Axelos/ITIL® 4 managing professional transitions/ITIL® 4 Managing Professional

Download Course Contents

ITIL® 4 managing professional transitions Course Overview

ITIL® 4 managing professional transitions course is intended to allow ITIL® v3 candidates who have already invested to easily transition across to ITIL® 4. This course empowers candidates to recognize their previous accomplishments while still gaining the up-to-date skills and knowledge needed to explore the digital service economy.
NOTE: There is an official discontinuation date announced for this module as of 1 July 2022. After that date, candidates who want to start their ITIL 4 journey they should first take ITIL 4 Foundation
  • IT Managers & Support Teams
  • IT Architects/Planners/Consultants
  • System Administrators & Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Process Owners & Practitioners
  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Flexible Dates
4-Hour Sessions
  • View video
  • The course will be free if we are not able to start within 7 days of booking.
  • Only applicable for courses on which this logo appears.

Your will learn:

Module 1: ITIL® 4 FOUNDATION 7
  • Introduction
  • Service Management: Key Concepts
  • The Guiding Principles
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
  • Introduction
  • ITSM Professionalism
  • Resource Planning and Management
  • Value Streams to Create, Deliver and Support Services
  • Prioritize and Manage Work
  • Introduction
  • Customer Journey
  • Engage and Foster Relationships
  • Shape Demand and Define Service Offering
  • Onboard and Offboard Customers and Users
  • Co-creation and Consumption of Services
  • Realize and Validate Service Value
  • Introduction
  • Key Concepts of High Velocity IT
  • High Velocity IT Objectives
  • High Velocity ITIL
  • High Velocity IT Culture
  • Introduction
  • Key Concepts of Direct, Plan and Improve
  • Role of GRC and Integration into Service Value System
  • Organizational Change Management
Live Online Training (Duration : 40 Hours)
Group Training 1800 Per Participant Incl. Official Courseware
06 - 10 Jun 09:00 AM - 05:00 PM CST
(8 Hours/Day)
04 - 08 Jul 09:00 AM - 05:00 PM CST
(8 Hours/Day)
1-on-1 Training 3600 2050 + If you accept merging of other students. Incl. Official Courseware
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Classroom Training is available. Enquire for the fee Click
Ultra-Fast Track

If you can't spare 40 hours. We can offer you an Ultra-Fast Track for 20 hours for only USD 1,640

This Course Similar To ITIL® 4 Specialist Create, Deliver and Support

Course Prerequisites
  • ITIL® 4 Foundation

Upon completion of this course; you will learn following:-

  • The key ideas of service management
  • The purpose & components of the ITIL® service value system
  • The activities of the service value chain & how they interconnect
  • How to plan & build a service value stream to create, deliver, and support services
  • The digital product lifecycle in context of the ITIL® operating model
  • How client journeys are designed
  • How to foster stakeholder relationships
  • How to shape demand & define service offerings
  • The process of onboarding & offboarding customers and users
  • How to realize & validate service value

Request More Information

Add Name and Email Address of participant (If different from you)


No, the published fee includes all applicable taxes.
The Fee includes:
  • Official courseware
  • Testing Via Qubits
Yes, Koenig Solutions is a Axelos Learning Partner
  • ITIL® 4 Specialist Create, Deliver and Support