Implementing Cisco Contact Center Enterprise (CCEI) v1.0
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course equips deployment and sales engineers with skills to install and support Cisco Packaged CCE solutions, solving the critical challenge of delivering seamless, multichannel customer experiences. With over 80% of enterprises prioritizing digital customer service transformation, this training provides hands-on expertise in PCCE deployment, dial plan configuration, and Single Sign-On integration—critical skills for supporting complex contact center infrastructures.
This course prepares learners for the Cisco CCEIT (500-444) certification exam, enhancing credibility in contact center implementation roles. Koenig Solutions offers official vendor-authorized courseware and 30-day lab access, enabling mastery of real-world troubleshooting. Graduates gain the expertise to deploy scalable CCE solutions, driving operational efficiency in enterprise environments.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course, offered by Cisco, is designed for IT professionals seeking expertise in deploying and supporting the Cisco Packaged Contact Center Enterprise (PCCE) solution. This training prepares learners for the Cisco Contact Center Enterprise Implementation and Troubleshooting (500-444 CCEIT) exam and serves key roles such as Contact Center Engineer, Implementation Specialist, and Technical Support Engineer. With over 80% of Fortune 500 companies adopting Cisco contact center technologies, demand for certified professionals continues to grow. The course equips participants with foundational and advanced skills in PCCE deployment, including system design, software installation, and Tier 2–3 support for Day 1 operations.
Students engage with core technologies including Cisco Unified Intelligence Center (CUIC), Cisco Finesse, Cisco Virtualized Voice Browser (VVB), Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), and Voice XML (VXML) Gateways. The hands-on lab environment, based on Cisco’s validated virtualized infrastructure using Cisco UCS and VMware ESXi, allows learners to build and configure a complete PCCE solution from the ground up. During labs, students perform real-world tasks such as integrating CUIC and Finesse reporting environments, configuring end-to-end dial plans, deploying VXML applications with database lookup functionality, and enabling Single Sign-On (SSO). A key project involves adding a remote site to an existing PCCE deployment and validating configuration through test scripts.
This course prepares candidates for the 500-444 CCEIT certification, which is recognized under Cisco’s Advanced Unified Contact Center Enterprise Specialization and validates in-demand implementation and troubleshooting skills. Certified professionals report an average salary increase of 20-25%, with Contact Center Engineers earning between $85,000 and $115,000 annually in North America. Koenig Solutions enhances learning with official Cisco courseware, Guaranteed-to-Run scheduling, and access to expert instructors for 1-on-1 mentoring. Completing the Implementing Cisco Contact Center Enterprise (CCEI) v1.0 training positions professionals to lead enterprise-grade contact center deployments and advance into senior collaboration engineering roles.
Skills You'll Gain
Prerequisites
- Deep understanding of computer networking components such as Windows Active Directory and SQL Server, essential for implementing Cisco Contact Center Enterprise (CCEI) v1.0 by Cisco
- Proficiency in IP networking, specifically regarding QoS, SIP signaling, and TCP/UDP port requirements necessary for CCE component communication
- Practical knowledge of Cisco Unified Communications Manager, CVP, Finesse, and VXML gateways to optimize communication infrastructure
- Comprehensive understanding of Cisco Contact Center Enterprise architecture and its core components to maximize system performance
- Extensive experience, defined as at least 3-5 years of professional experience or CCNP Collaboration level knowledge, managing Cisco Contact Center Enterprise environments
- It is recommended to have completed Administering Cisco Contact Center Enterprise (CCEA) (Course Code: CCEA) or possess equivalent experience before starting this course
Certification Exam
Everything you need to know about the Implementing Cisco Contact Center Enterprise (CCEI) v1.0 certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Mastering Implementing Cisco Contact Center Enterprise (CCEI) v1.0 Planning
2
Day 2– Securing Cisco CCE Software and Certificates
3
Day 3– Automating Integration and Site Deployment
4
Day 4– Configuring Dial Plans and Scripting Logic
5
Day 5– Validating Reporting and SSO Security
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Official Courseware
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Implementing Cisco Contact Center Enterprise (CCEI) v1.0 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Implementing Cisco Contact Center Enterprise (CCEI) v1.0 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Contact Center Solutions Architect
- UCCE Engineer
- Collaboration Infrastructure Lead
- Deployment Engineer
- Sales Engineer
- Contact Center Implementation Specialist
Companies Hiring
and 5,000+ organizations worldwide seeking Implementing Cisco Contact Center Enterprise (CCEI) v1.0 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
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