ServiceNow Administration and Development Fundamentals Course Overview

Certainly! To ensure that participants can fully benefit from the ServiceNow Administration and Development Fundamentals course, the following minimum prerequisites are recommended:

• Basic Understanding of IT Service Management (ITSM): Familiarity with ITSM principles and practices can help in grasping the ServiceNow ITSM applications covered in the course.
• Fundamental IT Skills: Knowledge of basic IT concepts and terminologies is essential, as ServiceNow is an IT platform.
• General Familiarity with Databases: Understanding of database concepts such as tables, fields, records, and relationships will aid in learning ServiceNow's data structure.
• Basic Knowledge of Web Technologies: Familiarity with web technologies (HTML, CSS, JavaScript) is particularly useful for the scripting and integration modules of the course.
• Analytical and Problem-Solving Skills: Ability to analyze problems and think logically will be beneficial when engaging with exercises and implementation scenarios.
• Proficiency in English: Since the course material and instructions are likely to be in English, proficiency in the language is important for comprehension and communication.

Please note that while having these prerequisites will greatly enhance your learning experience, the course is designed to be accessible to those who are new to ServiceNow. The course modules start with foundational topics and gradually build up to more complex subjects.

Target Audience for ServiceNow Administration and Development Fundamentals

The ServiceNow Administration and Development Fundamentals course is designed for IT professionals seeking to master the ServiceNow platform. Ideal for those aiming to improve IT service management and automation.

• IT Professionals interested in Service Management
• System Administrators
• ServiceNow System Implementation Specialists
• Developers looking to build on the ServiceNow platform
• IT Managers overseeing ServiceNow environments
• Technical Support staff transitioning to a ServiceNow role
• IT Operations personnel
• Process Owners and Managers involved in ITSM
• IT Consultants who need to understand ServiceNow functionality
• ServiceNow Application Developers
• Professionals seeking ServiceNow certification

Learning Objectives - What you will Learn in this ServiceNow Administration and Development Fundamentals?

Introduction to Course Learning Outcomes

The ServiceNow Administration and Development Fundamentals course equips learners with the skills to manage, configure, and develop applications within the ServiceNow platform effectively.

Learning Objectives and Outcomes

• Understand the core ServiceNow platform functionalities, including navigation, user interfaces, and configuration.
• Manage user roles, groups, and access controls to ensure security and proper authorization within ServiceNow.
• Create and customize tables and applications, tailoring the platform to specific organizational needs.
• Implement and manage Incident and Problem Management processes, enhancing IT service management capabilities.
• Develop Change Management workflows to streamline and control changes within IT environments.
• Configure and manage the Service Catalog, empowering users to request IT and business services efficiently.
• Apply Service Level Management to ensure that service commitments are met, and performance is monitored.
• Generate and interpret reports to monitor platform performance and inform decision-making.
• Script within ServiceNow, including client and server-side scripts, to automate and extend platform functionalities.
• Integrate ServiceNow with external systems using web services, REST APIs, and other integration methods.

These objectives are designed to ensure that upon completion of the course, participants will be well-prepared to administer and develop within the ServiceNow environment, contributing to the optimization and innovation of their organization's IT service management processes.