ITIL® 4 Specialist Create, Deliver and Support Course Overview

ITIL® 4 Specialist Create, Deliver and Support Course Overview

The ITIL® 4 Specialist Create, Deliver and Support course is an essential part of the ITIL 4 certification path and focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services. Aimed at IT service management practitioners, this course equips learners with the know-how to foster an effective team culture, improve organizational structures, and implement a continuous improvement culture to enhance service quality and efficiency.

Learners will delve into the intricacies of information technology integration, including advanced analytics, robotic process automation, and AI, to streamline service creation and support. The course also covers the design and mapping of value streams, prioritizing work using a shift-left approach, and considers commercial and sourcing models to optimize service delivery. By completing this course, individuals will be well-versed in sophisticated service management techniques that drive customer satisfaction and business success.

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  • Live Online Training (Duration : 24 Hours)
  • Per Participant
  • Including Official Coursebook
  • Guaranteed-to-Run (GTR)
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♱ Excluding VAT/GST

Classroom Training price is on request

  • Live Online Training (Duration : 24 Hours)
  • Per Participant
  • Including Official Coursebook

♱ Excluding VAT/GST

Classroom Training price is on request

  • Power Packed 09 Hours (Edited from 24 hours of Live Training)
  • 6 Months Access to Videos
  • Access via Laptop, Tab, Mobile, and Smart TV
  • Certification of Course Attendance
  • 110+ Tests Questions (Qubits)



♱ Excluding VAT/GST

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1. ITIL® 4 managing professional transitions ITIL® 4 Managing Professional Transitions and ITIL® 4 Specialist Create, Deliver, and Support are courses focused on IT service management Read More

Course Prerequisites

To ensure you are well-prepared for the ITIL® 4 Specialist Create, Deliver and Support course and can derive maximum benefit from the content covered, the following are the minimum required prerequisites:

  • ITIL® 4 Foundation Certificate: You should have successfully completed the ITIL 4 Foundation examination and possess a good understanding of the ITIL framework.
  • Basic understanding of IT service management (ITSM): Familiarity with core concepts of ITSM and how services are delivered within an IT organization.
  • Experience in IT service delivery: Although not mandatory, having practical experience in delivering IT services will help you relate the concepts to real-world scenarios.
  • Willingness to learn and adapt: A proactive attitude towards learning and the ability to adapt to new processes and methodologies.
  • Effective communication skills: As the course covers topics related to team culture and positive communication, it's beneficial to have basic interpersonal and communication skills.

Remember, these prerequisites are intended to set the stage for an enriching learning experience, and not to discourage any potential learners. The course is designed to elevate your skill set in IT service management and to enhance your ability to create, deliver, and support IT services effectively.

Target Audience for ITIL® 4 Specialist Create, Deliver and Support

The ITIL® 4 Specialist Create, Deliver and Support course is designed for IT practitioners focused on service management and improvement.

  • IT Service Managers

  • IT Directors

  • IT Consultants

  • IT Audit Managers

  • IT Project Managers

  • Operations Managers

  • Quality Analysts

  • Process Owners

  • Service Desk Managers

  • DevOps Team Members

  • IT Architects

  • Software Developers

  • IT Support Staff

  • Data Analysts

  • Business Managers responsible for IT services

  • Professionals aiming to learn about advanced ITIL practices

  • Individuals seeking ITIL Managing Professional (MP) status

  • Anyone involved in the design, delivery, and support of IT-enabled services

Learning Objectives - What you will Learn in this ITIL® 4 Specialist Create, Deliver and Support?

Introduction to Learning Outcomes

The ITIL® 4 Specialist Create, Deliver and Support course equips participants with the skills to effectively organize, enhance team culture, utilize technology, design value streams, and manage work in IT service management.

Learning Objectives and Outcomes

  • Understand different organizational structures and their impact on service delivery and support.
  • Cultivate a team culture and a continuous improvement mindset to foster collaboration and enhance service management practices.
  • Adopt a customer-oriented mindset and positive communication strategies to improve service relationship management.
  • Develop capabilities in workforce planning and employee satisfaction management to build effective service management teams.
  • Gain knowledge in leveraging integration, data sharing, and advanced analytics to inform decision-making in service delivery.
  • Explore the use of automation technologies like Robotic Process Automation and Artificial Intelligence to improve service efficiency.
  • Learn the principles of Continuous Integration/Continuous Deployment (CI/CD) for faster and reliable service delivery.
  • Understand the anatomy and design of value streams to optimize service creation, delivery, and support.
  • Implement value stream mapping to identify and address inefficiencies in service management processes.
  • Manage work effectively through prioritization, handling queues and backlogs, and adopting the shift-left approach to empower frontline staff.
  • Make informed decisions regarding the build or buy dilemma and understand different sourcing models and service integration management for strategic sourcing.

These objectives are designed to ensure that upon completion of the ITIL® 4 Specialist Create, Deliver and Support course, participants will have a comprehensive understanding of the core elements necessary to create, deliver, and support services successfully within an IT service management context.


Yes, course requiring practical include hands-on labs.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we also offer weekend classes.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
Yes, we do.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes you can request your customer experience manager for the same.
No, the published fee includes all applicable taxes.
Yes, we do.
The Fee includes:
  • Official Course-Book
  • Testing Via Qubits
  • Exam
Yes, Koenig Solutions is a AXELOS Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).
  • ITIL® 4 managing professional transitions

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

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