ITIL® Strategic Leader: Digital and IT Strategy Training Course

ITIL® 4 Digital and IT Strategy Certification Training Course Overview

This ITIL® 4 Digital and IT Strategy certification course focuses mainly on the challenges related with developing a digital strategy as well as highlighting how to align a digital business strategy with an IT strategy for business success.

This ITIL® 4 Digital and IT Strategy course is ideal for participants who wanted to develop their essential skill which is required to overcome digital disruption from new technologies. The course is taught through interactive case studies and practical hands-on exercises.  The course ensures participants will learn a structured and flexible approach for addressing service management challenges as well as how to get the most value from their digital property.

This course is one of two modules required to obtain the ITIL® 4 Strategic Leader (SL) designation. This course adds a new perspective to the ITIL®suite and elevates the discussion around ITIL®concepts to a strategic level among business leaders and aspiring leaders.


  • IT and business directors
  • HOD’s
  • Business leaders,
  • Business professionals
  • Anyone who are looking for guidance to craft a digital vision, shape an IT and business strategy, and drive organizational change.

Learning Objectives

Upon completion of the course, you will be able to accomplish:

  • Knowing to demonstrate the use of the ITIL® guiding principles in Digital and IT Strategy decisions and activities
  • Understanding on how to leverage digital strategy to react to digital disruption
  • Understanding the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
  • Knowing of how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
  • Able to understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
  • Understanding  the risks and opportunities of Digital and IT Strategy
  • Understanding the steps and techniques involved in defining and advocating for a Digital and IT Strategy
  • Understand how to implement a Digital and IT Strategy



This course prepares you for Exam ITIL® 4 Leader: Digital and IT. Test your current knowledge Qubits42

ITIL® Strategic Leader: Digital and IT Strategy Training Course (Duration : 24 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1250
01 - 03 Nov 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 08 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 1400
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
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Course Modules

Module 1: Key Concepts of Digital and IT Strategy
  • Digital, Information, and Communication Technology
  • Digital Transformation
  • Services, Products, and Competitive Advantage
  • Tiers of Strategy
  • Business Models
  • Operating Models
Module 2: Strategy and the Service Value System
  • Opportunity and Demand
  • Value
  • Governance
  • ITIL® Guiding Principles
  • Continual Improvement
  • ITIL® Practices
Module 3: What is Vision?
  • Disruptions
  • Vision
  • Digital Disruptions
  • Balanced Strategic Focus
  • Positioning Tools forDigital Organizations
  • Assignment 1: Digital Disruption and Digital Positioning
Module 4: Where Are We Now?
  • Environmental Analysis
  • Opportunity Analysis
  • Digital Readiness Assessment
Module 5: How Do We Get There (Strategic Planning)
  • Strategy Planning
  • Financial Aspects of Digital and IT Strategy
  • Business Models for Strategy Planning
  • Portfolio Optimization
Module 6: How Do We Get There (Strategic Approaches)
  • Strategic Approaches for Digital Organizations
  • Strategic Approaches for Operational Excellence
  • Strategic Approaches to Evolution
  • Strategic Approaches to Social Responsibility and Sustainability
  • Assignment 2: Strategic Approaches for Digital Organizations
Module 7: Take Action (Managing Strategic Initiatives)
  • How Strategies are Implemented
  • Coordinating Strategy and Strategic Initiatives
  • Leading Digital Transformation
  • Digital Leadership
  • Assignment 3: Strategy Planning and Communication
Module 8: Did We Get There? (Measuring Strategy)
  • Key Facts About Measurement
  • Measuring a Strategy
  • Instrumenting Strategy
Module 9: How Do We Keep The Momentum Going
  • Long-Term Momentum: Ensuring Organizational Viability
  • Short-Term Momentum: Parallel Operation
  • Assignment: Digital Strategy in VUCA Environment
Module 10: Managing Innovation and Emerging Technologies
  • Managing Innovation
  • Formal Approach to Innovation Management
  • Culture that Supports Innovation
  • Approaches to Innovation
  • Evaluating and Adopting Emerging Technology
Module 11: Managing Strategic Risk
  • Risk Management
  • Risk Identification
  • Risk Posture
  • Risk Treatment
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Course Prerequisites


  • A minimum of three years of IT managerial experience
  • ITIL® 4 Foundation