ITIL 4 managing professional transitions

Overview

ITIL 4 managing professional transitions course is intended to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. This course empowers candidates to recognize their previous accomplishments while still gaining the up-to-date skills and knowledge needed to explore the digital service economy.

Audience:

IT Managers & Support Teams
IT Architects/Planners/Consultants
System Administrators & Analysts
Operations Managers
Database Administrators
Service Delivery Professionals
Quality Analysts
Process Owners & Practitioners

This course prepares you for Exam ITIL 4 Managing Professional T. Download Course Contents

Schedule & Prices

Course Details	Schedule
Live Online Training (Instructor-Led) Duration : 5 Days Fee : USD 1,400 (1-on-1)†	April 06-10 13-17 20-24 May 04-08 18-22 June 01-05 July 06-10 12-16 13-17 20-24 August 03-07 09-13 September 14-18
Fly-Me-a-Trainer Duration : 5 Days Fee : On Request	Client's Location As per mutual convenience
Classroom Training* Duration : 5 Days Fee : Sydney : USD 3,000 London : USD 3,200 Dubai : USD 2,600 India : USD 1,700	April 06-10 (Birmingham) (Venue) 06-10 (Brisbane) (Venue) 06-10 (London) (Venue) 06-10 (Manchester) (Venue) 06-10 (Melbourne) (Venue) 06-10 (Sydney) (Venue) 13-17 (Bangalore) (Venue) 20-24 (Chennai) (Venue) May 04-08 (Birmingham) (Venue) 04-08 (Brisbane) (Venue) 04-08 (London) (Venue) 04-08 (Manchester) (Venue) 04-08 (Melbourne) (Venue) 04-08 (Sydney) (Venue) 18-22 (Chennai) (Venue) June 01-05 (Birmingham) (Venue) 01-05 (Brisbane) (Venue) 01-05 (London) (Venue) 01-05 (Manchester) (Venue) 01-05 (Melbourne) (Venue) 01-05 (Sydney) (Venue) July 06-10 (Delhi) 12-16 (dubai) 13-17 (Bangalore) 20-24 (Chennai) August 03-07 (Delhi) 09-13 (Dubai) September 14-18 (Bangalore)

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Course Prerequisites

ITIL 4 Foundation

Upon completion of this course; you will learn following:-

The key ideas of service management
The purpose & components of the ITIL service value system
The activities of the service value chain & how they interconnect
How to plan & build a service value stream to create, deliver, and support services
The digital product lifecycle in context of the ITIL operating model
How client journeys are designed
How to foster stakeholder relationships
How to shape demand & define service offerings
The process of onboarding & offboarding customers and users
How to realize & validate service value