Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 Training

Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 Certification Training Course Overview

Enroll for 2- day Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course from Koenig Solutions accredited by Cisco. This course is focused on support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel.

Through a blend of hands-on labs and interactive lectures, you will learn:

  • Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
  • Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

Target Audience:

  • Account manager
  • Deployment engineer
  • Deployment project manager
  • Sales engineer

Learning Objectives:

After completing this course, you will be able to:

  • Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
  • Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
  • Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment

 

Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 Training (Duration : 16 Hours) Download Course Contents

Live Virtual Classroom
Group Training 900
18 - 19 Oct 09:00 AM - 05:00 PM CST
(8 Hours/Day)

01 - 02 Nov 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 07 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 1050
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
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Course Modules

Module 1: CCE Flows and Process Review
  • Troubleshooting and Support Methodology
  • PCCE Components
  • PCCE Call Flow Review
Module 2: CCE Diagnostic Tools
  • Diagnostic Framework Suite
  • Run Analysis Manager
  • Run Unified System Command-Line Interface (CLI)
Module 3: Troubleshooting CCE
  • Troubleshooting Certificates
  • Troubleshooting Cisco Finesse
  • Troubleshooting a PCCE Deployment
Module 4: Lab Exercises
  • Configure Access to Discovery Environment
  • Explore CCE Components
  • Explore Diagnostic Framework Suite
  • Analyze Peripheral Gateway (PG) Logs
  • Navigate Certificate Store
  • View Cisco Finesse Logs
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Course Prerequisites
  • Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches)
  • Strong understanding of IP networks
  • Advanced experience administering of Cisco Packaged Contact Center Enterprise
  • Experience deploying Cisco Packaged Contact Center Enterprise
  • Experience administering and troubleshooting Cisco Unified Communications Manager and Voice

Recommended Cisco offerings that may help you meet these prerequisites:

  • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
  • Understanding Cisco Collaboration Foundations (CLFNDU)
  • Implementing and Administering Cisco Solutions (CCNA®)
  • Administering Cisco Contact Center Enterprise (CCEA)
  • Administering Advanced Cisco Contact Center Enterprise (CCEAA)
  • Implementing Cisco Contact Center Enterprise (CCEI)

 

 

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