ITIL® 4 Foundation Certification Training Course

ITIL 4 Foundation Certification Training Course Overview

ITIL 4 Foundation is one of the widely-recognized entry-level certification courses provided by AXELOS in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market. This resulted in the transition from ITIL V3 to ITIL 4 which provides a holistic operating model to deliver tech-enabled products services. This 3-day ITIL Foundation course is ideal for professionals who are looking to gain a basic understanding of the ITIL framework and enhance their IT Service Management strategy in an organization. Check out the dates below to enroll in our ITIL v4 Foundation Certification training.


This course prepares you for Exam ITIL FoundatioN V4. Download Course Contents Test your current knowledge Qubits42

ITIL 4 Foundation Course schedule & Prices

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 3 Days (6 Days for 4 Hours/Day)
Fee : 900 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)

Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites

  • There are no prerequisites to take up the ITIL 4 Foundation certification exam. However, it is recommended that participants take up ITIL 4 Foundation course from an Accredited Training Provider
  • It is recommended that participants have at least 1-2 years of experience in working for an IT-based company, but not mandatory

ITIL 4 Foundation Certification Training

ITIL (Information Technology Infrastructure Library) is a de-facto standard used worldwide to efficiently run IT Service Management processes globally.  AXELOS in 2019 made a major change in transitioning ITIL v3 to ITIL 4 to address the gaps it had previously to accommodate the evolving technologies and transformation challenges in IT enterprises. Now, ITIL 4 provides an end-to-end facilitation guide towards co-creation of value to both consumers and stakeholders by delivering high-quality products and services.
In this regard, the ITIL 4 Foundation certification is the entry-level certification for IT professionals to enter into the world of ITIL 4. Previously ITIL certified professionals have to take the ITIL 4 Foundation Bridge course to understand the major changes that have been implemented. ITIL 4, in its latest version, clearly focuses on the new ITIL 4 guiding principles, four dimensions of service management, key concepts of other popular methodologies in Agile, DevOps, and Lean. 
Participants taking part in this ITIL 4 Foundation training will receive a copy of the accredited course material and a course completion certificate from an Accredited Training Provider.

Reasons to choose Koenig's ITIL 4 Foundation Certification training

  • Widely-recognized ITIL 4 Foundation certification training delivered with Expert Instructors
  • Get a fundamental understanding of globally-recognized ITSM standards
  • Move ahead in your career as an ITIL 4 Certified Professional
  • Expert ITIL trainers and exclusive resources from Axelos to clear your ITIL 4 Foundation certification exam
  • Join with other IT professionals from across the globe and understand how ITIL is being implemented in their respective organizations

Key Features

  • Instructor-led ITIL 4 Foundation Certification Training
  • Get access to a free ITIL 4 course preview to begin your preparation
  • Expert ITIL 4 instructors across the globe
  • Accredited ITIL 4 Foundation course material prepared by SMEs
  • Get key resources from Axelos
  • ITIL 4 Foundation Sample papers provided
  • Industry-recognized Course Completion certificate provided
  • Take advantage of 1-to-1 Training and Fly me a Trainer option
  • Training provided across 100+ locations globally

Target Audience

Job roles that can take up ITIL v4 training include, but are not limited to:
  • IT Managers
  • IT Project Managers
  • Network Operators
  • IT Suppliers
  • Help Desk Managers
  • Incident Managers
  • System Analysts
  • System Administrators
  • Security Managers
  • IT Operations Manager
  • Database Administrators
  • IT Professionals who are part of ITSM improvement tasks
  • Anybody who wants to gain knowledge of the all-new ITIL 4 best practices
  • Anybody who is looking to clear their ITIL 4 Foundation certification exam

ITIL 4 Foundation Exam Format 

Exam Name

ITIL 4 Foundation

Exam Cost

USD 324

Exam Format

Multiple Choice

Total Questions

40 Questions

Passing Score

26 out of 40

Exam Duration

60 Minutes


Chinese, Dutch, English, French, Italian, Japanese, Polish, Spanish, Portuguese (Brazil)

