ServiceNow Administration and Development/ServiceNow Certified System Ad

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ServiceNow Administration and Development Course Overview

ServiceNow is a cloud-based IT Service management tool, which is growing exponentially in the space of ITSM and IT Governance. Establishments across the world are implementing ServiceNow to create a sole structure of the record for enterprise IT, reduce the IT operational costs and to improve the effectiveness and efficiency. ServiceNow is an excellent platform to develop custom applications according to the business demands of the customers.

Who should do ServiceNow training?

  • ServiceNow System Administrators who are zero to three months into a new deployment.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

The 1-on-1 Advantage

Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

Destination Training
(Dubai/London/Sydney
New York/Delhi/Goa
Singapore)

Flexi
(Video Recording of Live Online)

You will learn:

Module 1:
  • Introduction
  • User Administration and Security Controls
  • Creating Tables and Applications
  • Implementation of Incident
  • Exercises
  • Implementing Problem Management
  • Implementing Change Management
  • Implementation Configuration Management
  • Managing Approval Process using Approval Rule and Process Guide
  • Exercises
  • Implementation of Service-Catalog
  • Service Level Management
  • ServiceNow ITSM Platform Reporting
  • Exercises
  • Scripting in ServiceNow
  • ServiceNow Integrations
  • Web Services
  • Workflow
  • Rest services
  • Supplemental Advanced Topics
  • Debugging
  • Auditing
  • Exercises
Live Online Training (Duration : 32 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Can’t Attend Live Online? Click to Buy Flexi For Only $199 (Video Recording of Live Online)
Course Prerequisites
  • Basic Computer Knowledge.
  • Describe ServiceNow.com key features and benefits
  • Perform core configuration tasks
  • Manage data with table, the configuration management database (CMDB), import sets and update sets
  • Understand core Service-Now.com applications and modules
  • List the high-level setup steps for the mandatory dependencies
  • Work with the User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Trace how the out-of-box Self-Service Application pages display
  • Configure baseline dashboard, Configure alters and notification
  • Identify alternatives for configuring Self-Service Application Initial Landing Pages
  • Explain how to affirm the initial execution
  • Make a basic request, move to change and problem, and create a knowledge-base entry
  • Explain the source of ticket types used in Service-Now.com
  • Produce and maintain SLAs
  • Produce and maintain Service Catalog
  • Identify the main features and functionality of Service-Now.com Applications
  • Advanced Concepts of ServiceNow Fuji.
     

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Country Feedback Rating
Abu United States A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker United States A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson United States A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad United States A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam United States A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh United States A1. Exceptional... recommend to everyone!
Shyam Vaddakapett United States A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias United States A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani United States A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous United States https://www.youtube.com/watch?v=sqC40CFfBYI

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The Fee includes:
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Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
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