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We're here to help you find itEmbark on a journey to master IT service management with our ITIL® 4 Foundation course. This comprehensive training lays a solid foundation, detailing ITIL® frameworks and their applications in the modern digital world. Starting with a Course Overview, you'll grasp the learning objectives, structure, and the real-world benefits of ITIL® 4 through an engaging case study. Gain insights into Service Management concepts, understanding how to co-create value and manage service relationships effectively. Embrace the core Guiding Principles of ITIL®, learning to apply them in various scenarios. Dive into the Four Dimensions of Service Management, exploring how to optimize resources and relationships. Experience the Service Value System, and drive Continual Improvement within your organization. Lastly, the course offers a practical look at ITIL® Practices, equipping you with the tools for effective Change control, incident, and Problem management. Achieve your itil foundations certification through our expert itil foundations training, and apply these concepts to deliver exceptional service management.
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♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
There are no formal prerequisites for the ITIL® 4 Foundation course.
It is recommended that participants have a basic understanding of IT terminology and IT-related work experience.
Familiarity with IT service management concepts can be beneficial but is not required.
A desire to learn about the ITIL® framework and improve IT service management skills is encouraged.
|
Exam Component |
Details |
|
Exam Name |
ITIL® 4 Foundation |
|
Exam Type |
Multiple Choice Questions (MCQs) |
|
Total Questions |
40 |
|
Passing Score |
65% |
|
Exam Duration |
60 minutes |
|
Language |
English |
|
Exam Provider |
AXELOS |
|
Exam Focus |
Understanding ITIL® 4 principles, service management, service value system, and key concepts |
|
Exam Topics |
Service Management Concepts, Service Value System, Four dimensions of service management, Guiding principles, Service Value Chain, ITIL Practices, Continual Improvement, Service Level Agreement, Key metrics and performance indicators. |
|
Exam Registration |
Through AXELOS accredited training organizations or online platforms |
|
Retake Policy |
Varies by exam provider, typically candidates can retake after a waiting period |
|
Certification Validity |
3 years |
|
Recommended Training |
ITIL® 4 Foundation Certification Training |
The ITIL® 4 Foundation course offers a comprehensive introduction to IT service management, equipping professionals with the latest in ITIL® practices.
The ITIL® 4 Foundation course equips learners with a comprehensive understanding of IT service management's key principles, practices, and the ITIL framework.
Understand the key concepts of service management and the ITIL 4 service value system.
Recognize the importance of co-creating value with customers and other stakeholders through services.
Grasp the seven guiding principles of ITIL 4 and their influence on service management practices.
Identify the four dimensions of service management and their relevance to delivering effective IT services.
Explore the components of the ITIL service value system, including the service value chain.
Learn about the continual improvement model and how it drives evolutionary changes in service management.
Understand the purpose and details of ITIL practices, with a focus on continual improvement, change control, and incident management.
Gain knowledge necessary to effectively implement problem management, service request management, and service desk practices.
Discover how service level management maintains and improves service quality.
Prepare for the ITIL 4 Foundation examination to validate understanding of the ITIL framework.
Completing the ITIL® 4 Foundation course equips students with a robust framework for IT service management, pivotal to modern businesses. After the training, individuals can pursue roles such as IT Service Manager, ITIL Process Coordinator, or Service Delivery Manager. Industries ranging from tech to finance value these skills, as they ensure efficiency and service improvement. With the competencies gained, professionals adept in ITIL practices can lead digital transformation initiatives, a trend that's gaining momentum globally. The certification not only validates a candidate’s knowledge in ITIL concepts but also enhances their potential to manage and execute IT services strategically, securing their career growth in the ever-evolving IT landscape.
Discover elite career opportunities with an ITIL® 4 Foundation certification. Leading corporations like IBM, Accenture, Deloitte, and HP seek professionals adept in ITIL frameworks to optimize IT services. Microsoft and ServiceNow are also prime recruiters, valuing the enhanced service management skills that ITIL training provides. Propel your IT career with recognized expertise at prestigious firms.
The Four Dimensions of Service Management in ITIL focus on creating a holistic framework for effective service delivery and management. These are:
1. Organizations and People: emphasizes the need for competent, motivated individuals within a supportive and effective organizational structure.
2. Information and Technology: relates to the information and technologies required to support services.
3. Partners and Suppliers: covers relationships with third parties contributing to service delivery.
4. Value Streams and Processes: entails the activities, workflows, controls, and procedures necessary to achieve service management objectives. Together, these dimensions ensure a balanced approach to service management.
