ISO/IEC 20000 Foundation Certification Training Course Overview

The ISO/IEC  20000 Foundation training course gives you a detailed overview of implementing and managing an  IT Service Management System (ITSMS) as per the standards of ISO/IEC 20000. This training will take you through ITSMS  policy,  procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

Who should do ISO/IEC  20000 Foundation training?

  • IT Service Management Professionals
  • Anyone interested in acquiring knowledge of IT Service Management Systems (ITSMS)
  • Anyone aspiring for a career in  IT Service Management
This course prepares you for Exam ISO/IEC 20000 Foundation.

ISO/IEC 20000 Foundation (8 Hours) Download Course Contents

Live Virtual Classroom
Group Training 800
08 Aug 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)

04 Oct 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 900
4 Hours
8 Hours
Week Days
Week End

Start Time : At any time

12 AM
12 PM

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Duration : On Request
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Course Prerequisites
  • Basic Computer Knowledge.

On completion of this course you will know:

  • Understand the components & operations of an IT Service Management System
  • Understand the relation between ISO/IEC 20000 and other frameworks
  • Understand the approaches, methods, and techniques used for the implementation and management of an ITSMS