ITIL® 4 Specialist: High-velocity IT Course Overview

ITIL® 4 Specialist: High-velocity IT Course Overview

The ITIL 4 Specialist High-velocity IT course is an intermediate-level certification within the ITIL 4 framework, designed for IT practitioners and leaders who aim to understand the ways in which digital organizations and digital operating models function in high-velocity environments. This course will help learners to explore the ways in which digital organizations and digital operating models function in high-velocity environments, focusing on rapid delivery of products and services to obtain maximum value.

Throughout the course, participants will delve into key ITIL 4 practices and how they contribute to service management in modern tech-driven service environments. The ITIL 4 Specialist High-velocity IT certification ensures that learners are well-equipped with the knowledge of working practices like Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing.

Learners will gain insights on ethical considerations, digital transformation, design thinking, and how to ensure valuable investments, fast development, resilient operations, co-created value, and assured conformance. This comprehensive course is instrumental for those looking to excel in IT service management within fast-paced and transformative IT environments.

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  • Live Training (Duration : 24 Hours)
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  • Classroom Training price is on request
  • Including Official Coursebook
  • Include Exam

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Course Prerequisites

To ensure you have a solid foundation for the ITIL® 4 Specialist High-velocity IT course, the following prerequisites are recommended:


  • An understanding of ITIL 4 Foundation concepts: Before advancing to the ITIL 4 Specialist modules, it's essential to have a grasp of the basic ITIL 4 principles and terminology, as High-velocity IT builds upon these foundations.
  • Familiarity with IT and digital services: General knowledge of how IT and digital services operate within an organization will be beneficial, as the course delves into service architecture and management.
  • Basic knowledge of service management: A foundational understanding of service management practices will help you to absorb the course content more effectively.
  • Experience in IT operations or development: While not strictly required, some practical experience in IT operations, development, or service management can provide context and enhance your understanding of the course material.
  • An open mind for learning new concepts: The course will introduce various new ideas and practices, so an eagerness to learn and adapt is crucial.

Remember, these prerequisites are not meant to discourage you from enrolling in the course. They are simply guidelines to help you maximize your learning experience. If you have a strong desire to learn and grow in the field of IT service management, this course is a step in the right direction.


Target Audience for ITIL® 4 Specialist High-velocity IT

The ITIL® 4 Specialist High-velocity IT course is designed for IT professionals seeking to enhance digital service delivery through ITIL® practices.


Target Audience for the ITIL® 4 Specialist High-velocity IT course:


  • IT Managers and Support Teams
  • IT Architects
  • Systems Administrators
  • Operations Managers
  • DevOps Practitioners
  • IT Project Managers
  • Agile Scrum Masters
  • Software Developers
  • Quality Assurance Professionals
  • IT Consultants
  • Service Management Professionals
  • IT Change Leaders
  • Digital Transformation Managers
  • Anyone involved in the management and delivery of digital services


Learning Objectives - What you will Learn in this ITIL® 4 Specialist High-velocity IT?

Introduction to the ITIL® 4 Specialist High-velocity IT Course Learning Outcomes

This ITIL® 4 Specialist High-velocity IT course equips participants with the skills to implement rapid and high-quality IT-enabled services and value streams in digital organizations.

Learning Objectives and Outcomes

  • Understand the key concepts of high-velocity IT and how it differs from traditional IT approaches.
  • Explore the underpinning digital technology and how it enables digital transformation and supports digital organizations.
  • Gain insights into the ITIL® 4 High-Velocity IT approaches and how they contribute to delivering valuable digital products and services quickly and efficiently.
  • Discover the operating models that enable organizations to function at high velocity, including lean, agile, and DevOps methodologies.
  • Learn about the ITIL® 4 management practices and how they are integrated and adapted to support high-velocity IT.
  • Grasp the cultural aspects necessary for high-velocity IT, including the ITIL guiding principles and key behavior patterns.
  • Apply concepts like ethics and design thinking to align IT initiatives with business objectives and customer needs.
  • Develop an understanding of supporting models and concepts for creating a safe and agile working environment, including a focus on stress prevention and safety culture.
  • Acquire techniques for fast development and resilient operations, such as Infrastructure as Code, Continuous Integration/Continuous Delivery (CI/CD), and Site Reliability Engineering (SRE).
  • Learn how to ensure valuable investments through techniques like prioritization, Minimum Viable Product (MVP) development, A/B testing, and product/service ownership.

Technical Topic Explanation

Agile

Agile is a methodology used in software development and project management to improve flexibility, productivity, and responsiveness to change. It breaks projects into smaller, manageable sections called 'sprints', allowing teams to adapt quickly and deliver work faster. Agile promotes collaboration, continuous feedback, and regular improvement through iterative cycles. Key principles include empowering team members, focusing on the needs of the customer, and maintaining a constant pace of development. The approach helps organizations respond to the evolving market demands and technological changes efficiently.

