ITIL® 4 Specialist Create, Deliver and Support Certification Training

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ITIL® 4 Specialist Create, Deliver and Support Course Overview

ITIL® V4 Specialist Create, Deliver and Support certification is the ‘core’ service management program, and relevant to everyone working in a service management profile. Whether a student is keen on going for the ITIL® Managing Professional Designation or not, this certification is a must-have for anyone working in ITSM. This course will also cover service performance and will give professionals a comprehension of service quality and improvement techniques.

ITIL® 4 Specialist Create, Deliver and Support is aimed at ITSM professionals dealing with the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Authorized training for the ITIL® Managing Professional (ITIL® MP) modules is mandatory to enable full understanding of the core material.
 
Audience:
  • IT Service Management Professionals
  • Service Desk Directors/Managers
  • IT Infrastructure & Support Directors/Managers
  • Senior Service & Support Analysts
  • Service Level Management Directors/Managers
  • Program/Project Directors/Managers
  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Methodology
New
Certification Insurance
4-Hour Sessions
Certificate Insurance
2nd Shot Free
3,400+ Courses
Flexi
(Instructor Led On-Demand Videos)
Destination Training
Ultra Fast Track for Experienced IT Professionals
Comfort Track
When You Want To Take It Easy!

You will learn:

Module 1: Organization and Culture
  • Organizational Structures
  • Team Culture
  • Continuous Improvement Culture
  • Collaborative Culture
  • Customer-Oriented Mindset
  • Positive Communication
  • Capabilities, Roles and Competencies
  • Workforce Planning
  • Employee Satisfaction Management
  • Results Based Measuring and Reporting
  • Integration and Data Sharing
  • Reporting and Advanced Analytics
  • Collaboration and Workflow
  • Robotic Process Automation
  • Artificial Intelligence and Machine Learning
  • CI/CD
  • Information Model
  • Anatomy of a Value Stream
  • Designing a Value Stream
  • Value Stream Mapping
  • Value Stream for Creation of a New Service
  • Value Stream Model for Restoration of a Live Service
  • Managing Queues and Backlogs
  • Prioritizing Work
  • Shift-Left Approach
  • Build or Buy
  • Sourcing Models
  • Service Integration and Management
Live Online Training (Duration : 24 Hours)
Group Training 1600 (Include Exam)Per Participant Incl. Official Courseware
Online
05 - 07 Sep GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)
03 - 05 Oct GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.
1850 + If you accept merging of other students. (Include Exam) Incl. Official Courseware
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Physical Classroom Training with 4 hours /8 hours option is available. Enquire Now!
Can’t Attend Live Online? Buy Flexi For Only $99 (Video Recording of Live Online)
Enquire Now!
Ultra-Fast Track

If you can't spare 24 hours. We can offer you an Ultra-Fast Track for 12 hours for only USD 1,480
Enquire Now!

This Course Similar To ITIL® 4 managing professional transitions

Course Prerequisites
  • ITIL® 4 Foundation

After completion of this course; you will learn following:-

  • Learn how to create, deliver & support services
  • Learn how to design, develop & transition a value stream using ITIL® practices
  • Learn how to provide better user support using ITIL® practices
  • Understand how to plan & build a service value stream to create, deliver, and support services
  • Understand the planning & management of resources in the SVS
  • Discover how relevant ITIL® practices contribute to creation, delivery, and support across the SVS & value streams
  • Discover how to prioritize, structure, and coordinate work & activities
 

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The Fee includes:
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Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
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  • ITIL® 4 managing professional transitions
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