Comprehensive Guide to Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 Course

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Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 Course Overview

Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 certification is an advanced-level, technology-related credential aimed at IT professionals. It validates the candidate's knowledge and skills in advanced administration of the Cisco Contact Center Enterprise solution, including scripting, reporting, routing and peripheral gateway. Certified professionals are equipped to effectively manage and supervise Cisco Unified CCE interaction routing, telephony, and system configuration, among other tasks. Industries such as IT, telecom and business services employ CCEAA-certified professionals to ensure seamless communication architecture, optimize customer interaction and foster business growth. This certification ultimately enables businesses to deliver an enhanced and efficient customer experience.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
  • Koenig is a Cisco Learning partner based out of India having the delivering capability across all Cisco courses
Live Online Training (Duration : 24 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
+ If you accept merging of other students.
Course Prerequisites
- A basic understanding of networks
- Working knowledge of Microsoft Windows Server 2012
- Understanding of Microsoft SQL Server 2005 and 2008
- Knowledge of Cisco Unified Communications Manager
- Experience in Cisco Unified Contact Center Enterprise deployments
- Completed the Administering Cisco Contact Center Enterprise course.

Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 Certification Training Overview

Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 is a certification course that teaches IT professionals how to manage and maintain complex enterprise traffic routing systems. This course provides an in-depth understanding of Cisco's Contact Center Enterprise Architecture, focusing on topics such as call routing, precision queues, scripting, and reporting features. It covers advanced administrative tasks related to Call Routing, Centralized Error Handling, Consider If, Email & Web Chat, Agent Supervisor Teams and Cisco Finesse Desktop Solutions.

Why Should You Learn Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0?

The CCEAA v1.0 course enhances your skills in advanced administration tasks for Cisco contact centers. You gain in-depth training in sophisticated features, including precision queues, skill group-based routing, and web chat. This course can increase your organization's operational efficiency, improve customer service capabilities, and enhance IT career prospects.

Target Audience for Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 Certification Training

• Network administrators interested in mastering Cisco Contact Center Enterprise
• IT professionals responsible for managing Cisco-based contact centers
• Technical support staff working with Cisco Contact Center solutions
• Telecommunication specialists seeking advanced knowledge in contact center technologies
• Cisco partners and resellers assisting businesses with their contact center infrastructure

Why Choose Koenig for Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 Certification Training?

• Customized Training Programs: Koenig Solutions offers customized programs, tailoring the lessons to individual learning styles and needs.
• Certified Instructors: They employ only certified instructors ensuring high quality and comprehensive training.
• Boost Your Career: Training with Koenig Solutions can enhance your career opportunities in the IT field.
• Affordable Pricing: They provide affordable pricing schemes, promoting accessible education for everyone.
• Flexible Dates: They provide flexible training dates that can fit anyone's busy schedule.
• Instructor-Led Online Training: You have the option of enrolling in their instructor-led online training for more convenience.
• Wide Range of Courses: They offer a wide range of IT courses, expanding your learning possibilities.
• Accredited Training: Their trainings are globally recognized and accredited.
• Destination Training: They offer destination training which combines travel and learning, making training more interesting.
• Top Training Institute: Being one of the top training institutes, they offer current and relevant course content.

Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 Skills Measured

After completing the CCEAA v1.0 certification training, an individual can gain skills in administering and optimizing advanced Cisco Contact Center Enterprise solutions. They can manage and troubleshoot the platform effectively, develop advanced routing techniques, monitor and report on system performance, and execute component integrations and upgrades. They can also improve efficiency and customer experience by implementing enhanced scripting for routing and reporting. Furthermore, they can understand techniques for mitigating system risk and maintaining system health.

Top Companies Hiring Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 Certified Professionals

Top tech firms, networking companies, and consultancies like Cisco Systems, IBM, Accenture, and Verizon are actively hiring professionals certified in Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0. These companies require certified experts for roles like network administrators, system engineers, and IT managers to ensure seamless network communication and improve customer experience.

Learning Objectives - What you will Learn in this Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 Course?

The learning objectives of the Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course are to equip learners with a deep understanding and ability to manage the Cisco Unified Contact Center Enterprise v10.x solution. The course focus on improving the performance handling and administrative management of the solution. Students will have a clear understanding of how to operate, support, and troubleshoot most issues related to the platform. They will gain proficiency in configuration, scripting, and Cisco Finesse administration. As well, they will be trained in the advanced reporting capabilities of the system and the best practices in handling common challenges.


Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, you can pay from the course page and flexi page.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
No, the published fee includes all applicable taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
Koenig is a Cisco Learning partner based out of India having the delivering capability across all Cisco courses
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.
Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)