Lean

Lean is a methodology aiming to streamline production and maximize efficiency, originally developed for manufacturing but broadly applicable across industries, including IT and services. It focuses on identifying and eliminating non-value-adding activities ("waste"), ensuring that every step adds value to the customer. This allows for more efficient use of resources, reduced costs, and faster delivery of products or services. Lean principles encourage continuous improvement, worker involvement, and consistent quality control. By simplifying processes, Lean helps businesses become more agile and responsive to changing market demands.

Automatic Testing

Automatic testing, also known as automated testing, is a method in software development where tools and scripts are used to run tests on the software being developed automatically, without manual intervention. This process helps to quickly identify defects or issues in the software code, ensuring that it performs as expected before it is released. The key benefit of automatic testing is its high speed and efficiency, which significantly accelerates the overall testing phase, leading to faster software release cycles and improved product quality.

Cloud

Cloud computing is the delivery of various computing services—such as servers, storage, databases, networking, software, and analytics—over the Internet, often referred to as "the cloud". This model allows businesses and individuals to access computing resources on-demand without the need for internal infrastructure or direct active management. It provides flexibility, scalability, and cost-efficiency, enabling users to scale resources up or down based on their requirements, thereby optimizing costs. Cloud services typically operate on a pay-as-you-go basis, which further helps in managing expenses while ensuring high availability and reliability.

Automation

Automation involves using technology to perform tasks with minimal human intervention. It spans from simple mechanical systems, like automatic doors, to complex software that manages business processes or data. Automation increases efficiency, reduces errors, and can significantly lower costs. It is widely applied in manufacturing, where robots assemble products, and in the IT sector, where it streamlines operations and enhances service delivery. By automating repetitive tasks, employees can focus on more strategic activities, improving both productivity and job satisfaction. This technology is pivotal for businesses aiming to maintain high performance and competitiveness in a fast-paced digital environment.

Digital transformation

Digital transformation involves integrating digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It's more than just automating processes; it's about using technology to enhance performance, drive growth, and ensure businesses can adapt in a rapidly evolving digital landscape. This transformation enables companies to streamline workflows, improve customer experiences, and innovate faster, ultimately leading to increased efficiency and better business outcomes. Through tools and frameworks like ITIL 4 Specialist High Velocity IT, organizations can manage these changes efficiently and capitalize on the benefits of digital technologies.

Design thinking

Design thinking is a problem-solving approach used by businesses to encourage creativity and innovation. It involves understanding user needs, challenging assumptions, redefining problems, and creating innovative solutions through a hands-on, user-centric process. This method is characterized by five phases: empathize, define, ideate, prototype, and test, fostering a deeper understanding and better solutions. Design thinking helps teams address complex problems by exploring diverse solutions, testing prototypes, and iterating quickly. It's widely used across industries to improve products, services, and user experiences by focusing on human perspectives in all steps of the problem-solving process.

Target Audience for ITIL® 4 Specialist High-velocity IT

The ITIL® 4 Specialist High-velocity IT course is designed for IT professionals seeking to enhance digital service delivery through ITIL® practices.


Target Audience for the ITIL® 4 Specialist High-velocity IT course:


  • IT Managers and Support Teams
  • IT Architects
  • Systems Administrators
  • Operations Managers
  • DevOps Practitioners
  • IT Project Managers
  • Agile Scrum Masters
  • Software Developers
  • Quality Assurance Professionals
  • IT Consultants
  • Service Management Professionals
  • IT Change Leaders
  • Digital Transformation Managers
  • Anyone involved in the management and delivery of digital services


Learning Objectives - What you will Learn in this ITIL® 4 Specialist High-velocity IT?

Introduction to the ITIL® 4 Specialist High-velocity IT Course Learning Outcomes

This ITIL® 4 Specialist High-velocity IT course equips participants with the skills to implement rapid and high-quality IT-enabled services and value streams in digital organizations.

Learning Objectives and Outcomes

  • Understand the key concepts of high-velocity IT and how it differs from traditional IT approaches.
  • Explore the underpinning digital technology and how it enables digital transformation and supports digital organizations.
  • Gain insights into the ITIL® 4 High-Velocity IT approaches and how they contribute to delivering valuable digital products and services quickly and efficiently.
  • Discover the operating models that enable organizations to function at high velocity, including lean, agile, and DevOps methodologies.
  • Learn about the ITIL® 4 management practices and how they are integrated and adapted to support high-velocity IT.
  • Grasp the cultural aspects necessary for high-velocity IT, including the ITIL guiding principles and key behavior patterns.
  • Apply concepts like ethics and design thinking to align IT initiatives with business objectives and customer needs.
  • Develop an understanding of supporting models and concepts for creating a safe and agile working environment, including a focus on stress prevention and safety culture.
  • Acquire techniques for fast development and resilient operations, such as Infrastructure as Code, Continuous Integration/Continuous Delivery (CI/CD), and Site Reliability Engineering (SRE).
  • Learn how to ensure valuable investments through techniques like prioritization, Minimum Viable Product (MVP) development, A/B testing, and product/service ownership.