Avaya IP Office Administration Course Overview

To successfully undertake the Avaya IP Office Administration course, students should meet the following minimum prerequisites:

• Basic understanding of telecommunication concepts and terminology.
• Familiarity with traditional telephony and Voice over IP (VoIP) fundamentals.
• Experience with computer network principles and operations, including knowledge of IP addressing and network topologies.
• Proficiency in using a Windows-based computer, including navigating the operating system and using common applications such as web browsers and email clients.
• Ability to comprehend and apply technical instructions related to IP Office system configurations.
• Prior experience with any type of PBX or key system is beneficial but not mandatory.

These prerequisites are designed to ensure that learners have a suitable foundation to grasp the course material and succeed in mastering the Avaya IP Office Administration.

Target Audience for Avaya IP Office Administration

The Avaya IP Office Administration course is designed for IT professionals responsible for telecommunication system management and configuration.

• IT Managers and Administrators
• Telecommunications Managers
• Network Engineers specializing in voice communications
• System Integrators working with Avaya solutions
• Technical Support Staff for Avaya products
• VoIP Consultants
• Telecom Project Managers
• Unified Communications Specialists
• Technical Sales Personnel for Avaya systems
• Avaya End-User Administrative Personnel

Learning Objectives - What you will Learn in this Avaya IP Office Administration?

Introduction to Learning Outcomes:

Gain proficiency in Avaya IP Office Administration with a comprehensive course that covers system features, licensing, hardware components, configuration, user management, and more, preparing you for effective system administration.

Learning Objectives and Outcomes:

• Understand the features and functions of the IP Office 500 v2 and IP Office Server Editions, and how they meet various business communication needs.
• Identify the specific licensing requirements necessary for different configurations of IP Office.
• Describe the hardware components associated with the IP Office 500 v2 and Server Edition, including their roles and interconnectivity.
• Navigate and manage system configurations using both the Web Management and Manager tools.
• Create and modify user profiles, and understand the impact of user settings on system functionality.
• Manage and configure voicemail features for users, including Voicemail Pro and Embedded Voicemail.
• Program user-specific buttons for telephones to enhance user experience and efficiency.
• Understand the concepts of Hot Desking and Agent Working to optimize workspace and resource allocation.
• Utilize User Rights and Templates to streamline the process of assigning features and permissions.
• Implement and manage Hunt Groups, and utilize overflow settings to ensure proper call distribution.
• Apply Time Profiles to control system behavior for day and night service, including automatic and manual switching.
• Develop expertise in creating and using Short Codes for simplified dialing and system navigation.
• Set up and manage the System Directory for a unified contact database.
• Configure line settings and route DDI/DID numbers to appropriate destinations to ensure accurate call delivery.
• Perform system backups to safeguard configuration settings and understand the process of restoring system data.
• Create VOIP extensions and users, understanding the requirements for IP telephony within the Avaya IP Office environment.
• Compare the capabilities and use cases for Voicemail Pro and Embedded Voicemail to determine the best solution for your organization.
• Gain an overview of the One-X portal and its integration with the Avaya IP Office system for enhanced user accessibility and control.