ISO/IEC 20000 Foundation Course Overview

The ISO/IEC 20000 Foundation course is an essential training program for professionals seeking to understand the best practices in IT service management. This course provides a comprehensive introduction to the concepts, requirements, and the Service Management System (SMS) as specified in clauses 4-6 of the ISO/IEC 20000-1 standard. Through ISO 20000 Foundation training, learners will delve into the Core principles of service management, the context of the organization, leadership, planning, support, operation, Performance evaluation, and continual improvement—all crucial for delivering effective IT services.

As participants progress through the modules, they will gain knowledge and skills that are not only theoretical but also practically applicable, preparing them for the ISO 20000 Foundation certification exam. This qualification is beneficial for ensuring that individuals are equipped to support and enhance the quality of IT service management within their organizations, thereby aligning IT services with business needs and achieving compliance with global best practices.