ISO/IEC 20000 (ITSM) Lead Implementer Course Overview

The ISO/IEC 20000 (ITSM) Lead Implementer course is a comprehensive training program that equips learners with the knowledge and skills required to apply the best practices of service management and to lead a team in implementing a Service Management System (SMS). This course delves into the core principles and requirements of ISO 20000, the international standard for IT service management, and is essential for professionals seeking ISO 20000 certification for individuals.

Throughout the ISO 20000 online course, participants will engage with various modules, starting with an introduction to service management concepts and progressing through Planning, implementing, controlling, and improving an SMS. By the end of the course, learners will be prepared to effectively manage and apply the ISO 20000 standard within their organization, leading to enhanced IT services and customer satisfaction. The culmination of the course is a certification exam, which upon passing, grants the ISO 20000 Lead Implementer certification.