Testing Center



Learning Objectives

Participants who take part in the ITIL 4 Foundation training will learn about:
  • An overview of ITIL 4 guiding principles
  • Identifying opportunities to implement IT best practices using ITIL 4 framework
  • ITIL 4 terminology and concepts and use similar language with other IT teams
  • Service value system
  • Service value chain activities and how they interconnect with other processes
  • 4 new dimensions of Service Management
  • Understanding the importance of IT services and business integration
  • Continual Improvement and its benefits
  • How to clear your ITIL 4 Foundation exam on the first attempt

ITIL 4 Foundation Course Agenda

Participants who take up the ITIL v4 Foundation Course will learn about:
Module 1: Course Introduction
  • Introduction to IT Service Management in today's world 
  • ITIL 4 Structure and its benefits 
  • Case Study discussion
  • ITIL 4 Foundation exam details
Module 2: Service Management – Key Concepts
  • Understanding of value and value co-creation 
  • Understanding of Value: Services, Products, and Resources 
  • Understanding of Service Relationships 
  • Understanding of Value: Outcomes, Costs and Risks
Module 3: The Guiding Principles
  • Identifying various guiding principles 
  • What are the seven guiding principles 
  • How to apply the guiding principles
Module 4: Four Dimensions of Service Management
  • Understanding of the Four Dimensions 
  • Organizations and People 
  • Information and Technology 
  • Partners and Suppliers 
  • Value Streams and Processes 
  • External Factors and the Pestle Mode
Module 5: Service Value System
  • An Overview of the Service Value System 
  • An Overview of the Service Value Chain
Module 6: Continual Improvement
  • Introduction to Continual Improvement 
  • Understanding the Continual Improvement Model 
  • What is the relationship between Continual Improvement and Guiding Principles
Module 7: Overview of ITIL Practices
  • What is the purpose of ITIL Practices 
  • Basic understanding different practices that include:
  • Continual Improvement Practice 
  • Change Control Practice 
  • Incident Management Practice 
  • Problem Management Practice 
  • Service Request Management Practice 
  • Service Desk Practice 
  • Service Level Management Practice


No, the published fee includes all applicable taxes.

You can enroll for this ITIL 4 Foundation course by:
  • Selecting a convenient schedule from the dates given
  • Enroll for the ITIL v4 course by making the payment
  • Get pre-reading materials from Koenig Solutions to kickstart your preparation

Participants who enroll for ITIL 4 Foundation certification training will get:
  • A copy of the ITIL 4 Foundation course material
  • ITIL 4 Foundation Sample Papers
  • Access to Axelos resources
  • A course completion certificate from an Axelos Certified Partner and a Peoplecert Accredited Training Organization

This ITIL v4 Foundation course is ideal for anybody who is seeking knowledge of the latest ITIL 4 guiding principles, IT project managers, IT operations managers, IT team members, coordinators, network operators, business analysts, IT architects, IT consultants, Help Desk Managers, IT Managers, suppliers, service providers, professionals belonging to IT-related positions, and anybody who is looking to clear their ITIL 4 Foundation certification exam.


Yes, Koenig Solutions is an AXELOS Certified Partner and a Peoplecert Accredited Training Organization to deliver the ITIL 4 Foundation Certification Course worldwide.

You can take up this ITIL 4 certification training course in multiple delivery modes that include:
  • Instructor-led classroom training
  • Instructor-led Live online Training
  • 1-on-1 Training
  • Fly-me-a-Trainer
  • Corporate/on-site Training

The cost of the ITIL 4 Foundation certification exam is USD 324.

Yes, the course fee includes the ITIL 4 Foundation Certification Exam fee as well. The ITIL 4 Foundation exam can be taken from Peoplecert, who will provide you the exam voucher, and that will be valid for 1 year.

Your ITIL 4 Foundation Certification is valid for life. There is no need to maintain/renew it periodically for your certification to be valid.

For more information on the ITIL 4 Foundation course, you can mail us at