Avaya Aura Contact Center Administration Course: Get Certified Today!

Download Course Contents

Avaya Aura Contact Center Administration Course Overview

The Avaya Aura Contact Center Administration certification is a professional credential that validates a person’s ability to administer and manage the Avaya Aura Contact Center. Covering key aspects like configuration, scripting, agent management, and reporting, this certification ensures to equip individuals with the necessary skillset to efficiently handle a customer contact center. Industries across various domains use this certification to identify professionals who can effectively use the Avaya Aura platform for superior customer service, efficient routing, and improved contact center operations. In essence, this validation stands for an individual's proficiency with one of the world's most sophisticated customer engagement solutions.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
+ If you accept merging of other students.
Course Prerequisites
• Basic knowledge of computer networking concepts
• Familiarity with Avaya Aura system architecture
• Experience with telephony and customer relationship management
• Ability to install, configure, and troubleshoot Avaya Aura Contact Center
• Understanding of voice over internet protocol (VoIP), session initiation protocol (SIP) and contact center technology.

Avaya Aura Contact Center Administration Certification Training Overview

Avaya Aura Contact Center Administration certification training equips professionals with the skills to design, implement, and troubleshoot Avaya solutions. The course covers key topics including contact center architecture, administration, scripting, Avaya Aura's capabilities, and real-time & historical reporting. It also offers in-depth knowledge about supervisor capabilities, outbound campaign, and agent desktop displays. Overall, the training ensures proficiency in managing and maintaining the Avaya Aura Contact Center system.

Why Should You Learn Avaya Aura Contact Center Administration?

Learning the Avaya Aura Contact Center Administration course equips learners with necessary skills to effectively manage customer experiences. The course offers benefits like increasing operational efficiency, enhancing customer service, improving decision-making, reducing response time and enabling real-time reporting and analysis. It helps individuals advance their career in IT and customer service sectors.

Target Audience for Avaya Aura Contact Center Administration Certification Training

• IT Professionals seeking skills in Contact Center management
• Administrators responsible for maintaining communication systems
• System integrators and consultants focusing on communication solutions
• Organization's customer service team leads
• Professionals aiming for Avaya certifications
• Telecommunication and networking specialists.

Why Choose Koenig for Avaya Aura Contact Center Administration Certification Training?

• Koenig Solutions offers Avaya Aura Contact Center Administration training led by certified instructors ensuring high-quality education.
• Choosing Koenig can significantly boost individuals' careers skills in Avaya Aura.
• The training programs are customized to meet individual learning needs and goals.
• The Institute provides destination training, affording students immersive learning experiences.
• Koenig Solutions offers affordable pricing, providing budget-friendly training options.
• It is known as a top training institute, ensuring credibility and quality.
• Dates are flexible, accommodating busy schedules.
• The institute offers instructor-led online training, enabling remote learning.
• There is a wide range of courses to choose from, ensuring diversity.
• Koenig provides accredited training, adding weightage to the certification.

Avaya Aura Contact Center Administration Skills Measured

After completing the Avaya Aura Contact Center Administration certification training, an individual can gain skills in managing and configuring the Avaya Aura Contact Center, integrating with Avaya Aura Call Center Elite, handling inbound and outbound contacts, scripting and conducting simulations in the Avaya Aura Orchestration Designer. They can also understand real-time and historical reporting, supervise agents, and manage the system using different interfaces such as Avaya Aura Agent Desktop. This certification enhances their ability to offer seamless customer experience, improves their troubleshooting skills, and boosts their overall technical competence.

Top Companies Hiring Avaya Aura Contact Center Administration Certified Professionals

Many top companies globally, including IBM, Microsoft, Wells Fargo, Verizon, and AT&T, are actively hiring Avaya Aura Contact Center Administration certified professionals. These firms value the specialist skills in utilizing Avaya solutions to streamline customer interaction, enhance customer service, and improve business productivity.

Learning Objectives - What you will Learn in this Avaya Aura Contact Center Administration Course?

The primary learning objectives of the Avaya Aura Contact Center Administration course are to equip participants with comprehensive knowledge and understanding of system administration and maintenance for Avaya Aura Contact Center. This includes preparing users to effectively handle scripts, manage agents, and administer multimedia contacts. Participants will also learn the basics of system troubleshooting and performance management. They will gain hands-on experience regarding routing strategies and will utilize real-time and historical reporting capabilities. By completing the course, participants should be able to comfortably manage and administer the Avaya Aura Contact Center, resulting in more efficient communication methods and improved customer service.


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.