Microsoft Dynamics 365 Certification Courses Training


If you are planning to learn how Dynamics 365 works and helps your business, then you have landed at the right place. Microsoft Dynamics 365 helps organizations and businesses to deliver better results through analytical and AI-driven insights. It is a cloud-based business application platform, which is the first major vendor to combine the capabilities of CRM (customer relationship management) and ERP (enterprise resource planning) along with artificial intelligence tools and productivity applications. It is a complete enterprise process that provides an integrated solution for businesses to organize their customer services, sales, finance operations, and marketing. 

You can take Microsoft Dynamics 365 training courses from Koenig Solutions to learn new skills at the earliest possible time. These Popular Microsoft Dynamics 365 online courses can be done in less time by providing advanced knowledge that helps professionals to clear their relevant exams on their first attempt.

The 1-on-1 Advantage


Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

Generate PDF
Sr NoCourses/CertificationsCourse ContentsDurationFee*
E: Exam Included.
1-on-1 training (private class) – convenient start time, flexible timings.

Request More Information

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?

Student Name Feedback
Tony Williams
United States
A2. The quality of the trainer sets Koenig apart. Ridhima is a top-notch trainer.
John Mathias
United States
A3. Of course, I will! Like they say, "the taste of the pudding is in the eating". The first impression I got of Koenig is good. I like the customer relations here. Keeping a tab always on trainee feedback is the greatest way to say you don't just value them, you want to deliver value to them.

Popular Microsoft Dynamics 365 Certification Training Courses

Microsoft Dynamics 365 is the growing generation of intelligent business applications that run organizations and allow them to transform and grow. Our professional instructors have developed innovative and exceptional teaching techniques that will help the learners to acquire the right knowledge and skills to use Microsoft Dynamics 365 to support marketing, sales, finance, HR, and more departments to ensure the requirements and fulfilment of their business growth and needs. Our course will help you to pass all three certifications, including MCSA: Microsoft dynamics 365, MCSE: Business applications, and MCSA: Microsoft dynamics 365 for operations. Our Microsoft Dynamics 365 certification training courses aim to deliver quality training that covers core concepts and fundamental knowledge and also builds skills to customize and configure reports, templates, dashboards, etc. 

We at Koenig Solutions offer widely acknowledged Microsoft Dynamics 365 courses to teach the participants fundamentals and expand their Dynamics 365 skills to start quickly. Our training courses are available in 4 different learning modes, including corporate onsite training, online training, classroom training, and 1-on1- training. Candidates will get familiar with Microsoft Dynamics 365 from basics to advance. Upon completion of the program, candidates will be able to carry out all necessary skills and can take up various Microsoft Dynamics 365 certification exams. It will be helpful for learners to use dynamics 365 in a flexible manner. 

Who can take up Microsoft Dynamics 365 Certification Training?

Job roles that can take up Microsoft dynamics 365 certification training courses include, but are not just limited to:

  • Professionals in Accounting and ERP
  • HR Professionals
  • Finance and Accounting Professionals
  • CRM Specialists
  • ERP Professionals
  • Technical Architects
  • Sales/pre-sales executives/Marketing
  • Technology consultants
  • Application Consultants
  • Candidates aiming to clear the certification exam 
  • Professionals who are interested to learn about Microsoft Dynamics 365
  • Individuals looking to clear relevant Dynamics 365 certification exams

Microsoft Dynamics 365 Certification Training Prerequisites

  • Anybody and everybody can take foundation-level Dynamics 365 courses, as there are no eligibility criteria to take them up. 
  • However, if professionals are targeting to take up the intermediate and advanced level Dynamics 365 training, then one has to have the foundation level knowledge and relevant experience in using the Dynamics 365 tool for a minimum of 2 years as part of their day-to-day activity in an organization.

Reasons to choose Microsoft Dynamics 365 Certification Courses from Koenig Solutions

  • Get access to 40+ Microsoft Dynamics 365 courses that cater to professionals with varied job experience across departments.
  • Through Microsoft Dynamics 365 training courses, students and professionals can get a complete understanding of the Dynamics 365 tool that helps organize their customer services, sales, finance operations, and marketing all in one place.
  • Koenig Solutions has a global pool of expert Microsoft Dynamics 365 instructors with real-world expertise across various industry sectors globally.
  • The Microsoft Dynamics 365 certification courses are accredited training programs, and Koenig Solutions is a Microsoft Gold Partner to deliver them worldwide.
  • By taking the Microsoft Dynamics 365 training from Koenig Solutions, take your career to greater heights by building industry-recognized capabilities.
  • Candidates have the option to take up these Microsoft Dynamics 365 certification training through various learning modes that include live online, classroom, 1-to-1, or onsite training.
  • Learners can take up these Dynamics 365 online training as per their comfort on the weekdays and weekends as 4 hours / day and 8 hours / day

