The MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course is designed to provide learners with a comprehensive understanding of the capabilities, features, and functionalities of Microsoft Dynamics 365 customer engagement apps. It focuses on core components such as marketing, sales, customer service, and field service.
Module 1 introduces participants to navigating the Dynamics 365 customer engagement apps, exploring common activities, and integration options, with practical labs to reinforce learning. Module 2 dives into the fundamentals of Dynamics 365 Marketing, including Creating customer journeys and segments. Module 3 covers the essentials of Dynamics 365 Sales, teaching users how to manage leads and opportunities, along with Sales-related capabilities. Module 4 focuses on Dynamics 365 Customer Service, Knowledge management, and Handling customer cases. Lastly, Module 5 provides insights into Dynamics 365 Field Service, including Work order creation and Scheduling processes.
By the end of the course, learners will gain valuable skills that can help organizations improve customer experiences, streamline operations, and enhance marketing and sales efforts. This foundation-level course is beneficial for those looking to build a career around Microsoft Dynamics 365 customer engagement solutions or to understand how CRM systems can create business value.
Purchase This Course
USD
View Fees Breakdown
| Course Fee | 525 |
|
Total Fees (without exam) |
525 (USD) |
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
To ensure you can successfully undertake training in the MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course, the following are the minimum required prerequisites:
Please note that while prior technical experience is helpful, it is not mandatory to begin this course. The training is designed to introduce the core capabilities of Microsoft Dynamics 365 customer engagement apps to those who are new to the platform.
| Exam Component | Details |
|---|---|
| Exam Name | MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) |
| Exam Type | Multiple Choice Questions (MCQs) |
| Total Questions | 40-60 |
| Passing Score | 700 (out of 1000) |
| Exam Duration | 60 minutes |
| Language | English |
| Exam Provider | Microsoft |
| Exam Registration | Through Microsoft's official certification website or authorized testing centers |
| Certification Validity | Does not expire (Valid for life) |
| Recommended Training | Microsoft Dynamics 365 Fundamentals (CRM) Training Course |
The MB-910T00 course provides foundational knowledge of Microsoft Dynamics 365 CRM, focusing on customer engagement, marketing, sales, and service.
Gain foundational knowledge of Microsoft Dynamics 365's customer engagement apps and their capabilities to enhance customer relationship management processes.
