Learn to Administer Advanced Cisco Contact Center Enterprise (CCEAA) v1.0

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Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 Course Overview

The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 is a 5-day instructor-led course designed to help students develop the skills and knowledge to administer, deploy, and support an Advanced Cisco Contact Center Enterprise environment. The course provides an in-depth look at the configuration, use, and security of the software, hardware, and features that are included in the CCEAA products. Topics included in the discussion are planning and deploying CCE Add-On applications, configuring advanced Cisco Unified Communications Manager features, advanced configuration and troubleshooting of the contact center environment, and optimizing the customer experience. Through a combination of lecture, hands-on lab exercises, and group discussion, the students will gain an understanding of the Advanced CCE product and be able to configure and manage an Advanced CCE environment.

The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: PCCE Review
  • Review PCCE Architecture and Components
  • Review PCCE Protocols
  • Use the PCCE Bulk Import Tool
  • Use Bulk Import Templates
  • Design for Advanced Scripting
  • CCE Data Exchange
  • Understand Transfer Types and Cisco Unified Custom Voice Portal (CVP) Call Flow Models
  • Describe Subsequent Transfers
  • Obtain Finesse Custom Gadgets
  • Deploy Finesse Custom Gadgets
  • Examine Mobile Agent Functionality
  • Identify Mobile Agent Architecture and Components
  • Examine Post Call Survey Functionality
  • Configure Post Call Survey
  • Review Discovery
  • Navigate CCE Discovery Architecture and Components
  • Import Bulk Data
  • Create a VXML Application Using Call Studio
  • Configure Precision Queues
  • Create a CCE Routing Script
  • Customize the Finesse Desktop
  • Test Your Call Flow
  • Configure Cisco Unified Communications Manager (CUCM) as Routing Client and Agent Transfers
  • Deploy Cisco Finesse Gadgets
  • Implement Mobile Agent
Live Online Training (Duration : 24 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
12 - 14 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)
03 - 05 Jul
09:00 AM - 05:00 PM CST
(8 Hours/Day)
07 - 09 Aug
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

1.Must have a valid Cisco CCNP Routing & Switching certification.
2.Must have successfully completed the Administering Cisco Contact Center Enterprise (CCEA) v1.0 certification.
3.Understanding of Cisco Unified Communications architecture and components.
4.Knowledge of network protocols such as TCP/IP and Ethernet.
5.Knowledge of storage area networks (SANs) and storage concepts.
6.Understanding of voice technology, Voice over IP (VoIP), and Session Initiation Protocol (SIP).
7.Experience configuring and troubleshooting Cisco Unified Communications solutions.
8.Familiarity with Cisco Unified Contact Center Enterprise (CCE) architecture and components.
9.Understanding of the end-user experience in a contact center environment.
10.Advanced knowledge of Cisco Unified Contact Center Enterprise (CCE) features, configurations, and tools.

Target Audience

The target audience for Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1
0 training would be network administrators, IT professionals, network engineer, and IT managers who want to gain a comprehensive understanding of the Cisco Contact Center Enterprise v1
0 landscape
The participants should have a basic understanding of the troubleshooting, TCP/IP, and Cisco Contact Center architectures, topologies, and operations
Experience in Cisco Unified Computing System (UCS), UCS Manager, and Unified Contact Center Express (UCCX) is recommended
Due to the technical nature of the training material, it is recommended that the participants have a minimum of two years of experience in contact center operations and/or network engineering
The training can be beneficial for IT professionals who are engaged in planning, deploying, migrating, and upgrading a CCE v1
0 environment

Learning Objectives of Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0

The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 Training aims to provide IT professionals with the skills and knowledge to deploy, configure, and support Cisco Contact Center Enterprise solutions. Upon completion of the training, participants will be able to:
1. Install and configure CCE solutions
2. Configure call routing, media resources, and reporting solutions
3. Develop contact center applications using Unified Communication Managerdialplan integration tools
4. Implement and maintain system administration using service activation, license management, and troubleshooting tools
5. Improve customer experience by leveraging emerging technologies such as chatbot and multi-channel
6. Establish and enforce security policies and best practices to safeguard the call center environment


Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, you can pay from the course page and flexi page.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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