ServiceNow Administration and Development/ServiceNow Certified System Ad

ServiceNow Administration and Development Certification Training Course Overview

ServiceNow is a cloud-based IT Service management tool, which is growing exponentially in the space of ITSM and IT Governance. Establishments across the world are implementing ServiceNow to create a sole structure of the record for enterprise IT, reduce the IT operational costs and to improve the effectiveness and efficiency. ServiceNow is an excellent platform to develop custom applications according to the business demands of the customers.

Who should do ServiceNow training?

  • ServiceNow System Administrators who are zero to three months into a new deployment.
This course prepares you for Exam ServiceNow Certified System Ad.

ServiceNow Administration and Development (32 Hours) Download Course Contents

Live Virtual Classroom 3900
Group Training Date On Request
1-on-1 Training (GTR)
4 Hours
8 Hours
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Start Time : At any time

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12 PM

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Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
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Course Modules

Module 1:
  • Introduction
  • User Administration and Security Controls
  • Creating Tables and Applications
  • Implementation of Incident
  • Exercises
Module 2:
  • Implementing Problem Management
  • Implementing Change Management
  • Implementation Configuration Management
  • Managing Approval Process using Approval Rule and Process Guide
  • Exercises
Module 3:
  • Implementation of Service-Catalog
  • Service Level Management
  • ServiceNow ITSM Platform Reporting
  • Exercises
Module 4:
  • Scripting in ServiceNow
  • ServiceNow Integrations
  • Web Services
  • Workflow
  • Rest services
  • Supplemental Advanced Topics
  • Debugging
  • Auditing
  • Exercises
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Course Prerequisites
  • Basic Computer Knowledge.
  • Describe key features and benefits
  • Perform core configuration tasks
  • Manage data with table, the configuration management database (CMDB), import sets and update sets
  • Understand core applications and modules
  • List the high-level setup steps for the mandatory dependencies
  • Work with the User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Trace how the out-of-box Self-Service Application pages display
  • Configure baseline dashboard, Configure alters and notification
  • Identify alternatives for configuring Self-Service Application Initial Landing Pages
  • Explain how to affirm the initial execution
  • Make a basic request, move to change and problem, and create a knowledge-base entry
  • Explain the source of ticket types used in
  • Produce and maintain SLAs
  • Produce and maintain Service Catalog
  • Identify the main features and functionality of Applications
  • Advanced Concepts of ServiceNow Fuji.


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