Learn How to Implement Cisco Contact Center Enterprise (CCEI) v1.0

Download Course Contents

Implementing Cisco Contact Center Enterprise (CCEI) v1.0 Course Overview


Implementing Cisco Contact Center Enterprise (CCEI) v1.0 is a 5-day instructor-led training course designed to help students prepare for Cisco Certified Contact Center Enterprise (CCE) certification. The course explains how to implement, configure, and manage a Cisco Unified Contact Center Enterprise (UCCE) system release 10.5. Through a combination of lessons, lecture, small group discussions, and hands-on activities, students learn the skills necessary to integrate CCE with customer-facing systems to provide a complete customer experience. By the end of this course, students should be able to:
• Describe the components of a Cisco Unified Contact Center Enterprise (UCCE) system.
• Install, configure, operate and deploy the Unified Contact Center Enterprise (UCCE) solution.
• Configure Cisco Unified Communications Manager in the contact center system
• Monitor and troubleshoot enterprise contact center element issues.
• Implement scripting, routing, report creation and analytics for Cisco Unified Contact Center Enterprise (UCCE).
• Utilise third-party applications including customer relationship management (CRM) in a contact center deployment.
• Describe the features available in Cisco Unified Contact Center Enterprise Quality Management (UCCE-QM).
• Integrate Cisco Unified Contact Centre Express (UCCX) for inbound and outbound customer interactions.
• Implement a comprehensive Enterprise Contact Center system in accordance with Cisco Contact Centre Enterprise (CCE) best practices.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

Implementing Cisco Contact Center Enterprise (CCEI) v1.0
home-icon

The 1-on-1 Advantage

Get 1on-1 session with our expert trainers at a date & time of your convenience.
home-icon

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.
home-icon

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.
home-icon

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Planning a Cisco Packaged Contact Center Enterprise Deployment
  • Packaged CCE Component Overview
  • Call Flows Review
  • PCCE Deployment Planning and System Design Specification
  • Software Compatibility and OS Requirements
  • General Considerations and System Requirements
  • Active Directory Considerations
  • Security Certificate Overview
  • Install and Configure Certificate Authority
  • PCCE Inventory and Service Accounts
  • Run the PCCE Wizard
  • PCCE Remote Site Overview
  • Remote Site Security Certificate Considerations
  • Compare Real Time vs. Live Data
  • Complete Cisco Unified Intelligence Center Integration
  • CCE Dial Plan Components
  • Ingress Gateway and Cisco Unified Border Element Dial Plans
  • Confirm Configuration Readiness
  • Unified Communication Manager Administration
  • Configure Script Editor
  • Use Microapps
  • SSO Overview
  • Configure SSO Prerequisites
  • Navigate CCE Discovery Architecture and Components
  • Explore ICM Configuration Tools
  • Observe Installed CCE Software
  • Certificate Store Navigation
  • Add a Remote Site to PCCE
  • Personalize Cisco Finesse Server
  • Configure Site Dial Plan
  • Verify Configuration Details to Facilitate Final Testing
  • Configure Deployment of VXML Functionality
  • Build a Series of Test Scripts
  • Enable Single Sign-On
Live Online Training (Duration : 24 Hours) 2650 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites

• Must have Cisco Certified Network Associate (CCNA) certification
• Must have either an active Cisco Collaboration Architecture and Design (CAAD) certification or have taken the Cisco Collaboration Solutions for Architects (CCSA) course
• Must possess foundational knowledge of Cisco Unified Communications Manager (CUCM)
• Must have a working knowledge of the concepts covered by the CCEI v1.0 course prerequisite web-based training course
• Knowledge of Cisco Unified Intelligent Contact Management Enterprise (UICME) is beneficial
• Understanding of Quality of Service (QoS) and basic routing protocols is helpful

Target Audience


The Implementing Cisco Contact Center Enterprise (CCEI) v1
0 training is geared towards experienced networking professionals who wish to gain a deep knowledge of how to install, configure, maintain, and troubleshoot the Cisco Contact Center Enterprise (CCE) solution
The target audience for this training includes network administrators, network engineers, system administrators, IT and QA professionals, systems architects, and any other individual interested in understanding and successfully implementing this industry leading Contact Center Enterprise solution from Cisco
With the help of this course and its instructor-led labs and e-learning modules, participants will gain an appreciation of the components of a Contact Center Enterprise solution and will be able to design, implement, and maintain powerful unified communication and collaboration tools such as text/voice/video chat, presence management, skills-based routing, web collaboration, real-time reporting, among other features

Learning Objectives of Implementing Cisco Contact Center Enterprise (CCEI) v1.0


1. Understand the overall architecture of a Cisco Contact Center Enterprise system and the essential components involved.
2. Learn the best practices and configuration techniques for the supported IP Telephony devices.
3. Recognize how contact center agents use IP phones, Unified Contact Center Express (UCCX) applications, and web-based applications for customer service interactions.
4. Learn to configure, monitor, and troubleshoot a Cisco Contact Center Enterprise system to ensure superior customer service.
5. Utilize analytics to measure performance and gain insight into customer service operations.
6. Become knowledgeable on advanced Cisco UCCX/CVP features and functionality.
7. Gain experience deploying and administering transformational contact center solutions.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Feedback
Vinod Kewate
United States
A1. Deep knowledge about the product

Trending Technologies

 Security
 Technology
 Cyber Security
 Cisco Enterprise
 Fundamentals
 Technical
 Programming
 System Administration
 Business Transformation
 IT Infrastructure

Request More Information

FAQ's

Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes you can.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Yes, you can pay from the course page and flexi page.
We use the best standards in Internet security. Any data retained is not shared with third parties.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Official courseware
  • Testing Via Qubits
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.
Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)