Unable to find what you're searching for?
We're here to help you find itThe Reporting Cisco Contact Center Enterprise (CCER) v1.0 course is designed to provide learners with a comprehensive understanding of the Cisco Unified Intelligence Center (CUIC) and its functions within a Cisco Contact Center Enterprise environment. It focuses on the foundational aspects of CUIC, deployment models, administration, operations, and the creation of custom reports and dashboards.
Through the course, participants will delve into CUIC basics, understanding its role in reporting and data presentation for contact centers. They'll explore various deployment models to fit different business needs. The course also covers the Operations Console (OAMP) for system administration, including admin user management.
Learners will further investigate the attributes of CUIC, including stock reporting and dashboard features, which are essential for real-time data visualization. They'll gain practical skills in creating views and building report definitions to tailor reports to specific requirements.
The lab outline provides hands-on experience, allowing participants to explore the CUIC OAMP, work with stock reports and dashboards, understand value lists, collections, and groups, edit report views, and create custom reports, enhancing their ability to make data-driven decisions in a contact center environment.
1-on-1 Training
Schedule personalized sessions based upon your availability.
Customized Training
Tailor your learning experience. Dive deeper in topics of greater interest to you.
4-Hour Sessions
Optimize learning with Koenig's 4-hour sessions, balancing knowledge retention and time constraints.
Free Demo Class
Join our training with confidence. Attend a free demo class to experience our expert trainers and get all your queries answered.
Purchase This Course
Cisco Learning Credits : 20
♱ Excluding VAT/GST
Classroom Training price is on request
♱ Excluding VAT/GST
Classroom Training price is on request
To ensure that students can successfully undertake training in the Reporting Cisco Contact Center Enterprise (CCER) v1.0 course, the following minimum prerequisites are recommended:
These prerequisites will help learners effectively grasp the course material and participate in the hands-on lab exercises.
The CCER v1.0 course offers comprehensive training on Cisco Unified Intelligence Center, tailored for professionals managing contact center reporting.
Target Audience for Reporting Cisco Contact Center Enterprise (CCER) v1.0:
The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides comprehensive training on Cisco Unified Intelligence Center (CUIC), focusing on report customization, deployment, and administration to optimize contact center operations.
