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Avaya Aura System Administration

The Avaya Aura System Administration course trains network administrators and unified communications engineers to configure, manage, and troubleshoot Avaya Aura® System Manager, Session Manager, and Communication Manager components. It solves the critical gap in enterprise VoIP administration skills, where 78% of IT leaders report difficulty finding certified Avaya talent. Learners gain hands-on expertise in SIP trunking, call routing, security policies, and system redundancy, directly aligning with ASAC-0037 certification requirements.

This course prepares you for the ASAC-0037 Avaya Aura® System Manager Administrator credential, featuring official Avaya-authorized courseware and 30-day lab access for real-world practice. Koenig’s Guaranteed-to-Run scheduling ensures timely training, empowering professionals to advance into UC architect or voice engineering roles with validated, in-demand expertise.

24 Hours (3 Days)
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0+ professionals trained

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Course Overview

The Avaya Aura System Administration course by Avaya is designed to equip IT professionals with the skills needed to manage and maintain the Avaya Aura® platform, specifically preparing learners for the 61132T – Administering Avaya Aura® System Manager Specialized Test. This certification is a key component of the ASAC-0037 Avaya Aura® System Manager Administrator credential, which validates expertise in one of the most widely deployed enterprise communication platforms. The course is ideal for systems administrators, voice engineers, and unified communications specialists responsible for deploying, configuring, and supporting Avaya solutions in enterprise environments. With Avaya technology powering over 150,000 businesses globally, including 90% of Fortune 500 companies, this training addresses critical industry demand for certified professionals who can ensure high availability and optimal performance of mission-critical communication systems.

Participants in the Avaya Aura System Administration program gain hands-on experience with core components including Avaya Aura® System Manager, Session Manager, Communication Manager, and Application Enablement Services (AES). The course includes extensive lab work where students configure real-world scenarios such as multi-site call routing, SIP trunk integration, and centralized user management across distributed environments. Using a virtual lab environment with remote access to live Avaya systems, learners perform tasks like setting up administrative roles, defining routing policies, managing bandwidth allocation, and implementing tenant isolation for multi-customer deployments. A key project involves configuring geographic redundancy and failover mechanisms to ensure business continuity, simulating the exact configurations used in large financial institutions and healthcare providers that rely on uninterrupted communications.

By completing this course, participants are fully prepared for the ASAC-0037 certification, which is recognized globally as a benchmark for Avaya system expertise and is often required for partner accreditation under the Avaya Edge Program. Certified professionals report salary increases of up to 20%, with Avaya systems administrators earning between $63,000 and $145,000 annually depending on experience and deployment complexity. Koenig Solutions enhances this training with official Avaya courseware, 1-on-1 instructor support, and a Guaranteed-to-Run schedule, ensuring learners can advance their careers without delays. Graduates emerge ready to lead Avaya deployments, support enterprise-grade unified communications, and pursue advanced roles such as VoIP architect or collaboration engineer in top-tier organizations worldwide.

What You'll Learn

Manage administrative users, roles, and security policies effectively in Avaya Aura System Administration to ensure system integrity and compliance. Administer Session Manager domains, SIP entities, and dial patterns to optimize communication flow and enhance system performance. Configure call routing within Communication Manager using Avaya Aura to streamline call handling and improve user experience. Implement shared bandwidth management for Communication Manager and Session Manager in Avaya Aura to maximize network efficiency and reduce latency. Perform System Manager backup, restore, and data replication tasks to safeguard vital system data and ensure business continuity. Enable Tenant Management and Geographic Redundancy in Avaya Aura System Administration to support scalable deployment and enhance system resilience against outages. These skills empower IT professionals to maintain a secure, reliable, and high-performing Avaya Aura environment, vital for modern unified communications. According to industry reports, organizations adopting Avaya Aura System Administration experience a 30% reduction in communication disruptions and a 25% increase in system uptime.

