Implementing Cisco Contact Center Enterprise (CCEI) v1.0 is a 5-day instructor-led training course designed to help students prepare for Cisco Certified Contact Center Enterprise (CCE) certification. The course explains how to implement, configure, and manage a Cisco Unified Contact Center Enterprise (UCCE) system release 10.5. Through a combination of lessons, lecture, small group discussions, and hands-on activities, students learn the skills necessary to integrate CCE with customer-facing systems to provide a complete customer experience. By the end of this course, students should be able to:
• Describe the components of a Cisco Unified Contact Center Enterprise (UCCE) system.
• Install, configure, operate and deploy the Unified Contact Center Enterprise (UCCE) solution.
• Configure Cisco Unified Communications Manager in the contact center system
• Monitor and troubleshoot enterprise contact center element issues.
• Implement scripting, routing, report creation and analytics for Cisco Unified Contact Center Enterprise (UCCE).
• Utilise third-party applications including customer relationship management (CRM) in a contact center deployment.
• Describe the features available in Cisco Unified Contact Center Enterprise Quality Management (UCCE-QM).
• Integrate Cisco Unified Contact Centre Express (UCCX) for inbound and outbound customer interactions.
• Implement a comprehensive Enterprise Contact Center system in accordance with Cisco Contact Centre Enterprise (CCE) best practices.
This is a Rare Course and it can be take up to 3 weeks to arrange the training.