Avaya Aura Communications Applications Implement Certified Course V10 (ACIS) Course Overview

Avaya Aura Communications Applications Implement Certified Course V10 (ACIS) Course Overview

The Avaya Aura Communications Applications Implement Certified Course V10 (ACIS) is a comprehensive training program designed to equip learners with the knowledge and skills necessary to deploy and manage Avaya's sophisticated communication applications. This course covers a wide range of Avaya Aura applications, such as Avaya Breeze®, Presence Services, Multimedia Messaging, Call Park and Page, and the Avaya Session Border Controller for Enterprise (ASBCE).

Throughout the course, participants engage in both theoretical lessons and practical exercises, diving deep into deployment, configuration, and integration of these applications. They also learn about licensing, TLS certificate management, SIP trunking, remote worker solutions, and advanced features. Additionally, the course encompasses AES connectivity, branch survivability, and the configuration of Internet Friendly Gateway.

By completing the ACIS certification, learners will gain valuable insights into the Avaya Aura platform, making them capable of implementing and supporting Avaya's unified communications solutions, which is crucial for businesses looking to improve their communication infrastructure. This knowledge will ultimately empower them to enhance operational efficiency and provide robust, scalable communication solutions.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

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  • Live Online Training (Duration : 40 Hours)
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♱ Excluding VAT/GST

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Course Prerequisites

To successfully undertake training in the Avaya Aura Communications Applications Implement Certified Course V10 (ACIS), participants should have the following minimum required knowledge:


  • Basic understanding of networking technologies such as IP protocols, LAN, WAN, and voice networking.
  • Familiarity with Voice over IP (VoIP) fundamentals and Session Initiation Protocol (SIP).
  • Awareness of Avaya Aura® Communication Manager or equivalent PBX experience.
  • Knowledge of virtual machine operation and the basics of using VMWare ESXi or similar virtualization software.
  • Prior experience with Avaya Aura® products and solutions is beneficial but not mandatory.
  • Comfort with using command-line interfaces (CLI) and graphical user interfaces (GUI) for system configuration and administration.
  • Ability to understand and apply technical documentation and network diagrams.
  • Fundamental comprehension of security concepts related to networking and communications.

These prerequisites are designed to ensure that participants are able to fully engage with the course material and exercises. However, individuals with a strong willingness to learn and who are committed to engaging with the course content may also successfully complete the course.


Target Audience for Avaya Aura Communications Applications Implement Certified Course V10 (ACIS)

Learn to implement Avaya solutions with the ACIS course, targeting IT professionals focused on communication systems.


  • Network Engineers


  • Systems Integrators


  • Telecommunications Professionals


  • IT Consultants specializing in communication technologies


  • Technical Support Engineers


  • Avaya Solutions Architects


  • Avaya System Administrators


  • Unified Communications Managers


  • VoIP Administrators


  • Enterprise IT Staff with a focus on communication infrastructure


  • Network Architects designing communication systems


  • IT Professionals seeking Avaya certification




Learning Objectives - What you will Learn in this Avaya Aura Communications Applications Implement Certified Course V10 (ACIS)?

  1. This Avaya Aura Communications Applications Implement Certified Course V10 (ACIS) equips learners with the skills to deploy, configure, and integrate key Avaya solutions.

  2. Learning objectives and outcomes:

  • Understand the key concepts and components of Avaya Aura Communication Applications.
  • Gain a comprehensive overview of Avaya Breeze® and its role in enhancing communication workflows.
  • Learn the deployment, configuration, and integration processes for Avaya Breeze® and Avaya Presence Services.
  • Acquire hands-on experience through exercises in deploying Avaya Breeze® with Presence Services SnapIn.
  • Explore the features and deployment strategies for Multimedia Messaging on Avaya Aura Presence Services.
  • Understand the functionalities of Avaya Call Park and Page and how to implement them using Avaya Breeze®.
  • Become familiar with Avaya Session Border Controller for Enterprise (ASBCE) and its key features for secure communications.
  • Learn about ASBCE licensing requirements and certificate management, including handling public and private certificates.
  • Configure SIP trunking and remote worker solutions using the Avaya Session Border Controller for Enterprise.
  • Deploy and configure Avaya Aura Web Gateway with Spaces Calling, ensuring seamless communication and collaboration.