Implementing Cisco Contact Center Enterprise (CCEI) v1.0 Course Overview

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course is designed to provide learners with the skills and knowledge needed to deploy the Cisco Packaged Contact Center Enterprise (PCCE). This comprehensive course covers planning, staging, Software preparation, Security certificates, and Integration processes. Throughout the course, participants will gain insight into the critical components of PCCE, understand Call flows, navigate Software compatibility, and manage Active Directory considerations. They will also learn to administer Security certificates, use the PCCE Integration Wizard, add remote sites, integrate Cisco Unified Intelligence Center, LiveData, and Cisco Finesse, personalize Dial plans, and configure the system for validation.

The course includes hands-on lab practice, which helps learners apply their knowledge to navigate CCE architecture, use ICM configuration tools, manage installed software, and enable Single Sign-On (SSO). By completing this course, individuals will be equipped to implement and manage a robust Cisco Contact Center solution effectively, enhancing their professional capabilities in the field of contact center technologies.