ITIL® 4 Specialist Create, Deliver and Support Certification Training

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ITIL® 4 Specialist Create, Deliver and Support Course Overview

ITIL® V4 Specialist Create, Deliver and Support certification is the ‘core’ service management program, and relevant to everyone working in a service management profile. Whether a student is keen on going for the ITIL® Managing Professional Designation or not, this certification is a must-have for anyone working in ITSM. This course will also cover service performance and will give professionals a comprehension of service quality and improvement techniques.

ITIL® 4 Specialist Create, Deliver and Support is aimed at ITSM professionals dealing with the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Authorized training for the ITIL® Managing Professional (ITIL® MP) modules is mandatory to enable full understanding of the core material.
 
Audience:
  • IT Service Management Professionals
  • Service Desk Directors/Managers
  • IT Infrastructure & Support Directors/Managers
  • Senior Service & Support Analysts
  • Service Level Management Directors/Managers
  • Program/Project Directors/Managers

The 1-on-1 Advantage

Methodology

Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

Destination Training
(Dubai/London/Sydney
New York/Goa)

Flexi
(Video Recording of Live Online)

You will learn:

Module 1: Organization and Culture
  • Organizational Structures
  • Team Culture
  • Continuous Improvement Culture
  • Collaborative Culture
  • Customer-Oriented Mindset
  • Positive Communication
  • Capabilities, Roles and Competencies
  • Workforce Planning
  • Employee Satisfaction Management
  • Results Based Measuring and Reporting
  • Integration and Data Sharing
  • Reporting and Advanced Analytics
  • Collaboration and Workflow
  • Robotic Process Automation
  • Artificial Intelligence and Machine Learning
  • CI/CD
  • Information Model
  • Anatomy of a Value Stream
  • Designing a Value Stream
  • Value Stream Mapping
  • Value Stream for Creation of a New Service
  • Value Stream Model for Restoration of a Live Service
  • Managing Queues and Backlogs
  • Prioritizing Work
  • Shift-Left Approach
  • Build or Buy
  • Sourcing Models
  • Service Integration and Management
Live Online Training (Duration : 24 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1850 + If you accept merging of other students. (Include Exam) Incl. Official Courseware
4 Hours
8 Hours
Ultra-Fast Track
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1600 (Include Exam)Per Participant Incl. Official Courseware
Online
12 - 14 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
16 - 18 Jan 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Can’t Attend Live Online? Click to Buy Flexi For Only $99 (Video Recording of Live Online)

This Course Similar To ITIL® 4 managing professional transitions

Course Prerequisites
  • ITIL® 4 Foundation

After completion of this course; you will learn following:-

  • Learn how to create, deliver & support services
  • Learn how to design, develop & transition a value stream using ITIL® practices
  • Learn how to provide better user support using ITIL® practices
  • Understand how to plan & build a service value stream to create, deliver, and support services
  • Understand the planning & management of resources in the SVS
  • Discover how relevant ITIL® practices contribute to creation, delivery, and support across the SVS & value streams
  • Discover how to prioritize, structure, and coordinate work & activities
 

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In both, you choose the schedule. In public, other participants can join, Private other participants want to join.
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Yes, we do offer corporate training More details
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Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Dubai, Goa, Delhi, Bangalore.
Yes you can request your customer experience manager for the same.
No, the published fee includes all applicable taxes.
Yes, we do.
The Fee includes:
  • Official courseware
  • Testing Via Qubits
Yes, Koenig Solutions is a AXELOS Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
Yes.
Yes, it is included.
  • ITIL® 4 managing professional transitions

Prices & Payments

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Travel and Visa

Yes we do after your registration for course.

Food and Beverages

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