Microsoft/Dynamics 365 for customer engagement for customer service/MB-230/MB-230


Dynamics 365 for customer engagement for customer service Certification Training Course Overview

The Dynamics 365 Customer Engagement for Service training and certification course will give you a detailed overview of performing configuration, manage cases, manage queues, entitlements, and SLAs and configure voice of the customer. This course is the part of Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate certification.

Who should do Dynamics 365 Customer Engagement for Service training?

  • Dynamics 365 Customer Engagement functional consultants
This course prepares you for Exam MB-230. Test your current knowledge Qubits42

Dynamics 365 for customer engagement for customer service (24 Hours) Download Course Contents

Course Details Schedule
Live Virtual Classroom (Instructor-Led)

Fee : 1,200 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)






March
8 Hours/Day
01
08
01-02
08-09
April
8 Hours/Day
05
12
19
05-06
12-13
19-20
May
8 Hours/Day
03-05
09-11
10
17
03-10
09-15
10-11
17-18
Client's Location
As per mutual convenience

Classroom training is available in select Cities

Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites
  • Basic Computer Knowledge.

On completion of this training, you will know:

  • Customer Service Overview
  • Case Management
  • Service Level Management
  • Knowledge Management

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Student Name Country Month Feedback Rating
Gennady Kotlyenko United States Aug-2020 One think I want to point out. I wish we could have more material we can take with us. Providing access to skillpipe site is good, but not perfect. Access is temporarily and there i sno good option to safe/download documents.