Overview
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
This course will help you:
Target Audience
Learning Objective
After taking this course, you should be able to:
Course Details | Schedule |
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Live Virtual Classroom (Instructor-Led)
Fee : 1,200 (Includes Taxes)
9 AM - 5 PM |
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Client's Location As per mutual convenience |
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Classroom training is available in select Cities
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Hire Our Trainers! Click here |
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites: