ITIL® 4 Foundation Course Overview

ITIL® 4 Foundation is one of the widely-recognized entry-level certification courses provided by AXELOS in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market. This resulted in the transition from ITIL® V3 to ITIL® 4 which provides a holistic operating model to deliver tech-enabled products services. This 2-day ITIL® Foundation course is ideal for professionals who are looking to gain a basic understanding of the ITIL® framework and enhance their IT Service Management strategy in an organization. Check out the dates below to enroll in our ITIL® v4 Foundation Certification training.

ITIL® 4 Foundation Exam Format 

Exam Name

ITIL® 4 Foundation

ITIL V4 Exam Cost

USD 324

Exam Format

Multiple Choice

Total Questions

40 Questions

Passing Score

26 out of 40

Exam Duration

60 Minutes


Chinese, Dutch, English, French, Italian, Japanese, Polish, Spanish, Portuguese (Brazil)

Testing Center



The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
Live Online Training (Duration : 16 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1950 + If you accept merging of other students. Per Participant (Include Exam) Incl. Official Course-Book & excluding VAT/GST
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1250 (Include Exam) Per Participant Incl. Official Course-Book & excluding VAT/GST
04 - 05 Dec
09:00 AM - 05:00 PM CST
(8 Hours/Day)
01 - 02 Jan
09:00 AM - 05:00 PM CST
(8 Hours/Day)
+ If you accept merging of other students.
Course Prerequisites
  • There are no prerequisites to take up the ITIL® 4 Foundation certification exam. However, it is recommended that participants take up ITIL® 4 Foundation course from an Accredited Training Provider
  • It is recommended that participants have at least 1-2 years of experience in working for an IT-based company, but not mandatory

ITIL® 4 Foundation Certification Training

ITIL® (Information Technology Infrastructure Library) is a de-facto standard used worldwide to efficiently run IT Service Management processes globally.  AXELOS in 2019 made a major change in transitioning ITIL® v3 to ITIL® 4 to address the gaps it had previously to accommodate the evolving technologies and transformation challenges in IT enterprises. Now, ITIL® 4 provides an end-to-end facilitation guide towards co-creation of value to both consumers and stakeholders by delivering high-quality products and services.
In this regard, the ITIL® 4 Foundation certification is the entry-level certification for IT professionals to enter into the world of ITIL® 4. Previously ITIL® certified professionals have to take the ITIL® 4 Foundation Bridge course to understand the major changes that have been implemented. ITIL® 4, in its latest version, clearly focuses on the new ITIL® 4 guiding principles, four dimensions of service management, key concepts of other popular methodologies in Agile, DevOps, and Lean. 
Participants taking part in this ITIL® 4 Foundation training will receive a copy of the accredited course material and a letter of attendance from an Accredited Training Provider.

Reasons to choose Koenig's ITIL® 4 Foundation Certification training

  • Widely-recognized ITIL® 4 Foundation certification training delivered with Expert Instructors
  • Get a fundamental understanding of globally-recognized ITSM standards
  • Move ahead in your career as an ITIL® 4 Certified Professional
  • Expert ITIL® trainers and exclusive resources from Axelos to clear your ITIL® 4 Foundation certification exam
  • Join with other IT professionals from across the globe and understand how ITIL® is being implemented in their respective organizations

Key Features of ITIL v4 Certification

  • Instructor-led ITIL v4 Certification Training
  • Get access to a free ITIL® 4 course preview to begin your preparation
  • Expert ITIL® 4 instructors across the globe
  • Accredited ITIL® 4 Foundation course material prepared by SMEs
  • Get key resources from Axelos
  • ITIL® 4 Foundation Sample papers provided
  • Industry-recognized letter of attendance provided
  • Take advantage of 1-to-1 Training and Fly me a Trainer option
  • Training provided across 100+ locations globally

