PECB/ISO/IEC 20000 (ITSM) Lead Implementer/ISO 20000 (ITSM) Lead Implementer

Course Contents

ISO/IEC 20000 (ITSM) Lead Implementer Course Overview

The ISO/IEC 20000 IT Service Management (ITSM) Lead Implementer certification is a professional credential that signifies an individual's expertise in implementing and managing an IT service management system (SMS) based on the ISO/IEC 20000 standard. The standard outlines requirements for establishing, implementing, maintaining, and continually improving an SMS, ensuring effective delivery and management of IT services to meet business and customer requirements. Industries use this framework to enhance service quality, increase efficiency, and ensure regulatory compliance. Certified lead implementers guide organizations through the process of adopting ISO/IEC 20000, helping them to achieve operational excellence and a competitive edge in the IT service market.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
Live Online Training (Duration : 5 Days - 40 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

2800 + If you accept merging of other students. Per Participant (Include Exam) Incl. Official Course-Book & excluding VAT/GST
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
2250 (Include Exam) Per Participant Incl. Official Course-Book & excluding VAT/GST
Gurgaon (GTR)
04 - 08 Mar
09:00 AM - 05:00 PM IST
(8 Hours/Day)
Gurgaon (GTR)
25 - 29 Mar
09:00 AM - 05:00 PM IST
(8 Hours/Day)
Dubai (GTR)
28 Apr - 02 May
10:00 AM - 05:30 PM GST Gulf
(8 Hours/Day)
Dubai (GTR)
12 - 16 May
10:00 AM - 05:30 PM GST Gulf
(8 Hours/Day)
+ If you accept merging of other students.
Koenig Solutions is awarded with the prestigious Titanium Partner
Award at the PECB Gala Awards Ceremony 2023 held in Paris.
Koenig Solutions is awarded with the prestigious Titanium Partner Award at the PECB Gala Awards Ceremony 2023 held in Paris.
Course Prerequisites

- Understanding of ITSM principles
- Knowledge of ISO/IEC 20000 standard
- Experience in IT service management
- Familiarity with implementing service management systems
- Basic project management skills

ISO/IEC 20000 (ITSM) Lead Implementer Certification Training Overview

ISO/IEC 20000 ITSM Lead Implementer certification training equips individuals with skills to implement an IT Service Management System (ITSMS) based on ISO/IEC 20000. It covers principles of ITSM, requirements of the standard, implementation steps, leadership and project management, performance assessment, and risk management. Training also prepares participants for change management, continual improvement, and effectively managing an ITSMS implementation project within an organization. Participants learn through practical exercises and case studies to apply their knowledge in real-world situations.

Why Should You Learn ISO/IEC 20000 (ITSM) Lead Implementer?

Learning the ISO/IEC 20000 ITSM Lead Implementer course enables professionals to: develop expertise in IT service management, improve IT services alignment with business goals, enhance service quality and efficiency, broaden career opportunities, and facilitate compliance with international standards, ultimately contributing to increased customer satisfaction and business performance.

Target Audience for ISO/IEC 20000 (ITSM) Lead Implementer Certification Training

- IT professionals seeking expertise in IT Service Management implementation
- IT managers aiming to improve IT services quality
- ITSM consultants guiding organizations towards ISO/IEC 20000 certification
- Quality managers integrating ITSM into quality management systems
- Compliance auditors overseeing IT service compliance initiatives
- IT team leaders involved in or responsible for service management functions

Why Choose Koenig for ISO/IEC 20000 (ITSM) Lead Implementer Certification Training?

- Certified Instructor-led training
- Career enhancement with ITSM expertise
- Tailored training programs to fit individual needs
- Option for destination training in exotic locations
- Competitive and affordable pricing structures
- Recognized as a top training institute for professional certifications
- Flexible scheduling of training dates to accommodate learners
- Access to virtual classroom for instructor-led online training
- Extensive catalog of courses across various domains
- Accredited training for a widely recognized certification

ISO/IEC 20000 (ITSM) Lead Implementer Skills Measured

Upon completing ISO/IEC 20000 ITSM Lead Implementer certification training, an individual acquires the ability to understand and apply the principles and processes of IT Service Management. They gain expertise in planning, implementing, managing, and maintaining an ITSM system, as well as in leading a team towards ISO 20000 compliance. Additionally, they develop skills in gap analysis, risk management, and effective communication, enabling them to drive continual service improvement and align IT services with business needs.

Top Companies Hiring ISO/IEC 20000 (ITSM) Lead Implementer Certified Professionals

Top companies hiring ISO/IEC 20000 ITSM Lead Implementer certified professionals often include global IT service providers, consulting firms, and large enterprises. Companies like IBM, Deloitte, PwC, Accenture, and KPMG are known for valuing this certification for improving IT service management processes in line with international standards.

Learning Objectives - What you will Learn in this ISO/IEC 20000 (ITSM) Lead Implementer Course?

The learning objectives of an ISO/IEC 20000 ITSM Lead Implementer course typically include:
1. Understanding IT Service Management System (ITSMS) principles and concepts.
2. Mastering the requirements of ISO/IEC 20000-1 and the key processes needed for an ITSMS.
3. Learning how to interpret and apply the requirements of ISO/IEC 20000 in an organization.
4. Acquiring the expertise to plan, implement, manage, monitor, and maintain an ITSMS.
5. Gaining the necessary skills to advise organizations on best practices in IT service management.
6. Understanding the relationship between ISO/IEC 20000, ITIL, and other standards and frameworks.
7. Preparing for and managing an ISO/IEC 20000 certification audit.


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, we do.
The Fee includes:
  • Official Course-Book
  • Testing Via Qubits
  • Exam
Yes, Koenig Solutions is a PECB Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.