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ITIL® 4 Specialist Create, Deliver and Support Certification Training

Overview Schedule & Fees Course Benefits Student Feedback FAQ Course Modules

ITIL® 4 Specialist Create, Deliver and Support Certification Training Course Overview

ITIL® V4 Specialist Create, Deliver and Support certification is the ‘core’ service management program, and relevant to everyone working in a service management profile. Whether a student is keen on going for the ITIL® Managing Professional Designation or not, this certification is a must-have for anyone working in ITSM. This course will also cover service performance and will give professionals a comprehension of service quality and improvement techniques.

ITIL® 4 Specialist Create, Deliver and Support is aimed at ITSM professionals dealing with the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Authorized training for the ITIL® Managing Professional (ITIL® MP) modules is mandatory to enable full understanding of the core material.

Audience:

IT Service Management Professionals
Service Desk Directors/Managers
IT Infrastructure & Support Directors/Managers
Senior Service & Support Analysts
Service Level Management Directors/Managers
Program/Project Directors/Managers

This course prepares you for Exam ITIL® 4 Specialist: Create, De. Test your current knowledge on Qubits42

ITIL® 4 Specialist Create, Deliver and Support Certification Training (Duration : 24 Hours) Download Course Contents

Live Online Training

Group Training 1250 Per Participant 07 - 09 Feb 09:00 AM - 05:00 PM CST (8 Hours/Day) 07 - 09 Mar 09:00 AM - 05:00 PM CST (8 Hours/Day)	1-on-1 Training ~~2500~~ 1400+ 4 Hours 8 Hours Week Days Weekend Start Time : At any time 12 AM 12 PM Training Schedule: 1-On-1 Training is Guaranteed to Run (GTR)

This Course Similar To ITIL® 4 managing professional transitions

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ITIL® 4 Foundation Certification Training Course is recommended before.

ITIL® 4 Specialist Create, Deliver and Support Certification Training is recommended after.

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ITIL® 4 Specialist: Drive Stakeholder Value Certification Course

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Course Modules

Module 1: Organization and Culture

Organizational Structures
Team Culture
Continuous Improvement Culture
Collaborative Culture
Customer-Oriented Mindset
Positive Communication

Module 2: Effective Teams

Capabilities, Roles and Competencies
Workforce Planning
Employee Satisfaction Management
Results Based Measuring and Reporting

Module 3: Information Technology to Create, Deliver and Support Service

Integration and Data Sharing
Reporting and Advanced Analytics
Collaboration and Workflow
Robotic Process Automation
Artificial Intelligence and Machine Learning
CI/CD
Information Model

Module 4: Value Stream

Anatomy of a Value Stream
Designing a Value Stream
Value Stream Mapping

Module 5: Value Stream to Create, Deliver and Support Services

Value Stream for Creation of a New Service

Module 6: Value Stream for User Support

Value Stream Model for Restoration of a Live Service

Module 7: Prioritize and Manage Work

Managing Queues and Backlogs
Prioritizing Work
Shift-Left Approach

Module 8: Commercial and Sourcing Considerations

Build or Buy
Sourcing Models
Service Integration and Management

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Course Prerequisites

ITIL® 4 Foundation

After completion of this course; you will learn following:-

Learn how to create, deliver & support services
Learn how to design, develop & transition a value stream using ITIL® practices
Learn how to provide better user support using ITIL® practices
Understand how to plan & build a service value stream to create, deliver, and support services
Understand the planning & management of resources in the SVS
Discover how relevant ITIL® practices contribute to creation, delivery, and support across the SVS & value streams
Discover how to prioritize, structure, and coordinate work & activities

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FAQ's

Yes, fee excludes local taxes.

We offer below courses: ITIL® 4 Foundation - ITIL® 4 Strategist: Direct, Plan, and Improve - ITIL® 4 managing professional transitions - ITIL® 4 Digital and IT Strategy - ITIL® and PRINCE2® 6th Edition ITIL® OSA Capability Stream - ITIL® SOA Capability Stream - ITIL® Service Strategy Lifecycle - ITIL® Service Design Lifecycle -

ITIL® 4 Foundation is recommended before. ITIL® 4 Specialist Create, Deliver and Support is recommended after.

		ITIL

		The ITIL 4 MP Transition

		The ITIL 4 MP Transition module is designed to enable ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4


Purpose		The purpose of the ITIL 4 MP Transition module is to provide candidates with an understanding of the:

		¦Core concepts and definitions of ITIL 4 Foundation, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied.


Key Elements		Four ITIL Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve.



		The ITIL®4 Specialist: Create, Deliver and Support

		The ITIL®4 Specialist: Create, Deliver and Support course provides information and guidance across a number of areas that are required to build and maintain a broad ‘professional’ portfolio –collaboration, strong and positive culture, integrated teams and employee satisfaction.


		The ITIL® 4 Strategist: Direct, Plan, and Improve

		The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team.


		The ITIL® 4 Strategist: Direct, Plan, and Improve

		The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the ITIL 4 Managing Professional stream and you need to pass the related certification exam for working towards the ‘Managing Professional’ (MP) designation. ITIL ® 4 Drive Stakeholder Value covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners


		The ITIL®4 Specialist: High-Velocity IT

		The ITIL®4 Specialist: High-Velocity IT course is based on the ITIL®4 Specialist High-Velocity IT candidate syllabus from AXELOS. The course addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization