Learn How to Administer Avaya Aura Communication Manager with this Course

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Avaya Aura Communication Manager Administration Course Overview

The Avaya Aura Communication Manager Administration course is designed for network engineers and administrators who need to understand how to install, configure, and manage Avaya Aura Communication Manager in an IP telephony environment. This course covers the typical implementation of Avaya Aura Communication Manager including remote nodes, gateways, and special services along with the common maintenance and troubleshooting tasks. It also covers voice services, such as voicemail, conferencing, presence, messaging and presence services, and unified communications. The course uses lectures, demonstrations, and hands-on activities to reinforce the concepts presented. Upon successful completion of this course, participants will possess the skills and knowledge necessary to install, configure, maintain, and troubleshoot Avaya Aura Communication Manager.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Communication Manager System
  • Communication Manager (CM)
  • Hardware
  • Duplication and survivability
  • Interfaces for administration
  • License settings in the lab
  • System Access Terminal (SAT) command structure
  • Determine CM software release
  • Determine CM software release
  • Endpoints
  • Adding digital and analog endpoints
  • Adding IP endpoints (H.323 and SIP)
  • Feature Access Code (FAC) list
  • Terminal Translation Initialization (TTI)
  • Class of Service (COS)
  • Console permissions
  • Class of Restriction (COR)
  • Call park
  • Station Lock
  • Alarms and errors
  • Reset Levels
  • Maintenance commands
  • Security
  • Real-time monitoring
  • Reports
  • System and Session Manager Configuration for SIP Clients
Live Online Training (Duration : 40 Hours) 3200 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
05 - 09 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)
03 - 07 Jul
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

1. Basic experience with Avaya Aura or Session Management Edition or related Avaya Communication Manager (CM) software.
2. Good understanding of the Avaya Aura architecture, and a fundamental knowledge of network architecture and protocols.
3. Good understanding of core features of Avaya Aura such as CLASS, transfers, call routing, hunt groups and linegroups.
4. Understanding of Avaya networking technologies such as IP routing protocols and VoIP protocols.
5. Understanding of corporate networks, network security and remote access techniques.
6. Basic knowledge of programming and scripting languages.
7. Experience in configuring and troubleshooting Avaya Aura is desirable.

Target Audience

The target audience for Avaya Aura Communication Manager Administration training would be IT professionals who are responsible for the deployment, management, and operations of VoIP networks
This would include network architects, IT administrators, and any other professionals who want to gain an in-depth understanding of Avaya Aura’s Communication Manager
The course would also cover topics such as the installation and configuration of the system, integration of various devices and PC clients to the system, system programming, and user configuration
This type of training would benefit professionals who are responsible for troubleshooting and maintenance of the system as it would give them a better understanding of how the system functions

Learning Objectives of Avaya Aura Communication Manager Administration

Avaya Aura Communication Manager Administration Training provides participants with the knowledge to perform basic administrative functions for the Avaya Aura Communication Manager. Learners will develop an advanced-level understanding of Communication Manager architecture, physical infrastructure, and related system applications. Objectives include learning to administer the Communication Manager System, configure telephone features, and maintain system integrity. Participants will also gain an understanding of Call Server redundancy, Clustering, Survivability, Communication Manager Backup and Restore, Traffic Analysis, and Fault Tolerance. Furthermore, learners will be able to configure, analyze, and troubleshoot network-specific functions such as IP Services, Remote Access, and Security. By completing this training, participants will be able to install, configure, manage, and maintain an Avaya Aura Communication Manager.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
on Trust Pilot
Student Name Feedback
Abdulmajeed Abdulaziz Almutairi
United States
A1. thank you , that is greet


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
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You can pay through debit/credit card or bank wire transfer.
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Prices & Payments

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Travel and Visa

Yes we do after your registration for course.

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All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.
Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)