ITIL® 4 Foundation Certification Training Course


Itil 4 Foundation Training Overview

ITIL 4 Foundation is one of the widely-recognized entry-level certification courses provided by AXELOS in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market. This resulted in the transition from ITIL V3 to ITIL 4 which provides a holistic operating model to deliver tech-enabled products services. This 3-day ITIL Foundation course is ideal for professionals who are looking to gain a basic understanding of the ITIL framework and enhance their IT Service Management strategy in an organization. Check out the dates below to enroll in our ITIL v4 Foundation Certification training.

 

This course prepares you for Exam ITIL FoundatioN V4. Test your current knowledge Qubits42

ITIL® 4 Foundation Certification Training Course (Duration : 16 Hours) Download Course Contents

Live Virtual Classroom Fee For Both Group Training & 1-on-1 Training 1000
Group Training 1000

21 - 22 May GTR
12:00 AM - 08:00 AM CST
GTR=Guaranteed to Run
1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End


Start Time : At any time

12 AM
12 PM

Classroom training is available in select Cities
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Modules

  • Course Overview
  • Course Learning Objectives
  • Course Structure
  • Introduction to IT Service Management in the Modern World
  • Structure and Benefits of ITIL 4
  • Case Study: Axle Car Hire
  • Exam Details
  • Intent and Context
  • Value and Value Co-Creation
  • Value: Services, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs and Risks
  • Identifying Guiding Principles
  • Topics Covered
  • The Seven Guiding Principles
  • Applying the Guiding Principles
  • The Four Dimensions
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and the Pestle Mode
  • Overview of Service Value System
  • Overview of the Service Value Chain
  • Introduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles
  • Purpose of ITIL Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice
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Course Prerequisites

  • There are no prerequisites to take up the ITIL 4 Foundation certification exam. However, it is recommended that participants take up ITIL 4 Foundation course from an Accredited Training Provider
  • It is recommended that participants have at least 1-2 years of experience in working for an IT-based company, but not mandatory


ITIL 4 Foundation Certification Training

 
ITIL (Information Technology Infrastructure Library) is a de-facto standard used worldwide to efficiently run IT Service Management processes globally.  AXELOS in 2019 made a major change in transitioning ITIL v3 to ITIL 4 to address the gaps it had previously to accommodate the evolving technologies and transformation challenges in IT enterprises. Now, ITIL 4 provides an end-to-end facilitation guide towards co-creation of value to both consumers and stakeholders by delivering high-quality products and services.
 
In this regard, the ITIL 4 Foundation certification is the entry-level certification for IT professionals to enter into the world of ITIL 4. Previously ITIL certified professionals have to take the ITIL 4 Foundation Bridge course to understand the major changes that have been implemented. ITIL 4, in its latest version, clearly focuses on the new ITIL 4 guiding principles, four dimensions of service management, key concepts of other popular methodologies in Agile, DevOps, and Lean. 
 
Participants taking part in this ITIL 4 Foundation training will receive a copy of the accredited course material and a course completion certificate from an Accredited Training Provider.

Reasons to choose Koenig's ITIL 4 Foundation Certification training

  • Widely-recognized ITIL 4 Foundation certification training delivered with Expert Instructors
  • Get a fundamental understanding of globally-recognized ITSM standards
  • Move ahead in your career as an ITIL 4 Certified Professional
  • Expert ITIL trainers and exclusive resources from Axelos to clear your ITIL 4 Foundation certification exam
  • Join with other IT professionals from across the globe and understand how ITIL is being implemented in their respective organizations

Key Features

  • Instructor-led ITIL 4 Foundation Certification Training
  • Get access to a free ITIL 4 course preview to begin your preparation
  • Expert ITIL 4 instructors across the globe
  • Accredited ITIL 4 Foundation course material prepared by SMEs
  • Get key resources from Axelos
  • ITIL 4 Foundation Sample papers provided
  • Industry-recognized Course Completion certificate provided
  • Take advantage of 1-to-1 Training and Fly me a Trainer option
  • Training provided across 100+ locations globally

Target Audience

Job roles that can take up ITIL v4 training include, but are not limited to:
  • IT Managers
  • IT Project Managers
  • Network Operators
  • IT Suppliers
  • Help Desk Managers
  • Incident Managers
  • System Analysts
  • System Administrators
  • Security Managers
  • IT Operations Manager
  • Database Administrators
  • IT Professionals who are part of ITSM improvement tasks
  • Anybody who wants to gain knowledge of the all-new ITIL 4 best practices
  • Anybody who is looking to clear their ITIL 4 Foundation certification exam

ITIL 4 Foundation Exam Format 

Exam Name

ITIL 4 Foundation

Exam Cost

USD 324

Exam Format

Multiple Choice

Total Questions

40 Questions

Passing Score

26 out of 40

Exam Duration

60 Minutes

Languages

Chinese, Dutch, English, French, Italian, Japanese, Polish, Spanish, Portuguese (Brazil)

