Lean IT Foundation Course Overview

Lean IT Foundation Course Overview

The Lean IT Foundation course is designed to introduce learners to the principles and practices of Lean in the context of IT services and management. Through this course, participants will learn about the history and development of Lean, its relationship with Six Sigma, and its relevance to IT frameworks, Agile, and DevOps. The course is structured to guide learners through the key principles of Lean, focusing on waste elimination, improving processes, and enhancing value for customers.

Emphasizing practical application, the course covers the characteristics of Lean IT and teaches how to structure and implement Lean principles through dimensions such as customer understanding, process efficiency, performance measurement, effective organization, and fostering the right behavior and attitude. It includes lessons on Continuous Improvement with Kaizen, including planning and conducting a Kaizen event, and understanding performance through defining key performance indicators.

By engaging in Lean IT Foundation training, learners will acquire the skills to optimize IT processes, leading to improved efficiency, reduced waste, and better customer satisfaction. This comprehensive training equips individuals with the mindset and tools necessary for a successful Lean transformation in IT environments.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

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  • Live Online Training (Duration : 16 Hours)
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  • Live Online Training (Duration : 16 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

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Course Prerequisites

Prerequisites for the Lean IT Foundation Course:

  • Basic understanding of IT services and their importance for business operations.
  • Familiarity with IT terminology and concepts to grasp the context of Lean IT principles.
  • An open mind and willingness to learn about continuous improvement and efficiency in IT processes.
  • No prior experience with Lean, Six Sigma, or other process improvement methodologies is required, but a general awareness is beneficial.
  • Basic knowledge of how IT organizations or departments operate, which will help in applying Lean principles effectively.
  • Interest in improving IT services and processes through the application of Lean thinking and practices.
  • Ability to engage with course material and participate in interactive sessions, including discussions and exercises.

Target Audience for Lean IT Foundation

The Lean IT Foundation course equips IT professionals with principles and practices to optimize IT processes and services.

  • IT Service Managers
  • IT Directors
  • IT Consultants
  • Process Improvement Consultants
  • Lean Practitioners
  • IT Project Managers
  • IT Team Leaders
  • System Administrators
  • Agile Coaches
  • Scrum Masters
  • DevOps Professionals
  • Quality Assurance Managers
  • IT Operations Managers
  • Change Managers
  • IT Support Engineers
  • Continuous Improvement Managers
  • Anyone interested in Lean IT principles

Learning Objectives - What you will Learn in this Lean IT Foundation?

Brief Introduction to the Course's Learning Outcomes and Concepts Covered

The Lean IT Foundation course equips participants with the understanding and application of Lean principles in the IT environment to enhance service quality, customer satisfaction, and process efficiency.

Learning Objectives and Outcomes

  • Understand the history and evolution of Lean, its relationship with Six Sigma, and its significance in addressing scarcity in IT resources.
  • Grasp the key principles of Lean such as identifying waste, value stream mapping, and continuous improvement with Kaizen.
  • Acquire knowledge on the different types of activities in a Lean IT environment and how to optimize them for efficiency.
  • Learn the characteristics of Lean IT and how it integrates with IT frameworks, Agile, and DevOps methodologies.
  • Comprehend the concept of value from a customer's perspective, including how to identify 'Critical to Quality' elements and investigate the Voice of the Customer (VoC).
  • Gain skills in process improvement using Lean tools such as SIPOC, 5S, and Heijunka, and understand process metrics and time metrics.
  • Develop the ability to define performance indicators, construct Key Performance Indicators (KPIs), and measure time usage to improve skills and knowledge.
  • Learn how to organize Lean IT within an organization, including visual management techniques, communication cascade, and performance dialogue.
  • Adopt a Lean mindset, understand transformational behavior and attitudes, and learn about Lean leadership and Jidoka principles.
  • Plan and execute Kaizen events, utilizing A3 problem-solving, and be aware of common Kaizen pitfalls.

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