Microsoft/Dynamics 365 for customer engagement for customer service/MB-230


Dynamics 365 for customer engagement for customer service Certification Training Course Overview

The Dynamics 365 Customer Engagement for Service training and certification course will give you a detailed overview of performing configuration, manage cases, manage queues, entitlements, and SLAs and configure voice of the customer. This course is the part of Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate certification.

Who should do Dynamics 365 Customer Engagement for Service training?

  • Dynamics 365 Customer Engagement functional consultants

Microsoft exam can be taken from home.
This course prepares you for Exam MB-230. Download Course Contents Test your current knowledge Qubits

Dynamics 365 for customer engagement for customer service Course schedule & Prices

Schedule & Prices
Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 1 Day (2 Days for 4 Hours/Day)
Fee : USD 400 (Includes Taxes) 



July
8 Hours/Day
06
12
13
20
06-07
12-13
13-14
20-21
August
8 Hours/Day
03
09
10
17
03-04
09-10
10-11
17-18
September
8 Hours/Day
07
13
14
21
07-08
13-14
14-15
21-22
Fly-Me-a-Trainer
Duration : 1 Day
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : 1 Day
Fee : On Request
On Request

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Course Prerequisites
  • No formal pre-requisites for this course.

On completion of this training, you will know:

  • Customer Service Overview
  • Case Management
  • Service Level Management
  • Knowledge Management