Avaya Interaction Center Administration and Configuration Training


Avaya Interaction Center Administration and Configuration Certification Training Course Overview

Enroll for 3-day Avaya Interaction Center Administration and Configuration certification training course from Koenig Solutions accredited by Avaya. Avaya Aura Core Components course is designed to configure domain, server and other components in Interaction Center Administration/ Manager.

Through a blend of hands-on labs and interactive lectures, you will be able to learn to integrate the Configure tenant, workgroup, device, agent components in IC Manager, Design, create, compile, run, and debug routing, blending, and prompting flows and much more.

 

Target Audience:

Anyone responsible for the implementation and integration of the core components in the Avaya Enterprise Team Engagement Solutions.

 


Avaya Interaction Center Administration and Configuration Training Course schedule & Prices

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 3 Days (6 Days for 4 Hours/Day)
Fee : 1,200 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)




February
8 Hours/Day
01-03
07-09
01-08
07-13
March
8 Hours/Day
01-03
07-09
08-10
01-08
07-13
08-15
April
8 Hours/Day
05-07
11-13
12-14
05-12
11-17
12-19
Client's Location
As per mutual convenience

Classroom training is available in select Cities

Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites

This course is designed for anyone who is responsible for integrating the Avaya Aura Interaction center Application and configuration.

After completing this course, you will be able to:

  • Create, modify, and test Agent Scripts. Perform basic troubleshooting activities.
  • Incorporate simple content analysis into routing flows.
  • Explain the routing of telephony, chat, and e-mail tasks
  • Utilize the Avaya Web ACD Administration Tool.
  • Modify IC Scripts in IC Workflow blocks.
  • Design, create, compile, run, and debug routing, blending, and prompting flows.