Take the Avaya Aura Contact Center Administration Course Today and Expand Your Professional Skill Set

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Avaya Aura Contact Center Administration Course Overview

The Avaya Aura Contact Center Administration course is an advanced-level training program designed to help contact center experts develop their skills in using Avaya Aura’s contact center solutions. This course provides learners with a comprehensive overview of the Avaya Aura platform, and covers the basics, such as installation and configuration, as well as advanced topics, such as scripting, routing, reporting, and security. Throughout the course, participants will learn how to use the Avaya aura Contact Center solution to enable effective management and control of a contact center.
This course is aimed at contact center personnel, such as supervisors, agents, IT administrators, and engineers, who would like to gain an in-depth understanding of the Avayaaura Contact Center product. The course is most beneficial for those who are already experienced with Avaya products and are looking to stay ahead of the curve with industry-leading contact center solutions. Upon successful completion of the program, participants will have a strong understanding of Avaya aura’s feature-rich architecture and functionality, and will be able to apply the skills they’ve learned to optimize and manage their organization’s contact center environment.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Live Online Training (Duration : 40 Hours) 2500 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites

1. A working knowledge of networking protocols, desktop operating systems, databases, and/or switching systems
2. Working knowledge of databases such as Oracle, Microsoft SQL Server, or similar
3. Knowledge of Windows Server
4. Basic understanding of IP addressing and subnetting
5. Knowledge of programming languages including Java, JavaScript, HTML, and/or XML
6. Previous telecom experience is strongly desired

Target Audience

Avaya Aura Contact Center Administration training is most suited for network administrators, system engineers, and contact center officials
Network administrators will be able to reinforce the security, protocol, and create new access points to support the contact center operations
System engineers will gain valuable insight into how the contact center system works and how to setup, maintain, and troubleshoot it
Contact Center officials will learn how to configure their systems to meet the demands of their organization and customers
Technical support staff and help desk personnel will also benefit from understanding the system in greater detail and be able to support customers needing assistance
Additionally, anyone looking to become a contact center professional should consider attending this training for a deeper understanding of the system

Learning Objectives of Avaya Aura Contact Center Administration

The Avaya Aura Contact Center Administration training course is designed to enable participants to set up, configure, and manage Avaya Aura Contact Center. This training enables the learners to understand system architecture, contact center optimizations and web enablement. The objectives of the training include:
1. Understanding the architecture and components of the Avaya Contact Center Suite.
2. Create skilled routing rules and profiles.
3. Customizing workflows to automate processes.
4. Configure system settings for optimal contact center performance.
5. Implementing voice routing, multichannel and multimedia contact techniques.
6. Comprehension of contact center reports and analytics.
7. Learning monitoring and management capabilities.
8. Building competency in web enablement and secure administration using LDAP and RADIUS.

Request More Information


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.