ISO/IEC 20000 Foundation

Course Contents

ISO/IEC 20000 Foundation Course Overview

Enrol for this 2-day ISO/IEC 20000 Foundation training from Koenig Solutions. The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.

After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Foundation” credential. An internationally recognized “PECB ISO/IEC 20000 Foundation” certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.

Target Audience:

  • Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
  • Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
  • Aspiring professionals seeking knowledge about basic concepts of service management
  • Members of SMS implementation and operation teams
  • Individuals wishing to pursue a career in service management

Learning Objectives

  • Understand the basic service management concepts, definitions, and approaches
  • Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
  • Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1
The 1-on-1 Advantage
Methodology
Flexible Dates
  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option
4-Hour Sessions
Certificate Insurance
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You will learn:

Module 1: Introduction
  • Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1
  • Clauses 7-10 of ISO/IEC 20000-1 and certification exam
Live Online Training (Duration : 16 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1100 + If you accept merging of other students.
4 Hours
8 Hours
Comfort Track
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
950 Per Participant
Online
10 - 11 Oct 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
07 - 08 Nov 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

There are no prerequisites to participate in this training course.

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