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The MB-230T01: Microsoft Dynamics 365 Customer Service course is an in-depth training designed to provide learners with the knowledge and skills necessary to effectively use and customize the Dynamics 365 Customer Service application. This course covers a wide range of topics, including an overview of customer service, Case management, Service level management, knowledge management, Omnichannel engagement, Unified routing, customer service scheduling, connected customer service, customer service insights, and the use of Power Platform to extend customer service capabilities.
Learners will gain expertise in Managing cases, working with Entitlements and service level agreements (SLAs), and utilizing knowledge management to provide efficient customer support. The course also introduces Omnichannel for Dynamics 365 Customer Service, enhancing customer engagement across different channels. Additionally, students will learn how to schedule services, use Customer Voice to create surveys, and derive Analytics and insights from customer interaction data.
By the end of the course, participants will have a comprehensive understanding of how to optimize the customer service module within Dynamics 365 to improve customer satisfaction and service efficiency. This knowledge will help them in configuring customer service solutions, analyzing service-related data, and ultimately delivering exceptional customer experiences.
Successfully delivered 91 sessions for over 1,081 professionals
Intermediate
Purchase This Course
USD
View Fees Breakdown
| Course Fee | 2,025 |
|
Total Fees (without exam) |
2,025 (USD) |
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
To ensure a successful learning experience in the MB-230T01: Microsoft Dynamics 365 Customer Service course, the following prerequisites are recommended:
Please note that while these prerequisites will help you grasp the course content more effectively, motivated learners with less experience are also welcome to participate and grow their skills through the training.
| Exam Component | Details |
|---|---|
| Exam Name | MB-230T01: Microsoft Dynamics 365 Customer Service |
| Exam Type | Multiple Choice Questions (MCQs), Case Studies, Drag and Drop, and possibly other question types |
| Total Questions | Typically 40-60 |
| Passing Score | 700 (out of 1000) |
| Exam Duration | 120 minutes |
| Language | English and other selected languages |
| Exam Provider | Microsoft |
| Exam Registration | Through Microsoft's official certification website or authorized testing centers |
| Certification Validity | Generally does not expire but may require updates when significant software changes occur |
| Recommended Training | MB-230T01: Microsoft Dynamics 365 Customer Service Training Course |
The MB-230T01 course empowers professionals to optimize customer service capabilities using Dynamics 365, ideal for those in service-focused roles.
This course provides in-depth training on Microsoft Dynamics 365 Customer Service, focusing on configuring service capabilities, managing cases, implementing service levels, knowledge management, and leveraging insights for service improvement.
