Avaya Interaction Center Administration and Configuration Training


Avaya Interaction Center Administration and Configuration Certification Training Course Overview

Enroll for 3-day Avaya Interaction Center Administration and Configuration certification training course from Koenig Solutions accredited by Avaya. Avaya Aura Core Components course is designed to configure domain, server and other components in Interaction Center Administration/ Manager.

Through a blend of hands-on labs and interactive lectures, you will be able to learn to integrate the Configure tenant, workgroup, device, agent components in IC Manager, Design, create, compile, run, and debug routing, blending, and prompting flows and much more.

 

Target Audience:

Anyone responsible for the implementation and integration of the core components in the Avaya Enterprise Team Engagement Solutions.

 


Avaya Interaction Center Administration and Configuration Training (Duration : 24 Hours) Download Course Contents

Live Virtual Classroom (Instructor-Led)

Fee : On Request
9 AM - 5 PM (Flexible Time Slots for 4 hours option)




April
8 Hours/Day
19-21
19-26
May
8 Hours/Day
03-05
09-11
10-12
17-19
03-10
09-15
10-17
17-24
June
8 Hours/Day
07-09
13-15
14-16
21-23
07-14
13-19
14-21
21-28
July
8 Hours/Day
05-07
11-13
12-14
05-12
11-17
12-19
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

Special Solutions for Corporate Clients! Click here

Hire Our Trainers! Click here

Request More Information

Course Prerequisites

This course is designed for anyone who is responsible for integrating the Avaya Aura Interaction center Application and configuration.

After completing this course, you will be able to:

  • Create, modify, and test Agent Scripts. Perform basic troubleshooting activities.
  • Incorporate simple content analysis into routing flows.
  • Explain the routing of telephony, chat, and e-mail tasks
  • Utilize the Avaya Web ACD Administration Tool.
  • Modify IC Scripts in IC Workflow blocks.
  • Design, create, compile, run, and debug routing, blending, and prompting flows.