ISO/IEC 20000 Foundation

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ISO/IEC 20000 Foundation Course Overview

Enrol for this 2-day ISO/IEC 20000 Foundation training from Koenig Solutions. The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.

After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Foundation” credential. An internationally recognized “PECB ISO/IEC 20000 Foundation” certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.

Target Audience:

  • Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
  • Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
  • Aspiring professionals seeking knowledge about basic concepts of service management
  • Members of SMS implementation and operation teams
  • Individuals wishing to pursue a career in service management

Learning Objectives

  • Understand the basic service management concepts, definitions, and approaches
  • Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
  • Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1
  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Methodology
Flexible Dates
4-Hour Sessions
  • • View video
  • • The course will be free if we are not able to start within 7 days of booking.
  • • Only applicable for courses on which this logo appears.

Your will learn:

Module 1: Training course objectives and structure
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Live Online Training (Duration : 16 Hours)
Group Training 850 Per Participant
23 - 24 May 09:00 AM - 05:00 PM CST
(8 Hours/Day)
06 - 07 Jun 09:00 AM - 05:00 PM CST
(8 Hours/Day)
04 - 05 Jul 09:00 AM - 05:00 PM CST
(8 Hours/Day)
1-on-1 Training 1700 950 + If you accept merging of other students.
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Classroom Training is available. Enquire for the fee Click
Comfort Track

If you think 32 hours is too long. We can offer Comfort Track for 16 hours for only USD 760

Course Prerequisites

There are no prerequisites to participate in this training course.

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FAQ's

Yes, fee excludes local taxes.
The Fee includes:
  • Courseware
  • Testing Via Qubits
Yes, Koenig Solutions is a PECB Learning Partner