ITIL® 4 Specialist Create, Deliver and Support Certification Training

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ITIL® 4 Specialist Create, Deliver and Support Course Overview

ITIL® V4 Specialist Create, Deliver and Support certification is the ‘core’ service management program, and relevant to everyone working in a service management profile. Whether a student is keen on going for the ITIL® Managing Professional Designation or not, this certification is a must-have for anyone working in ITSM. This course will also cover service performance and will give professionals a comprehension of service quality and improvement techniques.

ITIL® 4 Specialist Create, Deliver and Support is aimed at ITSM professionals dealing with the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Authorized training for the ITIL® Managing Professional (ITIL® MP) modules is mandatory to enable full understanding of the core material.
 
Audience:
  • IT Service Management Professionals
  • Service Desk Directors/Managers
  • IT Infrastructure & Support Directors/Managers
  • Senior Service & Support Analysts
  • Service Level Management Directors/Managers
  • Program/Project Directors/Managers

The 1-on-1 Advantage
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Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option
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4-Hour Sessions

Destination Training
(Dubai/London/Sydney
New York/Delhi/Goa
Singapore)

Flexi
(On Demand Videos)

You will learn:

Module 1: Organization and Culture
  • Organizational Structures
  • Team Culture
  • Continuous Improvement Culture
  • Collaborative Culture
  • Customer-Oriented Mindset
  • Positive Communication
  • Capabilities, Roles and Competencies
  • Workforce Planning
  • Employee Satisfaction Management
  • Results Based Measuring and Reporting
  • Integration and Data Sharing
  • Reporting and Advanced Analytics
  • Collaboration and Workflow
  • Robotic Process Automation
  • Artificial Intelligence and Machine Learning
  • CI/CD
  • Information Model
  • Anatomy of a Value Stream
  • Designing a Value Stream
  • Value Stream Mapping
  • Value Stream for Creation of a New Service
  • Value Stream Model for Restoration of a Live Service
  • Managing Queues and Backlogs
  • Prioritizing Work
  • Shift-Left Approach
  • Build or Buy
  • Sourcing Models
  • Service Integration and Management
Live Online Training (Duration : 24 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1850 + If you accept merging of other students. (Include Exam) Incl. Official Courseware
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1600 (Include Exam) Per Participant Incl. Official Courseware
Online
03 - 05 Apr 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
01 - 03 May 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Can’t Attend Live Online? Click to Buy Flexi For Only $99 (Video Recording of Live Online)

Following courses are similar to ITIL® 4 Specialist Create, Deliver and Support

  • 1. ITIL® 4 managing professional transitions ITIL® 4 Managing Professional Transitions and ITIL® 4 Specialist Create, Deliver, and Support are courses focused on IT service management Read More

Course Prerequisites
  • ITIL® 4 Foundation

After completion of this course; you will learn following:-

  • Learn how to create, deliver & support services
  • Learn how to design, develop & transition a value stream using ITIL® practices
  • Learn how to provide better user support using ITIL® practices
  • Understand how to plan & build a service value stream to create, deliver, and support services
  • Understand the planning & management of resources in the SVS
  • Discover how relevant ITIL® practices contribute to creation, delivery, and support across the SVS & value streams
  • Discover how to prioritize, structure, and coordinate work & activities
 

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Feedback
Abu
United States
A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker
United States
A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson
United States
A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad
United States
A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam
United States
A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh
United States
A1. Exceptional... recommend to everyone!
Shyam Vaddakapett
United States
A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias
United States
A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani
United States
A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous
United States
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FAQ's

Yes, course requiring practical include hands-on labs.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes, we also offer weekend classes.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
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We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
Yes you can.
You can pay through debit/credit card or bank wire transfer.
Yes, we do. For details go to flexi
Buy-Now. Pay-Later option is available using credit card in USA and India only.
Yes, we do.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Official courseware
  • Testing Via Qubits
Yes, Koenig Solutions is a AXELOS Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
Yes.
Yes, it is included.
  • ITIL® 4 managing professional transitions

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.