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The MB-230T01: Microsoft Dynamics 365 Customer Service course is a comprehensive training program from the Microsoft corporation developed for professionals seeking to master the Microsoft Dynamics 365 platform. This intensive course provides the empirical knowledge required to proficiently deploy, configure, and manage the Dynamics 365 Customer Service application. As a microsoft official curriculum, it serves as the primary pathway for preparing candidates for the Microsoft Customer Service certification training, validating their expertise in engineering robust customer support solutions. Leading training organizations like Koenig Solutions deliver this expert-led training, equipping professionals to systematically transform their company's service operations.
This course builds core skills required to implement and manage Microsoft Dynamics 365 Customer Service.
Case & Knowledge Management: Configure end-to-end case handling and centralized knowledge bases.
Unified Routing & Scheduling: Assign cases intelligently using skills, capacity, and business rules.
Omnichannel Contact Center: Deploy chat, voice, SMS, and other channels in a unified agent workspace.
Power Platform Extensibility: Extend functionality with Power Apps, Power Automate, and Power BI.
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USD
View Fees Breakdown
| Course Fee | 2,250 |
|
Total Fees (without exam) |
2,250 (USD) |
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
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You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
*Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
MB-230T01: Microsoft Dynamics 365 Customer Service
