Avaya Interaction Center Administration and Configuration Training

Avaya Interaction Center Administration and Configuration Certification Training Course Overview

Enroll for 3-day Avaya Interaction Center Administration and Configuration certification training course from Koenig Solutions accredited by Avaya. Avaya Aura Core Components course is designed to configure domain, server and other components in Interaction Center Administration/ Manager.

Through a blend of hands-on labs and interactive lectures, you will be able to learn to integrate the Configure tenant, workgroup, device, agent components in IC Manager, Design, create, compile, run, and debug routing, blending, and prompting flows and much more.

 

Target Audience:

Anyone responsible for the implementation and integration of the core components in the Avaya Enterprise Team Engagement Solutions.

 

Avaya Interaction Center Administration and Configuration Training (Duration : 24 Hours) Download Course Contents

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Course Modules

Module 8: Modify IC Scripts in IC Workflow blocks.
  • Compare tunnels and direct connections for client access to desktops
  • Compare the benefits of using either the VMware Horizon security server or VMware Unified Access Gateway™
  • Identify where the tunnel endpoints are in a security server or a Unified Access Gateway implementation
  • Identify the tunnel endpoints when the security gateway is not used
  • Explain a direct connection
  • List the advantages of direct connections
Module 9: Utilize the Avaya Web ACD Administration Tool.
  • Explain the difference between an RDS desktop pool and an automated pool
  • Describe how a user can access a single application by using the RDS application pool
  • Describe the relationship between an RDS host, a farm, and an application pool
  • Create an RDS desktop pool and an application pool
  • Explain how the View Composer linked-clone technology can automate the build-out of RDS server farms
  • Describe the load-balancing options for RDS hosts
Module 10: Explain the routing of telephony, chat, and e-mail tasks.
  • Describe key View Connection Server features that are available as command-line options with the vdmadmin command
  • Explain the purpose of kiosk mode for client systems and how it is configured
  • Identify the log locations for each VMware Horizon component
  • Explain why you might want to limit the domains that View Connection Server makes available to end users
Module 11: Incorporate simple content analysis into routing flows
  • Describe the purpose of a replica server
  • Compare a replica server to a standard connection server
  • Explain how multiple VMware Horizon servers maintain synchronization
  • List several best practices for multiserver deployment in a pod
  • Describe how a load-balancing capability might improve VMware Horizon performance
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Course Prerequisites

This course is designed for anyone who is responsible for integrating the Avaya Aura Interaction center Application and configuration.

After completing this course, you will be able to:

  • Create, modify, and test Agent Scripts. Perform basic troubleshooting activities.
  • Incorporate simple content analysis into routing flows.
  • Explain the routing of telephony, chat, and e-mail tasks
  • Utilize the Avaya Web ACD Administration Tool.
  • Modify IC Scripts in IC Workflow blocks.
  • Design, create, compile, run, and debug routing, blending, and prompting flows.