Building Enterprise Grade AI Agents For Dynamics 365 CRM Using Microsoft Copilot Studio

Webinar summary:

Many organisations implement ISO 9001 primarily for certification, but its real value lies in improving organisational performance. This webinar focuses on how ISO 9001 can be used as a strategic tool to enhance operational efficiency, optimize business processes, and deliver consistent value to customers. Participants will learn how risk-based thinking, process management, and performance evaluation contribute to building a culture of quality within the organisation. The session will also discuss how organisations can move beyond compliance and leverage ISO 9001 to achieve sustainable growth and continuous improvement.

Webinar Summary:

Kickstart your journey into AI-assisted development with GitHub Copilot. This session introduces how AI can transform the way you write code—helping you generate suggestions, reduce repetitive work, and improve productivity. Whether you're a beginner or an experienced developer, you’ll gain practical insights into using Copilot effectively within your development workflow.

Webinar Summary:

This webinar focuses on building enterprise-ready AI agents using Microsoft Copilot Studio integrated with Dynamics 365 CRM. It explores how to design agents that can securely interact with CRM data, execute workflows, and respond to business triggers. The session emphasizes governance, scalability, and real-world deployment in enterprise environments.