H1: Comprehensive Reporting Cisco Contact Center Enterprise (CCER) v1.0 Course Online

Download Course Contents

Reporting Cisco Contact Center Enterprise (CCER) v1.0 Course Overview

The Reporting Cisco Contact Center Enterprise (CCER) v1.0 certification centers on the thorough understanding of the Cisco Unified Contact Center Enterprise reporting process. The certification validates an individual's knowledge in generating, analyzing, and troubleshooting Cisco UCCE reports, which can aid in business decision-making and strategy formulation. These reports encompass crucial areas like call data, agent team performance, and various performance metrics. Industries use the CCER v1.0 certification to confirm a person's proficiency in generating and interpreting these reports efficiently and effectively, helping organizations to improve customer service, streamline operations, and drive business growth.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Cisco Unified Intelligence Center Foundations
  • Cisco Unified Intelligence Center - Basics
  • Cisco Unified Intelligence Center - Deployment Models
  • Operations Console (OAMP) Console Introduction
  • Admin User Management
  • Exploring Cisco Unified Intelligence Center (CUIC) OAMP
  • Working with Stock Reports
  • Working with Dashboards
  • Value Lists and Collections
  • Exploring Supervisor Defaults
  • Using Groups
  • Editing Report Views Pt
  • Report Definitions and Drilldowns
  • Create Custom Route Call Detail (RCD) Report Definition (Database Query) and Report
  • Value Lists and Drilldowns
Live Online Training (Duration : 16 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
09 - 10 Oct
09:00 AM - 05:00 PM CST
(8 Hours/Day)
06 - 07 Nov
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites
- Understanding of basic networking, servers, and voice and data communication.
- Familiarity with SQL Server operation.
- Knowledge of Cisco Unified Contact Center Enterprise architecture.
- Experience in Cisco Packaged Contact Center Enterprise deployment.
- Experience in Cisco Unified Intelligence Center reports.
- Completion of Cisco Unified Contact Center Enterprise Administration (UCCE-A) training.

Reporting Cisco Contact Center Enterprise (CCER) v1.0 Certification Training Overview

The Reporting Cisco Contact Center Enterprise (CCER) v1.0 certification training is a specialized course aiming to enhance the technical skills related to reporting and analytics for Cisco contact center solutions. It covers a range of topics including an overview of the UCCE environment, reporting components, CUIC stock reports, how to customize stock reports, and creating new reports from scratch. Students learn how to organize, manage, and configure detailed customer interaction records as well as how to analyze and create custom reports to improve workflows.

Why Should You Learn Reporting Cisco Contact Center Enterprise (CCER) v1.0?

Learning the Reporting Cisco Contact Center Enterprise (CCER) v1.0 course helps learners understand the architecture, reporting capabilities, and troubleshooting of the Cisco Unified Intelligence Center. This enhances their skills in providing accurate, efficient reports for improved decision-making, troubleshooting, and optimizing contact center resources, leading to better operational efficiency.

Target Audience for Reporting Cisco Contact Center Enterprise (CCER) v1.0 Certification Training

- IT professionals specializing in telecommunication management
- Network infrastructure administrators
- Technicians and engineers involved in contact center support
- Network designers utilizing Cisco's Enterprise solutions
- Contact center supervisors seeking to enhance their technical skills
- IT project managers overseeing contact center installations or upgrades.

Why Choose Koenig for Reporting Cisco Contact Center Enterprise (CCER) v1.0 Certification Training?

• Access to certified instructors for high-quality training.
• Boosts your career through industry-relevant learning outcomes.
• Customized training programs tailored to individual learning pace and needs.
• Destination training feature allows the candidates to learn from any corner of the world.
• Offers affordable pricing making it budget-friendly and easily accessible.
• Recognized as a top training institute which adds credibility to the certificate.
• Flexible date availability making it easier to fit into individual schedules.
• Instructor-led online training that enhances the learning experience.
• Wide range of courses available to choose from.
• Accredited training assures recognition on a global scale.

Reporting Cisco Contact Center Enterprise (CCER) v1.0 Skills Measured

After completing the Reporting Cisco Contact Center Enterprise (CCER) v1.0 certification training, an individual can gain a variety of skills. They will be proficient in managing and producing reports to make informed decisions, creating and utilizing dashboards for quick overviews, and understanding key metrics to monitor performance. Additionally, they'll be able to optimize reporting solutions, effectively utilize Cisco Unified Intelligence Center reports, and understand and apply the data dictionary for customization. This certification also imparts advanced knowledge on how to use data sources for report customization.

Top Companies Hiring Reporting Cisco Contact Center Enterprise (CCER) v1.0 Certified Professionals

Top companies hiring certified professionals in Reporting Cisco Contact Center Enterprise (CCER) v1.0 include major telecommunication and IT corporations such as AT&T, Verizon, Cisco Systems, IBM, and Accenture. These companies leverage CCER certified professionals to manage advanced call routing and network-to-desktop computer telephony integration.

Learning Objectives - What you will Learn in this Reporting Cisco Contact Center Enterprise (CCER) v1.0 Course?

The main learning objectives of the Reporting Cisco Contact Center Enterprise (CCER) v1.0 course are to equip participants with a deep understanding of Contact Center Reporting Solution's architecture, components, features, and to administer and manage contact center reports. Participants are expected to learn how to install and configure Cisco Unified Intelligence Center (CUIC), develop reports using CUIC, and build custom reports. Moreover, participants will be trained on how to create dashboards, set up powerful reporting tools, and use performance indicators effectively. This course aims to produce skilled professionals with a comprehensive understanding of reporting and analyzing tools in a Cisco-based contact center environment.
Student Name Feedback
Sachin Somanathaiah
United States
A1. he is very knowledgeable and very patience to listen to our queries and answer to it


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.