Microsoft/Dynamics 365 for customer engagement for customer service/MB-230

Dynamics 365 Customer Engagement Service dynamics 365 customer engagement for service Overview

The Dynamics 365 Customer Engagement for Service training and certification course will give you a detailed overview of performing configuration, manage cases, manage queues, entitlements, and SLAs and configure voice of the customer. This course is the part of Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate certification.

Who should do Dynamics 365 Customer Engagement for Service training?

  • Dynamics 365 Customer Engagement functional consultants
This course prepares you for Exam MB-230. Download Course Contents Test your current knowledge Qubits42

dynamics 365 customer engagement service Course schedule & Prices

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 1 Day (2 Days for 4 Hours/Day)
Fee : 400 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)

Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Prerequisites
  • No formal pre-requisites for this course.

On completion of this training, you will know:

  • Customer Service Overview
  • Case Management
  • Service Level Management
  • Knowledge Management