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The Avaya Aura Contact Center Administration course is a comprehensive training program designed for individuals responsible for managing and configuring the Avaya contact center solutions. This course covers various aspects of the Avaya Aura Contact Center Manager Administration (CCMA) and is structured into modules that focus on different components and functionalities.
Module 1 introduces participants to the CCMA Access, allowing them to understand the basic navigation and login procedures. As learners progress through Module 2, they learn about Administering CCMA Resources, which includes managing users and contact center resources effectively.
From Module 3 to Module 16, the course delves into advanced features like Threshold Classes, Call Presentation Classes, and Skillsets, as well as the management of agents and supervisors. It also covers the vital aspects of real-time and historical reporting, teaching learners how to use statistics and interpret reports for decision-making.
By the end of the course, learners will have a thorough understanding of the Avaya Aura Contact Center and will be well-equipped to manage and optimize its performance. The final Module 17 aims to integrate all the learned concepts, providing a holistic view of the system. This course is essential for enhancing the efficiency and effectiveness of contact center operations, ensuring a superior customer experience.
Purchase This Course
USD
View Fees Breakdown
Flexi Video | 16,449 |
Official E-coursebook | |
Exam Voucher (optional) | |
Hands-On-Labs2 | 4,159 |
+ GST 18% | 4,259 |
Total Fees (without exam & Labs) |
22,359 (INR) |
Total Fees (with exam & Labs) |
28,359 (INR) |
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
The Avaya Aura Contact Center Administration course is designed for individuals overseeing Avaya-based contact center operations and analytics.
Target Audience for the Avaya Aura Contact Center Administration Course:
This Avaya Aura Contact Center Administration course equips learners with comprehensive skills for managing and administering an Avaya Contact Center effectively, encompassing real-time activities to historical reporting.
Contact Center Manager Administration Access:
Administering CCMA Resources:
Threshold Classes:
Call Presentation Classes:
Skillsets:
Contact Center Management – Agents and Supervisors:
Contact Center Management – View:
Contact Center Management – Assignments:
Bulk Load Data Configuration:
Access and Partition Management:
Real-Time Statistics and Formulas:
Real-Time Reporting:
Agent Desktop Display:
Historical Statistics:
Interpreting Reports:
Historical Reporting:
Understanding All of It Together: