Beingcert/ISO 20000 (ITSM) Lead Auditor

ISO 20000 (ITSM) Lead Auditor Certification Training Course Overview

Information Technology Service Management or ITSM is a process based approach that intends to align the IT process delivery with the objectives of an enterprise. It entails a pattern shift from IT management as stacks of distinct components to delivery of end-to-end IT services with best practices. This ISO 20000 Lead Auditor training allows course participants to acquire skills to successfully audit an ITSMS in accordance to ISO 20000. It also imparts management expertise to handle a team of auditors by applying audit procedures, principles and techniques. Plan and perform external and internal audits with respect to ISO 19011 and ISO 17021.

This course prepares you for Exam ISO 20000 (ITSM) Lead Auditor.

ISO 20000 (ITSM) Lead Auditor (40 Hours) Download Course Contents

Live Virtual Classroom
Group Training 2100
08 - 12 Aug 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 10 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)

04 - 08 Oct 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 2400
4 Hours
8 Hours
Week Days
Week End

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Prerequisites
  • Five years(Two years of ITSM work experience)

Upon Completion of this Course, you will accomplish following:-

  • Understanding ISO 19011 guidelines and performing internal audit in accordance with ISO 20000.
  • Gaining expertise and skills to effectively manage an audit team for ITSMS. Realizing the significance of ISO 20000 for operating an IT Service Management System.
  • Identifying the interrelationships between ITIL, ISO/IEC 20000-1:2005 and ISO/IEC 20000-2:2005.
  • Recognizing the relationship between the ITSMS, its management processes and compliance issues to fulfill requirements of all stakeholders in an organization. Improving the ability to analyze external and internal environment of an enterprise, perform risk assessment, and audit an ITSMS.

Give an edge to your career with ISO certification training courses. Students can join the classes for ITSM ISO 20000 Lead Auditor Training Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.