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ServiceNow Administration and Development Course Overview

ServiceNow is a cloud-based IT Service management tool, which is growing exponentially in the space of ITSM and IT Governance. Establishments across the world are implementing ServiceNow to create a sole structure of the record for enterprise IT, reduce the IT operational costs and to improve the effectiveness and efficiency. ServiceNow is an excellent platform to develop custom applications according to the business demands of the customers.

Who should do ServiceNow training?

  • ServiceNow System Administrators who are zero to three months into a new deployment.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Flexible Dates
4-Hour Sessions
  • View video
  • The course will be free if we are not able to start within 7 days of booking.
  • Only applicable for courses on which this logo appears.

Your will learn:

Module 1:
  • Introduction
  • User Administration and Security Controls
  • Creating Tables and Applications
  • Implementation of Incident
  • Exercises
  • Implementing Problem Management
  • Implementing Change Management
  • Implementation Configuration Management
  • Managing Approval Process using Approval Rule and Process Guide
  • Exercises
  • Implementation of Service-Catalog
  • Service Level Management
  • ServiceNow ITSM Platform Reporting
  • Exercises
  • Scripting in ServiceNow
  • ServiceNow Integrations
  • Web Services
  • Workflow
  • Rest services
  • Supplemental Advanced Topics
  • Debugging
  • Auditing
  • Exercises
Live Online Training (Duration : 32 Hours) Fee On Request
Group Training Date On Request
1-on-1 Training
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Classroom Training is available. Enquire for the fee Click
Ultra-Fast Track

If you can't spare 32 hours. We can offer you an Ultra-Fast Track for 16 hours

Course Prerequisites
  • Basic Computer Knowledge.
  • Describe key features and benefits
  • Perform core configuration tasks
  • Manage data with table, the configuration management database (CMDB), import sets and update sets
  • Understand core applications and modules
  • List the high-level setup steps for the mandatory dependencies
  • Work with the User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Trace how the out-of-box Self-Service Application pages display
  • Configure baseline dashboard, Configure alters and notification
  • Identify alternatives for configuring Self-Service Application Initial Landing Pages
  • Explain how to affirm the initial execution
  • Make a basic request, move to change and problem, and create a knowledge-base entry
  • Explain the source of ticket types used in
  • Produce and maintain SLAs
  • Produce and maintain Service Catalog
  • Identify the main features and functionality of Applications
  • Advanced Concepts of ServiceNow Fuji.

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Yes, fee excludes local taxes.
The Fee includes:
  • Courseware
Yes, Koenig Solutions is a ServiceNow Learning Partner