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ServiceNow Administration Fundamentals Course Overview

ServiceNow Administration Fundamentals Course Overview

The ServiceNow Administration Fundamentals course is a comprehensive training program designed for individuals aiming to become proficient ServiceNow System Administrators. This course covers the core aspects of ServiceNow, from navigating the user interface and managing data to configuring applications and ensuring system security.

ServiceNow System Administrator trainees will delve into the platform's architecture, understand user roles and permissions, and learn how to effectively manage instances and upgrades. The course prepares learners for real-world administration tasks such as customizing forms, implementing workflows, and handling access management. By providing insights into reporting, analytics, and integration capabilities, the course equips participants with the skills necessary to enhance productivity within the platform.

Participants who complete the course will be well-prepared to take the ServiceNow System Administrator Certification exam, validating their ability to maintain and configure ServiceNow implementations. With a focus on practical exercises and best practices, this course is essential for anyone looking to excel in ServiceNow administration.

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  • Live Online Training (Duration : 24 Hours)
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  • Certificate of Completion
  • 50+ Tests Questions (Qubits)

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Course Prerequisites

Certainly! To ensure that students are well-prepared to undertake training in the ServiceNow Administration Fundamentals course, here are the minimum required prerequisites:


  • Basic understanding of IT service management (ITSM) principles and practices.
  • Familiarity with general database concepts and system management.
  • Experience with web-based applications and systems.
  • Basic knowledge of IT operations, such as user administration, system updates, and service configuration.
  • Comfort with using web browsers and navigating online platforms.

These prerequisites are intended to provide a foundation for students to effectively engage with the course material. A willingness to learn and engage with the ServiceNow platform will greatly contribute to the success in this course.


Target Audience for ServiceNow Administration Fundamentals

The ServiceNow Administration Fundamentals course offers a comprehensive dive into the essentials of managing and configuring the ServiceNow platform. Ideal for IT professionals seeking to enhance their skill set.


  • IT Administrators
  • ServiceNow System Administrators
  • IT Support Staff
  • IT Managers
  • Systems Analysts
  • Service Desk Analysts
  • Service Delivery Professionals
  • Process Owners and Practitioners
  • IT Consultants
  • Application Developers
  • ServiceNow Implementation Specialists
  • IT Operations Professionals
  • Configuration Management Personnel
  • ITIL and ITSM Practitioners


Learning Objectives - What you will Learn in this ServiceNow Administration Fundamentals?

Introduction to Learning Outcomes:

Gain in-depth knowledge and skills to administer a ServiceNow instance effectively and efficiently, ensuring that the platform aligns with organizational goals and IT services delivery.

Learning Objectives and Outcomes:

  • Understand the architecture, components, and benefits of the ServiceNow platform for IT service management.
  • Configure and manage user roles, permissions, and security to ensure proper access control within ServiceNow.
  • Navigate the user interface, dashboards, and utilize ServiceNow's reporting features to monitor and analyze IT service operations.
  • Set up and customize ServiceNow instances, including the configuration of applications, forms, fields, and data structures relevant to business needs.
  • Develop and implement business rules, workflows, and SLAs to automate processes and improve service delivery.
  • Create and manage a Service Catalog and Self Service Portal to enhance end-user experience and service request management.
  • Utilize reporting and analytics tools to generate insightful data visualizations and make data-driven decisions.
  • Integrate ServiceNow with external systems and leverage automation and orchestration capabilities to enhance productivity.
  • Perform instance management tasks such as monitoring, troubleshooting, and maintaining high availability and performance of the ServiceNow instance.
  • Manage data within ServiceNow, including import/export, transformations, mapping, and ensuring data privacy and security.