ISO 20000 (ITSM) Lead Implementer

Overview

The ISO 20000 Lead Implementer training from Koenig allows course participants to get acquire skills in providing support to an organization which implements and manages an IT Service Management System. You also get to learn ISO 20000 best practices to plan and implement ITSM processes: service delivery processes, planning and implementation of new and modified services, control processes, relationship management processes, release processes and problem resolution processes.

This course prepares you for Exam ISO 20000 (ITSM) Lead Implementer. Download Course Contents
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 5 Days
Fee : Dubai : $ 2,700 E London : $ 5,800 E India : $ 1,700 E
March
02-06 (Delhi)
02-06 (london)
08-12 (Dubai)
09-13 (Bangalore)
09-13 (london)
16-20 (Chennai)
April
13-17 (Bangalore)
20-24 (Chennai)
May
18-22 (Chennai)
July
06-10 (Delhi)
06-10 (london)
12-16 (Dubai)
13-17 (Bangalore)
13-17 (london)
20-24 (Chennai)
WeekEnd- 14-Mar 15-Mar 21-Mar 22-Mar Delhi
WeekEnd- 11-Apr 12-Apr 18-Apr 19-Apr Delhi
Instructor-Led Online Training
Duration : 5 Days
Fee : $ 1,700 (1-on-1)† E
March
02-06
08-12
09-13
16-20
April
13-17
20-24
May
18-22
July
06-10
12-16
13-17
20-24
WeekEnd- 14-Mar 15-Mar 21-Mar 22-Mar
WeekEnd- 11-Apr 12-Apr 18-Apr 19-Apr
Fly-Me-a-Trainer
Duration : 5 Days
Fee : On Request
Client's Location
As per mutual convenience

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Upon Completion of this Course, you will accomplish following:

  • Understanding and implementing an IT Service Management System with respect to ISO 20000
  • Understanding and applying the approaches, concepts, methods, standards and techniques to effectively manage an ITSMS
  • Comprehending the inter-relationship between ITIL, ISO/IEC 20000-2:2005 and ISO/IEC 20000-1:2005
  • Recognizing the relationship between ISMS management processes and the need for compliance with requirements of various stakeholders in the organization
  • Gaining the expertise and ability for managing a team to implement and run the ISO 20000 standard
  • Acquiring the acumen and core skills required to advise an enterprise on the best practices for management of an IT Service Management System
Give an edge to your career with ISO certification training courses. Students can join the classes for ISO 20000 (ITSM) Lead Implementer Training Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.
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