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The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course is designed to provide learners with an in-depth understanding of the Cisco Unified Contact Center Enterprise (CCE) solutions. It covers the basics of contact centers, including the components and architecture that underpin them. Through a series of modules, students will learn how to deploy basic call settings, build scripts for call routing, configure agent functionality, and manage call treatment and queuing using microapps.
Additionally, the course delves into more advanced topics such as Precision routing, RONA support, and managing agent teams and supervisors. Learners will also gain hands-on experience Administering the Cisco Finesse Desktop, implementing Voice XML (VXML) applications, and configuring various roles and departments. The training concludes with running reports using Unified Intelligence Center (IC) and a comprehensive set of lab exercises to reinforce the knowledge acquired.
Professionals taking this course will develop the skills necessary to effectively manage and administer a Cisco Contact Center, ensuring that they can support complex customer interaction networks and improve the customer service experience.
Successfully delivered 20 sessions for over 36 professionals
Disclaimer- Koenig is a Cisco Learning partner who is authorized to deliver all Cisco courses to customers residing in India, Australia, New Zealand, Singapore, Malaysia, Bangladesh, Bhutan, Maldives, Nepal.
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Cisco Learning Credits : 36
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♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