Target Audience of ITIL v4 Certification Course

Job roles that can take up ITIL® v4 training include, but are not limited to:
  • IT Managers
  • IT Project Managers
  • Network Operators
  • IT Suppliers
  • Help Desk Managers
  • Incident Managers
  • System Analysts
  • System Administrators
  • Security Managers
  • IT Operations Manager
  • Database Administrators
  • IT Professionals who are part of ITSM improvement tasks
  • Anybody who wants to gain knowledge of the all-new ITIL® 4 best practices
  • Anybody who is looking to clear their ITIL® 4 Foundation certification exam


Learning Objectives of ITIL v4 Certification Training

Participants who take part in the ITIL® 4 Foundation training will learn about:
  • An overview of ITIL® 4 guiding principles
  • Identifying opportunities to implement IT best practices using ITIL® 4 framework
  • ITIL® 4 terminology and concepts and use similar language with other IT teams
  • Service value system
  • Service value chain activities and how they interconnect with other processes
  • 4 new dimensions of Service Management
  • Understanding the importance of IT services and business integration
  • Continual Improvement and its benefits
  • How to clear your ITIL® 4 Foundation exam on the first attempt
Student Name Feedback
Raj Kapoor
Good energy through out the session, she covered the entire syllabus with loads of examples to explain.
Sarah Alabdullah
Saudi Arabia
I am writing to express my sincere gratitude for your excellent training session on ITIL v4 foundation . I found the session to be informative, engaging, and well-organized. I was particularly impressed with the trainer ability to break down complex concepts into easy-to-understand terms. His use of real-world examples and case studies helped me to apply the new information I learned to my own work. I also appreciated his patience and willingness to answer questions from participants. he created a safe and supportive learning environment where everyone felt comfortable asking questions and sharing their ideas. Thanks again for the valuable contribution to my learning experience. Sincerely Noura
Ahmed Ali
United Arab Emirates
I really appreciate how she carried out the lesson; how she constantly invoked the participation of the students and being accommodating to questions. Very knowledgeable on the subject matter.
Ahmad Al Zubair
United Arab Emirates
I wanted to express my sincere gratitude for the exceptional training experience you provided as our ITIL trainer Richa Singh. Your expertise, dedication, and passion for ITIL were evident throughout the entire course. Here are some specific points that made your training truly excellent: In-Depth Knowledge: Your profound understanding of ITIL concepts and frameworks was remarkable. You explained complex ideas in a clear and understandable manner, making it easy for everyone to grasp the core principles. Engaging Delivery: Your training sessions were not only informative but also highly engaging. Your interactive teaching style, real-world examples, and case studies brought the ITIL concepts to life, making the learning process enjoyable. Adaptability: You were able to adapt the training to the diverse knowledge levels and backgrounds of the participants. This personalized approach ensured that everyone felt included and could follow along comfortably. Practical Insights: Your ability to provide practical insights into how ITIL is applied in real-world scenarios was invaluable. It made the training relevant to our work and allowed us to see immediate applications. Clear Communication: Your communication skills were exceptional. You were patient, responsive to questions, and always willing to provide clarifications when needed. Supportive Environment: You fostered a supportive learning environment where participants felt encouraged to ask questions, share their thoughts, and engage in meaningful discussions. Materials and Resources: The training materials and resources you provided were comprehensive and well-organized. They will be a valuable reference as we continue to implement ITIL in our organization. Follow-Up Assistance: Your commitment to providing ongoing support after the training is greatly appreciated. Knowing that we can reach out for guidance as we implement ITIL in our organization is reassuring. In summary, your training has equipped our team with the knowledge and confidence to implement ITIL best practices effectively. Your dedication to our learning experience has not gone unnoticed, and we are grateful for the impact you've had on our professional development. We are excited to put our newfound knowledge into practice and look forward to achieving significant improvements in our IT service management. Thank you once again for being an outstanding ITIL trainer. Your contribution to our team's success is truly commendable. Warm regards, Shakir Hussain
Elizabeth Martin
United Kingdom
Piyush used very positive language which encouraged me to speak up in training and contribute. I especially liked that even if someone got the answer wrong he wouldn't say it was wrong but instead encourage collaboration to find the right answer - when he heard the right answer he was quick to celebrate it.
Rajat Mishra
Overall, I couldn't be more pleased with the trainer's performance. Their commitment to our success and their passion for the subject matter were truly inspiring. I look forward to future opportunities to learn from her.
Priya Rai
.I can see you've put lots of effort and time into that design. Well done. I want to express my sincere appreciation for the outstanding training provided by our trainer. expertise and engaging teaching style made the learning experience both informative and enjoyable.
Abdul Rahman Al-Saud
Saudi Arabia
Hats off to Ashwin...Very Well Spoken...Elaborated every single topic exceptionally...Used very simple examples for better understanding...Answered all questions what we have asked...Thank you Sir Ashwin...
Rishav Sharma
Snehal conducted excellent training sessions for couple of days on ITIL v4 Foundation. The sessions were very interactive where we given real life scenarios & had lot of fun while learning all the concept. Total Rockstar !! Much appreciating. Keep up !!
Rajesh Patel
The 2 days training conducted by Snehal for ITIL v4 foundation. The session was very interactive with the current scenario and real life scenarios. It was totally fun and great learning session regarding the concepts. Great teacher and a true rockstar.
Amadou Diabate
The trainer has been excellente. I like her training delivery method.
Abdulaziz Al Saud
Saudi Arabia
She is very cooperative with a clear voice to understand. Her knowledge is excellent
Abigail Smith
The trainer were truly inspired me especially, his dedication to helping us understand and apply the material has truly made a difference. Thank you for your exceptional training, and I hope you continue to inspire and empower others with your expertise !"
Amanuel Tadesse
He is excellent
Arjun Mehra
Yes i like it. He has good knowledge. he clear my all doubts and concepts.


