Configuration Management Database (CMDB) Fundamentals Course Overview

To ensure that participants can fully benefit from the Configuration Management Database (CMDB) Fundamentals course, the following prerequisites are recommended:

• Basic understanding of IT service management (ITSM) principles.
• Familiarity with general IT infrastructure components such as servers, networking equipment, and software applications.
• Awareness of ITIL (Information Technology Infrastructure Library) framework or similar IT service management frameworks.
• An interest in improving IT operations and service management processes within an organization.
• Willingness to engage with both technical and process-oriented concepts related to configuration management.

Please note that while having experience in IT operations or service management is beneficial, it is not mandatory. This course is designed to cater to both beginners with foundational knowledge and those looking to enhance their understanding of CMDB practices.

Target Audience for Configuration Management Database (CMDB) Fundamentals

The CMDB Fundamentals course is designed for IT professionals seeking to enhance their configuration management skills and knowledge.

Target audience for the CMDB Fundamentals course includes:

• IT Managers and Directors
• System Administrators
• IT Operations Personnel
• Configuration Managers
• Change Managers
• ITIL Practitioners
• IT Service Management Professionals
• ServiceNow Administrators and Developers
• Network Engineers
• Data Center Managers
• Cloud Infrastructure Managers
• IT Architects
• IT Consultants
• IT Auditors
• Quality Assurance Professionals
• Application Managers
• Security Professionals with a focus on IT management systems

Learning Objectives - What you will Learn in this Configuration Management Database (CMDB) Fundamentals?

Introduction to Course Learning Outcomes:

Gain mastery over CMDB fundamentals through interactive modules, covering IT challenges, CMDB design, population, maintenance, troubleshooting, and demonstrating its organizational value.

Learning Objectives and Outcomes:

• Comprehend the significance of Configuration Management and the role of CMDB in overcoming IT challenges.
• Understand CMDB terminology and the capabilities of Configuration Management within an IT framework.
• Identify key stakeholders involved with CMDB and learn strategies for engaging them effectively.
• Learn to plan and set direction for a CMDB implementation, including building a governance model.
• Acquire hands-on experience through simulations for configuring and managing a CMDB.
• Master the techniques for populating the CMDB with data from various sources such as ServiceNow, AWS, VMware, and others.
• Monitor and maintain CMDB health using dashboards and scorecards to ensure data quality.
• Develop skills to troubleshoot common CMDB issues and apply best practices using CMDB health metrics.
• Communicate the business value of CMDB to stakeholders through reporting, analytics, and continuous improvement strategies.
• Engage in continuous learning to adapt to new discoveries in CMDB management and to apply these insights for organizational benefit.