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We're here to help you find itThe ISO 20000 ITSM Lead Auditor course is designed to provide learners with comprehensive knowledge and skills necessary to perform audits of IT Service Management Systems (ITSMS) against the ISO/IEC 20000 standard. This standard is the international benchmark for ITSM, outlining best practices for delivering managed services that meet business and customer requirements.
Module 1 introduces learners to ITSMS concepts and the structure of ISO/IEC 20000, discussing its benefits and various parts. Module 2 delves into the principles of auditing, including the Roles and responsibilities of the auditor, audit team, and lead auditor, emphasizing confidentiality, Evidence-based approach, and Integrity in reporting. Module 3 focuses on practical activities during an on-site audit, including planning, Document preparation, reporting, and follow-up. Module 4 guides learners through closing the audit with Documentation review, Action plan evaluation, and Managing internal auditor programs. Finally, Module 5 prepares learners for the certification exam, a crucial step to becoming a certified ISO 20000 ITSM Lead Auditor.
This course empowers learners to understand and apply the standards of ISO 20000 in real-world auditing scenarios, ensuring they can lead and manage audit teams effectively. It is a valuable asset for professionals aiming to specialize in ITSM and enhance their career prospects in quality management and IT service delivery.
Successfully delivered 17 sessions for over 34 professionals
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USD
View Fees Breakdown
| Course Fee | 2,300 |
|
Total Fees (with exam) |
2,300 (USD) |
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
To ensure that you are well-prepared and can successfully undertake the ISO 20000 (ITSM) Lead Auditor course, the following prerequisites are recommended:
Please note that while these prerequisites are recommended for the best learning experience and outcomes, they are not intended to be barriers to entry. Individuals with a strong interest in IT service management and auditing, and a commitment to learning, are encouraged to enroll.
| Exam Component | Details |
|---|---|
| Exam Name | ISO/IEC 20000 Lead Auditor |
| Exam Type | Multiple Choice Questions (MCQs) and/or scenario-based questions |
| Total Questions | Varies by certification body |
| Passing Score | Varies by certification body |
| Exam Duration | Approximately 120 to 180 minutes |
| Language | Depends on the certification body, commonly offered in English |
| Exam Provider | Accredited certification bodies (e.g., IRCA, PECB) |
| Exam Registration | Through the certification body's official website or authorized training and exam centers |
| Certification Validity | Typically 3 years (can be renewed upon meeting continuing professional development requirements) |
| Recommended Training | ISO/IEC 20000 Lead Auditor Training Course |
The ISO 20000 (ITSM) Lead Auditor course equips professionals with auditing skills for IT Service Management Systems.
IT Service Managers
Internal Auditors
IT Professionals
Quality Assurance Managers
ITSM Consultants
Lead Auditors
Compliance Managers
Risk Managers
ITSM System Implementers
Process Owners and Practitioners
IT Governance Professionals
IT Consultants
Information Security Managers
Data Center Managers
IT Support and Strategy Professionals
Project Managers
IT Audit Managers
Management System Auditors
Introduction: Gain expertise in auditing IT Service Management Systems (ITSMS) with the ISO 20000 Lead Auditor course, focusing on core principles, audit techniques, and the certification process.
Learning Objectives and Outcomes:
