The Avaya Aura Contact Center Administration course is an advanced-level training program designed to help contact center experts develop their skills in using Avaya Aura’s contact center solutions. This course provides learners with a comprehensive overview of the Avaya Aura platform, and covers the basics, such as installation and configuration, as well as advanced topics, such as scripting, routing, reporting, and security. Throughout the course, participants will learn how to use the Avaya aura Contact Center solution to enable effective management and control of a contact center.
This course is aimed at contact center personnel, such as supervisors, agents, IT administrators, and engineers, who would like to gain an in-depth understanding of the Avayaaura Contact Center product. The course is most beneficial for those who are already experienced with Avaya products and are looking to stay ahead of the curve with industry-leading contact center solutions. Upon successful completion of the program, participants will have a strong understanding of Avaya aura’s feature-rich architecture and functionality, and will be able to apply the skills they’ve learned to optimize and manage their organization’s contact center environment.
This is a Rare Course and it can be take up to 3 weeks to arrange the training.