The Fee includes:
  • Official Course-Book
  • Testing Via Qubits
  • Exam
Yes, it is included.
Yes, course requiring practical include hands-on labs.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
You can pay through debit/credit card or bank wire transfer.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, we do. For details go to flexi
Yes, we also offer weekend classes.
Yes you can request your customer experience manager for the same.
Yes, you can pay from the course page and flexi page.
Yes you can.
You can request a refund if you do not wish to enroll in the course.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
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Yes, we do offer corporate training More details
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After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
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No, the published fee includes all applicable taxes.
Yes, we do.
Yes, Koenig Solutions is a AXELOS Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
You can enroll for this ITIL® 4 Foundation course by:
  • Selecting a convenient schedule from the dates given
  • Enroll for the ITIL® v4 course by making the payment
  • Get pre-reading materials from Koenig Solutions to kickstart your preparation
Participants who enroll for ITIL® 4 Foundation certification training will get:
  • A copy of the ITIL® 4 Foundation course material
  • ITIL® 4 Foundation Sample Papers
  • Access to Axelos resources
  • A Letter of Attendance from an Axelos Certified Partner and a Peoplecert Accredited Training Organization

This ITIL® v4 Foundation course is ideal for anybody who is seeking knowledge of the latest ITIL® 4 guiding principles, IT project managers, IT operations managers, IT team members, coordinators, network operators, business analysts, IT architects, IT consultants, Help Desk Managers, IT Managers, suppliers, service providers, professionals belonging to IT-related positions, and anybody who is looking to clear their ITIL® 4 Foundation certification exam.


Yes, Koenig Solutions is an AXELOS Certified Partner and a Peoplecert Accredited Training Organization to deliver the ITIL® 4 Foundation Certification Course worldwide.

You can take up this ITIL® 4 certification training course in multiple delivery modes that include:
  • Instructor-led classroom training
  • Instructor-led Live online Training
  • 1-on-1 Training
  • Fly-me-a-Trainer
  • Corporate/on-site Training

The cost of the ITIL® 4 Foundation certification exam is USD 324.

Your ITIL® 4 Foundation Certification is valid for life. There is no need to maintain/renew it periodically for your certification to be valid.
For more information on the ITIL® 4 Foundation course,, you can mail us at, call us at +91 80950 73333 (24x7) and chat with us to get your queries resolved immediately.

Prices & Payments

Yes, We are
Yes of course.

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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