ITIL Strategic Leader: Digital and IT Strategy Training Course

This ITIL® 4 Digital and IT Strategy certification course focuses mainly on the challenges related with developing a digital strategy as well as highlighting how to align a digital business strategy with an IT strategy for business success.

This ITIL® 4 Digital and IT Strategy course is ideal for participants who wanted to develop their essential skill which is required to overcome digital disruption from new technologies. The course is taught through interactive case studies and practical hands-on exercises.  The course ensures participants will learn a structured and flexible approach for addressing service management challenges as well as how to get the most value from their digital property.

This course is one of two modules required to obtain the ITIL 4 Strategic Leader (SL) designation. This course adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.

Audience

• IT and business directors
• HOD’s
• Business leaders,
• Business professionals
• Anyone who are looking for guidance to craft a digital vision, shape an IT and business strategy, and drive organizational change.

Learning Objectives

Upon completion of the course, you will be able to accomplish:

• Knowing to demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
• Understanding on how to leverage digital strategy to react to digital disruption
• Understanding the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
• Knowing of how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
• Able to understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
• Understanding  the risks and opportunities of Digital and IT Strategy
• Understanding the steps and techniques involved in defining and advocating for a Digital and IT Strategy
• Understand how to implement a Digital and IT Strategy