An integral part of any successful customer relationship management plan is providing excellent customer service. Numerous tools are available in Microsoft Dynamics 365 Customer Service that can help businesses manage their service delivery to clients. Automation in customer care is made easier with Microsoft Dynamics 365 Customer Service, a module that includes features like a centralized knowledge base, a 360-degree view of each customer, and real-time data from interactions.
Learning the ins and outs of performing configuration, managing cases, queues, entitlements, and SLAs, and configuring the voice of the customer are all part of the Microsoft Dynamics 365 Customer Service Certification Training Course. The Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate certification requires this training course as part of the required curriculum. Check out the dates below to enrol in this Microsoft Dynamics 365 Customer Services today.
The 1-on-1 Advantage
Flexible Dates
4-Hour Sessions
Live Online Training (Duration : 32 Hours) | |||
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Through this 3-day Microsoft Dynamics 365 Customer Service certification training, participants will gain an in-depth familiarity with the robust Customer Service capabilities. Professionals in sales management, customer service management, service scheduling, system administration, and related fields can benefit from taking this Microsoft Dynamics 365 Customer Service course. Software toolkits like batch administration and automated case building are also covered in this MB-230 online course.
With the help of this Dynamics 365 tool, information pieces can be constructed and included in a compromise. The breadth and depth of this curriculum make it an excellent resource for anyone preparing to take the MB-230: Dynamics 365 for Customer Service certification exam. After finishing this Microsoft Dynamics 365 Customer Service course of technical instruction, you will be able to automate the processing of data related to practice management, conduct research into consumer service analytics, and design and implement service contracts. Koenig Solutions is an accredited Microsoft Gold Partner to deliver this Microsoft Dynamics 365 Customer Service certification training to both professionals and enterprise teams worldwide.
Individuals who can take up Microsoft Dynamics 365 Customer Service online training include, but are not limited to:
Microsoft Dynamics 365 credentials include the Microsoft MB-230 exam. Additionally, the MB-230 exam will take 120 minutes to complete. In addition, the test is exclusively offered in English.
Microsoft Dynamics 365 Customer Service Training provides post-course one-on-one instruction to help candidates continue their education and prepare for future problems (MB-230) Data for the Test. The Microsoft Dynamics 365 Customer Service Functional Consultant certification exam is one of the role-based certifications you can earn with the help of this course.
After finishing this Microsoft Dynamics 365 Customer Service course, you will have knowledge of:
Course Benefits for Microsoft Dynamics 365 for Customer Service (MB-230)
Some of the key benefits of taking part in this Microsoft Dynamics 365 Customer Service training are:
Student Name | Country | Feedback | Rating |
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Abu | United States | A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up. | |
Nick Barker | United States | A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done. | |
Robin Johnson | United States | A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig. | |
Shivani Prasad | United States | A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding. | |
Adam | United States | A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service! | |
Suresh | United States | A1. Exceptional... recommend to everyone! | |
Shyam Vaddakapett | United States | A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon. | |
Gilles Chirlias | United States | A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500. | |
Abdulrahman Saad Alshahrani | United States | A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager. | |
Anonymous | United States | https://www.youtube.com/watch?v=sqC40CFfBYI |
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