Complete Guide to Implementing Cisco Contact Center Enterprise (CCEI) v1.0 Course

Download Course Contents

Implementing Cisco Contact Center Enterprise (CCEI) v1.0 Course Overview

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 certification is a professional credential focused on teaching IT professionals how to implement and manage Cisco's Unified Contact Center Enterprise (UCCE) solution. The certification provides an in-depth understanding of UCCE functions such as system installation, configuration, operations, troubleshooting and more. Industries use this certification to validate an individual's ability to effectively handle and manage their contact center infrastructure. It assures businesses that their IT teams can properly administer and maintain complex contact center solutions, thereby ensuring smooth communication and operation in customer-facing roles. This certification is a key asset for IT professionals working in industries with significant customer interaction platforms.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
  • Koenig is a Cisco Learning partner based out of India having the delivering capability across all Cisco courses
Live Online Training (Duration : 24 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
+ If you accept merging of other students.
Course Prerequisites
• Understand networking technologies like TCP/IP, WAN/LAN
• Knowledge of Microsoft Windows Server deployed within an Active Directory environment
• Experience with Cisco Packaged Contact Center Enterprise deployment
• Understanding of Cisco Unified Communications Manager
• Familiarity with VMware vSphere ESXi
• Basic knowledge of components and integration of the Cisco Unified Contact Center Enterprise product suite
• Experience with Cisco Unified Border Element (CUBE) or similar Session Boarder Controller (SBC) solutions.

Implementing Cisco Contact Center Enterprise (CCEI) v1.0 Certification Training Overview

Cisco Contact Center Enterprise (CCEI) v1.0 certification training aims to equip professionals with skills necessary to maintain and operate complex Cisco Contact Center Enterprise solution. The course focuses on topics such as installation, setup, configuration, troubleshooting, and administering the Cisco Contact Center Enterprise. It involves extensive hands-on training, coupled with lectures, discussions, and practical scenarios to help participants understand the framework, concepts, and techniques involved in managing the Cisco Contact Center.

Why Should You Learn Implementing Cisco Contact Center Enterprise (CCEI) v1.0?

Learning the Cisco Contact Center Enterprise (CCEI) v1.0 course equips learners with key knowledge about the architecture, components, functionalities, and features of the system. It enhances troubleshooting skills, design efficiency, deployment knowledge, and system management capabilities. This paves the way for better career opportunities in the network and communication field.

Target Audience for Implementing Cisco Contact Center Enterprise (CCEI) v1.0 Certification Training

- IT professionals managing, configuring, or engineering Cisco Unified Contact Center Enterprise solutions
- System engineers & administrators focused on Call Routing & Scripting
- Tech support personnel working with Cisco Unified Contact Center systems
- Networking professionals aiming to improve their knowledge on Cisco Contact Center Enterprise Solutions
- Individuals seeking the Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation certification.

Why Choose Koenig for Implementing Cisco Contact Center Enterprise (CCEI) v1.0 Certification Training?

- Gain expertise with the guidance of Certified Instructors.
- Boost your career prospects in the IT-networking space.
- Enjoy customized training programs tailored to your specific learning needs.
- Avail of Destination Training, a unique offering by Koenig.
- Benefit from affordable pricing, ensuring value for your money.
- Train with one of the top training institutes in the technology domain.
- Choose from flexible dates according to your convenience.
- Opt for instructor-led online training for effective learning experience.
- Access a wide range of courses covering diverse IT specialties.
- Pursue accredited training recognized worldwide.

Implementing Cisco Contact Center Enterprise (CCEI) v1.0 Skills Measured

Upon completing the Implementing Cisco Contact Center Enterprise (CCEI) v1.0 certification training, an individual will acquire skills in designing, installing, configuring, and troubleshooting Cisco Packaged Contact Center Enterprise and components. They gain expertise in deploying agent desktop options, setting up administrative scripting, and implementing Cisco Finesse. They will be apt in troubleshooting tools like Analysis Manager, Diagnostic Framework, Script Editor, and Cisco Unified Real-Time Monitoring to solve complex Contact Center issues.

Top Companies Hiring Implementing Cisco Contact Center Enterprise (CCEI) v1.0 Certified Professionals

Top companies hiring Implementing Cisco Contact Contact Center Enterprise (CCEI) v1.0 certified professionals include major IT and telecommunication firms like Cisco Systems, IBM, HP, and Oracle. Additionally, many consulting firms such as Accenture, Deloitte, and Capgemini frequently look for these certified professionals to optimize their client's operations and communication processes.

Learning Objectives - What you will Learn in this Implementing Cisco Contact Center Enterprise (CCEI) v1.0 Course?

The primary learning objectives of the Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course include understanding the configuration and implementation of a Cisco Contact Center Enterprise solution, mastering the skills to implement, configure, script, and troubleshoot tasks associated with traditional feature functionality, multi-channel feature functionality, and new version 12 feature functionality. Students will also learn about Cisco Finesse administration, scripting for Cisco Unified Customer Voice Portal, and Cisco Unified Intelligence Center reports. In the process, they will acquire essential skills to handle deployment tasks in a real-world scenario efficiently.


Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes you can.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our email address.
Yes, you can pay from the course page and flexi page.
We use the best standards in Internet security. Any data retained is not shared with third parties.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
Koenig is a Cisco Learning partner based out of India having the delivering capability across all Cisco courses
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.
Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)