Skills You'll Gain

Avaya Aura Platform System Manager Administration Session Manager Configuration Communication Manager Integration SIP User Registration Call Routing Policies Dial Pattern Configuration Adaptations and Regular Expressions Role Based Access Control Certificate Authority Management LDAP Synchronization System Manager Backup Data Replication Geographic Redundancy Tenant Management Solution Deployment Manager IP Telephony Central Management

Prerequisites

Recommended knowledge before taking this course
  • Basic understanding of Voice over IP (VoIP) technology, essential for mastering Avaya Aura System Administration training, which is designed to help IT professionals optimize unified communications.
  • Practical knowledge of Session Initiation Protocol (SIP) and SIP trunking, crucial for effective Avaya Aura System Administration, enabling seamless integration of voice and video services in enterprise networks.
  • Familiarity with Avaya Aura® Communication Manager administration, a key skill for managing and configuring Avaya Aura System Administration environments efficiently.
  • Experience working with Linux operating systems, which is vital for navigating and troubleshooting Avaya Aura System Administration systems effectively.
  • Understanding virtualization concepts and VMware infrastructure, important for deploying and managing Avaya Aura System Administration in virtualized environments.
  • Completion of the Integrating Avaya Aura® Core Components (71201V) course or equivalent experience, which provides foundational knowledge necessary for advanced Avaya Aura System Administration training.
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Certification Exam

Everything you need to know about the Avaya Aura System Administration certification exam

Exam Details
Exam Name
Avaya Aura System Administration
Format
Multiple choice, labs & case studies
Questions
Duration
Passing Score
Validity
Retake Policy
Candidates must schedule retakes through the official Avaya Learning portal at https://www.avaya-learning.com. All professional exams are strictly proctored via Pearson VUE to ensure valid assessment of Avaya Aura System Administration expertise.
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Course Curriculum

Structured learning with hands-on labs and real-world scenarios

1
Day 1– Avaya Aura System Administration Platform Fundamentals
Avaya Aura® Platform Architecture Overview System Manager Centralized Management Student Lab Environment Access Core System Manager Administration Tasks System Manager Administration Hands-on Lab Configuring Administrative Users and Roles Enterprise Security Policy Management System Manager Navigation and UI
2
Day 2– Avaya Aura Session and Communication Manager Administration
Session Manager Infrastructure Administration Session Manager Administration Lab Exercises Managing Communication Manager via System Manager Communication Manager Integration Lab Administering Advanced SIP Telephony Devices AST Device Configuration Practical Lab SIP Entities and Domain Management Network Locations and Routing Setup
3
Day 3– Avaya Aura Call Routing and Bandwidth Management
Session Manager Routing Policies and Patterns Dial Pattern Configuration Practical Lab Session Manager Adaptations and Expressions Adaptations Configuration Hands-on Lab Communication Manager Call Routing Logic Call Routing Configuration Lab Exercises CM and SM Shared Bandwidth Control Bandwidth Management Practical Lab
4
Day 4– Avaya Aura System Services and Data Management
System Manager Services Architecture Overview System Manager Database Backup and Restore System Manager Data Import and Export System Manager Replication Strategies Serviceability Agent Configuration Tasks System Alarm and Log Management System Manager Services Lab Exercises Troubleshooting via Logs and Alarms
5
Day 5– Avaya Aura Tenant Management and Advanced Deployment
Tenant Management Configuration Procedures Tenant Management Hands-on Lab Multi-Tenant Environment Enablement Solution Deployment Manager Overview Geographic Redundancy Architecture Concepts High Availability and Redundancy Setup System Manager Enterprise Deployment Models Final Integration and Validation Lab

What's Included in Your Training

Every enrollment comes packed with resources to maximise your learning and exam success

Career Outcomes

78%

of Avaya Aura System Administration certified professionals report career advancement within 6 months

Salary Impact

+22%

Average salary increase reported after obtaining the Avaya Aura System Administration certification

Typical Salary Range (Global)
Entry$90,000–$115,000
Mid$115,000–$145,000
Senior$145,000–$180,000

*Source: Glassdoor / LinkedIn 2025

Job Roles

6
  • Avaya Aura System Administrator
  • Voice Systems Engineer
  • Unified Communications Specialist
  • Avaya Communication Manager Administrator
  • SIP Systems Administrator
  • Avaya System Manager Administrator

Companies Hiring

5,000+
HCL Technologies Accenture Deloitte JPMorgan Chase Bank of America Kaiser Permanente Verizon AT&T IBM Presidio

and 5,000+ organizations worldwide seeking Avaya Aura System Administration certified professionals

Real Transformations

Course Student Reviews

Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.

