Microsoft Dynamics 365 Certification Courses Training


Microsoft Dynamics 365 is a cloud-based business application platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP). It is used to manage customer data, automate business processes, and provide insights into customer behavior. Major vendors for the technology include Microsoft, Oracle, Salesforce, SAP, and Infor. Dynamics 365 can be used to manage customer relationships, automate marketing campaigns, track sales performance, and analyze customer data. It can also be used to manage financials, inventory, and operations. Additionally, Dynamics 365 can be used to create custom applications and integrate with other systems.

About Microsoft Dynamics 365 Training and Certification Courses

Microsoft Dynamics 365 training and certification courses provide individuals with the skills and knowledge needed to effectively use the Dynamics 365 platform. These courses cover topics such as data management, customer relationship management, business intelligence, and more. Upon completion of the courses, individuals can earn a certification that demonstrates their proficiency in the Dynamics 365 platform.

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Prerequisites for Microsoft Dynamics 365 Certifications

• Knowledge of Microsoft Dynamics 365 applications
• Understanding of the Dynamics 365 platform
• Experience with the Dynamics 365 user interface
• Knowledge of the Dynamics 365 data model
• Understanding of Dynamics 365 security
• Experience with Dynamics 365 customization and configuration
• Knowledge of Dynamics 365 integration and data migration
• Understanding of Dynamics 365 reporting and analytics

Who should take Microsoft Dynamics 365 Certification Training Courses?

• Business professionals who want to gain expertise in Microsoft Dynamics 365.
• IT professionals who want to specialize in Dynamics 365.
• Professionals who want to pursue a career in Dynamics 365.
• Students who want to gain knowledge in Dynamics 365.
• Professionals who want to upgrade their skills in Dynamics 365.

Skills Earned by Individuals after Completing Microsoft Dynamics 365 Training and Certification Courses

1. Understanding of Dynamics 365 architecture and components
2. Ability to configure and customize Dynamics 365 applications
3. Knowledge of Dynamics 365 security and data management
4. Proficiency in creating and managing Dynamics 365 workflows
5. Ability to develop custom solutions using Dynamics 365
6. Understanding of Dynamics 365 integration with other applications
7. Knowledge of Dynamics 365 reporting and analytics
8. Ability to troubleshoot and resolve Dynamics 365 issues
9. Proficiency in using Dynamics 365 mobile applications
10. Understanding of Dynamics 365 customer engagement tools

Reasons to Choose Koenig Solutions for Microsoft Dynamics 365 Courses

Benefits of Choosing Koenig Solutions for Microsoft Dynamics 365 Training:
• Certified Instructors: Koenig Solutions provides certified instructors to ensure quality training.
• Boost Your Career: Koenig Solutions offers customized training programs to help you boost your career.
• Destination Training: Koenig Solutions offers destination training to help you learn in a comfortable environment.
• Affordable Pricing: Koenig Solutions offers affordable pricing for its training programs.
• Top Training Institute: Koenig Solutions is a top training institute for Microsoft Dynamics 365.
• Flexible Dates: Koenig Solutions offers flexible dates for its training programs.
• Instructor-Led Online Training: Koenig Solutions provides instructor-led online training for Microsoft Dynamics 365.
• Wide Range of Courses: Koenig Solutions offers a wide range of courses for Microsoft Dynamics 365.
• Accredited Training: Koenig Solutions provides accredited training for Microsoft Dynamics 365.

Benefits of Taking Microsoft Dynamics 365 Certification Courses

• Increased job opportunities: According to a survey, Microsoft Dynamics 365 certified professionals are more likely to be hired than non-certified professionals.
• Higher salary: Microsoft Dynamics 365 certified professionals earn an average of 10-15% more than non-certified professionals.
• Improved skills: Microsoft Dynamics 365 certification training helps professionals gain in-depth knowledge of the platform and its features.
• Enhanced credibility: Microsoft Dynamics 365 certification validates the skills and knowledge of professionals, making them more credible in the eyes of employers.
• Increased confidence: Microsoft Dynamics 365 certification training helps professionals gain confidence in their abilities and skills.


Ans - No, the published fee includes all applicable taxes.

Dynamics 365 combines CRM and ERP solutions and provides tools to create and maintain clients and reduce the effort and time usually taken to find the appropriate information for your team.

Microsoft Dynamics 365 (CRM) is a Customer Relationship Management software package that focuses on sales, marketing and service sectors.

Enterprise Resource Planning (ERP) is a software that manages your business processes and integrates a business’s financials, supply chain, operations, reporting, manufacturing and human resource tasks.

Yes, CRM is one of the five pillars of ERP, the other four being financial accounting, distribution or supply chain management, manufacturing and human resources or payroll management.

Some examples of CRM include?

  • Salesforce
  • SugarCRM
  • Microsoft Dynamics CRM
  • Maximizer CRM
  • Sage

As per Microsoft, the approximate numbers are:

  • Microsoft Dynamics AX: 20,000 companies
  • Microsoft Dynamics GP: 47,000 companies
  • Microsoft Dynamics NAV: 110,000 companies
  • Microsoft Dynamics SL: 13,500 companies
  • Microsoft Dynamics CRM: 40,000 companies

Though CRM and ERP are similar in many ways, they have some differences too. The difference lies in the way both create profits. While ERP helps organizations reduce costs and overheads by making processes more efficient, CRM increases profits by generating greater sales volume. Thus, while ERP focusses on businesses, CRM focusses on customers.

Microsoft Dynamics AX is an ERP solution for midsize to large enterprises. Microsoft Dynamics AX offers functionalities for domains such as inventory control, warehouse management, transportation management, demand and supply chain planning, material requirements planning, production management, quality assurance, product lifecycle management, asset management, and business intelligence. The solution can either be implemented on-premises or hosted in the cloud.

There are three main types of CRM, namely:

  • Operational CRM
  • manages marketing, sales and customer service operations
  • Analytical CRM
  • collates customer details and retain customers
  • Collaborative CRM
  • improves customer experience

The most popular CRM software as per need are:

  • Salesforce
  • Overall
  • Zoho CRM
  • Small Businesses
  • HubSpot
  • Very small businesses
  • SugarCRM
  • Startups
  • Less Annoying CRM - Low Cost

Microsoft Dynamics is a combination of CRM and ERP software applications along with small and medium business solutions. Microsoft Dynamics can also be used with other Microsoft applications like SharePoint, Yammer, Office 365, Azure and Outlook and aides industries such as retail, service, manufacturing and financial services.

There are three main components of a CRM system:

  • Marketing Automation - A marketing software for automation consists of campaign management, collaborative tools, lead reporting, landing pages and forms and email marketing automation.
  • Salesforce Automation - CRM systems come with an understanding of customer history that helps increase sales productivity. It also enables teams to forecast contract renewals and selling upgrades. Furthermore, a CRM system allows managers or representatives to create ownership and take accountability.
  • Customer Services - A CRM system empowers customers will tool and technologies to simplify case management, conduct knowledge sharing, manage escalations and accounts effectively. This help reduces costs without reducing service quality.

CRM is a system that runs tasks and processes that include collating customer data in a centralized database. The major functions of CRM include:

  • Offering transparency to customers:
  • Monitoring tasks
  • Automating customer oriented processes
  • Enabling collaboration across departments
  • Managing email campaigns
  • Forecasting sales
  • Sharing content and files between team members