The Dynamics 365 Customer Engagement for Service training and certification course will give you a detailed overview of performing configuration, manage cases, manage queues, entitlements, and SLAs and configure voice of the customer. This course is the part of Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate certification.
Live Online Training (Duration : 24 Hours) | |||
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Classroom Training is available. Enquire for the fee Click
Ultra-Fast Track
If you can't spare 24 hours. We can offer you an Ultra-Fast Track for 12 hours for only USD 1,200 |
This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service.
On completion of this training, you will know:
Student Name | Country | Month | Feedback | Rating |
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Tony Williams | United States | Aug-2020 | A2. The quality of the trainer sets Koenig apart. Ridhima is a top-notch trainer. |
We offer below courses: Microsoft Power Platform Functional Consultant - Microsoft Dynamics 365 Fundamentals (CRM) - MB-910T00 Microsoft Dynamics 365 Fundamentals (ERP) - MB-920T00 Microsoft Dynamics 365 Finance - MB-310T00 Microsoft Dynamics 365 Field Service - MB-240T00 Microsoft Dynamics 365: Core Finance and Operations - MB-300T00 Microsoft Dynamics 365: Finance and Operations Apps Developer - MB-500T00-A Microsoft Dynamics 365 Sales - MB-210T01 Microsoft Dynamics 365 Business Central Functional Consultant - MB-800T00-A