ISO/IEC 20000 Foundation Certification Training Course Overview

The ISO/IEC  20000 Foundation training course gives you a detailed overview of implementing and managing an  IT Service Management System (ITSMS) as per the standards of ISO/IEC 20000. This training will take you through ITSMS  policy,  procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

Who should do ISO/IEC  20000 Foundation training?

  • IT Service Management Professionals
  • Anyone interested in acquiring knowledge of IT Service Management Systems (ITSMS)
  • Anyone aspiring for a career in  IT Service Management
     

ISO/IEC 20000 Foundation Course schedule & Prices

Schedule & Prices
Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 1 Day (2 Days for 4 Hours/Day)
Fee : USD 500 (Includes Taxes) Includes Exam 



July
8 Hours/Day
06
12
13-14
20-21
06-07
12-13
13-14
20-21
August
8 Hours/Day
03
09
10
17
03-04
09-10
10-11
17-18
September
8 Hours/Day
07
13
14-15
21
07-08
13-14
14-15
21-22
Fly-Me-a-Trainer
Duration : 1 Day
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : 1 Day
Fee : On Request
On Request

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Course Prerequisites
  • No formal pre-requisites for this course.

On completion of this course you will know:

  • Understand the components & operations of an IT Service Management System
  • Understand the relation between ISO/IEC 20000 and other frameworks
  • Understand the approaches, methods, and techniques used for the implementation and management of an ITSMS