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We're here to help you find itThe ITIL 4 Specialist High-velocity IT course is an intermediate-level certification within the ITIL 4 framework, designed for IT practitioners and leaders who aim to understand the ways in which digital organizations and digital operating models function in high-velocity environments. This course will help learners to explore the ways in which digital organizations and digital operating models function in high-velocity environments, focusing on rapid delivery of products and services to obtain maximum value.
Throughout the course, participants will delve into key ITIL 4 practices and how they contribute to service management in modern tech-driven service environments. The ITIL 4 Specialist High-velocity IT certification ensures that learners are well-equipped with the knowledge of working practices like Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing.
Learners will gain insights on ethical considerations, digital transformation, design thinking, and how to ensure valuable investments, fast development, resilient operations, co-created value, and assured conformance. This comprehensive course is instrumental for those looking to excel in IT service management within fast-paced and transformative IT environments.
Successfully delivered 10 sessions for over 17 professionals
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♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
To ensure you have a solid foundation for the ITIL® 4 Specialist High-velocity IT course, the following prerequisites are recommended:
Remember, these prerequisites are not meant to discourage you from enrolling in the course. They are simply guidelines to help you maximize your learning experience. If you have a strong desire to learn and grow in the field of IT service management, this course is a step in the right direction.
The ITIL® 4 Specialist High-velocity IT course is designed for IT professionals seeking to enhance digital service delivery through ITIL® practices.
Target Audience for the ITIL® 4 Specialist High-velocity IT course:
This ITIL® 4 Specialist High-velocity IT course equips participants with the skills to implement rapid and high-quality IT-enabled services and value streams in digital organizations.
Agile is a methodology used in software development and project management to improve flexibility, productivity, and responsiveness to change. It breaks projects into smaller, manageable sections called 'sprints', allowing teams to adapt quickly and deliver work faster. Agile promotes collaboration, continuous feedback, and regular improvement through iterative cycles. Key principles include empowering team members, focusing on the needs of the customer, and maintaining a constant pace of development. The approach helps organizations respond to the evolving market demands and technological changes efficiently.
Lean is a methodology aiming to streamline production and maximize efficiency, originally developed for manufacturing but broadly applicable across industries, including IT and services. It focuses on identifying and eliminating non-value-adding activities ("waste"), ensuring that every step adds value to the customer. This allows for more efficient use of resources, reduced costs, and faster delivery of products or services. Lean principles encourage continuous improvement, worker involvement, and consistent quality control. By simplifying processes, Lean helps businesses become more agile and responsive to changing market demands.
Automatic testing, also known as automated testing, is a method in software development where tools and scripts are used to run tests on the software being developed automatically, without manual intervention. This process helps to quickly identify defects or issues in the software code, ensuring that it performs as expected before it is released. The key benefit of automatic testing is its high speed and efficiency, which significantly accelerates the overall testing phase, leading to faster software release cycles and improved product quality.
Cloud computing is the delivery of various computing services—such as servers, storage, databases, networking, software, and analytics—over the Internet, often referred to as "the cloud". This model allows businesses and individuals to access computing resources on-demand without the need for internal infrastructure or direct active management. It provides flexibility, scalability, and cost-efficiency, enabling users to scale resources up or down based on their requirements, thereby optimizing costs. Cloud services typically operate on a pay-as-you-go basis, which further helps in managing expenses while ensuring high availability and reliability.
Automation involves using technology to perform tasks with minimal human intervention. It spans from simple mechanical systems, like automatic doors, to complex software that manages business processes or data. Automation increases efficiency, reduces errors, and can significantly lower costs. It is widely applied in manufacturing, where robots assemble products, and in the IT sector, where it streamlines operations and enhances service delivery. By automating repetitive tasks, employees can focus on more strategic activities, improving both productivity and job satisfaction. This technology is pivotal for businesses aiming to maintain high performance and competitiveness in a fast-paced digital environment.
Digital transformation involves integrating digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It's more than just automating processes; it's about using technology to enhance performance, drive growth, and ensure businesses can adapt in a rapidly evolving digital landscape. This transformation enables companies to streamline workflows, improve customer experiences, and innovate faster, ultimately leading to increased efficiency and better business outcomes. Through tools and frameworks like ITIL 4 Specialist High Velocity IT, organizations can manage these changes efficiently and capitalize on the benefits of digital technologies.
Design thinking is a problem-solving approach used by businesses to encourage creativity and innovation. It involves understanding user needs, challenging assumptions, redefining problems, and creating innovative solutions through a hands-on, user-centric process. This method is characterized by five phases: empathize, define, ideate, prototype, and test, fostering a deeper understanding and better solutions. Design thinking helps teams address complex problems by exploring diverse solutions, testing prototypes, and iterating quickly. It's widely used across industries to improve products, services, and user experiences by focusing on human perspectives in all steps of the problem-solving process.
The ITIL® 4 Specialist High-velocity IT course is designed for IT professionals seeking to enhance digital service delivery through ITIL® practices.
Target Audience for the ITIL® 4 Specialist High-velocity IT course:
This ITIL® 4 Specialist High-velocity IT course equips participants with the skills to implement rapid and high-quality IT-enabled services and value streams in digital organizations.
