 Strategist: Direct, Plan, and Improve course aims to provide a practical understanding of how to effectively direct, plan, and improve IT and digital services and practices.
Learning Objectives and Outcomes:
