Master Administering Cisco Contact Center Enterprise (CCEA) v1.0 with our Comprehensive Online Course

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Administering Cisco Contact Center Enterprise (CCEA) v1.0 Course Overview

The Administering Cisco Contact Center Enterprise (CCEA) v1.0 certification is a globally recognized credential that showcases one's competence in Cisco Contact Center technology. It deals with the configuration and deployment of the Contact Center Enterprise solution, which provides a customer service tool across multiple channels. The certification is particularly valuable for network engineers and system administrators. Industries utilize individuals with this certification to set-up, optimize, and troubleshoot Cisco's Contact Center Enterprise environments, thus improving the customer experience. It validates modern IT professional's competence to unlock the full potential of the Cisco solutions, which are widely used across companies.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Cisco Unified Contact Center Review
  • Contact Center Basics
  • Components and Architecture
  • Associate Basic Call Settings
  • Explore Media Routing Domains
  • Introduce Agent Functionality
  • Configure Agent Desk Settings
  • Explore Media Server and Files
  • Introduce Microapps
  • Introduce Precision Routing Basics
  • Examine the Migration Path
  • Introduce RONA Functionality
  • Identify RONA Timeout Considerations
  • Configuring Teams and Supervisors
  • Explore Agent Roles
  • Administering Cisco Finesse Desktop
  • Introduce Cisco Finesse Administration
  • Introduce VXML
  • Build a Basic Call Studio Project
  • Examine Post-Call Survey Functionality
  • Configure Post-Call Survey
  • Configure Unified CC Enterprise Administrators
  • Configure Departments
  • Navigate CCE Discovery Architecture and Components
  • Explore ICM Configuration Tools
  • Administering ICM Dialed Numbers and Call Types
  • Prepare a Basic Label Script
  • Using ICM Tools for ICM Scripts
  • Configure ICM for Basic Agent and Skill Group Functionality
  • Configure UCM for Agent Functionality
  • Test Basic Skill Group Functionality in an ICM Script
  • Examine Media Files and Variables in ICM Scripts
  • Build Basic ICM Scripts with MicroApps
  • Configure and Implement Precision Routing
  • Configure RONA
  • Configure Agent Teams and Supervisors
  • Cisco Finesse Administration
  • Configure VXML Server and Install Call Studio
  • Create and Deploy a Call Studio Project
  • Integrate VXML Applications with a Unified CC Enterprise Script
  • Configuring Roles, Departments, and Business Hours
  • Run Unified IC Stock Reports
Live Online Training (Duration : 32 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
02 - 05 Oct
09:00 AM - 05:00 PM CST
(8 Hours/Day)
06 - 09 Nov
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Administering Cisco Contact Center Enterprise (CCEA) v1.0
Course Prerequisites
- Knowledge in Cisco Contact Center Enterprise Solutions
- Experience with Cisco Unified Communications Manager
- Understanding of Microsoft Windows Server deployment
- Awareness of SQL database operation
- Proficiency in computer networking concepts and terms
- Familiarity with Cisco Internetworking Operation System (IOS) routers and switches
- Proficiency in Interactive Voice Response system management.

Administering Cisco Contact Center Enterprise (CCEA) v1.0 Certification Training Overview

Cisco Contact Center Enterprise (CCEA) v1.0 certification training equips candidates with essential skills to administer Cisco Unified Contact Center Enterprise (UCCE) component platforms. It primarily focuses on topics such as configuration tasks, UCCE calls, scripts, agents, and operational commands. It also explores UCCE's architecture, component, subsystems, routing, and scripting, along with Cisco Finesse, precision routing, and external VXML implementation. The course is highly recommended for system engineers, system installers, contact center supervisors, and network administrative professionals.

Why Should You Learn Administering Cisco Contact Center Enterprise (CCEA) v1.0?

Learning the CCEA v1.0 course enhances knowledge in administering Cisco Contact Center Enterprise solutions, boosts problem-solving abilities in complex enterprise settings, and improves efficiency in managing customer interactions. This can lead to better job prospects, potential for advancement, and higher salary in the IT sector.

Target Audience for Administering Cisco Contact Center Enterprise (CCEA) v1.0 Certification Training

• Network administrators who manage Cisco Contact Center Enterprise solutions
• IT professionals responsible for troubleshooting Cisco Contact Center Enterprise
• System engineers and integrators working with Cisco Contact Center Enterprise
• Network designers planning to design Cisco Contact Center Enterprise solutions
• Cisco partners learning to set up and maintain Cisco Contact Center Enterprise

Why Choose Koenig for Administering Cisco Contact Center Enterprise (CCEA) v1.0 Certification Training?

- Access to certified instructors with extensive experience in Administering Cisco Contact Center Enterprise (CCEA) v1.0.
- A boost to your career due to esteemed certification in the field.
- Customized training programs tailored to meet individuals' specific needs.
- Destination training, allowing learners to choose their preferred location for the course.
- Affordable pricing when compared to industry standards.
- Top-rated training institute with globally recognized accreditations.
- Flexible course dates to accommodate busy schedules.
- Instructor-led online training for a personalized learning experience.
- Wide range of courses related to various aspects of IT and management.
- Accredited training ensuring high quality education and adherence to global standards.

Administering Cisco Contact Center Enterprise (CCEA) v1.0 Skills Measured

After completing the Administering Cisco Contact Center Enterprise (CCEA) v1.0 certification training, an individual will gain skills in managing and maintaining a Cisco Unified Contact Center Enterprise solution. They will also learn to troubleshoot communication issues, use diagnostic tools, manage resources, manage call routing, and gain an understanding of Cisco Unified CCE core components. The training also helps individuals handle scripting for call routing and understand the reporting capabilities for this Enterprise solution.

Top Companies Hiring Administering Cisco Contact Center Enterprise (CCEA) v1.0 Certified Professionals

Major technology companies like Cisco Systems, IBM, Accenture, and Capgemini actively hire professionals with a CCEA v1.0 certification. Other large corporations, such as Verizon and Dell, also recognize the value of this certification for managing contact centers, enhancing customer service capabilities, and improving digital strategies.

Learning Objectives - What you will Learn in this Administering Cisco Contact Center Enterprise (CCEA) v1.0 Course?

The learning objectives of the Administering Cisco Contact Center Enterprise (CCEA) v1.0 course are to provide participants with an in-depth understanding of the Cisco Contact Center software suite and its functionalities. The course aims to develop proficient administrators who can configure, maintain, and troubleshoot the platform effectively. Participants will learn how to optimise the software's features and integrate them appropriately with network systems for effective contact center operations. They will also be trained in solving complex operational issues, ensuring system security, and enhancing the platform's efficiency and performance. The learning outcomes also include fostering the ability to make informed decisions related to the software's operational settings and features.
Student Name Feedback
Abdulrhman Hassan Alfaifi
United States
A1. Collaborator,His explanation is smooth,proficient thank you Dipak Singh
Vaishak Chandrashekar
United States
A1. Good Job. Continue the same
Tanya Smith
United States
A1. I really liked Dipak. He is very patient, explained well, and I got a very good understanding of this course. I have the knowledge that i will use to do my job better
Shivananda Kamath
United States
A1. Trainer was having good knowledge about the subject and the presentation was also excellent.
Mauro Tartara
United States
A1. Everything was ok with Dipak. He cant deliver a good one solution for the laboratories issues.
Fibin Faizal
United States
Yes, he was always there whenever we had any concerns or questions.


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1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
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Yes, we do offer corporate training More details
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Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
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Yes you can.
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You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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