Avaya Aura Communication Manager Administration Course Overview

To ensure that participants are well-prepared and can benefit fully from the Avaya Aura Communication Manager Administration course, the following minimum prerequisites are recommended:

• Basic understanding of telephony and VoIP (Voice over Internet Protocol) concepts to grasp the foundational elements of the Avaya Aura Communication platform.
• Familiarity with network technologies, including LANs (Local Area Networks) and WANs (Wide Area Networks), as they relate to telephony services.
• Knowledge of IP addressing and fundamentals of networking protocols to understand how Avaya systems integrate into corporate networks.
• Experience with using command-line interfaces (CLI), as the course includes working with the System Access Terminal (SAT).
• Prior exposure to traditional PBX or key systems could be beneficial, though not mandatory, for understanding the transition to and the management of IP-based systems.
• Basic computer skills, including proficiency with operating systems and using web-based interfaces, for interacting with the Avaya Aura system interfaces.

These prerequisites are designed to establish a baseline of knowledge that will allow participants to engage with the course content effectively. They are not meant to be barriers to entry, but rather to ensure that all students can keep pace with the instructional material and get the most out of their training experience.

Target Audience for Avaya Aura Communication Manager Administration

The Avaya Aura Communication Manager Administration course is designed for IT professionals managing enterprise telephony networks.

• Telecommunications Managers

  
  

• Network Engineers specializing in VOIP or Unified Communications

  
  

• IT Professionals responsible for managing and maintaining Avaya solutions

  
  

• Systems Integrators working with Avaya products

  
  

• Technical Support Staff for Avaya communication systems

  
  

• Avaya Communication Managers and Administrators

  
  

• IT Consultants offering telephony and communication solutions

  
  

• Network Administrators looking to expand their skill set in Avaya systems

  
  

• Professionals preparing for Avaya certification exams

  
  

• Helpdesk personnel supporting Avaya telecommunication features

  
  

• IT Project Managers overseeing Avaya technology deployments

  
  

Learning Objectives - What you will Learn in this Avaya Aura Communication Manager Administration?

Introduction to Learning Outcomes:

Gain expertise in Avaya Aura Communication Manager Administration to effectively manage and maintain an Avaya enterprise communication system, ensuring robustness, efficiency, and security.

Learning Objectives and Outcomes:

• Understand the architecture of Avaya Communication Manager and identify its hardware components for optimal system performance.
• Master duplication and survivability strategies to ensure continuous system operations.
• Navigate and utilize Avaya interfaces for efficient system administration and licensing management.
• Employ System Access Terminal (SAT) commands and determine Avaya CM software release versions for system monitoring and troubleshooting.
• Configure and manage various types of endpoints, including digital, analog, and IP (H.323 and SIP) stations.
• Implement basic telephony features such as Feature Access Codes (FAC), Terminal Translation Initialization (TTI), and define Class of Service (COS) and Class of Restriction (COR) for user profiles.
• Utilize enhanced telephony features like call park and station lock to improve user experience and security.
• Administer group features including call pickup groups to optimize team collaboration.
• Perform routine maintenance, recognize and address system alarms and errors, execute reset levels, and reinforce system security.
• Monitor system status in real-time, generate reports, and configure System and Session Manager for SIP clients to ensure comprehensive system oversight and data-driven management.