ITIL® 4 Leader: Digital and IT Strategy Course Overview

ITIL® 4 Leader: Digital and IT Strategy Course Overview

The ITIL® 4 Digital and IT Strategy course is a critical component of the ITIL 4 Strategic Leader certification, aimed at equipping IT and digital leaders with the skills to craft and execute an effective IT and digital strategy that aligns with the wider business goals. This course delves into the essentials of Digital Transformation, the Development of digital and IT strategies, and the Management of innovation and Emerging technologies.

Learners will explore various modules covering key concepts such as Digital Transformation, competitive advantage, ITIL® practices, vision for digital organizations, Strategic planning, and Measuring the effectiveness of strategy implementation. With a blend of strategic approaches, the ITIL strategic leader training prepares individuals to lead with agility and confidence in a dynamic digital environment.

Upon completion of the course, participants will be able to Manage risks, foster innovation, and Drive continual improvement to maintain long-term organizational viability. This training is crucial for those looking to attain the esteemed ITIL 4 Strategic Leader certification and excel in digital and IT strategy roles.

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Course Prerequisites

To ensure that participants can successfully engage with and comprehend the ITIL® 4 Digital and IT Strategy course content, the following minimum prerequisites are recommended:


  • Foundational Knowledge of ITIL® Framework:


    • It is advisable to have a fundamental understanding of the ITIL® framework, preferably ITIL® 4 Foundation certification, as this course builds upon the concepts introduced in the foundation level.
  • Experience in IT Service Management:


    • Practical experience working in IT service management (ITSM) roles or environments is beneficial to grasp the application of strategic concepts.
  • Understanding of General Management Concepts:


    • Familiarity with basic management principles, including an understanding of business models, operating models, and value streams.
  • Awareness of Digital and Information Technology:


    • An appreciation for the role and impact of digital and information technology in modern organizations.
  • Strategic Thinking:


    • An interest in or experience with strategic planning, execution, and measurement, particularly within an IT context.
  • Willingness to Learn:


While these prerequisites are meant to guide potential learners, it is important to emphasize that a proactive attitude and a readiness to learn can compensate for gaps in experience, making the course accessible to a wider audience.


Target Audience for ITIL® 4 Digital and IT Strategy

The ITIL® 4 Digital and IT Strategy course equips professionals with insights into managing digital strategies effectively.


  • CIOs and IT executives
  • Digital transformation leaders
  • IT managers and directors
  • IT consultants and strategists
  • Business leaders and managers
  • ITSM managers and practitioners
  • IT professionals aiming for leadership roles
  • Project managers involved in IT projects
  • Risk management professionals
  • Business analysts
  • IT enterprise architects
  • Innovation managers
  • Change managers


Learning Objectives - What you will Learn in this ITIL® 4 Digital and IT Strategy?

Introduction to Course Learning Outcomes:

The ITIL® 4 Digital and IT Strategy course equips learners with the insights to align digital business strategies with IT strategies, ensuring comprehensive and sustained growth through Digital Transformation.

Learning Objectives and Outcomes:

  • Understand the key concepts of digital and IT strategy, including the impact of digital technology on service management.
  • Gain knowledge on how to lead Digital Transformation efforts and drive business success through effective IT and digital strategies.
  • Learn to foster a competitive advantage through the development and implementation of innovative services and products.
  • Grasp the importance of a multi-tiered approach to strategy and how it interacts with business and operating models.
  • Apply the ITIL® Service Value System to strategy development, recognizing the importance of opportunities, demand, and value streams.
  • Incorporate ITIL® Guiding Principles and Practices in governance and continual improvement initiatives.
  • Develop a clear and compelling vision to guide digital strategy, considering the implications of digital disruption.
  • Conduct environmental and readiness assessments to evaluate the current state of digital capabilities.
  • Formulate strategic plans that encompass financial aspects, business model innovation, and portfolio optimization.
  • Design strategic approaches to achieve operational excellence, drive evolution, and maintain social responsibility and sustainability.
  • Implement and measure strategic initiatives effectively, ensuring alignment with overall business objectives.
  • Foster an organizational culture that supports ongoing innovation and the adoption of emerging technologies.
  • Manage strategic risks through systematic identification, assessment, and treatment processes.

Technical Topic Explanation

Digital Transformation

Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It involves rethinking old operating models, experimenting with new technologies, and getting comfortable with failure. This can mean anything from updating IT systems and applications to digitizing paper processes or embracing advanced analytics to create more strategic decision-making. Key to success in digital transformation is developing a solid IT strategy, which can be enhanced by certifications such as ITIL 4 Strategic Leader Certification, focusing on the alignment of digital initiatives with long-term business goals.

Development of digital and IT strategies

Development of digital and IT strategies involves designing comprehensive plans to guide organizations in leveraging technology for achieving business goals. This includes aligning IT systems and digital initiatives with business objectives to improve efficiency, encourage innovation, and enhance competitive advantage. Programs like ITIL 4 Leader Digital and IT Strategy and ITIL Strategic Leader training equip professionals with knowledge and skills to craft effective IT and digital strategies. Obtaining an ITIL 4 Strategic Leader certification or IT Strategy certification demonstrates a thorough understanding of how to manage and implement these strategies in real-world scenarios.

