Avaya Aura Contact Center Elite and Multichannel Implementation Certification Course

Download Course Contents

Avaya Aura Contact Center Elite and Multichannel Implementation Course Overview

Enroll for 4-day Avaya Aura Contact Center Elite and Multichannel Implementation certification training course from Koenig Solutions accredited by Avaya. Avaya Aura Contact Center Elite and Multichannel Implementation course is designed to learn administer and configuring of the system and user feature of Avaya Aura Call Center Elite.

Through a blend of hands-on labs and interactive lectures, you will be able to learn to administer a call center using the Avaya Aura Communication Manager. Avaya Aura® Contact Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives.

Target Audience

Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

The 1-on-1 Advantage
Methodology
Flexible Dates
  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option
4-Hour Sessions
Certificate Insurance
2nd Shot Free
3,400+ Courses
Flexi
(Instructor Led On-Demand Videos)
Destination Training
Ultra Fast Track for Experienced IT Professionals
Comfort Track
When You Want To Take It Easy!

You will learn:

Module 1: Describe the hardware components needed for a basic Avaya Aura® Call Center Elite system.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
Live Online Training (Duration : 32 Hours) Fee On Request
Group Training Date On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Physical Classroom Training with 4 hours /8 hours option is available. Enquire Now!
Ultra-Fast Track

If you can't spare 32 hours. We can offer you an Ultra-Fast Track for 16 hours
Enquire Now!

Course Prerequisites

Avaya Aura® Communication Manager Administration

Learning Objectives

  • After completing this course, you will be able to:
  • Install Avaya Aura® Call Center Elite Multichannel Reporting
  • Use Real-time Reporting to generate reports
  • Enable the history, presence, wallboard, or iClarity plugin
  • Describe Virtual Agent worker processes
  • Describe the Avaya Aura® Call Center Elite Multichannel Interaction Data Server
  • Understand the Simple Message, gateway operation, and web chat
  • Describe, install and configure the Avaya Aura® Call Center Elite Multichannel Desktop
  • Describe, install and configure the Avaya Aura® Contact Center Elite Multichannel
  • Multimedia services including workflow and queuing.

Trending Technologies

 VMware vSphere
 Cisco Routing and Switching
 Cisco Data Center
 Cisco Security
 VMware Horizon
 Cisco Collaboration
 Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop)
 Cisco Wireless
 CMS
 Cisco Service Provider

Request More Information

Add Name and Email Address of participant (If different from you)

Privacy Policy

FAQ's

In both, you choose the schedule. In public, other participants can join, Private other participants want to join.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen. It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however, it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes. You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Dubai, Goa, Delhi, Bangalore.
Yes you can request your customer experience manager for the same.
Yes of course. 100% refund if training not upto your satisfaction.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.