Avaya Aura Contact Center Elite and Multichannel Implementation Course Overview

The Avaya Aura Contact Center Elite and Multichannel Implementation course is an extensive training program designed to equip learners with the knowledge and skills required to set up, manage, and optimize the Avaya Aura Call Center Elite and Multichannel systems. Throughout the course, participants will delve into hardware components, features, capabilities, and configuration aspects of these sophisticated contact center solutions.

By exploring modules that cover everything from the basic hardware setup, dialing features, agent skills, call flows, and vectoring commands, to advanced topics like Business Advocate, licensing, database management, multimedia services, and reporting, learners will gain a comprehensive understanding of how to effectively implement and maintain Avaya Aura's multichannel contact center environment.

This course will help learners understand the architecture and operations of the system, ensure proper installation and configuration, and leverage real-time and historical reporting capabilities to improve contact center performance. By mastering these skills, participants will be able to enhance customer experiences and streamline contact center operations using Avaya's robust communication solutions.