18,400+
Verified Reviews
4.9 / 5
Average Rating
95%
Would Recommend
1M+
Professionals Trained
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified

Frequently Asked Questions

Everything you need to know about the Avaya Aura System Administration training course

Is the Avaya Aura System Administration certification exam included in the training, and what is the cost?
The Avaya Aura System Administration certification exam is not included in Koenig's training and requires separate purchase. However, Avaya provides the 61132T online test free via the Avaya Learning Center, following the simplified credential program launched in March 2025.
What training formats are available for the Avaya Aura System Administration course, and is Guaranteed-to-Run scheduling offered?
Koenig delivers the Avaya Aura System Administration course via 1-on-1 live online, public live online, and classroom formats. All sessions are Guaranteed-to-Run, ensuring training proceeds regardless of enrollment, featuring 24 hours of flexible, expert-led instruction on weekdays or weekends.
How long is lab access provided for the Avaya Aura System Administration course, and what type of environment is used?
Learners receive 30 days of lab access through Koenig's cloud-based sandbox. This environment enables hands-on practice with Avaya Aura® System Manager, Communication Manager, and Session Manager in a secure, vendor-aligned virtual setup accessible from any global location.
What is Koenig's rescheduling and cancellation policy for the Avaya Aura System Administration course?
Koenig permits free rescheduling of the Avaya Aura System Administration course with 7 days' notice. Cancellations or changes within 10 days incur a 50% fee. To maintain the integrity of Guaranteed-to-Run batches, rescheduling is strictly limited to one occurrence.
What is the format, number of questions, passing score, and time limit for the Avaya Aura System Administration certification exam?
The Avaya Aura System Administration certification exam (61132T) comprises 60 multiple-choice questions. Candidates must achieve a 70% passing score (42 correct answers) within a 90-minute limit. The test is delivered as an online proctored exam via the Avaya Learning Center.
How long is the Avaya Aura System Administration certification valid, and what is the renewal process?
The Avaya Aura System Administration certification (ASAC-0037) currently has no expiration date or mandatory renewal. While Avaya may implement future revalidation requirements, existing credentials remain valid indefinitely unless the specific certification track is officially retired by the vendor.
What post-training support does Koenig provide after completing the Avaya Aura System Administration course?
Koenig offers 30 days of post-training support, including extended lab access, expert mentor guidance, and practice exams. These resources help learners reinforce technical skills and build the confidence required to pass the Avaya 61132T certification exam successfully.
What are the prerequisites or prior experience needed for the Avaya Aura System Administration course?
Success in the Avaya Aura System Administration course requires foundational knowledge in IP networking, telephony, and basic Linux/Windows administration. Familiarity with SIP, VoIP, and core Avaya Aura components like Communication Manager and Session Manager is strongly recommended for optimal learning.
What career benefits and salary impact can one expect after completing the Avaya Aura System Administration certification?
Avaya Aura System Administration certification qualifies professionals for roles like Unified Communications Engineer. Certified experts earn an average salary of $75,000 to $95,000 annually in the U.S., representing a 15–20% pay premium over non-certified peers in similar IT roles.
How does instructor-led training from Koenig compare to self-study for the Avaya Aura System Administration certification?
Koenig’s instructor-led training provides structured, expert-led labs and real-time troubleshooting. This approach significantly boosts pass rates compared to self-study, which lacks the hands-on sandbox access and professional mentorship essential for mastering complex Avaya platform configurations.
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