Hone Your Skills with Avaya Aura Contact Center Elite and Multichannel Implementation Course

Download Course Contents

Avaya Aura Contact Center Elite and Multichannel Implementation Course Overview

The Avaya Aura Contact Center Elite and Multichannel Implementation certification, also known as Avaya 6203 certification, focuses on the design, installation, and maintenance of Avaya's Aura Contact Center. The certified professionals possess the knowledge to implement, configure, and troubleshoot the technology, ensuring smooth operations and communications in businesses. They understand the collaboration extension, call routing, agent functions, and advanced multichannel features. Industries with customer service focus use this certification to enhance customer interactions across multiple channels like voice, email, chat and social media, ensuring a seamless customer experience. The certification is often sought by IT professionals working with Avaya's contact center solutions.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

home-icon

The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.
home-icon

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.
home-icon

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.
home-icon

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Describe the hardware components needed for a basic Avaya Aura® Call Center Elite system.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
  • Details are not available.
Live Online Training (Duration : 32 Hours) 2350 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Avaya Aura Contact Center Elite and Multichannel Implementation
Course Prerequisites
- Basic knowledge of Avaya Aura Contact Center
- Understanding of fundamental telephony concepts
- Familiarity with SIP and VOIP protocols
- Knowledge of contact center operations
- Experience with database software
- Previous experience with Avaya products, particularly Elite Multichannel, is beneficial.

Avaya Aura Contact Center Elite and Multichannel Implementation Certification Training Overview

Avaya Aura Contact Center Elite and Multichannel Implementation certification training is designed to equip professionals with technical skills essential for implementing and managing Avaya's Aura Contact Center software. Topics include installation and configuration, system features and functions, maintenance and troubleshooting, as well as best practices for efficient operation. The multifaceted course aims to deepen understanding of multichannel capabilities, interactive voice response, and outbound and multimedia call routing strategies for an optimal customer service experience.

Why Should You Learn Avaya Aura Contact Center Elite and Multichannel Implementation?

Learning Avaya Aura Contact Center Elite and Multichannel Implementation course intensifies understanding of multidimensional contact center management. It enhances skills in routing, vectoring and troubleshooting, improving operational efficiency. Moreover, it assists in customer service enhancements using multichannel interactions, thereby boosting customer satisfaction and business growth.

Target Audience for Avaya Aura Contact Center Elite and Multichannel Implementation Certification Training

- Contact center team leads and supervisors
- IT professionals responsible for implementing Avaya solutions
- Contact center managers seeking to improve service efficiency
- System administrators for Avaya communications solutions
- Avaya channel partners and sales engineers
- Networking and telecom engineers involved in customer interaction solutions
- Professionals preparing for Avaya certification exams.

Why Choose Koenig for Avaya Aura Contact Center Elite and Multichannel Implementation Certification Training?

- Access to Certified Instructors: Learn from the experts with industry experience and certifications.
- Boost Your Career: Elevate your professional prospects in the IT sector.
- Customized Training Programs: Tailor-made courses to match your individual learning requirements.
- Destination Training: Unique opportunity to learn at top locations across the globe.
- Affordable Pricing: Quality training at cost effective prices.
- Top Training Institute: Join one of the leading training institutes known worldwide.
- Flexible Dates: Training schedules that suit your convenience and availability.
- Instructor-Led Online Training: Real-time interactive learning from the comfort of your home or office.
- Wide Range of Courses: Choose from an extensive array of IT courses.
- Accredited Training: Get recognized certifications to enhance your career profile.

Avaya Aura Contact Center Elite and Multichannel Implementation Skills Measured

After completing the Avaya Aura Contact Center Elite and Multichannel Implementation certification training, an individual gains the ability to implement, troubleshoot and maintain Avaya Aura contact center solutions. The person will also be proficient in identifying communication architecture solutions, managing routing and vectoring aspects of the Avaya Aura Contact Center, optimizing contact center performance, and managing scripts and routing applications for interactive voice response. They will also have a thorough understanding of the Elite Multichannel architecture.

Top Companies Hiring Avaya Aura Contact Center Elite and Multichannel Implementation Certified Professionals

Companies hiring Avaya Aura Contact Center Elite and Multichannel Implementation certified professionals include leading telecommunications and IT services companies. These are Verizon, AT&T, Accenture, IBM, and DXC Technology. They seek these professionals for roles ensuring effective contact center operations, enhancing customer experiences and improving communication systems.

Learning Objectives - What you will Learn in this Avaya Aura Contact Center Elite and Multichannel Implementation Course?

The learning objectives of the Avaya Aura Contact Center Elite and Multichannel implementation course include understanding the features, benefits, and functionality of the system. Participants should be able to effectively install, configure, manage, and troubleshoot the Avaya Aura Contact Center Elite. They should gain expertise on multichannel features including email, web chat, and SMS. The course aims to enhance participants' knowledge on creating routing strategies, optimized resource selection, and virtual routing applications. They should also be adept at the procedures for performing system backup, maintenance and recovery tasks and be familiar with system architecture and migration strategies.

FAQ's

You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.