Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS)
The Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS) equips network support engineers and communications technicians with advanced skills to troubleshoot, maintain, and resolve technical issues in Avaya Aura environments. Designed for professionals with at least 4 years of experience, it addresses the critical industry need for certified support specialists, as 78% of enterprise communication outages require Level 2/3 support intervention.
This course prepares learners for the Avaya ACSS – 7220 certification exam (7220X), using official Avaya-authorized courseware and 30-day lab access at Koenig Solutions. Graduates gain the expertise to independently support complex Avaya Aura deployments, enhancing career advancement in enterprise communications support roles.
Training Formats & Pricing
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Course Overview
The Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS) by Avaya is designed for IT professionals aiming to achieve the ACSS – 7220 Avaya Aura® Core Components credential, validating expertise in supporting and troubleshooting Avaya’s enterprise communication infrastructure. This course targets roles such as Unified Communications Engineer, Communications Systems Analyst, and Avaya Support Specialist, equipping them with advanced troubleshooting methodologies. With Avaya solutions deployed in over 90% of Fortune 100 companies, demand for certified professionals remains strong across enterprise environments, particularly in sectors requiring high-availability voice networks like finance, healthcare, and government.
Participants in the Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS) gain hands-on experience with core technologies including Avaya Aura® Communication Manager, Session Manager, System Manager, Media Server, Device Services, and the Avaya Session Border Controller for Enterprise. Through a virtual instructor-led format with remote lab access, learners configure system status verification tools, analyze logs and alarms, trace SIP and H.323 call flows, and troubleshoot media processing resources. A key lab scenario involves diagnosing a failed remote worker connection using traceSM, PPM, and SIP trace tools to validate registration, subscription, and call routing—mirroring real-world enterprise support challenges. The curriculum follows the Avaya GSS troubleshooting methodology, emphasizing structured problem analysis and data collection for escalation.
This course prepares candidates for the 7220X Avaya Aura® Core Components Support Exam, a critical step toward earning the ACSS – 7220 certification, which is globally recognized in enterprise communications support. Certified professionals in the United States typically earn between $72,000 and $98,000 annually, with senior roles reaching higher based on experience and additional certifications. Koenig Solutions enhances preparation with official Avaya courseware, Guaranteed-to-Run batches, and access to expert instructors through 1-on-1 training sessions. Completing the Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS) empowers IT specialists to advance into higher-tier support or consulting roles, ensuring long-term career growth in the evolving unified communications landscape.
What You'll Learn
Skills You'll Gain
Prerequisites
- ACIS - 7120 Avaya Aura® Core Components Support & Troubleshooting Certified Course V10 (ACSS) or equivalent integration experience
- Hands-on experience with Avaya Aura® System Manager administration for effective support and troubleshooting
- Working knowledge of Avaya Aura® Communication Manager configuration and operations to resolve issues efficiently
- Understanding of SIP, H.323, and RTP protocols in voice communication to ensure seamless connectivity
- Experience troubleshooting IP networking fundamentals including TCP/IP, DNS, and DHCP for reliable network performance
- Familiarity with virtualization concepts and KVM-based hypervisor environments to optimize deployment and maintenance
Certification Exam
Everything you need to know about the Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS) certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS) certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS) certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Avaya Support Engineer
- Voice Engineer
- VoIP Administrator
- UC Support Specialist
- Avaya Aura Administrator
- Contact Center Engineer
Companies Hiring
and 5,000+ organizations worldwide seeking Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS) certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS) training course
Is the Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS) exam included in the fee, and what is the cost?
What training formats are available for the Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS), and is it Guaranteed-to-Run?
How long is lab access provided, and what environment is used for the Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS)?
What is Koenig's rescheduling and cancellation policy for the Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS)?
What is the format, question count, passing score, and time limit for the Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS) exam?
How long is the Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS) certification valid, and what is the renewal process?
What post-training support does Koenig provide after completing the Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS)?
What are the prerequisites or prior experience needed for the Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS)?
What is the typical salary impact or career advancement opportunity after earning the Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS)?
How does instructor-led training from Koenig compare to self-study for the Avaya Aura Core Components Support & Troubleshooting Certified Course V10 (ACSS)?
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