Avaya Aura Contact Center Administration

Avaya Aura Contact Center Administration Certification Training Course Overview

Enroll for this 5-Day training from Koenig Solutions where you will learn how to access Contact Center Manager Administration, and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You will also get trained on how to configure administrators through the multiple components of Access and Partition Management and how to bulk load data into the CCMA using the Configuration Tool. This training also covers the CCMA interface, acquisition of resources and different methods of system management.
 
Target Audience:
Contact center personnel whose daily activities include administration and management of Avaya Aura® Contact Center using Contact Center Manager Administration.
 
Learning Objectives:
  • Access Contact Center Manager Administration
  • Elements of Contact Center Manager
  • Administer Contact Center Manager Administration Resources in a SIP Environment
  • Configure Call Presentation Classes and Multiplicity Presentation Classes
  • Configure Threshold Classes, Skillsets and Contact Center Management.
  • Configure Bulk Load Data Configuration in a SIP Environment
  • Real-Time Reporting
  • Configure Access and Partition Management
  • Configure Real-Time Statistics and Formulas
  • Schedule and Print Historical Reports
  • Configure Agent Desktop Displays and Historical Statistics.
  • Interpret Historical Reports

Avaya Aura Contact Center Administration (40 Hours) Download Course Contents

Live Virtual Classroom Fee On Request
Group Training
08 - 12 Nov GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 10 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Prerequisites
  • Understanding of basic telecommunications
  • Ability to use Avaya technical publications
  • Ability to use call center telephone features according to customer specifications
  • Familiarity with Client/Server architecture and networking
  • Experience using Windows 98/XP/2000/2003