55242-A: Microsoft Dynamics 365 Customization and Configuration Course Overview

Last Updated : 28 Dec 2024

55242-A: Microsoft Dynamics 365 Customization and Configuration Course Overview

The 55242-A: Microsoft Dynamics 365 Customization and Configuration course is an in-depth training program designed to equip learners with the skills necessary to customize and configure the Dynamics 365 platform effectively. Throughout the course, participants will gain familiarity with various versions of Microsoft Dynamics 365, understand the underlying framework, and learn about the available tools for customizers. The course covers key topics such as Initial setup, security management, Entity creation, Field customization, Relationship and mapping configurations, as well as Form, view, and visualization customizations. Additionally, it delves into the Unified Client Interface (UCI), processes including Workflows and Business process flows, and comprehensive Solution management. Individuals who complete this course will be well-prepared for D365 customization and configuration, having received hands-on Microsoft Dynamics 365 customization and configuration training. This expertise is vital for professionals looking to tailor Dynamics 365 to meet specific business requirements and enhance overall system functionality.

5.0

Successfully delivered 21 sessions for over 28 professionals

Intermediate

Purchase This Course

Add Certification

USD

2,050^♱

View Fees Breakdown

Course Fee	2,050
Exam Fee	165
Total Fees (without exam)	2,050 (USD)

USD

1,550^♱

View Fees Breakdown

Course Fee	1,550
Exam Fee	165
Total Fees (without exam)	1,550 (USD)

USD

^♱

View Fees Breakdown

Flexi Video	16,449
Official E-coursebook
Exam Voucher (optional)
Hands-On-Labs²	4,159
+ GST 18%	4,259
Total Fees (without exam & Labs)	22,359 (INR)
Total Fees (with Labs)	28,359 (INR)

Fee On Request

Live Training (Duration : 32 Hours)
Per Participant
Guaranteed-to-Run (GTR)
Classroom Training fee on request

4 Hours

Week Days

8 Hours

Weekends

Select Date
CST(united states)

Select Time

Day	Time
to	to

♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

Happiness Guaranteed

Live Training (Duration : 32 Hours)
Per Participant
Classroom Training fee on request

Koeing Learning Stack

Koenig Learning Stack

Free Pre-requisite Training

Join a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.

Assessments (Qubits)

Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.

Post Training Reports

Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.

Class Recordings

Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.

Free Lab Extensions

Extend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.

Free Revision Classes

Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

Scroll to view more course dates

♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

Happiness Guaranteed

Can't Attend Live Online Classes? Choose Flexi- A self paced learning option

Request More Information

Email: WhatsApp:

Koenig's Unique Offerings

1-on-1 Training

Schedule personalized sessions based upon your availability.

Learn More

Customized Training

Learning without limits. Create custom courses that fit your exact needs, from blended topics to brand-new content.

Learn More

Happiness Guaranteed

Experience exceptional training with the confidence of our Happiness Guarantee, ensuring your satisfaction or a full refund.

Learn More

Destination Training

Immerse yourself in a focused learning environment, free from distractions, where you can sharpen your skills in popular global destinations.

Learn More

Fly-Me-A-Trainer (FMAT)

Flexible on-site learning for larger groups. Fly an expert to your location anywhere in the world.

Learn More

1-on-1 Training

Schedule personalized sessions based upon your availability.

Learn More

Customized Training

Learning without limits. Create custom courses that fit your exact needs, from blended topics to brand-new content.

Learn More

Happiness Guaranteed

Experience exceptional training with the confidence of our Happiness Guarantee, ensuring your satisfaction or a full refund.

Learn More

Destination Training

Immerse yourself in a focused learning environment, free from distractions, where you can sharpen your skills in popular global destinations.

Learn More

Fly-Me-A-Trainer (FMAT)

Flexible on-site learning for larger groups. Fly an expert to your location anywhere in the world.

