Exam MB-210T01: Microsoft Dynamics 365 Sales Training Certification Course

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MB-210T01: Microsoft Dynamics 365 Sales Course Overview

The MB-210T01: Microsoft Dynamics 365 Sales course is designed to give you the knowledge and skills needed to effectively manage and implement Microsoft Dynamics 365 Sales in customer-facing selling scenarios. It covers how to use the customer engagement functionality of Microsoft Dynamics 365 to drive sales through lead nurturing, customer engagement and organizational productivity. You will also learn how to use the sales automation capabilities and interactivity features of the software to ensure customer satisfaction and build customer relationships. Throughout the course, you will be exposed to hands-on labs and lectures covering advanced topics such as marketing, product availability, and lead management. Upon completion of the course, you should have an understanding of the key features of Microsoft Dynamics 365 and be able to configure customer engagement, product availability, and lead management.

The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Configure Dynamics 365 Sales
  • Configure organization and management settings
  • Lab : Lab 1.1: Validate lab environment
  • Manage leads with Dynamics 365 Sales
  • Manage opportunities with Dynamics 365 Sales
  • Lab : Lab 2.1: Manage customers
  • Manage and organize your product catalog with Dynamics 365 Sales
  • Process sales orders with Dynamics 365 Sales
  • Define and track individual goals with Dynamics 365 Sales
  • Use goal metrics in Dynamics 365 Sales
  • Analyze data in Dynamics 365 Sales
  • Analyze data with Power BI
  • Create a survey project with Dynamics 365 Customer Voice
  • Create surveys with Dynamics 365 Customer Voice
  • Send Dynamics 365 Customer Voice surveys
Live Online Training (Duration : 16 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1150 + If you accept merging of other students. Per Participant Incl. Official Course-Book & excluding VAT/GST
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1000 Per Participant Incl. Official Course-Book & excluding VAT/GST
26 - 27 Jun GTR Co-Students
09:00 AM - 05:00 PM CST
(8 Hours/Day)
03 - 04 Jul
09:00 AM - 05:00 PM CST
(8 Hours/Day)
07 - 08 Aug
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
MB-210T01: Microsoft Dynamics 365 Sales
Course Prerequisites

The following prerequisites must be met before taking MB-210T01: Microsoft Dynamics 365 Sales Training:
1. Completion of MB-200T00: Microsoft Dynamics 365 Customer Engagement Core or MB-200: Microsoft Dynamics 365 Customer Engagement Core.
2. Knowledge of customer service concepts, processes, and best practices.
3. Understanding of general business processes related to sales, including the sales process, sales force automation (SFA) and weekly sales cycles.
4. Understanding of contact and account management concepts.
5. Understanding of opportunities and opportunity management.
6. Understanding of sales stages and sales pipelines.
7. Understanding of core marketing concepts, such as lead management and campaigns.
8. Experience with Microsoft Office applications, such as Outlook, Word, Excel, and PowerPoint.

Target Audience

The target audience for MB-210T01 Microsoft Dynamics 365 Sales Training is any corporate individuals and organizations or corporate sales teams who are looking to expand their knowledge and understanding of Microsoft Dynamics 365 Sales and its related functionalities
This training imparts valuable skills for those who need to leverage technology for managing sales operations and acquire a deeper understanding of customer relationships, data, and insights provided by Dynamics 365 Sales
Business stakeholders, operational personnel, sales reps, project managers, IT operations and support staff, analysts, and architects will benefit from the course and apply the knowledge to Dynamics 365 Sales implementation, customizing, and maintenance