Management of innovation

Management of innovation involves strategically overseeing and fostering the development and implementation of new ideas, products, or processes within an organization. It aligns technological advances and creative initiatives with business goals to stay competitive and relevant. Effective management includes identifying trends, directing R&D efforts, and ensuring that innovative efforts are well-integrated into business strategies, including those that may involve ITIL 4 Strategic Leader training or ITIL Digital and IT Strategy. These frameworks and certifications can enhance understanding and capability in aligning IT strategies with broader business objectives, crucial for driving sustained innovation.

Manage risks

Managing risks involves identifying potential problems before they happen and planning how to deal with them to minimize disruption. This process is crucial in professional settings to protect assets, ensure project success, and maintain operational continuity. It entails recognizing potential threats, evaluating their likelihood and impact on business activities, and devising strategies to mitigate them. Effective risk management not only contributes to smoother project execution but also supports strategic decision-making, safeguarding a company’s reputation and profitability.

Emerging technologies

Emerging technologies encompass new and rapidly evolving innovations that transform industries and societies. This can include advancements in artificial intelligence, blockchain, IoT (Internet of Things), and biotechnology. The focus is often on technology's ability to solve complex problems, enhance operational efficiency, and create new products or services that hadn't been possible before. As they develop, these technologies can disrupt existing markets and create new opportunities, requiring professionals and organizations to adapt through continuous learning and strategic planning. This adaptation often involves specialized training, such as ITIL 4 Strategic Leader certifications, aimed at mastering the integration of IT and digital strategies.

Strategic planning

Strategic planning in IT involves outlining long-term goals and the methods to achieve them. This process ensures that an organization's IT infrastructure aligns with its overall business objectives. It commonly includes analyzing current systems, forecasting future IT needs, and implementing policies to support growth and change. Effective IT strategic planning can enhance system efficiency, reduce costs, and improve service delivery, thereby supporting the broader strategic goals of the organization. Training and certifications such as ITIL 4 Strategic Leader can equip professionals with the necessary skills to lead digital strategy efforts proficiently.

Measuring the effectiveness of strategy implementation

Measuring the effectiveness of strategy implementation involves assessing whether the strategic goals set by an organization are being met post-implementation. This typically requires setting clear, measurable objectives before rolling out a strategy, and then systematically tracking progress against those objectives. Techniques such as key performance indicators (KPIs), regular performance reviews, and stakeholder feedback are used to determine the strategy's impact. This assessment helps in understanding how well the strategy integrates with the operational execution and what adjustments may be needed to achieve the desired outcomes efficiently.

Drive continual improvement

Drive continual improvement involves consistently enhancing processes, services, or products to boost efficiency, effectiveness, and quality in an organization. It's a fundamental aspect of ITIL 4, especially in the ITIL 4 Strategic Leader certification and ITIL Digital and IT Strategy. This approach is pivotal in developing a robust IT strategy. By adopting ITIL strategic leader training, professionals learn to analyze current practices, identify areas needing improvement, and implement changes that align with business goals, ultimately fostering resilience and adaptability within IT environments.

Target Audience for ITIL® 4 Digital and IT Strategy

The ITIL® 4 Digital and IT Strategy course equips professionals with insights into managing digital strategies effectively.


  • CIOs and IT executives
  • Digital transformation leaders
  • IT managers and directors
  • IT consultants and strategists
  • Business leaders and managers
  • ITSM managers and practitioners
  • IT professionals aiming for leadership roles
  • Project managers involved in IT projects
  • Risk management professionals
  • Business analysts
  • IT enterprise architects
  • Innovation managers
  • Change managers


Learning Objectives - What you will Learn in this ITIL® 4 Digital and IT Strategy?

Introduction to Course Learning Outcomes:

The ITIL® 4 Digital and IT Strategy course equips learners with the insights to align digital business strategies with IT strategies, ensuring comprehensive and sustained growth through Digital Transformation.

Learning Objectives and Outcomes:

  • Understand the key concepts of digital and IT strategy, including the impact of digital technology on service management.
  • Gain knowledge on how to lead Digital Transformation efforts and drive business success through effective IT and digital strategies.
  • Learn to foster a competitive advantage through the development and implementation of innovative services and products.
  • Grasp the importance of a multi-tiered approach to strategy and how it interacts with business and operating models.
  • Apply the ITIL® Service Value System to strategy development, recognizing the importance of opportunities, demand, and value streams.
  • Incorporate ITIL® Guiding Principles and Practices in governance and continual improvement initiatives.
  • Develop a clear and compelling vision to guide digital strategy, considering the implications of digital disruption.
  • Conduct environmental and readiness assessments to evaluate the current state of digital capabilities.
  • Formulate strategic plans that encompass financial aspects, business model innovation, and portfolio optimization.
  • Design strategic approaches to achieve operational excellence, drive evolution, and maintain social responsibility and sustainability.
  • Implement and measure strategic initiatives effectively, ensuring alignment with overall business objectives.
  • Foster an organizational culture that supports ongoing innovation and the adoption of emerging technologies.
  • Manage strategic risks through systematic identification, assessment, and treatment processes.