ITIL® 4 Specialist Create, Deliver and Support Certification Training

ITIL® 4 Specialist Create, Deliver and Support Certification Training Course Overview

ITIL® V4 Specialist Create, Deliver and Support certification is the ‘core’ service management program, and relevant to everyone working in a service management profile. Whether a student is keen on going for the ITIL® Managing Professional Designation or not, this certification is a must-have for anyone working in ITSM. This course will also cover service performance and will give professionals a comprehension of service quality and improvement techniques.

ITIL® 4 Specialist Create, Deliver and Support is aimed at ITSM professionals dealing with the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Authorized training for the ITIL® Managing Professional (ITIL® MP) modules is mandatory to enable full understanding of the core material.
 
Audience:
  • IT Service Management Professionals
  • Service Desk Directors/Managers
  • IT Infrastructure & Support Directors/Managers
  • Senior Service & Support Analysts
  • Service Level Management Directors/Managers
  • Program/Project Directors/Managers
This course prepares you for Exam ITIL® 4 Specialist: Create, De. Test your current knowledge Qubits42

ITIL® 4 Specialist Create, Deliver and Support Certification Training (Duration : 24 Hours) Download Course Contents

Live Virtual Classroom 1400
Group Training
18 - 20 Oct GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)

01 - 03 Nov GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 08 Dec GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Special Solutions for Corporate Clients! Click here
Hire Our Trainers! Click here

Course Modules

Module 1: Organization and Culture
  • Organizational Structures
  • Team Culture
  • Continuous Improvement Culture
  • Collaborative Culture
  • Customer-Oriented Mindset
  • Positive Communication
Module 2: Effective Teams
  • Capabilities, Roles and Competencies
  • Workforce Planning
  • Employee Satisfaction Management
  • Results Based Measuring and Reporting
Module 3: Information Technology to Create, Deliver and Support Service
  • Integration and Data Sharing
  • Reporting and Advanced Analytics
  • Collaboration and Workflow
  • Robotic Process Automation
  • Artificial Intelligence and Machine Learning
  • CI/CD
  • Information Model
Module 4: Value Stream
  • Anatomy of a Value Stream
  • Designing a Value Stream
  • Value Stream Mapping
Module 5: Value Stream to Create, Deliver and Support Services
  • Value Stream for Creation of a New Service
Module 6: Value Stream for User Support
  • Value Stream Model for Restoration of a Live Service
Module 7: Prioritize and Manage Work
  • Managing Queues and Backlogs
  • Prioritizing Work
  • Shift-Left Approach
Module 8: Commercial and Sourcing Considerations
  • Build or Buy
  • Sourcing Models
  • Service Integration and Management
Download Course Contents

Request More Information

Course Prerequisites
  • ITIL® 4 Foundation

After completion of this course; you will learn following:-

  • Learn how to create, deliver & support services
  • Learn how to design, develop & transition a value stream using ITIL® practices
  • Learn how to provide better user support using ITIL® practices
  • Understand how to plan & build a service value stream to create, deliver, and support services
  • Understand the planning & management of resources in the SVS
  • Discover how relevant ITIL® practices contribute to creation, delivery, and support across the SVS & value streams
  • Discover how to prioritize, structure, and coordinate work & activities