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We're here to help you find itThe ITIL® 4 Specialist Create, Deliver and Support course is an essential part of the ITIL 4 certification path and focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services. Aimed at IT service management practitioners, this course equips learners with the know-how to foster an effective team culture, improve organizational structures, and implement a continuous improvement culture to enhance service quality and efficiency.
Learners will delve into the intricacies of information technology integration, including Advanced analytics, Robotic process automation, and AI, to streamline service creation and support. The course also covers the design and mapping of value streams, prioritizing work using a Shift-left approach, and considers Commercial and sourcing models to optimize service delivery. By completing this course, individuals will be well-versed in sophisticated service management techniques that drive Customer satisfaction and business success.
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1. ITIL® 4 managing professional transitions ITIL® 4 Managing Professional Transitions and ITIL® 4 Specialist Create, Deliver, and Support are courses focused on IT service management Read More
To ensure you are well-prepared for the ITIL® 4 Specialist Create, Deliver and Support course and can derive maximum benefit from the content covered, the following are the minimum required prerequisites:
Remember, these prerequisites are intended to set the stage for an enriching learning experience, and not to discourage any potential learners. The course is designed to elevate your skill set in IT service management and to enhance your ability to create, deliver, and support IT services effectively.
The ITIL® 4 Specialist Create, Deliver and Support course is designed for IT practitioners focused on service management and improvement.
IT Service Managers
IT Directors
IT Consultants
IT Audit Managers
IT Project Managers
Operations Managers
Quality Analysts
Process Owners
Service Desk Managers
DevOps Team Members
IT Architects
Software Developers
IT Support Staff
Data Analysts
Business Managers responsible for IT services
Professionals aiming to learn about advanced ITIL practices
Individuals seeking ITIL Managing Professional (MP) status
Anyone involved in the design, delivery, and support of IT-enabled services
The ITIL® 4 Specialist Create, Deliver and Support course equips participants with the skills to effectively organize, enhance team culture, utilize technology, design value streams, and manage work in IT service management.
These objectives are designed to ensure that upon completion of the ITIL® 4 Specialist Create, Deliver and Support course, participants will have a comprehensive understanding of the core elements necessary to create, deliver, and support services successfully within an IT service management context.
Advanced analytics refers to a broad range of techniques and tools used to analyze data beyond traditional business intelligence. This can include predictive analytics, machine learning, and data mining techniques. The goal is to uncover deeper insights, make predictions, or generate recommendations. Advanced analytics can help organizations improve decisions, optimize processes, and understand complex systems by analyzing current and historical data. It utilizes complex algorithms and software to evaluate big data and extensive datasets beyond what basic data analytics can handle, driving actionable insights and solving intricate business problems.
Robotic process automation (RPA) is a technology that uses software robots to automate repetitive tasks that were previously performed by humans. These tasks are highly rule-based and involve manipulating data, processing transactions, and triggering responses. RPA works across different software systems without the need for complex programming, making it an efficient tool to reduce workload, improve accuracy, and speed up processes. This automation allows employees to focus on more strategic, creative tasks, thereby increasing productivity and efficiency in business operations.
The shift-left approach in software development emphasizes early testing and continuous involvement of QA throughout the development process. By integrating testing from the beginning stages, teams can discover and address defects sooner, enhance quality, and reduce time to market. This methodology not only speeds up development cycles but also helps prevent major issues before software reaches production. By shifting left, developers and QA collaborate closely from the start, ensuring better outcomes and fewer surprises as the project progresses.
Commercial and sourcing models refer to the strategies and frameworks businesses use to manage and procure resources efficiently. These models guide organizations on how to effectively buy or acquire services, technology, and goods, considering cost, quality, and timely availability. They encompass various approaches from traditional buying to more dynamic methods like strategic partnerships or outsourcing, ensuring that the procurement of resources aligns with the company’s goals and market demands. These models are crucial for optimizing operational costs and enhancing service delivery in a competitive environment.
The ITIL® 4 Specialist Create, Deliver and Support course is designed for IT practitioners focused on service management and improvement.
IT Service Managers
IT Directors
IT Consultants
IT Audit Managers
IT Project Managers
Operations Managers
Quality Analysts
Process Owners
Service Desk Managers
DevOps Team Members
IT Architects
Software Developers
IT Support Staff
Data Analysts
Business Managers responsible for IT services
Professionals aiming to learn about advanced ITIL practices
Individuals seeking ITIL Managing Professional (MP) status
Anyone involved in the design, delivery, and support of IT-enabled services
The ITIL® 4 Specialist Create, Deliver and Support course equips participants with the skills to effectively organize, enhance team culture, utilize technology, design value streams, and manage work in IT service management.
These objectives are designed to ensure that upon completion of the ITIL® 4 Specialist Create, Deliver and Support course, participants will have a comprehensive understanding of the core elements necessary to create, deliver, and support services successfully within an IT service management context.