Testing Center

Peoplecert
 

Learning Objectives

Participants who take part in the ITIL 4 Foundation training will learn about:
  • An overview of ITIL 4 guiding principles
  • Identifying opportunities to implement IT best practices using ITIL 4 framework
  • ITIL 4 terminology and concepts and use similar language with other IT teams
  • Service value system
  • Service value chain activities and how they interconnect with other processes
  • 4 new dimensions of Service Management
  • Understanding the importance of IT services and business integration
  • Continual Improvement and its benefits
  • How to clear your ITIL 4 Foundation exam on the first attempt

ITIL 4 Foundation Course Agenda

Participants who take up the ITIL v4 Foundation Course will learn about:
 
Module 1: Course Introduction
  • Introduction to IT Service Management in today's world 
  • ITIL 4 Structure and its benefits 
  • Case Study discussion
  • ITIL 4 Foundation exam details
Module 2: Service Management – Key Concepts
  • Understanding of value and value co-creation 
  • Understanding of Value: Services, Products, and Resources 
  • Understanding of Service Relationships 
  • Understanding of Value: Outcomes, Costs and Risks
Module 3: The Guiding Principles
  • Identifying various guiding principles 
  • What are the seven guiding principles 
  • How to apply the guiding principles
Module 4: Four Dimensions of Service Management
  • Understanding of the Four Dimensions 
  • Organizations and People 
  • Information and Technology 
  • Partners and Suppliers 
  • Value Streams and Processes 
  • External Factors and the Pestle Mode
Module 5: Service Value System
  • An Overview of the Service Value System 
  • An Overview of the Service Value Chain
Module 6: Continual Improvement
  • Introduction to Continual Improvement 
  • Understanding the Continual Improvement Model 
  • What is the relationship between Continual Improvement and Guiding Principles
Module 7: Overview of ITIL Practices
  • What is the purpose of ITIL Practices 
  • Basic understanding different practices that include:
  • Continual Improvement Practice 
  • Change Control Practice 
  • Incident Management Practice 
  • Problem Management Practice 
  • Service Request Management Practice 
  • Service Desk Practice 
  • Service Level Management Practice

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Country Month Feedback Rating
Claudia Holzmann United States Jan-2021 A1. She was great in explaining every toppic very clear to me
Jayadeepan S United States Apr-2021 Yes
Mr. Manjukumar Dhavalagi United States Mar-2021 A1. Good explanation
Jonathan Chisapi United States Mar-2021 be available always
Manmohan Sharma United States Feb-2021 A1. Excellent knowledge of ITIL
Samson Mshelia United States Feb-2021 A1. Brilliant and very experienced trainer, your ability to transfer knowledge in the way you did is commendable. You made a routine course relevant and important to me.
Ravinder Kumar United States Feb-2021 A1. He is knowledgeable and properly explain the content of the subjects of the training ITIL4
Praveen Kumar United States Feb-2021 A1. Very Good and the way you give the training I really appreciate for that. Thank you
Anil Das United States Feb-2021 A2. Good
Adam Flatau United States Jan-2021 You have a dedicated person, that understands the way you learn, because everyone learns differently.
Richard Mbogo United States Jan-2021 Koenig is doing great of on providing this professional training i would advise to keep the same spirit
Moath Ali M Sultan United States Dec-2020 A1. The explanation is very clear and excellent
Waleed Mohsen H Al Harbi United States Dec-2020 A2. Wonderful course
Abdulrahman Nasser Alrabiah United States Dec-2020 all is good
Mohit Sharma United States Dec-2020 A1. Very polite, helping and knowledgeable with real life examples

FAQ's

Yes, fee excludes local taxes.

The cost is USD 236.

You can enroll for this ITIL 4 Foundation course by:
  • Selecting a convenient schedule from the dates given
  • Enroll for the ITIL v4 course by making the payment
  • Get pre-reading materials from Koenig Solutions to kickstart your preparation
 

Participants who enroll for ITIL 4 Foundation certification training will get:
  • A copy of the ITIL 4 Foundation course material
  • ITIL 4 Foundation Sample Papers
  • Access to Axelos resources
  • A course completion certificate from an Axelos Certified Partner and a Peoplecert Accredited Training Organization
 

This ITIL v4 Foundation course is ideal for anybody who is seeking knowledge of the latest ITIL 4 guiding principles, IT project managers, IT operations managers, IT team members, coordinators, network operators, business analysts, IT architects, IT consultants, Help Desk Managers, IT Managers, suppliers, service providers, professionals belonging to IT-related positions, and anybody who is looking to clear their ITIL 4 Foundation certification exam.

 

Yes, Koenig Solutions is an AXELOS Certified Partner and a Peoplecert Accredited Training Organization to deliver the ITIL 4 Foundation Certification Course worldwide.

You can take up this ITIL 4 certification training course in multiple delivery modes that include:
  • Instructor-led classroom training
  • Instructor-led Live online Training
  • 1-on-1 Training
  • Fly-me-a-Trainer
  • Corporate/on-site Training
 

The cost of the ITIL 4 Foundation certification exam is USD 324.

Your ITIL 4 Foundation Certification is valid for life. There is no need to maintain/renew it periodically for your certification to be valid.

For more information on the ITIL 4 Foundation course,, you can mail us at info@koenig-solutions.com, call us at +91 80950 73333 (24x7) and chat with us to get your queries resolved immediately.