General (Applicable to all)

• Koenig follows a Bring Your Own Laptop policy. This is both environment friendly and user friendly. Laptop is available for rent @ INR 1,000 per day plus GST @ 18%
• Electronic Certificate of Participation are provided free-of-cost. Printed are charged @ $10 per print.
• SIM card (for international students) are available for $20 (they are relatively cheaper if purchased at the airport – recommended).
• In case a student is not satisfied with the delivery of service, the maximum amount refundable is limited to the course fee. Koenig will not be responsible for any consequential losses and will NOT refund airfare, accommodation, food cost, testing cost. Refund is only applicable if the student brings his dissatisfaction to the notice of the management within the FIRST week of start of the training or 20% of the course coverage (whichever is less) AND also ceases to attend classes.
• Non- submission of feedback forms is taken as confirmation that services were satisfactory.
• If payment is made by Bank Wire Transfer, bank charges have to be borne by the customer.
• After joining a training program, if the student wishes to downgrade or leave the training before completion (for any reason) or is able to complete the course in less time the maximum amount refundable will be the unutilized hotel stay and exam fee after deducting a downgrade fee of US $150.
• For Oracle training 100% advance is required and is non-refundable
• If you have registered for a Cisco Official Curriculum, the deposit is not refundable unless you inform us 10 working days prior to the start of the training. This is because Cisco Official Curriculum is ordered 10 working days before start of the training and is not refundable.
• Courseware for most vendors comes in Digital format. If anyone prefers printed courseware, it can be provided at an additional cost.
• Overseas credit card payments involve a mark-up of up to 3% due to currency exchange. This is mentioned in Terms and Conditions of every card issuing bank. Koenig charges the credit card in Indian Rupees (at the prevailing exchange rate). When converted into your currency, you can expect to pay 3% more due to the mark-up.
• The deposit is refundable (not for Oracle) only if request for cancellation is sent at least 7 working days before start of the training, $150 will be deducted as administration charges.
• In order to maintain safety, security and discipline for its client, Koenig does not allow visitors inside any of the Koenig apartments.
• Koenig can assist you in purchasing associated services/goods during your stay at Koenig e.g. flights, books, computer peripherals. If you want Koenig to pay on your behalf, a surcharge of 10% is applicable.
• Koenig is not responsible in the case of an accident or an injury, whether to you personally or your property during the course of your training. Please ensure that you take all necessary precautions to prevent injury to yourself and your property. Please also have the necessary insurance in place.
• Koenig is not responsible for theft of belongings during your stay in India/Dubai. Please take necessary precautions.
• The published prices including accommodation (for the course duration) are subsidized. The cost of accommodation if purchased additionally or separately is substantially more.
• A student will not make a job offer to an employee of Koenig
• It is the responsibility of the participant to evaluate the usefulness of a course/certification training program before registering. We do not guarantee the appropriateness of a course/certification program for the career of the participant.
• Refunds or credit notes are only claimable within one year of payment and proof of payment has to be submitted. Beyond one year all claims and credit notes are null and void.
• Payments not received by due date attract financial charges of 18% per annum.
• Right of Admission is reserved. In case of disruptive / unreasonable conduct during the course, future courses can be denied. The decision of the Koenig Management will be final in such cases.
• Koenig prohibits any kind of Audio and Video recording inside its premises. Only still photography is allowed.
• Prices mentioned in INR (Indian National Rupee) are applicable to Residents of India only.
• Currency exchange rates change on a daily basis. For the convenience of customers, Koenig provides fixed price quotes in most currencies and adheres to it in the event of fall or rise of the currency between the time that a training program is booked and the final payment is made. Likewise, the student is also committed to pay the training fees quoted at the time of booking the course. After booking, changing the fee to a different currency is not permitted.

Online Training

• In case you are late / leave early for a session in Online Training, there will be no compensatory class
• In case you are not satisfied and wish to discontinue, you have to inform on the 2nd day of training.
• Distribution of the content of training in any form is prohibited.
• Though in 1-on-1 online training we allow mutually acceptable rescheduling of classes, the max period for availing a 40 hours training is 3 weeks.
• Student is responsible for recording ILO sessions. Koenig does not record sessions and thus cannot provide recording post the training session.
• Maximum 2-sessions can be accommodated against non-attendance/cancellations of a training session by the student as per the confirmed training schedule at time of registration. The rescheduled session will be as per mutual convenience.