Reporting Cisco Contact Center Enterprise (CCER) v1.0


Reporting Cisco Contact Center Enterprise (CCER) v1.0 Certification Training Course Overview

Enroll for 2- day Reporting Cisco Contact Center Enterprise (CCER) v1.0 course from Koenig Solutions accredited by Cisco. This course is focused on Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions.

Through a blend of hands-on labs and interactive lectures, you will learn:

  • Consolidate disparate data into manageable, comprehensive reports
  • Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components

Target Audience:

  • Administrators
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments

Learning Objectives:

After completing this course, you will be able to:

  • Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
  • Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
  • Discuss the functional attributes of the Cisco Unified Intelligence Center
  • Customize Cisco Unified Intelligence Center Reports and Views.

 


Reporting Cisco Contact Center Enterprise (CCER) v1.0 (16 Hours) Download Course Contents

Live Virtual Classroom
1-on-1 Training (GTR) 1000
4 Hours
8 Hours
Week Days
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12 PM

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Course Prerequisites

  • Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
  • Understanding of Cisco Packaged Contact Center Enterprise components and call flows
  • Experience administering Cisco Packaged Contact Center Enterprise

Recommended Cisco offerings that may help you meet these prerequisites:

  • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
  • Administering Cisco Contact Center Enterprise (CCEA)
  • Cisco Certified Network Associate (CCNA®)
  • Understanding Cisco Foundation Collaborations (CLFNDU)