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ITIL® 4 managing professional transitions Course Overview

ITIL® 4 managing professional transitions Course Overview

Retired Course - Click the button below to access the latest updated version of this course.
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ITIL® 4 managing professional transitions course is intended to allow ITIL® v3 candidates who have already invested to easily transition across to ITIL® 4. This course empowers candidates to recognize their previous accomplishments while still gaining the up-to-date skills and knowledge needed to explore the digital service economy.
 
NOTE: There is an official discontinuation date announced for this module as of  30th September  2022. After that date, candidates who want to start their ITIL 4 journey they should first take ITIL 4 Foundation
 
Audience:
  • IT Managers & Support Teams
  • IT Architects/Planners/Consultants
  • System Administrators & Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Process Owners & Practitioners
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5.0

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Successfully delivered 13 sessions for over 16 professionals

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Course Prerequisites

  • ITIL® 4 Foundation

Upon completion of this course; you will learn following:-

  • The key ideas of service management
  • The purpose & components of the ITIL® service value system
  • The activities of the service value chain & how they interconnect
  • How to plan & build a service value stream to create, deliver, and support services
  • The digital product lifecycle in context of the ITIL® operating model
  • How client journeys are designed
  • How to foster stakeholder relationships
  • How to shape demand & define service offerings
  • The process of onboarding & offboarding customers and users
  • How to realize & validate service value

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