ITIL® 4 Foundation Course Overview

ITIL® 4 Foundation Course Overview

Embark on a journey to master IT service management with our ITIL® 4 Foundation course. This comprehensive training lays a solid foundation, detailing ITIL® frameworks and their applications in the modern digital world. Starting with a Course Overview, you'll grasp the learning objectives, structure, and the real-world benefits of ITIL® 4 through an engaging case study. Gain insights into Service Management concepts, understanding how to co-create value and manage service relationships effectively. Embrace the core Guiding Principles of ITIL®, learning to apply them in various scenarios. Dive into the Four Dimensions of Service Management, exploring how to optimize resources and relationships. Experience the Service Value System, and drive Continual Improvement within your organization. Lastly, the course offers a practical look at ITIL® Practices, equipping you with the tools for effective change control, incident, and problem management. Achieve your itil foundations certification through our expert itil foundations training, and apply these concepts to deliver exceptional service management.


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  • Live Online Training (Duration : 16 Hours)
  • Per Participant
  • Including Official Coursebook
  • Include Exam
  • Guaranteed-to-Run (GTR)
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  • Live Online Training (Duration : 16 Hours)
  • Per Participant
  • Including Official Coursebook
  • Include Exam

♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

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  • Power Packed 12 Hours (Edited from 16 hours of Live Training)
  • 6 Months Access to Videos
  • Access via Laptop, Tab, Mobile, and Smart TV
  • Certification of Course Attendance
  • 490+ Tests Questions (Qubits)



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Course Prerequisites

  • There are no formal prerequisites for the ITIL® 4 Foundation course.

  • It is recommended that participants have a basic understanding of IT terminology and IT-related work experience.

  • Familiarity with IT service management concepts can be beneficial but is not required.

  • A desire to learn about the ITIL® framework and improve IT service management skills is encouraged.

Exam Information

Exam Component


Exam Name

ITIL® 4 Foundation

Exam Type

Multiple Choice Questions (MCQs)

Total Questions


Passing Score


Exam Duration

60 minutes



Exam Provider


Exam Focus

Understanding ITIL® 4 principles, service management, service value system, and key concepts

Exam Topics

Service Management Concepts, Service Value System, Four dimensions of service management, Guiding principles, Service Value Chain, ITIL Practices, Continual Improvement, Service Level Agreement, Key metrics and performance indicators.

Exam Registration

Through AXELOS accredited training organizations or online platforms

Retake Policy

Varies by exam provider, typically candidates can retake after a waiting period

Certification Validity

3 years

Recommended Training

ITIL® 4 Foundation Certification Training

Target Audience for ITIL® 4 Foundation

The ITIL® 4 Foundation course offers a comprehensive introduction to IT service management, equipping professionals with the latest in ITIL® practices.

  • IT Service Managers
  • IT Directors and Strategists
  • IT Architects and Planners
  • Systems Analysts
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers
  • Service Designers
  • ITSM Trainers
  • Service Desk and Support Staff
  • Application Managers
  • Project Managers
  • Business Managers involved in IT
  • IT Engineers and Supervisors
  • Quality Analysts
  • Service Delivery Professionals
  • Change and Release Managers
  • IT Operations Managers
  • Database Administrators
  • IT Infrastructure Managers
  • Professionals aiming for ITIL® certification

Learning Objectives - What you will Learn in this ITIL® 4 Foundation?

  1. The ITIL® 4 Foundation course equips learners with a comprehensive understanding of IT service management's key principles, practices, and the ITIL framework.

  • Understand the key concepts of service management and the ITIL 4 service value system.

  • Recognize the importance of co-creating value with customers and other stakeholders through services.

  • Grasp the seven guiding principles of ITIL 4 and their influence on service management practices.

  • Identify the four dimensions of service management and their relevance to delivering effective IT services.

  • Explore the components of the ITIL service value system, including the service value chain.

  • Learn about the continual improvement model and how it drives evolutionary changes in service management.

  • Understand the purpose and details of ITIL practices, with a focus on continual improvement, change control, and incident management.

  • Gain knowledge necessary to effectively implement problem management, service request management, and service desk practices.

  • Discover how service level management maintains and improves service quality.

  • Prepare for the ITIL 4 Foundation examination to validate understanding of the ITIL framework.

Career growth after the course:

Completing the ITIL® 4 Foundation course equips students with a robust framework for IT service management, pivotal to modern businesses. After the training, individuals can pursue roles such as IT Service Manager, ITIL Process Coordinator, or Service Delivery Manager. Industries ranging from tech to finance value these skills, as they ensure efficiency and service improvement. With the competencies gained, professionals adept in ITIL practices can lead digital transformation initiatives, a trend that's gaining momentum globally. The certification not only validates a candidate’s knowledge in ITIL concepts but also enhances their potential to manage and execute IT services strategically, securing their career growth in the ever-evolving IT landscape.

Top Companies Hiring for ITIL® 4 Foundation Certified Professionals

Discover elite career opportunities with an ITIL® 4 Foundation certification. Leading corporations like IBM, Accenture, Deloitte, and HP seek professionals adept in ITIL frameworks to optimize IT services. Microsoft and ServiceNow are also prime recruiters, valuing the enhanced service management skills that ITIL training provides. Propel your IT career with recognized expertise at prestigious firms.