The Service Value System (SVS) in ITIL 4 provides a comprehensive approach to service management, ensuring that organizations can consistently create, deliver, and continually improve services. This holistic system includes all the components and activities necessary to deliver value through services. SVS helps orchestrate resources, guidelines, and practices to facilitate effective service management while supporting various organizational stakeholders. Through the ITIL Foundation and Practitioner course, professionals can gain insights into the SVS framework, enhancing their ability to apply these principles practically to improve business outcomes.
Continual Improvement in the context of ITIL frameworks, such as those outlined in the ITIL 4 foundation and practitioner courses, focuses on ongoing enhancements to IT services and processes. These improvements are systematic and incremental, ensuring ever-growing efficiency and effectiveness in meeting business objectives. To successfully pursue continual improvement, professionals often engage in ITIL v4 certification training, which provides them with the methodologies and tools needed to analyze, assess, and enhance IT service management. This focus on constant development is key to maintaining relevance and achieving long-term success in an ever-evolving technological landscape.
IT service management (ITSM) involves the activities and processes that companies use to design, create, deliver, operate, and control information technology services offered to customers. It is based on guidelines and practices intended to align IT services with the needs of the business. A widely recognized framework for ITSM is ITIL (Information Technology Infrastructure Library). ITIL v4 is the latest version, aiming to integrate IT practices with business strategy. The ITIL 4 training courses, including ITIL foundation and practitioner courses, are comprehensive programs that provide details about managing IT services effectively and include a variety of certification options such as the Axelos ITIL 4.
Service Management in the context of IT refers to a systematic approach to managing and delivering quality IT services that meet the needs of the business. It involves planning, designing, delivering, operating, and controlling information technology services offered to customers. Focused on aligning IT processes and services with business objectives, it ensures that organizations can improve efficiency and achieve their business outcomes. ITIL 4, a prominent framework in Service Management, offers structured guidance through certification trainings and courses, helping professionals understand and implement IT service management best practices efficiently.
Change control is a systematic approach used in project management to ensure that any changes to a process or system are introduced in a controlled and coordinated manner. It involves the evaluation, approval, and implementation of changes to avoid unnecessary disruptions and to maintain project stability and quality. In essence, change control helps manage the project’s scope by ensuring that all modifications are made transparently, aligned with the project’s goals, and integrated smoothly while assessing the potential impacts on project schedules and costs. This process is crucial for maintaining consistency and achieving the project’s objectives efficiently.
Problem management is a process in IT operations focused on identifying, analyzing, and resolving the root causes of recurring incidents to prevent future problems and minimize the impact of incidents that cannot be prevented. It involves a systematic examination of issues to ensure that fixes are effective and long-lasting. By doing so, problem management helps in improving the overall reliability and performance of IT services.
The ITIL® 4 Foundation course offers a comprehensive introduction to IT service management, equipping professionals with the latest in ITIL® practices.
The ITIL® 4 Foundation course equips learners with a comprehensive understanding of IT service management's key principles, practices, and the ITIL framework.
Understand the key concepts of service management and the ITIL 4 service value system.
Recognize the importance of co-creating value with customers and other stakeholders through services.
Grasp the seven guiding principles of ITIL 4 and their influence on service management practices.
Identify the four dimensions of service management and their relevance to delivering effective IT services.
Explore the components of the ITIL service value system, including the service value chain.
Learn about the continual improvement model and how it drives evolutionary changes in service management.
Understand the purpose and details of ITIL practices, with a focus on continual improvement, change control, and incident management.
Gain knowledge necessary to effectively implement problem management, service request management, and service desk practices.
Discover how service level management maintains and improves service quality.
Prepare for the ITIL 4 Foundation examination to validate understanding of the ITIL framework.
Completing the ITIL® 4 Foundation course equips students with a robust framework for IT service management, pivotal to modern businesses. After the training, individuals can pursue roles such as IT Service Manager, ITIL Process Coordinator, or Service Delivery Manager. Industries ranging from tech to finance value these skills, as they ensure efficiency and service improvement. With the competencies gained, professionals adept in ITIL practices can lead digital transformation initiatives, a trend that's gaining momentum globally. The certification not only validates a candidate’s knowledge in ITIL concepts but also enhances their potential to manage and execute IT services strategically, securing their career growth in the ever-evolving IT landscape.
Discover elite career opportunities with an ITIL® 4 Foundation certification. Leading corporations like IBM, Accenture, Deloitte, and HP seek professionals adept in ITIL frameworks to optimize IT services. Microsoft and ServiceNow are also prime recruiters, valuing the enhanced service management skills that ITIL training provides. Propel your IT career with recognized expertise at prestigious firms.
