PECB/ISO/IEC 20000 (ITSM) Lead Implementer/ISO 20000 (ITSM) Lead Implementer

Course Contents

ISO/IEC 20000 (ITSM) Lead Implementer Course Overview

The ISO 20000 Lead Implementer training from Koenig allows course participants to get acquire skills in providing support to an organization which implements and manages an IT Service Management System. You also get to learn ISO 20000 best practices to plan and implement ITSM processes: service delivery processes, planning and implementation of new and modified services, control processes, relationship management processes, release processes and problem resolution processes.

ISO/IEC 20000 (ITSM) Lead Implementer
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The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.
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Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.
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4-Hour Sessions

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Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Introduction to Service Management System (SMS) concepts as required by ISO 20000
  • Presentation of the ISO 20000 family of standards and comparison with ITIL V2 and V3
  • Fundamental principles of Service Management System
  • Preliminary analysis and establishment of the maturity level of an existing SMS
  • Writing a business case and a project plan for the implementation of an SMS
  • Definition of the scope of an SMS
  • Definition of an SMS policy and objectives
  • Documentation of the processes and procedures and SLAs
  • Budgeting and accounting for IT services
  • Change, configuration, release, capacity and availability management
  • Service continuity and security management
  • Incident and problem management
  • Operations management of an SMS
  • Controlling and monitoring an SMS
  • Development of metrics, performance indicators and dashboards
  • ISO 20000 internal audit and management review
  • Implementation of a continual improvement program
  • Preparing for an ISO 20000 certification audit
  • Certification Exam
Live Online Training (Duration : 40 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

2600 + If you accept merging of other students. Per Participant (Include Exam) Incl. Official Course-Book & excluding VAT/GST
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
2250 (Include Exam) Per Participant Incl. Official Course-Book & excluding VAT/GST
Online
12 - 16 Jun 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
03 - 07 Jul 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
07 - 11 Aug 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Can’t Attend Live Online? Click to Buy Flexi For Only $199 (Video Recording of Live Online)
ISO/IEC 20000 (ITSM) Lead Implementer
Course Prerequisites
  • Basic Computer Knowledge.

Upon Completion of this Course, you will accomplish following:

  • Understanding and implementing an IT Service Management System with respect to ISO 20000
  • Understanding and applying the approaches, concepts, methods, standards and techniques to effectively manage an ITSMS
  • Comprehending the inter-relationship between ITIL, ISO/IEC 20000-2:2005 and ISO/IEC 20000-1:2005
  • Recognizing the relationship between ISMS management processes and the need for compliance with requirements of various stakeholders in the organization
  • Gaining the expertise and ability for managing a team to implement and run the ISO 20000 standard
  • Acquiring the acumen and core skills required to advise an enterprise on the best practices for management of an IT Service Management System
Give an edge to your career with ISO certification training courses. Students can join the classes for ISO 20000 (ITSM) Lead Implementer Training Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
on Trust Pilot
Student Name Feedback
Christian Kinchin
United States
A1. Snehal was very knowledgeable, helpful and had good explanations to any questions i had. She was flexible and the course was well carried out by her.
Abdullah Mohamed
United States
A1. Best Trainer thank you so much
Raul Herrero
United States
A2. N/A
Arun Chakravarthy
United States
A2. Best place to do certifications and training
Raoul Pinto
United States
A3. Yes.
Sunny Thusoo
United States
A1. It was great experience to have a Trainer like Saroj. She has great knowledge and expertise in her domain.
Meshal Al-enezi
United States
A3. Sure

FAQ's

1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
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Yes, we do offer corporate training More details
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Yes, we also offer weekend classes.
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You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Official Course-Book
  • Testing Via Qubits
  • Exam
Yes, Koenig Solutions is a PECB Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

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Travel and Visa

Yes we do after your registration for course.

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Others

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