Learn More

Koenig is the ANZ Winner of FY24 Superstar Campaign

Winner of the Microsoft’s Asia Superstar Campaign in FY 22

Download Course Contents

Course Prerequisites

To ensure that you can successfully undertake the 55242-A: Microsoft Dynamics 365 Customization and Configuration course and gain the maximum benefit from the content covered, the following are the minimum required prerequisites:

Basic understanding of Microsoft Windows operating systems and its core functionality.
Familiarity with the concepts of relational databases.
Experience with any of the Microsoft Office applications, particularly Excel and Outlook.
Basic knowledge of business processes and how they might be implemented in a software solution.
An understanding of cloud computing concepts, especially as they relate to Microsoft cloud solutions.
It's helpful to have some general experience or awareness of customer relationship management (CRM) principles and practices.
While not mandatory, prior exposure to any version of Microsoft Dynamics CRM or Dynamics 365 would be beneficial.

These prerequisites are designed to provide a foundation on which the course will build. If you don't have experience in some of these areas, you might find some sections of the course challenging, but they are not intended to exclude interested learners who are motivated to understand Microsoft Dynamics 365 Customization and Configuration.

Copilot with Microsoft Dynamics 365 CRM

Dynamics 365 Customer Engagements App with Customization

MB-210T01: Microsoft Dynamics 365 Sales

MB-230T01: Microsoft Dynamics 365 Customer Service

MB-240T00: Microsoft Dynamics 365 Field Service

MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)

55242-A: Microsoft Dynamics 365 Customization and Configuration

Copilot with Microsoft Dynamics 365 CRM

Dynamics 365 Customer Engagements App with Customization

MB-210T01: Microsoft Dynamics 365 Sales

MB-230T01: Microsoft Dynamics 365 Customer Service

MB-240T00: Microsoft Dynamics 365 Field Service

PL-200T00: Microsoft Power Platform Functional Consultant

Target Audience for 55242-A: Microsoft Dynamics 365 Customization and Configuration

The course 55242-A focuses on the customization and configuration of Microsoft Dynamics 365, targeting IT professionals seeking advanced system skills.
Target Audience for the Course:

Dynamics 365 Customizers and Configurators
IT Professionals working with CRM systems
System Administrators managing Dynamics 365 environments
Technical Support Specialists for Dynamics 365 solutions
CRM Consultants focusing on Microsoft solutions
Developers looking to understand the backend setup of Dynamics 365
Business Analysts aiming to tailor Dynamics CRM to company needs
Project Managers overseeing Dynamics 365 deployments
Solution Architects designing Dynamics 365 integrations and customizations
Technical Sales Professionals requiring in-depth product knowledge
Power Platform Specialists working with Dynamics 365 and related Microsoft technologies

Learning Objectives - What you will Learn in this 55242-A: Microsoft Dynamics 365 Customization and Configuration?

Introduction to the Course's Learning Outcomes and Concepts Covered

This course provides a comprehensive understanding of customization and configuration techniques within Microsoft Dynamics 365, enabling participants to tailor the platform to meet specific business needs.

Learning Objectives and Outcomes

Understand the structure and capabilities of Dynamics 365, including versions, framework, tools, and solution management.
Set up and configure the Dynamics 365 environment, including system settings, email, SharePoint, and auditing functionalities.
Design and implement robust security models through configurations of business units, security roles, users, teams, and hierarchy security.
Create and manage custom entities, including setting ownership, properties, and security, as well as understanding virtual entities.
Customize fields by understanding field types and formats, creating calculated fields, and setting field-level security.
Develop and customize relationships and mappings between entities, comprehend relationship behavior, and establish hierarchy relationships.
Design and modify forms, views, and visualizations, including different form types and system charts, ensuring user-friendly interfaces.
Utilize the Unified Client Interface (UCI) for app customization, employing the App Designer and Sitemap Designer for optimal app configuration.
Create and manage processes like workflows, business process flows, and custom actions to automate business operations effectively.
Master solution management by learning how to add components, handle unmanaged and managed solutions, and understand the implications of solution deletion and cloning.