H1: Comprehensive Reporting Cisco Contact Center Enterprise (CCER) v1.0 Course Online

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Reporting Cisco Contact Center Enterprise (CCER) v1.0 Course Overview

The Reporting Cisco Contact Center Enterprise (CCER) v1.0 certification centers on the thorough understanding of the Cisco Unified Contact Center Enterprise reporting process. The certification validates an individual's knowledge in generating, analyzing, and troubleshooting Cisco UCCE reports, which can aid in business decision-making and strategy formulation. These reports encompass crucial areas like call data, agent team performance, and various performance metrics. Industries use the CCER v1.0 certification to confirm a person's proficiency in generating and interpreting these reports efficiently and effectively, helping organizations to improve customer service, streamline operations, and drive business growth.

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You will learn:

Module 1: Cisco Unified Intelligence Center Foundations
  • Cisco Unified Intelligence Center - Basics
  • Cisco Unified Intelligence Center - Deployment Models
  • Operations Console (OAMP) Console Introduction
  • Admin User Management
  • Stock Reporting
  • Dashboard Features
  • Creating Views
  • Building Report Definitions
  • Exploring Cisco Unified Intelligence Center (CUIC) OAMP
  • Working with Stock Reports
  • Working with Dashboards
  • Value Lists and Collections
  • Exploring Supervisor Defaults
  • Using Groups
  • Editing Report Views Pt
  • Report Definitions and Drilldowns
  • Create Custom Route Call Detail (RCD) Report Definition (Database Query) and Report
  • Value Lists and Drilldowns
Live Online Training (Duration : 16 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Online
09 - 10 Oct 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
06 - 07 Nov 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites
- Understanding of basic networking, servers, and voice and data communication.
- Familiarity with SQL Server operation.
- Knowledge of Cisco Unified Contact Center Enterprise architecture.
- Experience in Cisco Packaged Contact Center Enterprise deployment.
- Experience in Cisco Unified Intelligence Center reports.
- Completion of Cisco Unified Contact Center Enterprise Administration (UCCE-A) training.

Reporting Cisco Contact Center Enterprise (CCER) v1.0 Certification Training Overview

The Reporting Cisco Contact Center Enterprise (CCER) v1.0 certification training is a specialized course aiming to enhance the technical skills related to reporting and analytics for Cisco contact center solutions. It covers a range of topics including an overview of the UCCE environment, reporting components, CUIC stock reports, how to customize stock reports, and creating new reports from scratch. Students learn how to organize, manage, and configure detailed customer interaction records as well as how to analyze and create custom reports to improve workflows.

Why Should You Learn Reporting Cisco Contact Center Enterprise (CCER) v1.0?

Learning the Reporting Cisco Contact Center Enterprise (CCER) v1.0 course helps learners understand the architecture, reporting capabilities, and troubleshooting of the Cisco Unified Intelligence Center. This enhances their skills in providing accurate, efficient reports for improved decision-making, troubleshooting, and optimizing contact center resources, leading to better operational efficiency.

Target Audience for Reporting Cisco Contact Center Enterprise (CCER) v1.0 Certification Training

- IT professionals specializing in telecommunication management
- Network infrastructure administrators
- Technicians and engineers involved in contact center support
- Network designers utilizing Cisco's Enterprise solutions
- Contact center supervisors seeking to enhance their technical skills
- IT project managers overseeing contact center installations or upgrades.

Why Choose Koenig for Reporting Cisco Contact Center Enterprise (CCER) v1.0 Certification Training?

• Access to certified instructors for high-quality training.
• Boosts your career through industry-relevant learning outcomes.
• Customized training programs tailored to individual learning pace and needs.
• Destination training feature allows the candidates to learn from any corner of the world.
• Offers affordable pricing making it budget-friendly and easily accessible.
• Recognized as a top training institute which adds credibility to the certificate.
• Flexible date availability making it easier to fit into individual schedules.
• Instructor-led online training that enhances the learning experience.
• Wide range of courses available to choose from.
• Accredited training assures recognition on a global scale.

Reporting Cisco Contact Center Enterprise (CCER) v1.0 Skills Measured

After completing the Reporting Cisco Contact Center Enterprise (CCER) v1.0 certification training, an individual can gain a variety of skills. They will be proficient in managing and producing reports to make informed decisions, creating and utilizing dashboards for quick overviews, and understanding key metrics to monitor performance. Additionally, they'll be able to optimize reporting solutions, effectively utilize Cisco Unified Intelligence Center reports, and understand and apply the data dictionary for customization. This certification also imparts advanced knowledge on how to use data sources for report customization.

Top Companies Hiring Reporting Cisco Contact Center Enterprise (CCER) v1.0 Certified Professionals

Top companies hiring certified professionals in Reporting Cisco Contact Center Enterprise (CCER) v1.0 include major telecommunication and IT corporations such as AT&T, Verizon, Cisco Systems, IBM, and Accenture. These companies leverage CCER certified professionals to manage advanced call routing and network-to-desktop computer telephony integration.

Learning Objectives - What you will Learn in this Reporting Cisco Contact Center Enterprise (CCER) v1.0 Course?

The main learning objectives of the Reporting Cisco Contact Center Enterprise (CCER) v1.0 course are to equip participants with a deep understanding of Contact Center Reporting Solution's architecture, components, features, and to administer and manage contact center reports. Participants are expected to learn how to install and configure Cisco Unified Intelligence Center (CUIC), develop reports using CUIC, and build custom reports. Moreover, participants will be trained on how to create dashboards, set up powerful reporting tools, and use performance indicators effectively. This course aims to produce skilled professionals with a comprehensive understanding of reporting and analyzing tools in a Cisco-based contact center environment.
Student Name Feedback
Sachin Somanathaiah
United States
A1. he is very knowledgeable and very patience to listen to our queries and answer to it

FAQ's

1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
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Yes, we do offer corporate training More details
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Yes, we also offer weekend classes.
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It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
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The Fee includes:
  • Testing Via Qubits
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.

Prices & Payments

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Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

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