Reporting Cisco Contact Center Enterprise (CCER) v1.0 Training

Reporting Cisco Contact Center Enterprise (CCER) v1.0 Certification Training Course Overview

Enroll for 2- day Reporting Cisco Contact Center Enterprise (CCER) v1.0 course from Koenig Solutions accredited by Cisco. This course is focused on Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions.

Through a blend of hands-on labs and interactive lectures, you will learn:

  • Consolidate disparate data into manageable, comprehensive reports
  • Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components

Target Audience:

  • Administrators
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments

Learning Objectives:

After completing this course, you will be able to:

  • Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
  • Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
  • Discuss the functional attributes of the Cisco Unified Intelligence Center
  • Customize Cisco Unified Intelligence Center Reports and Views.

 

Reporting Cisco Contact Center Enterprise (CCER) v1.0 Training (Duration : 16 Hours) Download Course Contents

Live Virtual Classroom
Group Training 900
18 - 19 Oct 09:00 AM - 05:00 PM CST
(8 Hours/Day)

01 - 02 Nov 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 07 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 1050
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
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Course Modules

Module 1: Cisco Unified Intelligence Center Foundations
  • Cisco Unified Intelligence Center - Basics
  • Cisco Unified Intelligence Center - Deployment Models
Module 2: Cisco Unified Intelligence Center Administration and Operations Console
  • Operations Console (OAMP) Console Introduction
  • Admin User Management
Module 5: Lab outline
  • Exploring Cisco Unified Intelligence Center (CUIC) OAMP
  • Working with Stock Reports
  • Working with Dashboards
  • Value Lists and Collections
  • Exploring Supervisor Defaults
  • Using Groups
  • Editing Report Views Pt
  • Report Definitions and Drilldowns
  • Create Custom Route Call Detail (RCD) Report Definition (Database Query) and Report
  • Value Lists and Drilldowns
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Course Prerequisites
  • Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
  • Understanding of Cisco Packaged Contact Center Enterprise components and call flows
  • Experience administering Cisco Packaged Contact Center Enterprise

Recommended Cisco offerings that may help you meet these prerequisites:

  • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
  • Administering Cisco Contact Center Enterprise (CCEA)
  • Cisco Certified Network Associate (CCNA®)
  • Understanding Cisco Foundation Collaborations (CLFNDU)

 

FAQ's


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