ServiceNow Administration and Development/ServiceNow Certified System Ad


ServiceNow Administration and Development Certification Training Course Overview

ServiceNow is a cloud-based IT Service management tool, which is growing exponentially in the space of ITSM and IT Governance. Establishments across the world are implementing ServiceNow to create a sole structure of the record for enterprise IT, reduce the IT operational costs and to improve the effectiveness and efficiency. ServiceNow is an excellent platform to develop custom applications according to the business demands of the customers.

Who should do ServiceNow training?

  • ServiceNow System Administrators who are zero to three months into a new deployment.
This course prepares you for Exam ServiceNow Certified System Ad. Download Course Contents

ServiceNow Administration and Development Course schedule & Prices

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 4 Days (8 Days for 4 Hours/Day)
Fee : On Request
9 AM - 5 PM (Flexible Time Slots for 4 hours option)




Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites
  • Basic Computer Knowledge.

  • Describe ServiceNow.com key features and benefits
  • Perform core configuration tasks
  • Manage data with table, the configuration management database (CMDB), import sets and update sets
  • Understand core Service-Now.com applications and modules
  • List the high-level setup steps for the mandatory dependencies
  • Work with the User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Trace how the out-of-box Self-Service Application pages display
  • Configure baseline dashboard, Configure alters and notification
  • Identify alternatives for configuring Self-Service Application Initial Landing Pages
  • Explain how to affirm the initial execution
  • Make a basic request, move to change and problem, and create a knowledge-base entry
  • Explain the source of ticket types used in Service-Now.com
  • Produce and maintain SLAs
  • Produce and maintain Service Catalog
  • Identify the main features and functionality of Service-Now.com Applications
  • Advanced Concepts of ServiceNow Fuji.