Comprehensive Guide to Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 Course

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Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 Course Overview

The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 certification focuses on enhancing specialist-level skills for troubleshooting Cisco Unified Contact Center Enterprise solutions. This certification entails concepts such as the ability to identify and troubleshoot Cisco Unified Intelligent Contact Management (ICM), Cisco Unified Customer Voice Portal (CVP), and problems in system software components. Industries use the CCET certification to verify an individual's technical expertise in critical tasks, ensuring comprehensive problem-solving skills in the unified contact center enterprise environment. It is essential for those managing advanced or complex contact center technology who need to ensure maximum uptime and efficiency of the enterprise solution.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


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Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

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Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
  • Koenig is a Cisco Learning partner based out of India having the delivering capability across all Cisco courses
Live Online Training (Duration : 16 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
+ If you accept merging of other students.
Course Prerequisites
• Proficiency in Cisco Exam Topics (CEF)
• Knowledge of Cisco Unified Contact Center Enterprise v11 solutions
• Understanding of Cisco Unified Communications Manager
• Familiarity with Contact Center Supervisor Desktop/Agent functionality
• Experience or training in Cisco Customer Voice Portal (CVP)
• Basic knowledge of SQL Server operations
• Understanding of Windows Server operations.

Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 Certification Training Overview

Cisco's Contact Center Enterprise (CCET) v1.0 certification training provides students with in-depth troubleshooting knowledge and skills for different components of the Cisco Contact Center Enterprise. The course covers topics like configuration, script troubleshooting, diagnostic framework, component troubleshooting, and problem isolation. The training aims to equip professionals with the necessary skills to maintain and troubleshoot complex contact center deployments, offering refined abilities to ensure optimal performance, continuity, and customer satisfaction.

Why Should You Learn Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0?

Learning Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course improves tech skills and enhances understanding of Cisco's contact center software. It can open up potential career opportunities in IT support, network engineering and data center management. Also, it enables individuals to troubleshoot, maintain, and repair Cisco systems, increasing efficiency and productivity.

Target Audience for Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 Certification Training

• IT professionals working with Cisco Contact Center Enterprise solutions
• Network engineers seeking advanced knowledge in troubleshooting and resolving complex system problems
• Cisco partner network staff members
• System administrators managing Cisco Contact Center Enterprise
• Professionals preparing for the CCIE Collaboration certification exam

Why Choose Koenig for Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 Certification Training?

- Certified Instructors: Receive training from certified professionals with extensive CCET knowledge.
- Boost Your Career: Enhance your technical skills, make yourself more marketable, and accelerate career growth.
- Customized Training Programs: Tailored courses to meet your specific learning needs.
- Destination Training: Get the opportunity to train at leading tech hubs around the world.
- Affordable Pricing: Attain high-quality training at a reasonable cost.
- Top Training Institute: Learn from a reputable institute with a track-record of delivering successful trainings.
- Flexible Dates: Schedule your training at a time that is most convenient for you.
- Instructor-led Online Training: Benefit from live online training led by expert instructors.
- Wide Range of Courses: Expand your knowledge with a broad selection of available courses.
- Accredited Training: Get recognized training that is globally accepted and accredited.

Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 Skills Measured

After completing the Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 certification training, an individual can acquire valuable skills like troubleshooting methodology, troubleshooting tools, UCCE component troubleshooting, and CUIC reporting. They will also have the ability to be able to identify issues and address them properly, conduct system analysis, repair common system faults, and ensure the smooth operation of network systems. They can also effectively handle, interpret, and utilize data for troubleshooting in a Cisco Unified Contact Centre Enterprise environment.

Top Companies Hiring Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 Certified Professionals

Top companies like IBM, Cisco Systems, Verizon, Dimension Data, and AT&T are actively hiring Troubleshooting Cisco Contact Center Enterprise v1.0 certified professionals. They seek such professionals to manage their advanced contact center networks, handle client queries, and troubleshoot problems effectively to ensure smooth operation.

Learning Objectives - What you will Learn in this Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 Course?

The learning objectives of the Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course are tailored towards assisting students to gain a detailed understanding of Cisco Unified Contact Center Enterprise components and their functionalities. The learners will be equipped with valuable skills on how to troubleshoot the Contact Center Enterprise system and effectively resolve issues. The course also aims to help students understand the log files, network analysis, and trace settings for effective system trouble shooting. Moreover, this course offers strategies in dealing with common issues in a Cisco environment and familiarizes learners with tools and methodologies that support problem-solving scenarios.


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
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You can request a refund if you do not wish to enroll in the course.
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Yes, we do offer corporate training More details
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It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
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Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
Koenig is a Cisco Learning partner based out of India having the delivering capability across all Cisco courses
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.

Prices & Payments

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Travel and Visa

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