Target Audience for Lean IT Foundation
The Lean IT Foundation course equips IT professionals with principles and practices to optimize IT processes and services.
- IT Service Managers
- IT Directors
- IT Consultants
- Process Improvement Consultants
- Lean Practitioners
- IT Project Managers
- IT Team Leaders
- System Administrators
- Agile Coaches
- Scrum Masters
- DevOps Professionals
- Quality Assurance Managers
- IT Operations Managers
- Change Managers
- IT Support Engineers
- Continuous Improvement Managers
- Anyone interested in Lean IT principles
Learning Objectives - What you will Learn in this Lean IT Foundation?
Brief Introduction to the Course's Learning Outcomes and Concepts Covered
The Lean IT Foundation course equips participants with the understanding and application of Lean principles in the IT environment to enhance service quality, customer satisfaction, and process efficiency.
Learning Objectives and Outcomes
- Understand the history and evolution of Lean, its relationship with Six Sigma, and its significance in addressing scarcity in IT resources.
- Grasp the key principles of Lean such as identifying waste, value stream mapping, and continuous improvement with Kaizen.
- Acquire knowledge on the different types of activities in a Lean IT environment and how to optimize them for efficiency.
- Learn the characteristics of Lean IT and how it integrates with IT frameworks, Agile, and DevOps methodologies.
- Comprehend the concept of value from a customer's perspective, including how to identify 'Critical to Quality' elements and investigate the Voice of the Customer (VoC).
- Gain skills in process improvement using Lean tools such as SIPOC, 5S, and Heijunka, and understand process metrics and time metrics.
- Develop the ability to define performance indicators, construct Key Performance Indicators (KPIs), and measure time usage to improve skills and knowledge.
- Learn how to organize Lean IT within an organization, including visual management techniques, communication cascade, and performance dialogue.
- Adopt a Lean mindset, understand transformational behavior and attitudes, and learn about Lean leadership and Jidoka principles.
- Plan and execute Kaizen events, utilizing A3 problem-solving, and be aware of common Kaizen pitfalls.
