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We're here to help you find itTroubleshooting Cisco Contact Center Enterprise (CCET) v1.0 Course Overview
The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is a comprehensive training program designed for technical professionals working with the Cisco Contact Center Enterprise solutions. The course provides an in-depth understanding of troubleshooting methods, the components of the Packaged Contact Center Enterprise (PCCE), and the call flows that are crucial for maintaining system integrity and performance.
Participants will learn how to effectively use CCE diagnostic tools, including the Diagnostic Framework Suite, Analysis Manager, and the Unified System Command-Line Interface (CLI). This knowledge is essential for identifying and resolving issues within the system.
The course also covers practical troubleshooting scenarios, such as dealing with certificate errors, Cisco Finesse issues, and challenges in a PCCE deployment. Through a combination of theory and hands-on lab exercises, learners will gain the skills necessary to configure, explore, and troubleshoot CCE components, ensuring the smooth operation of the contact center environment.
By the end of the course, attendees will have a strong foundation to troubleshoot CCE systems, enhancing their capabilities as support specialists or engineers in a contact center enterprise setting.
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Cisco Learning Credits : 20
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♱ Excluding VAT/GST
Classroom Training price is on request
♱ Excluding VAT/GST
Classroom Training price is on request
To ensure that our learners can successfully undertake the Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course, the following minimum prerequisites are recommended:
These prerequisites are designed to provide a foundation that will help learners to more effectively absorb the technical content of the course and engage with the laboratory exercises. With this knowledge base, students are better prepared to troubleshoot and support the Cisco Contact Center Enterprise environment.
Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 is a technical course designed for IT professionals who manage and support Cisco contact center solutions.
The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course empowers students with the skills to diagnose and resolve issues in a PCCE environment, leveraging Cisco's tools and methodologies.