Boost Your Efficiency With Avaya Interaction Center Administration and Configuration Course

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Avaya Interaction Center Administration and Configuration Course Overview


Avaya Interaction Center Administration and Configuration is a course designed for IT professionals and contact center administrators in the Avaya environment. It covers the basics of Avaya Interaction Center (AIC) administration, including installation and setup, configuration of core features, and system maintenance and troubleshooting. Topics covered include call routing, call reporting, call recording and archiving, call center management, and user management. The course also provides an overview of AIC's advanced features such as automated call distribution (ACD), skill-based routing, routable events, supervisor functions, and integration with external systems, as well as best practices for deploying and maintaining AIC environments. By the end of the course, participants will be able to design, configure, and maintain an Avaya Interaction Center system, as well as troubleshoot and maintain it.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

Avaya Interaction Center Administration and Configuration
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The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.
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Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.
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4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.
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Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Describe the overview of Avaya Interaction Center Servers interactions and dependencies.
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  • Compare tunnels and direct connections for client access to desktops
  • Compare the benefits of using either the VMware Horizon security server or VMware Unified Access Gateway™
  • Identify where the tunnel endpoints are in a security server or a Unified Access Gateway implementation
  • Identify the tunnel endpoints when the security gateway is not used
  • Explain a direct connection
  • List the advantages of direct connections
  • Explain the difference between an RDS desktop pool and an automated pool
  • Describe how a user can access a single application by using the RDS application pool
  • Describe the relationship between an RDS host, a farm, and an application pool
  • Create an RDS desktop pool and an application pool
  • Explain how the View Composer linked-clone technology can automate the build-out of RDS server farms
  • Describe the load-balancing options for RDS hosts
  • Describe key View Connection Server features that are available as command-line options with the vdmadmin command
  • Explain the purpose of kiosk mode for client systems and how it is configured
  • Identify the log locations for each VMware Horizon component
  • Explain why you might want to limit the domains that View Connection Server makes available to end users
  • Describe the purpose of a replica server
  • Compare a replica server to a standard connection server
  • Explain how multiple VMware Horizon servers maintain synchronization
  • List several best practices for multiserver deployment in a pod
  • Describe how a load-balancing capability might improve VMware Horizon performance
  • App Volumes
  • User Environment Manager
  • VMware ThinApp®
Live Online Training (Duration : 24 Hours) 1500 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Avaya Interaction Center Administration and Configuration
Course Prerequisites

This course is intended for administrators who need to implement interaction routing with Avaya Contact Center solutions. Successful completion of the Avaya Professional Design Specialist (APDS) - Avaya Modular Messaging and Avaya Interaction Center (AIC) course is required prior to taking this course.

Target Audience


The primary target audience for Avaya Interaction Center Administration and Configuration training are System Administrators and Certifying System Integrators
These are typically IT professionals with experience in system administration, network management and/or telephony systems
They need to understand system setup, process and architecture, with a strong familiarity in IP and SIP communication networks
The training is beneficial to IT managers and others who are responsible for configuring and managing large-scale Avaya IC systems
It also provides an understanding of how to configure, fine tune and integrate the many features and capabilities of Avaya IC with other corporate systems
Furthermore, anyone involved at any level in development and integration of applications with Avaya IC will benefit from this training

Learning Objectives of Avaya Interaction Center Administration and Configuration


The Avaya Interaction Center Administration and Configuration Training course will provide participants with the necessary skills and knowledge to administer and configure Avaya Interaction Center. Learners will gain the capability to set up the environment, configure application objects, work with the application databases, customize the ACD agent interface, and ensure ACD performance. Additionally, participants will gain hands-on experience in managing user accounts and administering multi-media channels. The course will also cover topics such as contact centers, Avaya management tools and voice recording. Upon completion, learners will be able to configure Avaya Interaction Centers to operate efficiently and meet customer demands.

FAQ's

1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

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“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.