Avaya Aura Contact Center Elite & Multichannel Implementation

Avaya Aura Contact Center Elite and Multichannel Implementation Certification Training Course Overview

Enroll for 4-day Avaya Aura Contact Center Elite and Multichannel Implementation certification training course from Koenig Solutions accredited by Avaya. Avaya Aura Contact Center Elite and Multichannel Implementation course is designed to learn administer and configuring of the system and user feature of Avaya Aura Call Center Elite.

Through a blend of hands-on labs and interactive lectures, you will be able to learn to administer a call center using the Avaya Aura Communication Manager. Avaya Aura® Contact Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives.

 

Target Audience

Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform.

 

Avaya Aura Contact Center Elite & Multichannel Implementation (Duration : 32 Hours) Download Course Contents

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Course Prerequisites

Avaya Aura® Communication Manager Administration

Learning Objectives

  • After completing this course, you will be able to:
  • Install Avaya Aura® Call Center Elite Multichannel Reporting
  • Use Real-time Reporting to generate reports
  • Enable the history, presence, wallboard, or iClarity plugin
  • Describe Virtual Agent worker processes
  • Describe the Avaya Aura® Call Center Elite Multichannel Interaction Data Server
  • Understand the Simple Message, gateway operation, and web chat
  • Describe, install and configure the Avaya Aura® Call Center Elite Multichannel Desktop
  • Describe, install and configure the Avaya Aura® Contact Center Elite Multichannel
  • Multimedia services including workflow and queuing.