Troubleshooting Expert CCTE (R81.20) Course Overview

Troubleshooting Expert CCTE (R81.20) Course Overview

The Checkpoint Certified Troubleshooting Expert (CCTE) R81.20 course is a comprehensive training program designed to equip learners with advanced skills in resolving issues within Checkpoint's security environment. Through a series of in-depth modules, participants will delve into Troubleshooting techniques for management servers, gateways, and various security features such as firewall kernel, access control, Identity Awareness, and VPNs.

Starting with an introduction to advanced troubleshooting, the course rapidly progresses to more complex topics. It covers advanced management server troubleshooting, ensuring students can handle server-related issues effectively. In Advanced troubleshooting with logs and events, learners will interpret complex logs to diagnose problems. The course also focuses on Advanced gateway troubleshooting, enhancing the capability to maintain secure gate traffic.

Furthermore, it includes Advanced firewall kernel debugging for in-depth firewall analysis, and Advanced access control troubleshooting to manage access policies efficiently. Advanced Identity Awareness troubleshooting provides insights into user identity management issues, while Advanced site-to-site VPN troubleshooting and Advanced client-to-site VPN troubleshooting equip learners with the skills to maintain robust VPN connectivity.

Overall, this course is crucial for IT professionals seeking to excel in managing Checkpoint's security solutions, ensuring network integrity, and business continuity.

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Course Prerequisites

To ensure that participants can fully benefit from the Checkpoint Certified Troubleshooting Expert (CCTE) R81.20 course and to enhance their learning experience, the following prerequisites are recommended:


  • Solid understanding of networking principles and protocols.
  • Familiarity with firewall concepts and security policies.
  • Basic knowledge of UNIX and/or Windows operating systems.
  • Experience with Check Point products, specifically with the deployment and management of Check Point Security Gateway and Management Software Blades.
  • Completion of the Check Point Certified Security Administrator (CCSA) R81 course, or equivalent knowledge.
  • It is beneficial to have some experience in network troubleshooting and security management.

These prerequisites are designed to establish a foundation upon which the CCTE R81.20 course will build. Possessing these skills and knowledge will enable participants to engage with the course material effectively and to apply the advanced troubleshooting techniques taught in the course.


Target Audience for Checkpoint Certified Troubleshooting Expert (CCTE) R81.20

The Checkpoint Certified Troubleshooting Expert (CCTE) R81.20 course hones advanced skills in managing and troubleshooting Checkpoint security systems for IT professionals.


  • Network Engineers
  • Security Administrators
  • Systems Engineers
  • Firewall Administrators
  • Security Analysts
  • IT Professionals with experience in Checkpoint technologies
  • Network Operations Specialists
  • Technical Support Engineers specializing in network security
  • Security Consultants who recommend and implement security solutions
  • Checkpoint Certified Security Experts (CCSE) looking to advance their troubleshooting skills


Learning Objectives - What you will Learn in this Checkpoint Certified Troubleshooting Expert (CCTE) R81.20?

Introduction to the CCTE R81.20 Course Learning Outcomes

The CCTE R81.20 course empowers students with advanced troubleshooting skills for Check Point security environments, focusing on resolving complex issues efficiently.

Learning Objectives and Outcomes

  • Understand the methodologies for systematic troubleshooting within Check Point's architecture and software.
  • Gain proficiency in advanced management server diagnostics to identify and resolve server-related issues.
  • Learn to interpret logs and events effectively for insightful troubleshooting.
  • Develop advanced skills for troubleshooting Check Point Security Gateway operations.
  • Acquire techniques for kernel debugging to troubleshoot and fine-tune firewall processes.
  • Enhance problem-solving abilities for Access Control policies and their implications on traffic flow.
  • Troubleshoot Identity Awareness issues to ensure proper identification and access management.
  • Master the skills necessary for diagnosing and resolving complex site-to-site VPN problems.
  • Acquire the expertise to troubleshoot remote access VPN issues for client-to-site connectivity.
  • Apply best practices and utilize advanced tools for efficient resolution of Check Point environment challenges.

Technical Topic Explanation

Troubleshooting techniques for management servers

Troubleshooting techniques for management servers involve identifying and resolving issues that affect the server's performance and availability. Key methods include checking server logs to spot error patterns, monitoring server performance to identify bottlenecks, ensuring network connectivity and security settings are correctly configured, and regularly updating software to fix bugs and vulnerabilities. Effective communication and critical thinking skills are essential when collaborating with teams to diagnose problems quickly and efficiently. These skills ensure minimal downtime and optimal server operation, crucial for maintaining business continuity and service quality.

Advanced troubleshooting with logs and events

Advanced troubleshooting with logs and events involves analyzing detailed records generated by computer systems and applications to investigate and resolve complex issues. Logs are digital files that capture sequential information about events or operations, such as errors or system functions. By studying these logs and the sequence of events, troubleshooting experts can trace the source of a problem, understand its impact, and devise effective solutions, helping maintain system stability and performance. This method is crucial in identifying not just what went wrong, but also in preventing future occurrences of similar issues.

