Master ISO/IEC 20000 Foundation Course - Essential Certification Training

Course Contents

ISO/IEC 20000 Foundation Course Overview

The ISO/IEC 20000 Foundation certification is an international standard that outlines the requirements for an Information Technology Service Management (ITSM) system. It's a benchmark for IT service providers to demonstrate their ability to design, deliver, and improve services in a superior and consistent way. This certification is applicable to organizations of all sizes and sectors that rely on IT services. The merits of ISO/IEC 20000 move beyond compliance; it guides companies to operational excellence, enhancing business processes, improving customer satisfaction, and managing risks. Industries use it for consistent service delivery, integration of business strategies with IT service management, and as a proof of quality assurance to clients.


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Live Online Training (Duration : 16 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1300 + If you accept merging of other students. Per Participant & excluding VAT/GST
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1000 Per Participant & excluding VAT/GST
11 - 12 Dec
09:00 AM - 05:00 PM CST
(8 Hours/Day)
15 - 16 Jan
09:00 AM - 05:00 PM CST
(8 Hours/Day)
05 - 06 Feb
09:00 AM - 05:00 PM CST
(8 Hours/Day)
+ If you accept merging of other students.
Course Prerequisites
• Basic understanding of the IT service management process
• Knowledge of IT terminology and definitions
• Familiarity with ISO/IEC 20000 standards
• Some exposure to Service Management Systems (SMS)
• No formal qualifications required.

ISO/IEC 20000 Foundation Certification Training Overview

ISO/IEC 20000 Foundation certification training is a course designed for IT professionals seeking understanding of the standard and its application. The course revolves around the basics of IT Service Management System (ITSMS), focusing on the ISO/IEC 20000 standard. Topics covered include ITSMS principles, terms and definitions, requirements of ISO/IEC 20000-1, the service management system's continual improvement, and the audit and certification process. The training provides essential knowledge for individuals involved in the implementation, management, or auditing of an ITSMS.

Why Should You Learn ISO/IEC 20000 Foundation?

The ISO/IEC 20000 Foundation course arms participants with comprehensive knowledge of IT service management standards, promoting efficiency and effectiveness. Learning outcomes include improved service delivery, higher customer satisfaction, and reduced operational costs. The course also offers a globally recognized certification, enhancing career prospects and credibility in the IT sector.

Target Audience for ISO/IEC 20000 Foundation Certification Training

- IT professionals seeking international IT service management certification
- Individuals involved in the delivery or receipt of IT services
- IT and business process owners and managers
- Consultants who want to provide advisory services on IT service management
- Organizations aiming to achieve ISO/IEC 20000 certification
- Auditors and regulators managing IT service provision.

Why Choose Koenig for ISO/IEC 20000 Foundation Certification Training?

• Certified Instructors: Professionals can learn from industry-experts who are certified to provide ISO/IEC 20000 Foundation training.
• Career Boost: ISO/IEC 20000 certification provides a significant boost to one's career, improving job prospects and earning potential.
• Customized Training Programs: Tailored modules to cater the specific learning needs of different individuals.
• Destination Training: Opportunity to learn in a conducive training environment which facilitates better learning outcomes.
• Affordable Pricing: High quality training offered at affordable prices.
• Top Training Institute: The prestige of learning from one of the top training institutes.
• Flexible Dates: Option to choose from multiple training schedules for convenience.
• Instructor-Led Online Training: High-quality online training led by expert instructors.
• Wide Range of Courses: Availability of a wide variety of related courses for broader learning.
• Accredited Training: The benefit of accredited training which is recognized globally.

ISO/IEC 20000 Foundation Skills Measured

After completing the ISO/IEC 20000 Foundation certification training, an individual can earn skills such as understanding the principles and concepts of IT Service Management, knowledge of the ITIL framework and how it aids service improvement. They acquire the ability to interpret IT service standards within an organization, planning service improvements, managing and delivering efficient IT Services. Additionally, they gain skills in auditing, controlling, and implementing service reports and service improvements. This also enhances their capability to understand the relationships between various stages of the service management lifecycle.

Top Companies Hiring ISO/IEC 20000 Foundation Certified Professionals

Major companies including IBM, Cisco Systems, HP, Wipro, and TCS frequently hire ISO/IEC 20000 Foundation certified professionals. These businesses recognize the value of these experts in bringing extensive knowledge of managing and delivering high-quality IT services, which is crucial for their operations and customer satisfaction.

Learning Objectives - What you will Learn in this ISO/IEC 20000 Foundation Course?

The primary learning objectives of the ISO/IEC 20000 Foundation course are to provide the students with the fundamental knowledge and understanding of the ISO/IEC 20000 standard for IT service management. The students will learn about the key principles and terminologies used in ISO 20000, understand the scope, purpose, and benefits of the standard, and learn how to apply them in an organization. They will also cover the requirements for service management system (SMS) based on ISO/IEC 20000 and learn about the certification process. Additionally, the course seeks to enhance their ability to analyze and interpret the clauses of the standard.


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1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
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The Fee includes:
  • Testing Via Qubits
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Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.

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