ISO/IEC 20000 Foundation Certification Training Course Overview

The ISO/IEC  20000 Foundation training course gives you a detailed overview of implementing and managing an  IT Service Management System (ITSMS) as per the standards of ISO/IEC 20000. This training will take you through ITSMS  policy,  procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

Who should do ISO/IEC  20000 Foundation training?

  • IT Service Management Professionals
  • Anyone interested in acquiring knowledge of IT Service Management Systems (ITSMS)
  • Anyone aspiring for a career in  IT Service Management
This course prepares you for Exam ISO/IEC 20000 Foundation.

ISO/IEC 20000 Foundation (8 Hours) Download Course Contents

Instructor - Led Online Training Fee For Both Group Training & 1-on-1 Training 750
Group Training

19 Apr
09:00 AM - 05:00 PM CST
(8 Hours/Day)

03 May
09:00 AM - 05:00 PM CST
(8 Hours/Day)

07 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)

GTR=Guaranteed to Run
1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End


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Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
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Course Prerequisites
  • Basic Computer Knowledge.

On completion of this course you will know:

  • Understand the components & operations of an IT Service Management System
  • Understand the relation between ISO/IEC 20000 and other frameworks
  • Understand the approaches, methods, and techniques used for the implementation and management of an ITSMS



No, the published fee includes all applicable taxes.

The cost is USD 400.