Avaya Aura Contact Center Elite and Multichannel Implementation Course Overview

Avaya Aura Contact Center Elite and Multichannel Implementation Course Overview

The Avaya Aura Contact Center Elite and Multichannel Implementation certification, also known as Avaya 6203 certification, focuses on the design, installation, and maintenance of Avaya's Aura Contact Center. The certified professionals possess the knowledge to implement, configure, and troubleshoot the technology, ensuring smooth operations and communications in businesses. They understand the collaboration extension, call routing, agent functions, and advanced multichannel features. Industries with customer service focus use this certification to enhance customer interactions across multiple channels like voice, email, chat and social media, ensuring a seamless customer experience. The certification is often sought by IT professionals working with Avaya's contact center solutions.

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  • Live Online Training (Duration : 32 Hours)
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  • Live Online Training (Duration : 32 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

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Course Prerequisites

There are no prerequisites for taking the Avaya Aura Contact Center Elite and Multichannel Implementation Training. However, to get the most out of the course, it is recommended that students have a basic understanding of
• Avaya product and solutions
• Experience with customer contact solutions
• Good programming and troubleshooting skills
• Working knowledge of networking and administration
• Understanding of operating systems
• Knowledge of customer service processes

Target Audience for Avaya Aura Contact Center Elite and Multichannel Implementation Certification Training

- Contact center team leads and supervisors
- IT professionals responsible for implementing Avaya solutions
- Contact center managers seeking to improve service efficiency
- System administrators for Avaya communications solutions
- Avaya channel partners and sales engineers
- Networking and telecom engineers involved in customer interaction solutions
- Professionals preparing for Avaya certification exams.

Why Choose Koenig for Avaya Aura Contact Center Elite and Multichannel Implementation Certification Training?

- Access to Certified Instructors: Learn from the experts with industry experience and certifications.
- Boost Your Career: Elevate your professional prospects in the IT sector.
- Customized Training Programs: Tailor-made courses to match your individual learning requirements.
- Destination Training: Unique opportunity to learn at top locations across the globe.
- Affordable Pricing: Quality training at cost effective prices.
- Top Training Institute: Join one of the leading training institutes known worldwide.
- Flexible Dates: Training schedules that suit your convenience and availability.
- Instructor-Led Online Training: Real-time interactive learning from the comfort of your home or office.
- Wide Range of Courses: Choose from an extensive array of IT courses.
- Accredited Training: Get recognized certifications to enhance your career profile.

Avaya Aura Contact Center Elite and Multichannel Implementation Skills Measured

After completing the Avaya Aura Contact Center Elite and Multichannel Implementation certification training, an individual gains the ability to implement, troubleshoot and maintain Avaya Aura contact center solutions. The person will also be proficient in identifying communication architecture solutions, managing routing and vectoring aspects of the Avaya Aura Contact Center, optimizing contact center performance, and managing scripts and routing applications for interactive voice response. They will also have a thorough understanding of the Elite Multichannel architecture.

Top Companies Hiring Avaya Aura Contact Center Elite and Multichannel Implementation Certified Professionals

Companies hiring Avaya Aura Contact Center Elite and Multichannel Implementation certified professionals include leading telecommunications and IT services companies. These are Verizon, AT&T, Accenture, IBM, and DXC Technology. They seek these professionals for roles ensuring effective contact center operations, enhancing customer experiences and improving communication systems.

Learning Objectives - What you will Learn in this Avaya Aura Contact Center Elite and Multichannel Implementation Course?

The learning objectives of the Avaya Aura Contact Center Elite and Multichannel implementation course include understanding the features, benefits, and functionality of the system. Participants should be able to effectively install, configure, manage, and troubleshoot the Avaya Aura Contact Center Elite. They should gain expertise on multichannel features including email, web chat, and SMS. The course aims to enhance participants' knowledge on creating routing strategies, optimized resource selection, and virtual routing applications. They should also be adept at the procedures for performing system backup, maintenance and recovery tasks and be familiar with system architecture and migration strategies.


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