Avaya Aura Contact Center Elite and Multichannel Implementation
The Avaya Aura Contact Center Elite and Multichannel Implementation course equips communication engineers and contact center professionals with skills to design and deploy multichannel customer engagement solutions, addressing the industry demand for unified communications—where 73% of enterprises prioritize omnichannel capabilities. It covers routing, reporting, and integration of voice, email, chat, and social media channels on the Avaya platform, solving deployment complexity and service consistency challenges.
This course prepares learners for the Avaya Certified Implementation Specialist (ACIS-7391) certification. Koenig Solutions provides official vendor-authorized courseware and 30-day lab access, ensuring hands-on mastery. Graduates gain validated expertise to optimize Avaya deployments, increasing career mobility into roles with 20% higher certification-based salary premiums.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Avaya Aura Contact Center Elite and Multichannel Implementation course by Avaya is designed for IT professionals aiming to deploy and manage advanced contact center solutions using Avaya's enterprise-grade platform. This training prepares candidates for the Avaya Aura® Call Center Elite and Multichannel Implementation Exam (7391X), a key requirement for earning the ACIS-7391 certification. Target roles include Implementation Engineers, Unified Communications Engineers, and Contact Center Solutions Architects responsible for designing, configuring, and maintaining multichannel contact center environments. With Avaya consistently ranked among the top three vendors in global contact center deployments, demand for certified professionals remains strong, particularly in industries like financial services, healthcare, and government where reliable customer communication infrastructure is critical.
This course covers core Avaya technologies including Avaya Aura® Communication Manager, Avaya Aura® Call Center Elite Multichannel, Application Enablement Services (AES) TSAPI client, Configuration Server, Media Director, and Interaction Data Service. Participants engage in hands-on lab exercises using real-world Avaya infrastructure to build and configure a fully functional contact center environment. Students implement call vectoring, expert agent selection (EAS), multichannel routing for email, chat, and voice, and integrate desktop applications using Avaya Workspaces. A key lab scenario involves configuring a priority-based multimedia queue that treats all customer interactions—voice, text, or email—as phantom calls, then routing them to the most appropriate agent based on skills, availability, and service level goals. The lab environment simulates an enterprise deployment on Microsoft Windows Server with integration to Microsoft Exchange and SQL Server for message handling and data storage.
Completing the Avaya Aura Contact Center Elite and Multichannel Implementation course prepares learners for the globally recognized ACIS-7391 certification, which validates expertise in deploying scalable, secure contact center solutions. Certified professionals in the United States typically earn between $85,000 and $115,000 annually, with higher compensation for those leading large-scale implementations. Koenig Solutions enhances this training with Guaranteed-to-Run batches and official Avaya courseware, ensuring access to structured, instructor-led learning even for low-enrollment courses. With the continued migration of enterprises to IP-based and multichannel contact centers, graduates of this program are well-positioned to lead digital transformation initiatives and advance into senior engineering or consulting roles within the Avaya ecosystem.
What You'll Learn
Skills You'll Gain
Prerequisites
- Solid understanding of Avaya Aura® Communication Manager administration, essential for implementing Avaya Aura Contact Center Elite and Multichannel.
- Familiarity with Avaya Aura® Contact Center Elite architecture and components is crucial for successful deployment of Avaya Aura Contact Center Elite and Multichannel.
- Hands-on experience with IP telephony concepts such as SIP, RTP, and H.323 protocols helps ensure seamless integration with Avaya Aura Contact Center Elite and Multichannel.
- Knowledge of multichannel contact center operations—including voice, email, chat, and social media—is vital for effective implementation of Avaya Aura Contact Center Elite and Multichannel.
- Basic skills in Linux command-line interface are necessary for system navigation and log access during Avaya Aura Contact Center Elite and Multichannel deployment.
- Completion of Avaya Aura® Call Center Elite Fundamentals (2416W) or equivalent expertise provides a strong foundation for mastering Avaya Aura Contact Center Elite and Multichannel.
Certification Exam
Everything you need to know about the Avaya Aura Contact Center Elite and Multichannel Implementation certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Mastering Avaya Aura Contact Center Elite Fundamentals
2
Day 2– Advanced Dial Plan and Routing Implementation
3
Day 3– Strategic Call Vectoring and Expert Routing
4
Day 4– Analytics, Reporting, and Multichannel Integration
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Official Courseware
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Avaya Aura Contact Center Elite and Multichannel Implementation certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Avaya Aura Contact Center Elite and Multichannel Implementation certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Contact Center Engineer
- Avaya Aura Administrator
- Multichannel Contact Center Specialist
- Voice Systems Implementation Engineer
- Customer Experience Consultant
- Telephony and Contact Center Analyst
Companies Hiring
and 5,000+ organizations worldwide seeking Avaya Aura Contact Center Elite and Multichannel Implementation certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Avaya Aura Contact Center Elite and Multichannel Implementation training course
Is the Avaya Aura Contact Center Elite and Multichannel Implementation certification exam included in the course fee, and what is the exam cost if separate?
What training formats are available for the Avaya Aura Contact Center Elite and Multichannel Implementation course, and is Guaranteed-to-Run scheduling offered?
How long is lab access provided for the Avaya Aura Contact Center Elite and Multichannel Implementation course, and what type of environment is used?
What is Koenig Solutions' rescheduling and cancellation policy for the Avaya Aura Contact Center Elite and Multichannel Implementation course?
What is the format, number of questions, passing score, and time limit for the Avaya Aura Contact Center Elite and Multichannel Implementation exam?
How long is the Avaya Aura Contact Center Elite and Multichannel Implementation certification valid, and what is the renewal process?
What post-training support does Koenig Solutions provide after completing the Avaya Aura Contact Center Elite and Multichannel Implementation course?
What are the prerequisites or prior experience needed for the Avaya Aura Contact Center Elite and Multichannel Implementation course?
What are the typical job roles and salary ranges for professionals certified in Avaya Aura Contact Center Elite and Multichannel Implementation?
How does instructor-led training for Avaya Aura Contact Center Elite and Multichannel Implementation compare to self-study in terms of certification success?
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