H1: Master Avaya Interaction Center Administration & Configuration with Our Comprehensive Course

Download Course Contents

Avaya Interaction Center Administration and Configuration Course Overview

The Avaya Interaction Center Administration and Configuration certification is a professional credential that demonstrates an individual's proficiency in managing and configuring the Avaya Interaction Center platform. This tool is used by numerous industries to streamline customer interactions and deliver exceptional customer service. The certification entails a deep understanding of the basic concepts like setting up routing rules, creating agent accounts, designing user interfaces, and monitoring performance analytics. It is integral for IT professionals working with Avaya systems and is used by businesses seeking to maximize the efficiency and effectiveness of their customer interaction operations. The certification validates ability to optimize the Avaya system, leading to improved business outcomes.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

  • Compare tunnels and direct connections for client access to desktops
  • Compare the benefits of using either the VMware Horizon security server or VMware Unified Access Gateway™
  • Identify where the tunnel endpoints are in a security server or a Unified Access Gateway implementation
  • Identify the tunnel endpoints when the security gateway is not used
  • Explain a direct connection
  • List the advantages of direct connections
  • Explain the difference between an RDS desktop pool and an automated pool
  • Describe how a user can access a single application by using the RDS application pool
  • Describe the relationship between an RDS host, a farm, and an application pool
  • Create an RDS desktop pool and an application pool
  • Explain how the View Composer linked-clone technology can automate the build-out of RDS server farms
  • Describe the load-balancing options for RDS hosts
  • Describe key View Connection Server features that are available as command-line options with the vdmadmin command
  • Explain the purpose of kiosk mode for client systems and how it is configured
  • Identify the log locations for each VMware Horizon component
  • Explain why you might want to limit the domains that View Connection Server makes available to end users
  • Describe the purpose of a replica server
  • Compare a replica server to a standard connection server
  • Explain how multiple VMware Horizon servers maintain synchronization
  • List several best practices for multiserver deployment in a pod
  • Describe how a load-balancing capability might improve VMware Horizon performance
Live Online Training (Duration : 24 Hours) 1700 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites
• Good understanding of Avaya Interaction Center functionalities
• Prior experience in customer service operations
• Knowledge of contact center applications
• Proficiency in network configurations and telephony
• Basic understanding of Windows OS and SQL databases.

Avaya Interaction Center Administration and Configuration Certification Training Overview

Avaya Interaction Center Administration and Configuration certification training provides comprehensive knowledge on how to administer, maintain, and troubleshoot Avaya Interaction Center systems. The course covers a variety of topics, including system architecture, configuration management, routing strategies, data integration, multimedia interactions, and supervisor capabilities. Learners will also gain practical experience in managing real-time and historical reporting. This training prepares professionals to efficiently manage Avaya Interaction Center platforms, enhancing their enterprise communication management skills.

Why Should You Learn Avaya Interaction Center Administration and Configuration?

Learning Avaya Interaction Center Administration and Configuration course can enhance your skills in managing customer interactions effectively. It improves technical proficiency in handling Avaya systems, potentially increasing job opportunities by 67%. 76% of businesses use Avaya solutions, guaranteeing job relevance. It also offers a chance to boost earnings as Avaya professionals earn 14% more than their peers.

Target Audience for Avaya Interaction Center Administration and Configuration Certification Training

• IT professionals working on Avaya systems
• Customer service managers
• Telecommunications administrators
• System integrators responsible for Avaya implementation
• Network engineers focused on telephony services
• IT consultants offering Avaya-based solutions
• Professionals intending to maximize Avaya tool efficiency
• Technical support staff dealing with Avaya software.

Why Choose Koenig for Avaya Interaction Center Administration and Configuration Certification Training?

- Certified instructors at Koenig Solutions provide expert guidance.
- Career boosting opportunities with Avaya Interaction Center Administration and Configuration training.
- Customized training programs to suit individual learning needs.
- Unique destination training for an immersive learning experience.
- Affordable pricing options for all budgets.
- Koenig Solutions is a recognized training institute with high standards.
- Flexible course dates to fit individual schedules.
- Instructor-led online training for convenient and effective learning.
- Wide range of courses available to diversify your skill set.
- Accredited training ensures quality and industry relevance.

Avaya Interaction Center Administration and Configuration Skills Measured

After completing Avaya Interaction Center Administration and Configuration certification training, an individual gains expertise in managing and administering Avaya systems. The skills include knowledge of routing and queuing mechanisms, proficiency in web services and multimedia interactions, configuration and management of multichannel interactions, and administration and monitoring of Avaya interaction centers. They will also learn about managing real-time and historical reporting and troubleshooting common issues. This certification enhances their technical skills and proficiency in using Avaya software, positioning them as competent IT professionals in telecommunication and contact center domains.

Top Companies Hiring Avaya Interaction Center Administration and Configuration Certified Professionals

Top companies hiring Avaya Interaction Center Administration and Configuration certified professionals include major tech firms and telecommunication giants such as IBM, Ericsson, Accenture, Deloitte, and Avaya itself. These companies seek individuals adept at enhancing customer experience and proficient in interaction management, due to their versatile industry applications.

Learning Objectives - What you will Learn in this Avaya Interaction Center Administration and Configuration Course?

The learning objectives of the Avaya Interaction Center Administration and Configuration course are to equip participants with the essential skills to administer, configure, and maintain Avaya Interaction Center. Participants will learn to set up and manage contact center resources, monitor performance, and troubleshoot common issues. They will get hands-on experience in functional areas like routing and queuing, screen pop configuration, Priority Queuing, and Multimedia E-mail and Chat. Also, they will understand how to implement and utilize Avaya Interaction Center's feature sets effectively. The course also aims to build knowledge on relevant product enhancements and new features.


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.