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We're here to help you find itImplementing Cisco Contact Center Enterprise Chat & Email (CCECE) v1.0 Course Overview
The Implementing Cisco Contact Center Enterprise Chat & Email (CCECE) v1.0 course is a comprehensive training program designed to equip learners with the skills needed to deploy, configure, and support Cisco Enterprise Chat and Email (ECE) within a Cisco Contact Center Enterprise (CCE) environment.
Throughout the course, participants will delve into topics such as ECE deployment, General administration, Email and chat administration, and Advanced features. By navigating the CCE architecture, learners will understand how to integrate ECE with CCE and Cisco Finesse, personalize email responses, build workflows, configure chat operations, and explore ECE reporting capabilities.
The course's hands-on lab outline allows learners to apply their knowledge through practical exercises, such as adding CCE resources into ECE, configuring Single Sign-On (SSO), and Troubleshooting ECE. By the end of the course, participants will be adept at enhancing customer interaction management through the effective use of Cisco's ECE solution. This course is invaluable for professionals aiming to improve their organization's customer support experience and operational efficiency.
Successfully delivered 5 sessions for over 4 professionals
Disclaimer- Koenig is a Cisco Learning partner who is authorized to deliver all Cisco courses to customers residing in India, Bangladesh, Bhutan, Maldives, Nepal.
Purchase This Course
USD
View Fees Breakdown
Flexi Video | 16,449 |
Official E-coursebook | |
Exam Voucher (optional) | |
Hands-On-Labs2 | 4,159 |
+ GST 18% | 4,259 |
Total Fees (without exam & Labs) |
22,359 (INR) |
Total Fees (with exam & Labs) |
28,359 (INR) |
Cisco Learning Credits : 36
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♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
The Implementing Cisco Contact Center Enterprise Chat & Email (CCECE) v1.0 course is tailored for IT professionals managing Cisco communication systems.
The Implementing Cisco Contact Center Enterprise Chat & Email (CCECE) v1.0 course is designed to provide students with an in-depth understanding of Cisco's Enterprise Chat and Email (ECE) integration with the Cisco Contact Center Enterprise (CCE). Participants will learn to deploy, administer, and troubleshoot the ECE solution to enhance customer interaction management.