Advanced gateway troubleshooting

Advanced gateway troubleshooting involves diagnosing and resolving complex issues that occur in network gateways, which are devices that connect different networks and direct data traffic. This process typically includes analyzing detailed gateway configurations, checking hardware integrity, monitoring network traffic for anomalies, and deploying advanced routing protocols. The aim is to ensure consistent and reliable data flow between networks, which is crucial for network performance and security. Effective troubleshooting requires a high level of technical expertise, often certified by qualifications such as Check Point Certified Troubleshooting Expert (CCTE).

Advanced firewall kernel debugging

Advanced firewall kernel debugging involves delving into the core components of the firewall software to identify and fix complex issues. This process requires analyzing the firewall's kernel, or the central part of its operating system, to understand how data is processed and managed. Debugging at this level helps in pinpointing specific problems that affect the firewall’s performance and security, ensuring that network defenses remain robust and efficient. This in-depth troubleshooting is crucial for maintaining high security and operational standards in network environments.

Advanced access control troubleshooting

Advanced access control troubleshooting involves diagnosing and resolving issues within systems that manage how resources are accessed in an IT environment. This requires understanding complex policies, authentication mechanisms, and auditing trails to ensure only authorized users can access certain data or functions. The process often involves identifying misconfigurations, incorrect permissions, or faults in system logic that might prevent legitimate access or allow unauthorized access, ensuring the security protocols are both effective and compliant with regulatory standards. Effective troubleshooting in this area helps maintain secure and efficient system operations.

Advanced Identity Awareness troubleshooting

Advanced Identity Awareness troubleshooting involves resolving issues related to systems that recognize and manage user identities within a network. This process typically includes identifying problems that prevent these systems from accurately validating and tracking user activities and access rights. Troubleshooting aims to ensure that only authorized individuals can access specific resources, enhancing security. It involves analyzing logs, checking configurations, and ensuring that communication between network components is seamless and secure. The goal is to maintain a high level of security and operational efficiency in managing identities across an IT environment.

Advanced site-to-site VPN troubleshooting

Advanced site-to-site VPN troubleshooting involves diagnosing and fixing issues that arise in connecting multiple network sites using a VPN. Common problems include VPN tunnel failures, misconfigured settings, or unreliable network connectivity. The troubleshooting expert identifies the root cause by analyzing network configurations, checking firewall settings, and monitoring traffic flow. This process ensures secure and stable connections between different locations of an organization, enabling them to share resources efficiently and securely.

Advanced client-to-site VPN troubleshooting

Advanced client-to-site VPN troubleshooting involves identifying and fixing issues that prevent successful connections between a user's device and the corporate network via a VPN. This process entails checking VPN client settings, network configurations, and ensuring compatibility across all devices. Troubleshooters monitor data traffic, analyze error logs, and verify authentication protocols. This practice is crucial for maintaining secure, stable, and accessible connections necessary for remote work, ensuring business processes run smoothly without interruption.

Target Audience for Checkpoint Certified Troubleshooting Expert (CCTE) R81.20

The Checkpoint Certified Troubleshooting Expert (CCTE) R81.20 course hones advanced skills in managing and troubleshooting Checkpoint security systems for IT professionals.


  • Network Engineers
  • Security Administrators
  • Systems Engineers
  • Firewall Administrators
  • Security Analysts
  • IT Professionals with experience in Checkpoint technologies
  • Network Operations Specialists
  • Technical Support Engineers specializing in network security
  • Security Consultants who recommend and implement security solutions
  • Checkpoint Certified Security Experts (CCSE) looking to advance their troubleshooting skills


Learning Objectives - What you will Learn in this Checkpoint Certified Troubleshooting Expert (CCTE) R81.20?

Introduction to the CCTE R81.20 Course Learning Outcomes

The CCTE R81.20 course empowers students with advanced troubleshooting skills for Check Point security environments, focusing on resolving complex issues efficiently.

Learning Objectives and Outcomes

  • Understand the methodologies for systematic troubleshooting within Check Point's architecture and software.
  • Gain proficiency in advanced management server diagnostics to identify and resolve server-related issues.
  • Learn to interpret logs and events effectively for insightful troubleshooting.
  • Develop advanced skills for troubleshooting Check Point Security Gateway operations.
  • Acquire techniques for kernel debugging to troubleshoot and fine-tune firewall processes.
  • Enhance problem-solving abilities for Access Control policies and their implications on traffic flow.
  • Troubleshoot Identity Awareness issues to ensure proper identification and access management.
  • Master the skills necessary for diagnosing and resolving complex site-to-site VPN problems.
  • Acquire the expertise to troubleshoot remote access VPN issues for client-to-site connectivity.
  • Apply best practices and utilize advanced tools for efficient resolution of Check Point environment challenges.