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We're here to help you find itThe Copilot with Microsoft Dynamics 365 CRM certification is a professional credential that validates an individual's proficiency in utilizing Microsoft's customer relationship management (CRM) tool, Dynamics 365. It acknowledges their expertise in leveraging this robust software to manage, analyze, and improve customer interactions. Industries employ certified professionals to fine-tune their CRM strategies, streamline business processes, and provide personalized customer experiences, thus increasing overall efficiency and profitability. The certification equips individuals with the ability to harness Dynamics 365's capabilities such as Sales force automation, Marketing modules, Service management etc., enabling organizations to maintain a customer-focused approach in all aspects.
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| Course Fee | 600 |
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Total Fees (without exam) |
600 (USD) |
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Koenig Learning Stack
Free Pre-requisite TrainingJoin a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.
Assessments (Qubits)Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.
Post Training ReportsReceive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.
Class RecordingsGet access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.
Free Lab ExtensionsExtend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.
Free Revision Classes Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.
Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
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♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
• Familiarity with basic computing concepts
• Basic knowledge of Microsoft Windows operating system
• Understanding of Customer Relationship Management (CRM) principles
• Working knowledge of basic networking concepts
• Experience with Microsoft Dynamics 365 CRM
• Basic understanding of database concepts.
Copilot with Microsoft Dynamics 365 CRM certification training is a comprehensive course that equips learners with skills to efficiently use Microsoft's CRM platform. Topics covered in the course include understanding customer engagement, sales, customer service, field service, marketing, and project service automation. Also, attendees learn about Power Platform, which involves Power BI, Power Apps, and Power Automate. The training enables users to effectively manage customer relationships, track marketing campaigns, and streamline business processes.
Learning the Copilot with Microsoft Dynamics 365 CRM course provides multiple benefits, including advanced proficiency in customer relationship management, improved business analysis skills, proficiency in navigating and utilizing Microsoft Dynamics effectively, and increased career growth opportunities in the fields of sales, customer service, and marketing.
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- Professionals in customer relationship management (CRM) interested in utilizing AI technologies
- Teams using Microsoft Dynamics 365 CRM seeking to streamline operations
- Businesses looking for tools to improve customer engagement and service
- Tech-savvy individuals aiming to maximize the potential of Microsoft Dynamics 365 platform
- IT decision-makers responsible for innovating their company's CRM processes.
- Engage with Certified Instructors with deep domain expertise in Microsoft Dynamics 365 CRM.
- Boost Your Career with knowledge of a highly desirable CRM skill.
- Opt for Customized Training Programs styled to suit your learning needs and career goals.
- Experience Destination Training by choosing your preferred location for an immersive learning journey.
- Enjoy Affordable Pricing for high-quality comprehensive training.
- Trust Top Training Institute with a global reputation for excellence in professional education.
- Choose Flexible Dates that fit into your busy schedule seamlessly.
- Opt for Instructor-Led Online Training for effective, interactive learning from anywhere.
- Choose from a Wide Range of Courses including basics to advanced modules.
- Benefit from Accredited Training recognized by leading organizations in the tech industry.
After completing Copilot with Microsoft Dynamics 365 CRM certification training, individuals can gain skills such as managing and customizing sales, customer service, field service, and project service automation modules. They also learn to configure and customize the Microsoft Dynamics CRM system to meet business requirements. Additionally, they acquire skills in managing Dynamics 365 resources, workflows, security, business processes, and integrations. This training also enhances their proficiency in using Microsoft Power Apps and Power Automate to customize and extend Dynamics 365.
Companies like Microsoft, IBM, and Cognizant Technology Solutions actively hire professionals certified in Microsoft Dynamics 365 CRM for copilot roles. They look for experts in managing client relationships, improving business processes and driving overall customer engagement, leveraging the robust capabilities of this CRM platform.
The learning objectives of the Copilot with Microsoft Dynamics 365 CRM course are to provide students with an in-depth understanding of Microsoft Dynamics 365 CRM functionalities, configuration, and integration with other tools. The aim is to equip students with the skills to streamline business operations and improve customer relationships using the CRM application. Students will learn to customize and configure the CRM, manage customer relationships, generate insights using analytics, and troubleshoot any issues. They will also discover how to leverage the AI capabilities of Copilot to automate business processes. This knowledge would enable them to implement efficient CRM solutions in their organizations.
