Avaya Aura Communication Manager Administration Course Overview

Avaya Aura Communication Manager Administration Course Overview

The Avaya Aura Communication Manager Administration course is designed to provide comprehensive training in managing and administering the Communication Manager (CM) system. The course equips learners with the necessary skills to effectively navigate CM hardware, ensure system duplication and survivability, and utilize administration interfaces. A key aspect of the training involves understanding license settings, which is critical for maintaining compliance.

From Module 2 onwards, participants delve into the System Access Terminal (SAT), learning the command structure and how to identify CM software releases. Managing endpoints is another crucial area, with Module 3 focusing on adding various types of endpoints including digital, analog, and IP (H.323 and SIP).

Learners will also gain knowledge about basic and enhanced features, such as Feature Access Codes (FAC), Terminal Translation Initialization (TTI), Classes of Service (COS) and Restriction (COR), as well as call park and station lock functionalities. Group features like call pickup are covered, ensuring participants can manage communication effectively within teams.

Maintenance and security are addressed in Module 7, discussing alarms, errors, reset levels, and essential maintenance commands to keep the system secure. The course culminates with modules on system status, real-time monitoring, generating reports, and configuring System and Session Manager for SIP Clients, providing a holistic view of the CM system's operation and management.

By completing this course, learners will be well-equipped to administer Avaya Aura Communication Manager, ensuring robust, efficient, and secure communication within their organizations.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

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  • Live Online Training (Duration : 40 Hours)
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  • Live Online Training (Duration : 40 Hours)
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Course Prerequisites

To ensure that participants are well-prepared and can benefit fully from the Avaya Aura Communication Manager Administration course, the following minimum prerequisites are recommended:

  • Basic understanding of telephony and VoIP (Voice over Internet Protocol) concepts to grasp the foundational elements of the Avaya Aura Communication platform.
  • Familiarity with network technologies, including LANs (Local Area Networks) and WANs (Wide Area Networks), as they relate to telephony services.
  • Knowledge of IP addressing and fundamentals of networking protocols to understand how Avaya systems integrate into corporate networks.
  • Experience with using command-line interfaces (CLI), as the course includes working with the System Access Terminal (SAT).
  • Prior exposure to traditional PBX or key systems could be beneficial, though not mandatory, for understanding the transition to and the management of IP-based systems.
  • Basic computer skills, including proficiency with operating systems and using web-based interfaces, for interacting with the Avaya Aura system interfaces.

These prerequisites are designed to establish a baseline of knowledge that will allow participants to engage with the course content effectively. They are not meant to be barriers to entry, but rather to ensure that all students can keep pace with the instructional material and get the most out of their training experience.

Target Audience for Avaya Aura Communication Manager Administration

The Avaya Aura Communication Manager Administration course is designed for IT professionals managing enterprise telephony networks.

  • Telecommunications Managers

  • Network Engineers specializing in VOIP or Unified Communications

  • IT Professionals responsible for managing and maintaining Avaya solutions

  • Systems Integrators working with Avaya products

  • Technical Support Staff for Avaya communication systems

  • Avaya Communication Managers and Administrators

  • IT Consultants offering telephony and communication solutions

  • Network Administrators looking to expand their skill set in Avaya systems

  • Professionals preparing for Avaya certification exams

  • Helpdesk personnel supporting Avaya telecommunication features

  • IT Project Managers overseeing Avaya technology deployments

Learning Objectives - What you will Learn in this Avaya Aura Communication Manager Administration?

Introduction to Learning Outcomes:

Gain expertise in Avaya Aura Communication Manager Administration to effectively manage and maintain an Avaya enterprise communication system, ensuring robustness, efficiency, and security.

Learning Objectives and Outcomes:

  • Understand the architecture of Avaya Communication Manager and identify its hardware components for optimal system performance.
  • Master duplication and survivability strategies to ensure continuous system operations.
  • Navigate and utilize Avaya interfaces for efficient system administration and licensing management.
  • Employ System Access Terminal (SAT) commands and determine Avaya CM software release versions for system monitoring and troubleshooting.
  • Configure and manage various types of endpoints, including digital, analog, and IP (H.323 and SIP) stations.
  • Implement basic telephony features such as Feature Access Codes (FAC), Terminal Translation Initialization (TTI), and define Class of Service (COS) and Class of Restriction (COR) for user profiles.
  • Utilize enhanced telephony features like call park and station lock to improve user experience and security.
  • Administer group features including call pickup groups to optimize team collaboration.
  • Perform routine maintenance, recognize and address system alarms and errors, execute reset levels, and reinforce system security.
  • Monitor system status in real-time, generate reports, and configure System and Session Manager for SIP clients to ensure comprehensive system oversight and data-driven management.