Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0


Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 Certification Training Course Overview

Enroll for 2- day Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course from Koenig Solutions accredited by Cisco. This course is focused on support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel.

Through a blend of hands-on labs and interactive lectures, you will learn:

  • Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
  • Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

Target Audience:

  • Account manager
  • Deployment engineer
  • Deployment project manager
  • Sales engineer

Learning Objectives:

After completing this course, you will be able to:

  • Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
  • Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
  • Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment

 


Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 (16 Hours) Download Course Contents

Live Virtual Classroom
1-on-1 Training (GTR) 1000
4 Hours
8 Hours
Week Days
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12 PM

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Course Prerequisites

  • Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches)
  • Strong understanding of IP networks
  • Advanced experience administering of Cisco Packaged Contact Center Enterprise
  • Experience deploying Cisco Packaged Contact Center Enterprise
  • Experience administering and troubleshooting Cisco Unified Communications Manager and Voice

Recommended Cisco offerings that may help you meet these prerequisites:

  • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
  • Understanding Cisco Collaboration Foundations (CLFNDU)
  • Implementing and Administering Cisco Solutions (CCNA®)
  • Administering Cisco Contact Center Enterprise (CCEA)
  • Administering Advanced Cisco Contact Center Enterprise (CCEAA)
  • Implementing Cisco Contact Center Enterprise (CCEI)