Dynamics 365 for customer engagement for customer service

Overview

The Dynamics 365 Customer Engagement for Service training and certification course will give you a detailed overview of performing configuration, manage cases, manage queues, entitlements, and SLAs and configure voice of the customer. This course is the part of Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate certification.

Who should do Dynamics 365 Customer Engagement for Service training?

  • Dynamics 365 Customer Engagement functional consultants
This course prepares you for Exam MB-230. Download Course Contents
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 1 Day
Fee : Online : $900  (1-on-1), London : £900, Dubai : $1,300 , India : $900

March
02 (london)
08 (Dubai)
09 (london)
May
04 (London)
10 (Dubai)
11 (London)
July
06 (london)
12 (Dubai)
13 (london)
WeekEnd- 31-May Dubai
Instructor-Led Online Training
Duration : 1 Day
Fee :  $900


March
02
08
09
May
04
10
11
July
06
12
13
WeekEnd- 31-May
Fly-Me-a-Trainer
Duration : 1 Day
Fee : On Request
Client's Location
As per mutual convenience

Enquire Now




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On completion of this training, you will know:

  • Customer Service Overview
  • Case Management
  • Service Level Management
  • Knowledge Management
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