ITIL® 4 Specialist Create, Deliver and Support Certification Training

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ITIL® 4 Specialist Create, Deliver and Support Certification Training Course Overview

ITIL® V4 Specialist Create, Deliver and Support certification is the ‘core’ service management program, and relevant to everyone working in a service management profile. Whether a student is keen on going for the ITIL® Managing Professional Designation or not, this certification is a must-have for anyone working in ITSM. This course will also cover service performance and will give professionals a comprehension of service quality and improvement techniques.

ITIL® 4 Specialist Create, Deliver and Support is aimed at ITSM professionals dealing with the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Authorized training for the ITIL® Managing Professional (ITIL® MP) modules is mandatory to enable full understanding of the core material.

Audience:

IT Service Management Professionals
Service Desk Directors/Managers
IT Infrastructure & Support Directors/Managers
Senior Service & Support Analysts
Service Level Management Directors/Managers
Program/Project Directors/Managers

This course prepares you for Exam ITIL® 4 Specialist: Create, De. Test your current knowledge Qubits42

ITIL® 4 Specialist Create, Deliver and Support Certification Training (Duration : 24 Hours) Download Course Contents

Live Virtual Classroom 1400

Group Training 18 - 20 Oct GTR 09:00 AM - 05:00 PM CST (8 Hours/Day) 01 - 03 Nov GTR 09:00 AM - 05:00 PM CST (8 Hours/Day) 06 - 08 Dec GTR 09:00 AM - 05:00 PM CST (8 Hours/Day)	1-on-1 Training (GTR) 4 Hours 8 Hours Week Days Weekend Start Time : At any time 12 AM 12 PM Training Schedule: GTR=Guaranteed to Run

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Course Modules

Module 1: Organization and Culture

Organizational Structures
Team Culture
Continuous Improvement Culture
Collaborative Culture
Customer-Oriented Mindset
Positive Communication

Module 2: Effective Teams

Capabilities, Roles and Competencies
Workforce Planning
Employee Satisfaction Management
Results Based Measuring and Reporting

Module 3: Information Technology to Create, Deliver and Support Service

Integration and Data Sharing
Reporting and Advanced Analytics
Collaboration and Workflow
Robotic Process Automation
Artificial Intelligence and Machine Learning
CI/CD
Information Model

Module 4: Value Stream

Anatomy of a Value Stream
Designing a Value Stream
Value Stream Mapping

Module 5: Value Stream to Create, Deliver and Support Services

Value Stream for Creation of a New Service

Module 6: Value Stream for User Support

Value Stream Model for Restoration of a Live Service

Module 7: Prioritize and Manage Work

Managing Queues and Backlogs
Prioritizing Work
Shift-Left Approach

Module 8: Commercial and Sourcing Considerations

Build or Buy
Sourcing Models
Service Integration and Management

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Course Prerequisites

ITIL® 4 Foundation

After completion of this course; you will learn following:-

Learn how to create, deliver & support services
Learn how to design, develop & transition a value stream using ITIL® practices
Learn how to provide better user support using ITIL® practices
Understand how to plan & build a service value stream to create, deliver, and support services
Understand the planning & management of resources in the SVS
Discover how relevant ITIL® practices contribute to creation, delivery, and support across the SVS & value streams
Discover how to prioritize, structure, and coordinate work & activities