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We're here to help you find itAdministering Cisco Contact Center Enterprise (CCEA) v1.0 Course Overview
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course is designed to provide learners with an in-depth understanding of the Cisco Unified Contact Center Enterprise (CCE) solutions. It covers the basics of contact centers, including the components and architecture that underpin them. Through a series of modules, students will learn how to deploy basic call settings, build scripts for call routing, configure agent functionality, and manage call treatment and queuing using microapps.
Additionally, the course delves into more advanced topics such as precision routing, RONA support, and managing agent teams and supervisors. Learners will also gain hands-on experience administering the Cisco Finesse Desktop, implementing Voice XML (VXML) applications, and configuring various roles and departments. The training concludes with running reports using Unified Intelligence Center (IC) and a comprehensive set of lab exercises to reinforce the knowledge acquired.
Professionals taking this course will develop the skills necessary to effectively manage and administer a Cisco Contact Center, ensuring that they can support complex customer interaction networks and improve the customer service experience.
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Classroom Training price is on request
♱ Excluding VAT/GST
Classroom Training price is on request
To ensure your success in the Administering Cisco Contact Center Enterprise (CCEA) v1.0 course, the following prerequisites are recommended:
These prerequisites are suggested to provide you with a solid foundation for learning the material covered in the CCEA course. While prior experience in the field can be beneficial, a willingness to learn and engage with the course content is the most important factor for a successful training outcome.
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course is tailored for IT professionals managing Cisco contact center systems.
Introduction: The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course equips students with the skills to manage and maintain a Cisco Unified Contact Center Enterprise solution, focusing on essential administration and scripting tasks.
Learning Objectives and Outcomes:
These objectives ensure that participants will leave the course with a solid understanding of how to administer, script, and report within a Cisco Unified Contact Center Enterprise environment.