55242-A: Microsoft Dynamics 365 Customization and Configuration Intermediate
The 55242-A: Microsoft Dynamics 365 Customization and Configuration course equips IT professionals, developers, and solution architects with hands-on skills to customize, configure, and maintain Dynamics 365 environments. It solves the critical challenge of adapting Dynamics 365 to complex business processes, ensuring alignment with organizational goals. With 67.9% of organizations using CRM systems, demand for certified customizers is high.
This course prepares learners for the MB2-716 certification exam, a key step toward the MCSA: Microsoft Dynamics 365 credential. Koenig Solutions offers 30-day lab access and official vendor-authorized courseware, enabling practical mastery. Graduates gain the expertise to streamline business operations and advance into roles like Dynamics 365 consultant or system administrator.
Training Formats & Pricing
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Course Overview
The 55242-A: Microsoft Dynamics 365 Customization and Configuration course by Microsoft is designed for IT professionals, functional consultants, and developers seeking to master the configuration and customization of Dynamics 365 Customer Engagement apps. This comprehensive training maps directly to the skills measured in the MB2-716 certification exam and prepares learners for roles such as Dynamics 365 System Administrator, Implementation Consultant, or Technical Support Engineer. With over 65% of Fortune 500 companies adopting Microsoft Dynamics 365 to streamline operations, professionals with hands-on customization expertise are in high demand across industries including finance, healthcare, and retail.
Students engage with key Microsoft technologies including the Power Platform Admin Center, Power Apps Maker Portal, Common Data Service (now Microsoft Dataverse), Power Automate, Business Process Flows, and Dynamics 365 Sales and Customer Service apps. The course features extensive hands-on labs conducted within a live Dynamics 365 environment where students build end-to-end solutions, including configuring security models, customizing entities and forms, designing interactive dashboards, and automating workflows. A key real-world project involves creating a fully customized model-driven app from scratch, integrating it with Microsoft Outlook and SharePoint, and deploying it across multiple environments using managed solutions to simulate enterprise application lifecycle management.
This training prepares candidates for the Microsoft Certified: Dynamics 365 Customization and Configuration certification (MB2-716), a credential recognized across the Microsoft partner ecosystem and often required in enterprise RFPs. Certified professionals report an average salary increase of 20–25%, with Dynamics 365 consultants earning between $85,000 and $125,000 annually based on experience and location. Koenig Solutions enhances learning with Guaranteed-to-Run batches, official Microsoft courseware, and optional 1-on-1 mentoring, ensuring learners gain practical mastery. Completing 55242-A: Microsoft Dynamics 365 Customization and Configuration positions IT professionals to lead digital transformation initiatives and advance into senior solution architect or lead consultant roles within the growing Power Platform ecosystem.
What You'll Learn
Skills You'll Gain
Prerequisites
- Working knowledge of Microsoft Dynamics 365 Customer Engagement core functionality as defined in 55242-A: Microsoft Dynamics 365 Customization and Configuration by Microsoft.
- Basic understanding of relational database concepts to support data modeling and configuration tasks.
- Familiarity with Microsoft Power Platform fundamentals and the underlying architecture of Dynamics 365.
- Experience with security roles including System Administrator and System Customizer to manage access and permissions.
- Familiarity with creating and managing business units, users, and teams within the Dynamics 365 environment.
- Understanding of how to import, export, and manage customizations within Dynamics 365 solutions.
- Hands-on experience with Dynamics 365 data import techniques and tools for data migration and updates.
- Basic proficiency in configuring and managing Dynamics 365 organizations and performing initial setup tasks.
Certification Exam
Everything you need to know about the MB-230 certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Dynamics 365 Environment Setup
2
Day 2– System Configuration Essentials
3
Day 3– Security and Access Control
4
Day 4– Data Modeling and Customization
5
Day 5– 55242-A App Customization
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Official Courseware
Hands-On Lab Environment (30 days)
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Hands-On Lab
Live Lab Sandbox
Real EnvironmentPractice in a real lab environment with full access to the tools and services covered in the course.
30+ Guided Labs
30+Step-by-step lab exercises designed to reinforce each module with practical, hands-on tasks.
Lab Manual Included
Full GuideComprehensive lab guide with detailed instructions, screenshots, and troubleshooting tips.
Post-Training Access
30 Days30 days of extended lab access after your training ends so you can continue practicing.
Career Outcomes
of MB-230 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the MB-230 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Dynamics 365 Functional Consultant
- CRM Customization Specialist
- Business Applications Analyst
- Dynamics 365 Solutions Designer
- Power Platform Consultant
Companies Hiring
and 5,000+ organizations worldwide seeking MB-230 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
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Enterprise Client ✓ Verified -
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“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
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“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
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“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
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“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
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“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
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“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the MB-230 training course
Is the certification exam included in the 55242-A: Microsoft Dynamics 365 Customization and Configuration course fee?
What training formats does Koenig offer for 55242-A: Microsoft Dynamics 365 Customization and Configuration?
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How long is the certification valid after the 55242-A: Microsoft Dynamics 365 Customization and Configuration exam?
What post-training support is included with 55242-A: Microsoft Dynamics 365 Customization and Configuration?
What are the prerequisites for 55242-A: Microsoft Dynamics 365 Customization and Configuration?
What is the average salary for those who complete 55242-A: Microsoft Dynamics 365 Customization and Configuration?
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