ISO/IEC 20000 Lead Auditor Course Overview

The ISO 20000 ITSM Lead Auditor course is designed to provide learners with comprehensive knowledge and skills necessary to perform audits of IT Service Management Systems (ITSMS) against the ISO/IEC 20000 standard. This standard is the international benchmark for ITSM, outlining best practices for delivering managed services that meet business and customer requirements.

Module 1 introduces learners to ITSMS concepts and the structure of ISO/IEC 20000, discussing its benefits and various parts. Module 2 delves into the principles of auditing, including the Roles and responsibilities of the auditor, audit team, and lead auditor, emphasizing confidentiality, Evidence-based approach, and Integrity in reporting. Module 3 focuses on practical activities during an on-site audit, including planning, Document preparation, reporting, and follow-up. Module 4 guides learners through closing the audit with Documentation review, Action plan evaluation, and Managing internal auditor programs. Finally, Module 5 prepares learners for the certification exam, a crucial step to becoming a certified ISO 20000 ITSM Lead Auditor.

This course empowers learners to understand and apply the standards of ISO 20000 in real-world auditing scenarios, ensuring they can lead and manage audit teams effectively. It is a valuable asset for professionals aiming to specialize in ITSM and enhance their career prospects in quality management and IT service delivery.