ITIL V4 Specialist Create, Deliver and Support

Overview

ITIL V4 Specialist Create, Deliver and Support certification is the ‘core’ service management program, and relevant to everyone working in a service management profile. Whether a student is keen on going for the ITIL Managing Professional Designation or not, this certification is a must-have for anyone working in ITSM. This course will also cover service performance and will give professionals a comprehension of service quality and improvement techniques.

ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM professionals dealing with the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Authorized training for the ITIL Managing Professional (ITIL MP) modules is mandatory to enable full understanding of the core material.
 
Audience:
  • IT Service Management Professionals
  • Service Desk Directors/Managers
  • IT Infrastructure & Support Directors/Managers
  • Senior Service & Support Analysts
  • Service Level Management Directors/Managers
  • Program/Project Directors/Managers
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 5 Days
Fee : Dubai : $ 3,700 India : $ 2,800
March
02-06 (Delhi)
08-12 (Dubai)
09-13 (Bangalore)
16-20 (Chennai)
April
13-17 (Bangalore)
20-24 (Chennai)
May
18-22 (Chennai)
July
06-10 (Delhi)
12-16 (dubai)
13-17 (Bangalore)
20-24 (Chennai)
Instructor-Led Online Training
Duration : 5 Days
Fee : $ 2,800 (1-on-1)†
March
02-06
08-12
09-13
16-20
April
13-17
20-24
May
18-22
July
06-10
12-16
13-17
20-24

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Course Prerequisites

  • ITIL 4 Foundation


After completion of this course; you will learn following:-

  • Learn how to create, deliver & support services
  • Learn how to design, develop & transition a value stream using ITIL practices
  • Learn how to provide better user support using ITIL practices
  • Understand how to plan & build a service value stream to create, deliver, and support services
  • Understand the planning & management of resources in the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS & value streams
  • Discover how to prioritize, structure, and coordinate work & activities
 
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