Avaya Aura Communication Manager Administration Course Overview

The Avaya Aura Communication Manager Administration course is designed to provide comprehensive training in managing and administering the Communication Manager (CM) system. The course equips learners with the necessary skills to effectively navigate CM hardware, ensure system duplication and survivability, and utilize administration interfaces. A key aspect of the training involves understanding license settings, which is critical for maintaining compliance.

From Module 2 onwards, participants delve into the System Access Terminal (SAT), learning the command structure and how to identify CM software releases. Managing endpoints is another crucial area, with Module 3 focusing on adding various types of endpoints including digital, analog, and IP (H.323 and SIP).

Learners will also gain knowledge about basic and enhanced features, such as Feature Access Codes (FAC), Terminal Translation Initialization (TTI), Classes of Service (COS) and Restriction (COR), as well as call park and station lock functionalities. Group features like call pickup are covered, ensuring participants can manage communication effectively within teams.

Maintenance and security are addressed in Module 7, discussing alarms, errors, reset levels, and essential maintenance commands to keep the system secure. The course culminates with modules on system status, real-time monitoring, generating reports, and configuring System and Session Manager for SIP Clients, providing a holistic view of the CM system's operation and management.

By completing this course, learners will be well-equipped to administer Avaya Aura Communication Manager, ensuring robust, efficient, and secure communication within their organizations.