ITIL® 4 Specialist: Create, Deliver and Support Course Overview

ITIL® 4 Specialist: Create, Deliver and Support Course Overview

The ITIL® 4 Specialist Create, Deliver and Support course is an essential part of the ITIL 4 certification path and focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services. Aimed at IT service management practitioners, this course equips learners with the know-how to foster an effective team culture, improve organizational structures, and implement a continuous improvement culture to enhance service quality and efficiency.

Learners will delve into the intricacies of information technology integration, including advanced analytics, robotic process automation, and AI, to streamline service creation and support. The course also covers the design and mapping of value streams, prioritizing work using a shift-left approach, and considers commercial and sourcing models to optimize service delivery. By completing this course, individuals will be well-versed in sophisticated service management techniques that drive customer satisfaction and business success.

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1,700

  • Live Online Training (Duration : 24 Hours)
  • Per Participant
  • Including Official Coursebook
  • Include Exam
  • Guaranteed-to-Run (GTR)
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  • Live Online Training (Duration : 24 Hours)
  • Per Participant
  • Including Official Coursebook
  • Include Exam

♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

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Course Prerequisites

To ensure you are well-prepared for the ITIL® 4 Specialist Create, Deliver and Support course and can derive maximum benefit from the content covered, the following are the minimum required prerequisites:


  • ITIL® 4 Foundation Certificate: You should have successfully completed the ITIL 4 Foundation examination and possess a good understanding of the ITIL framework.
  • Basic understanding of IT service management (ITSM): Familiarity with core concepts of ITSM and how services are delivered within an IT organization.
  • Experience in IT service delivery: Although not mandatory, having practical experience in delivering IT services will help you relate the concepts to real-world scenarios.
  • Willingness to learn and adapt: A proactive attitude towards learning and the ability to adapt to new processes and methodologies.
  • Effective communication skills: As the course covers topics related to team culture and positive communication, it's beneficial to have basic interpersonal and communication skills.

Remember, these prerequisites are intended to set the stage for an enriching learning experience, and not to discourage any potential learners. The course is designed to elevate your skill set in IT service management and to enhance your ability to create, deliver, and support IT services effectively.


Target Audience for ITIL® 4 Specialist Create, Deliver and Support

The ITIL® 4 Specialist Create, Deliver and Support course is designed for IT practitioners focused on service management and improvement.


  • IT Service Managers


  • IT Directors


  • IT Consultants


  • IT Audit Managers


  • IT Project Managers


  • Operations Managers


  • Quality Analysts


  • Process Owners


  • Service Desk Managers


  • DevOps Team Members


  • IT Architects


  • Software Developers


  • IT Support Staff


  • Data Analysts


  • Business Managers responsible for IT services


  • Professionals aiming to learn about advanced ITIL practices


  • Individuals seeking ITIL Managing Professional (MP) status


  • Anyone involved in the design, delivery, and support of IT-enabled services




Learning Objectives - What you will Learn in this ITIL® 4 Specialist Create, Deliver and Support?

Introduction to Learning Outcomes

The ITIL® 4 Specialist Create, Deliver and Support course equips participants with the skills to effectively organize, enhance team culture, utilize technology, design value streams, and manage work in IT service management.

Learning Objectives and Outcomes

  • Understand different organizational structures and their impact on service delivery and support.
  • Cultivate a team culture and a continuous improvement mindset to foster collaboration and enhance service management practices.
  • Adopt a customer-oriented mindset and positive communication strategies to improve service relationship management.
  • Develop capabilities in workforce planning and employee satisfaction management to build effective service management teams.
  • Gain knowledge in leveraging integration, data sharing, and advanced analytics to inform decision-making in service delivery.
  • Explore the use of automation technologies like Robotic Process Automation and Artificial Intelligence to improve service efficiency.
  • Learn the principles of Continuous Integration/Continuous Deployment (CI/CD) for faster and reliable service delivery.
  • Understand the anatomy and design of value streams to optimize service creation, delivery, and support.
  • Implement value stream mapping to identify and address inefficiencies in service management processes.
  • Manage work effectively through prioritization, handling queues and backlogs, and adopting the shift-left approach to empower frontline staff.
  • Make informed decisions regarding the build or buy dilemma and understand different sourcing models and service integration management for strategic sourcing.

These objectives are designed to ensure that upon completion of the ITIL® 4 Specialist Create, Deliver and Support course, participants will have a comprehensive understanding of the core elements necessary to create, deliver, and support services successfully within an IT service management context.