Benefits of Microsoft Dynamics 365 Certification Training

Upon completion of Microsoft Dynamics 365 certification training courses, you will be able to-

  • Microsoft Dynamics 365 certification training courses provide you with hands-on experience with the features and components of Microsoft Dynamics 365. 
  • Attending our certification courses will help you to gain the right skill set essential to use the ERP and CRM systems of Dynamics 365 and get higher job profiles in prominent organizations. 
  • Being a Microsoft Dynamics 365 developer will knock your career with a high package salary. According to, the average annual pay for Microsoft Dynamics 365 developers is USD 138,392 a year. 
  • Learn when to implement a marketing campaign and the basic steps of the marketing process.
  • Validate your dynamics 365 skills and understanding.
  • Be a spark in your team who works with Dynamics 365 customer engagement apps and highlight your understanding of customer engagement and business operations.
  • Become a PRO in Microsoft Dynamics 365.

So, if you are looking to take up Microsoft Dynamics 365 training, then you are in the right place. Choose the Dynamics 365 online course of your choice, suitability and achieve exponential growth in your career.



Ans - No, the published fee includes all applicable taxes.

Dynamics 365 combines CRM and ERP solutions and provides tools to create and maintain clients and reduce the effort and time usually taken to find the appropriate information for your team.

Microsoft Dynamics 365 (CRM) is a Customer Relationship Management software package that focuses on sales, marketing and service sectors.

Enterprise Resource Planning (ERP) is a software that manages your business processes and integrates a business’s financials, supply chain, operations, reporting, manufacturing and human resource tasks.

Yes, CRM is one of the five pillars of ERP, the other four being financial accounting, distribution or supply chain management, manufacturing and human resources or payroll management.

As per Microsoft, the approximate numbers are:

  • Microsoft Dynamics AX: 20,000 companies
  • Microsoft Dynamics GP: 47,000 companies
  • Microsoft Dynamics NAV: 110,000 companies
  • Microsoft Dynamics SL: 13,500 companies
  • Microsoft Dynamics CRM: 40,000 companies

Some examples of CRM include?

  • Salesforce
  • SugarCRM
  • Microsoft Dynamics CRM
  • Maximizer CRM
  • Sage

Though CRM and ERP are similar in many ways, they have some differences too. The difference lies in the way both create profits. While ERP helps organizations reduce costs and overheads by making processes more efficient, CRM increases profits by generating greater sales volume. Thus, while ERP focusses on businesses, CRM focusses on customers.

Microsoft Dynamics is a combination of CRM and ERP software applications along with small and medium business solutions. Microsoft Dynamics can also be used with other Microsoft applications like SharePoint, Yammer, Office 365, Azure and Outlook and aides industries such as retail, service, manufacturing and financial services.

There are three main components of a CRM system:

  • Marketing Automation - A marketing software for automation consists of campaign management, collaborative tools, lead reporting, landing pages and forms and email marketing automation.
  • Salesforce Automation - CRM systems come with an understanding of customer history that helps increase sales productivity. It also enables teams to forecast contract renewals and selling upgrades. Furthermore, a CRM system allows managers or representatives to create ownership and take accountability.
  • Customer Services - A CRM system empowers customers will tool and technologies to simplify case management, conduct knowledge sharing, manage escalations and accounts effectively. This help reduces costs without reducing service quality.

The most popular CRM software as per need are:

  • Salesforce
  • Overall
  • Zoho CRM
  • Small Businesses
  • HubSpot
  • Very small businesses
  • SugarCRM
  • Startups
  • Less Annoying CRM - Low Cost

There are three main types of CRM, namely:

  • Operational CRM
  • manages marketing, sales and customer service operations
  • Analytical CRM
  • collates customer details and retain customers
  • Collaborative CRM
  • improves customer experience

Microsoft Dynamics AX is an ERP solution for midsize to large enterprises. Microsoft Dynamics AX offers functionalities for domains such as inventory control, warehouse management, transportation management, demand and supply chain planning, material requirements planning, production management, quality assurance, product lifecycle management, asset management, and business intelligence. The solution can either be implemented on-premises or hosted in the cloud.

CRM is a system that runs tasks and processes that include collating customer data in a centralized database. The major functions of CRM include:

  • Offering transparency to customers:
  • Monitoring tasks
  • Automating customer oriented processes
  • Enabling collaboration across departments
  • Managing email campaigns
  • Forecasting sales
  • Sharing content and files between team members