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ITIL® 4 managing professional transitions Course Overview

ITIL® 4 managing professional transitions Course Overview

ITIL® 4 managing professional transitions course is intended to allow ITIL® v3 candidates who have already invested to easily transition across to ITIL® 4. This course empowers candidates to recognize their previous accomplishments while still gaining the up-to-date skills and knowledge needed to explore the digital service economy.
 
NOTE: There is an official discontinuation date announced for this module as of  30th September  2022. After that date, candidates who want to start their ITIL 4 journey they should first take ITIL 4 Foundation
 
Audience:
  • IT Managers & Support Teams
  • IT Architects/Planners/Consultants
  • System Administrators & Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Process Owners & Practitioners

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4.4/5 Ratings

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Successfully delivered 13 sessions for over 16 professionals

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Course Advisor

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Praveen Kumar

11+ Years Experience

An effective communicator with good analytical, problem-solving, and organizational abilities. I enjoy interacting with people and providing solutions to their needs. I am an expert in making Training a Fun and learning experience.
 
I am Praveen Kumar, a Project management, Cobit, ITIL, Adobe, and TOGAF ISO 27001 LI certified trainer with 17 + years of vast experience. I have been associated with Koenig Solutions for the last 7 years. My role here involves delivering training and consultancy on Project Management and Service Management concepts and tools to overseas/corporate clients and internal staff.
In the past, I have worked with organizations like Data Quest, Fusion Ad, Media Hub, and Arena Animations.
 
Apart from training, In Koenig, my job is to coordinate with the Sales and Marketing team for a better understanding of Project Management and Service management concepts and take Tech calls and Demo sessions on the queries concerned to Project management, doubts, and concerns from customers all over the globe.
 
 
My job takes me to different parts of the world. I have been to various nations across the globe for onsite training projects with a few very esteemed clients like VMware, Airtel, Khan Bank, Techno Brain, Infosys, Jumeirah Beach Hotel, University of New Zealand, The first Group (Dubai), Honeywell Technology Solutions Lab India Pvt Ltd, FDC International (Dubai), and other industries.

Following courses are similar to ITIL® 4 managing professional transitions

1. ITIL® 4 Specialist: Create, Deliver and Support ITIL® 4 Managing Professional Transitions and ITIL® 4 Specialist Create, Deliver, and Support are courses focused on IT service management Read More

Course Prerequisites

  • ITIL® 4 Foundation

Upon completion of this course; you will learn following:-

  • The key ideas of service management
  • The purpose & components of the ITIL® service value system
  • The activities of the service value chain & how they interconnect
  • How to plan & build a service value stream to create, deliver, and support services
  • The digital product lifecycle in context of the ITIL® operating model
  • How client journeys are designed
  • How to foster stakeholder relationships
  • How to shape demand & define service offerings
  • The process of onboarding & offboarding customers and users
  • How to realize & validate service value

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