ITIL® 4 Digital and IT Strategy Course Overview

To ensure that participants can successfully engage with and comprehend the ITIL® 4 Digital and IT Strategy course content, the following minimum prerequisites are recommended:

• Foundational Knowledge of ITIL® Framework:

  
  
  • It is advisable to have a fundamental understanding of the ITIL® framework, preferably ITIL® 4 Foundation certification, as this course builds upon the concepts introduced in the foundation level.

• Experience in IT Service Management:

  
  
  • Practical experience working in IT service management (ITSM) roles or environments is beneficial to grasp the application of strategic concepts.

• Understanding of General Management Concepts:

  
  
  • Familiarity with basic management principles, including an understanding of business models, operating models, and value streams.

• Awareness of Digital and Information Technology:

  
  
  • An appreciation for the role and impact of digital and information technology in modern organizations.

• Strategic Thinking:

  
  
  • An interest in or experience with strategic planning, execution, and measurement, particularly within an IT context.

• Willingness to Learn:

  
  
  • A commitment to engaging with the course material and applying strategic thinking to digital transformation and IT strategy.

While these prerequisites are meant to guide potential learners, it is important to emphasize that a proactive attitude and a readiness to learn can compensate for gaps in experience, making the course accessible to a wider audience.

Target Audience for ITIL® 4 Digital and IT Strategy

The ITIL® 4 Digital and IT Strategy course equips professionals with insights into managing digital strategies effectively.

• CIOs and IT executives
• Digital transformation leaders
• IT managers and directors
• IT consultants and strategists
• Business leaders and managers
• ITSM managers and practitioners
• IT professionals aiming for leadership roles
• Project managers involved in IT projects
• Risk management professionals
• Business analysts
• IT enterprise architects
• Innovation managers
• Change managers

Learning Objectives - What you will Learn in this ITIL® 4 Digital and IT Strategy?

Introduction to Course Learning Outcomes:

The ITIL® 4 Digital and IT Strategy course equips learners with the insights to align digital business strategies with IT strategies, ensuring comprehensive and sustained growth through digital transformation.

Learning Objectives and Outcomes:

• Understand the key concepts of digital and IT strategy, including the impact of digital technology on service management.
• Gain knowledge on how to lead digital transformation efforts and drive business success through effective IT and digital strategies.
• Learn to foster a competitive advantage through the development and implementation of innovative services and products.
• Grasp the importance of a multi-tiered approach to strategy and how it interacts with business and operating models.
• Apply the ITIL® Service Value System to strategy development, recognizing the importance of opportunities, demand, and value streams.
• Incorporate ITIL® Guiding Principles and Practices in governance and continual improvement initiatives.
• Develop a clear and compelling vision to guide digital strategy, considering the implications of digital disruption.
• Conduct environmental and readiness assessments to evaluate the current state of digital capabilities.
• Formulate strategic plans that encompass financial aspects, business model innovation, and portfolio optimization.
• Design strategic approaches to achieve operational excellence, drive evolution, and maintain social responsibility and sustainability.
• Implement and measure strategic initiatives effectively, ensuring alignment with overall business objectives.
• Foster an organizational culture that supports ongoing innovation and the adoption of emerging technologies.
• Manage strategic risks through systematic identification, assessment, and treatment processes.