Building Intelligent CRM Workflows - How Copilot Agents Execute Real Business Tasks In Microsoft Dynamics 365

07 Sep 2026 02:30 AM CST

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Webinar Overview

This webinar focuses on how Copilot-powered agents enhance CRM workflows by executing real-time business tasks in Dynamics 365. Through practical scenarios, participants will see how AI agents can manage customer records, automate case handling, and support sales operations. The session highlights how AI reduces manual effort while improving speed, accuracy, and customer engagement.

Key Points

Using AI agents
Automate and optimize everyday CRM workflows
Automate case handling, and support sales operations

Meet The Trainer

Victor Ojochenemi Oguche

Highly skilled Microsoft Dynamics 365 CRM Trainer with over 5 years of experience, providing engaging, business-focused training in various modules. Known for simplifying complex concepts and enhancing system adoption, proficiency, and efficiency through practical, scenario-based learning in diverse industries.

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Building Intelligent CRM Workflows - How Copilot Agents Execute Real Business Tasks In Microsoft Dynamics 365

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07 Sep 2026 | 02:30 AM CST 1 Hour

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Building Intelligent CRM Workflows - How Copilot Agents Execute Real Business Tasks In Microsoft Dynamics 365