Overview

The ISO/IEC  20000 Foundation training course gives you a detailed overview of implementing and managing an  IT Service Management System (ITSMS) as per the standards of ISO/IEC 20000. This training will take you through ITSMS  policy,  procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

Who should do ISO/IEC  20000 Foundation training?

  • IT Service Management Professionals
  • Anyone interested in acquiring knowledge of IT Service Management Systems (ITSMS)
  • Anyone aspiring for a career in  IT Service Management
     
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 2 Days
Fee : Dubai : USD 1,700 E Sydney : USD 1,800 E London : USD 1,700 E India : USD 1,300 E
March
02-03 (Delhi)
02-03 (london)
08-09 (Dubai)
09-10 (Bangalore)
09-10 (london)
16-17 (Chennai)
April
13-14 (Bangalore)
20-21 (Chennai)
May
18-19 (Chennai)
July
06-07 (Delhi)
06-07 (london)
12-13 (Dubai)
13-14 (Bangalore)
13-14 (london)
20-21 (Chennai)
Instructor-Led Online Training
Duration : 2 Days
Fee : USD 1,400 (1-on-1)† E
March
02-03
08-09
09-10
16-17
April
13-14
20-21
May
18-19
July
06-07
12-13
13-14
20-21
Fly-Me-a-Trainer
Duration : 2 Days
Fee : On Request
Client's Location
As per mutual convenience

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On completion of this course you will know:

  • Understand the components & operations of an IT Service Management System
  • Understand the relation between ISO/IEC 20000 and other frameworks
  • Understand the approaches, methods, and techniques used for the implementation and management of an ITSMS
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