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Implementing Cisco Contact Center Enterprise Chat & Email (CCECE) v1.0 Course Overview

Implementing Cisco Contact Center Enterprise Chat & Email (CCECE) v1.0 Course Overview

The Implementing Cisco Contact Center Enterprise Chat & Email (CCECE) v1.0 course is a comprehensive training program designed to equip learners with the skills needed to deploy, configure, and support Cisco Enterprise Chat and Email (ECE) within a Cisco Contact Center Enterprise (CCE) environment.

Throughout the course, participants will delve into topics such as ECE deployment, General administration, Email and chat administration, and Advanced features. By navigating the CCE architecture, learners will understand how to integrate ECE with CCE and Cisco Finesse, personalize email responses, build workflows, configure chat operations, and explore ECE reporting capabilities.

The course's hands-on lab outline allows learners to apply their knowledge through practical exercises, such as adding CCE resources into ECE, configuring Single Sign-On (SSO), and Troubleshooting ECE. By the end of the course, participants will be adept at enhancing customer interaction management through the effective use of Cisco's ECE solution. This course is invaluable for professionals aiming to improve their organization's customer support experience and operational efficiency.
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