Learning Objectives of MB-210T01: Microsoft Dynamics 365 Sales

The Microsoft Dynamics 365 Sales training provides learners with the knowledge required to use a comprehensive set of tools that help your sales team foster customer relationships and increase sales opportunities. The objectives of this course are to enable learners to effectively apply their knowledge of Dynamics 365 Sales to their job, understand how the modules of Dynamics 365 Sales can be used to support the sales process, gain knowledge in the areas of leads, accounts, contacts and opportunities, leverage sales insights to identify trends, improve pipeline visibility and create meaningful reports, and understand the value of integrations with existing systems. Finally, learners will understand how to use Dynamics 365 Sales to create better customer experiences and drive business growth.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
on Trust Pilot
Student Name Feedback
Leanne Bibby
United States
A1. Trainer was lovely and very helpful
Roseline Nkemasong Atemnkeng
United States
I trully appreciate all the live demos as it helped me follow along during my first course with Mohan Sindhu. He is an excellent teacher as he has an in depth knowledge of what he does and above all is a very patient to facilitate. His flexibility and engagement towards the training for the last 7 days has been awesome. The virtual labs practicals which helped me to be hands on is an amazing tool as it curbed my understanding of my subject matter easily. I'll choose Koenig-Solutions and my instructor for Microsoft Power Platform any day, any time for my next training in the world of technology. Thank you Nkemasong Roseline
Onorine Ajeh
United States
A1. its such an awesome experience participating in the just-concluded training.It was an awesome experience attending this new innovative program.i learned a lot from the trainer.As bulky as the training materials were, the trainer presented them so simple and practicably.He was able to answer all questions asked with so much patience. he spoke so clear and fluently.At the end of it,i can say my objectives for taking this course are met and i know from here i don't regret i took this course.
Sarah Wyatt
United States
A1. very clear and easy to understand
Shivani Thakur
United States
A2. It was very good experience.
Salman Shaikh
United States
Yes she is helpful.
Justin Ugboro
United States
A2. Great learning experience
Danielle Short
United States
A1. Ridhima was fantastic. She did a great job even when faced with technical issues and some tough 'user' experience questions.
Tony Williams
United States
A2. The quality of the trainer sets Koenig apart. Ridhima is a top-notch trainer.
Gennady Kotlyenko
United States
A2. Koenig was very adaptive to our needs, tailored class content as we asked. Also option of having 4 hrs session is very usefull, not all other companies offer such.


You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
You can request a refund if you do not wish to enroll in the course.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes you can request your customer experience manager for the same.
Yes, course requiring practical include hands-on labs.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
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Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Official Course-Book
  • Testing Via Qubits
  • Remote Labs
Yes, Koenig Solutions is a Microsoft Gold Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.

This Microsoft Dynamics 365 Sales online course is best suited for Dynamics 365 Functional Consultants. These professionals are responsible for performing discovery, capturing any requirements, interacting with stakeholders and SMEs, translating requirements and introducing a practical solution. This Microsoft Dynamics 365 Sales certification course equips these professionals with the capabilities to think outside the box, codeless extensibility and application/service integrations.


On average, the cost of this Microsoft Dynamics 365 Sales course at Koenig Solutions sits at USD 990. This pricing tends to vary based on the location of the participant and choice of learning mode.

However, the examination costs USD 165. This may also vary based on the location of the student and the choice of a proctor.

The average duration of this Microsoft Dynamics 365 Sales course is one day. This training will be delivered by an expert Microsoft Dynamics 365 trainer with real industry expertise worldwide.

As of June 30th 2021, all Microsoft certifications are valid for a period of a year after the date they are earned. Professionals are advised to renew their certification annually for it to stay valid and relevant. 

Participants who enrol for the Microsoft Dynamics 365 for Sales certification training will get:

  • A copy of the Microsoft Dynamics 365 for Sales course material
  • Microsoft Dynamics 365 for Talent MB 210 Sample Papers
  • Dynamics 365 Sales exercises developed by an expert trainer
  • Microsoft Dynamics 365 for Sales training certificate from an Authorized Microsoft Gold Partner

Yes, Koenig Solutions is an accredited Microsoft Gold Partner Training Partner to deliver Microsoft Dynamics 365 for Sales Certification Training globally.

You can take up this Microsoft Dynamics 365 for Sales certification training course in multiple delivery modes that include:

  • Instructor-led classroom training
  • Instructor-led Live online training
  • 1-on-1 training
  • Fly-me-a-Trainer
  • Corporate/on-site training

Prices & Payments

Yes, We are
Yes of course.

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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This webinar focuses on how Dynamics 365 CRM can help sales teams improve their productivity and efficiency, by providing tools for managing leads, contacts, and opportunities, as well as integrating with other Microsoft tools like Outlook and LinkedIn.

28 Jun 2023 at 04:30 AM CST

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