Unable to find what you're searching for?
We're here to help you find itThe ISO/IEC 20000 (ITSM) Lead Implementer course is a comprehensive training program that equips learners with the knowledge and skills required to apply the best practices of service management and to lead a team in implementing a Service Management System (SMS). This course delves into the core principles and requirements of ISO 20000, the international standard for IT service management, and is essential for professionals seeking ISO 20000 certification for individuals.
Throughout the ISO 20000 online course, participants will engage with various modules, starting with an introduction to service management concepts and progressing through Planning, implementing, controlling, and improving an SMS. By the end of the course, learners will be prepared to effectively manage and apply the ISO 20000 standard within their organization, leading to enhanced IT services and customer satisfaction. The culmination of the course is a certification exam, which upon passing, grants the ISO 20000 Lead Implementer certification.
Successfully delivered 22 sessions for over 31 professionals
Purchase This Course
USD
View Fees Breakdown
| Course Fee | 2,100 |
|
Total Fees (with exam) |
2,100 (USD) |
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
To ensure you are well-prepared and can fully benefit from the ISO/IEC 20000 IT Service Management (ITSM) Lead Implementer course, we recommend that you meet the following prerequisites:
These prerequisites are designed to ensure that you have the necessary background to grasp the material effectively and to succeed in the course. They are not intended to be barriers but rather to set the foundation for a robust learning experience.
| Exam Component | Details |
|---|---|
| Exam Name | ISO/IEC 20000 (ITSM) Lead Implementer |
| Exam Type | May include multiple choice questions, scenario-based questions, and essay-type questions |
| Total Questions | Varies by provider |
| Passing Score | Determined by the certification body |
| Exam Duration | Typically ranges from 2 to 3 hours |
| Language | Commonly available in English, but other languages may be offered by some providers |
| Exam Provider | Accredited certification bodies such as PECB, IRCA, or other authorized training partners |
| Exam Registration | Through the official website of the certification body or authorized training centers |
| Certification Validity | Varies; some certifications may require periodic updates or continuing education |
| Recommended Training | ISO/IEC 20000 Lead Implementer Training Course offered by accredited providers |
The ISO/IEC 20000 (ITSM) Lead Implementer course is designed for professionals aiming to master the implementation of an IT Service Management System.
IT Managers and Consultants
IT Service Providers and Service Managers
Quality Managers and Directors
IT Auditors
IT Practitioners
Project Managers
Compliance/Regulatory Managers
Chief Operating Officers
Chief Information Officers
ITSM Team Members
IT Development Managers
Process Owners and Practitioners
Risk Managers
Information Security Managers
Business Continuity Managers
IT Support Staff
Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)
Professionals interested in pursuing a career in IT management with a specific focus on ISO/IEC 20000 standards.
This ISO/IEC 20000 ITSM Lead Implementer course equips participants with expert knowledge to implement and manage an IT Service Management System (ITSMS) based on ISO/IEC 20000.
By completing this course, participants will be well-prepared to lead the implementation of an ITSMS in their organization and to take the certification exam.
