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The ITIL® 4 Specialist: Create, Deliver, and Support (CDS) course equips IT professionals with the skills to design and manage end-to-end value streams for service delivery. Participants will explore key topics like team culture, workflow automation, value stream mapping, and effective work prioritization. The course covers practical applications, including managing live service restoration and enhancing user support processes. Through ITIL CDS training, learners gain expertise in leveraging technologies like AI, machine learning, and CI/CD to drive operational efficiency. Ideal for IT service managers and professionals, this course prepares candidates for the ITIL Create, Deliver, and Support exam, helping them implement strategies that optimize service value and improve customer satisfaction.
Successfully delivered 74 sessions for over 157 professionals
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USD
View Fees Breakdown
Course Fee | 1,500 |
Total Fees (with exam) |
1,500 (USD) |
USD
View Fees Breakdown
Course Fee | 1,150 |
Total Fees (with exam) |
1,150 (USD) |
USD
View Fees Breakdown
Flexi Video | 16,449 |
Official E-coursebook | |
Exam Voucher (optional) | |
Hands-On-Labs2 | 4,159 |
+ GST 18% | 4,259 |
Total Fees (without exam & Labs) |
22,359 (INR) |
Total Fees (with exam & Labs) |
28,359 (INR) |
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♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
1. ITIL® 4 managing professional transitions ITIL® 4 Managing Professional Transitions and ITIL® 4 Specialist Create, Deliver, and Support are courses focused on IT service management Read More
ITIL® 4 Managing Professional Transitions and ITIL® 4 Specialist Create, Deliver, and Support are courses focused on IT service management. Both cover similar topics such as service design, delivery, and improvement. Managing Professional Transitions is a higher-level certification that requires more experience and covers a broader range of topics. Create, Deliver and Support is more focused on service delivery and management. The choice between them depends on personal proficiency, certification goals, and industry recognition.
To ensure you are well-prepared for the ITIL® 4 Specialist Create, Deliver and Support course and can derive maximum benefit from the content covered, the following are the minimum required prerequisites:
Remember, these prerequisites are intended to set the stage for an enriching learning experience, and not to discourage any potential learners. The course is designed to elevate your skill set in IT service management and to enhance your ability to create, deliver, and support IT services effectively.
Exam Component | Details |
---|---|
Exam Name | ITIL® 4 Specialist: Create, Deliver and Support |
Exam Type | Multiple Choice Questions (MCQs) |
Total Questions | 40 |
Passing Score | 70% (28 out of 40) |
Exam Duration | 90 minutes |
Language | English and other languages as per region |
Exam Provider | AXELOS/PeopleCert |
Exam Registration | Through PeopleCert's official website or accredited training organizations |
Certification Validity | Renewed after every 3 Years |
Recommended Training |
ITIL® 4 Specialist: Create, Deliver and Support Training Course |
The ITIL® 4 Specialist: Create, Deliver, and Support course equips learners with the knowledge to enhance IT service delivery by mastering service design, collaboration, value stream management, and effective team dynamics within IT service workflows.
Learning Objectives and Outcomes:
Module 1: Organization and Culture
Module 2: Effective Teams
Module 3: Information Technology to Create, Deliver and Support Service
Module 4: Value Stream
Module 5: Value Stream to Create, Deliver and Support Services
Module 6: Value Stream for User Support
Module 7: Prioritize and Manage Work
Module 8: Commercial and Sourcing Considerations