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ITIL 4 managing professional transitions

Overview

ITIL 4 managing professional transitions course is intended to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. This course empowers candidates to recognize their previous accomplishments while still gaining the up-to-date skills and knowledge needed to explore the digital service economy.
 
Audience:
  • IT Managers & Support Teams
  • IT Architects/Planners/Consultants
  • System Administrators & Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Process Owners & Practitioners
This course prepares you for Exam ITIL 4 Managing Professional T. Download Course Contents
Schedule & Prices
Course Details Schedule
Live Online Training (Instructor-Led)
Duration : 5 Days
Fee : USD 1,400 (1-on-1)†



April
06-10
13-17
20-24
May
04-08
18-22
June
01-05
July
06-10
12-16
13-17
20-24
August
03-07
09-13
September
14-18
Fly-Me-a-Trainer
Duration : 5 Days
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training*
Duration : 5 Days
Fee : Sydney : USD 3,000 London : USD 3,200 Dubai : USD 2,600 India : USD 1,700
April
06-10 (Birmingham) (Venue)
06-10 (Brisbane) (Venue)
06-10 (London) (Venue)
06-10 (Manchester) (Venue)
06-10 (Melbourne) (Venue)
06-10 (Sydney) (Venue)
13-17 (Bangalore) (Venue)
20-24 (Chennai) (Venue)
May
04-08 (Birmingham) (Venue)
04-08 (Brisbane) (Venue)
04-08 (London) (Venue)
04-08 (Manchester) (Venue)
04-08 (Melbourne) (Venue)
04-08 (Sydney) (Venue)
18-22 (Chennai) (Venue)
June
01-05 (Birmingham) (Venue)
01-05 (Brisbane) (Venue)
01-05 (London) (Venue)
01-05 (Manchester) (Venue)
01-05 (Melbourne) (Venue)
01-05 (Sydney) (Venue)

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Course Prerequisites

  • ITIL 4 Foundation


Upon completion of this course; you will learn following:-

  • The key ideas of service management
  • The purpose & components of the ITIL service value system
  • The activities of the service value chain & how they interconnect
  • How to plan & build a service value stream to create, deliver, and support services
  • The digital product lifecycle in context of the ITIL operating model
  • How client journeys are designed
  • How to foster stakeholder relationships
  • How to shape demand & define service offerings
  • The process of onboarding & offboarding customers and users
  • How to realize & validate service value
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