Master MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Course - Most Sought-After CRM Training

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MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Course Overview

The MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) certification is a fundamental-level credential that validates an individual's understanding of Microsoft Dynamics 365; a suite of business applications aimed to streamline processes, improve customer relations and drive business growth. Covering integral concepts like customer engagement, core functionalities, artificial intelligence, automation, and mixed reality, the certification qualifies holders for roles that maximize the utility of Dynamics 365. Industries widely adopt this CRM platform, utilizing it for tasks such as sales force automation, customer service, and project service automation. As such, the certification illustrates aptitude in using the platform to its full potential- an asset that possesses intrinsic industry value.


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Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
Live Online Training (Duration : 8 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

656 + If you accept merging of other students. Per Participant Incl. Official Course-Book & excluding VAT/GST
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
525 Per Participant Incl. Official Course-Book & excluding VAT/GST
Online (GTR)
11 Dec
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online (GTR)
18 Dec
09:00 AM - 05:00 PM CST
(8 Hours/Day)
01 Jan
09:00 AM - 05:00 PM CST
(8 Hours/Day)
05 Feb
09:00 AM - 05:00 PM CST
(8 Hours/Day)
+ If you accept merging of other students.
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)
Course Prerequisites
- Basic knowledge of Microsoft Office Suite
- Understanding of basic sales and customer service concepts
- Prior experience in navigating software applications
- Familiarity with cloud computing concepts
- Basic understanding of CRM strategies and practices
- Knowledge of core Microsoft Dynamics 365 applications and functions.

MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Certification Training Overview

MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) certification training is a course that provides foundational knowledge of Dynamics 365 offerings. The course covers fundamental topics such as Dynamics 365 applications, AI, mixed reality, cloud concepts, Microsoft's cloud model, security, and compliance. It also introduces users to the role of Dynamics 365 as a productivity tool for businesses. This training is crucial for beginners or professionals who want a comprehensive overview of Microsoft Dynamics 365 and its applications.

Why Should You Learn MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)?

Learning MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) offers benefits like mastering customer relationship management, enhancing business productivity, and social media management. The course provides necessary knowledge to analyze statistical data, application configuration, ensure data privacy and security, thus improving overall business operations.

Target Audience for MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Certification Training

- Professionals interested in learning Microsoft Dynamics 365
- Information workers in sales, service, or marketing operations
- Newcomers seeking to optimize customer relationships with CRM
- IT professionals responsible for administering Microsoft Dynamics 365 platforms
- Business analysts looking to utilize CRM for business strategy
- Consultants working on Dynamics 365 implementation projects

Why Choose Koenig for MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Certification Training?

• Certified Instructor: Training is led by a Microsoft Certified Instructor ensuring quality and relevant teaching.
• Boost Your Career: Learn key features of Microsoft Dynamics 365 that can help boost your career.
• Customized Training Programs: Programs are tailored to cater individual needs and objectives.
• Destination Training: The institute offers training at multiple international locations.
• Affordable Pricing: Training programs are competitively priced to ensure affordability.
• Top Training Institute: Koenig Solutions is a renowned and highly rated training institute.
• Flexible Dates: Training dates can be scheduled according to student convenience.
• Instructor-Led Online Training: Live online training options are available for remote learning.
• Wide Range of Courses: A broad array of Microsoft Dynamics courses are offered.
• Accredited Training: The institute is accredited by leading certification bodies.

MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Skills Measured

Upon completion of the MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) certification training, an individual will have gained skills in understanding Dynamics 365; its apps and components, cloud services and mobile apps. They will also have an understanding of artificial intelligence (AI) and mixed reality (MR) in Dynamics 365, and be capable of describing model-driven apps and Dynamics 365 security. Finally, users will be knowledgeable in identifying common use cases for Dynamics 365 modules.

Top Companies Hiring MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Certified Professionals

Top companies hiring MB-910T00: Microsoft Dynamics 365 Fundamentals certified professionals include Accenture, Microsoft, IBM, and Cognizant. These companies require these professionals to help manage CRM processes, sales, and customer service operations. Critical sectors such as healthcare, finance, and manufacturing also have a high demand for such skilled professionals.

Learning Objectives - What you will Learn in this MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Course?

The primary learning objectives of MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course is to acquaint learners with the basic concepts of Microsoft Dynamics 365. By the end of the course, students will be familiar with Dynamics 365 applications, features, functionalities, and integration capabilities. They will learn about implementing simple business solutions with Microsoft Dynamics 365 sales, customer service, field service, and marketing applications. They will also have a clear understanding of the Core functionality, cloud and data management, Dynamics 365 reporting, the core artificial intelligence configuration, and the use and benefits of the Power Platform.
Student Name Feedback
Amit Sharma
Really enjoyed the session, informative and clear instruction on how to achieve the goal.
Maria Borg
Yes very clear explanation
Ramesh Verma
Great Job, keep it up!!!
Hassan Al-Zayani
Thank you Vandhana for applying the real life examples to the course and making it relevant
Zoe Thompson
Hammad was fantastic, very patient, easy to understand, offered to show me a few extra steps and really helped me to understand the course material. It's definitely a good option to have an instructor you can ask questions of!
Harrison Smith
United States
HE was very informative and helpful through the whole process. Very patient and would highly recommend.
John Smith
United States
Salman was very patient with me, always available, personable and friendly as well as being highly informative!
Oliver Harrison
Yashaswi KS is an excellent trainer, who has an in-depth knowledge of the course. I'll gladly recommend her to others, as she is definitely the right fit for helping interested persons take this course.
Rajat Sharma
Great explanation and engaging session. Learned a lot of new things related to VM Ware
Rajesh Sharma
Interactive sessions with trainer that gives me better understanding of the course, great explanations with practical and to the point explanation.
Arjun Patel
he is great trainer
Ravi Patel
To an outstanding trainer: Your passion and dedication light the path for growth and success. Keep inspiring!
Ravi Verma
it was awesome experience to learn from him
Arjun Sharma
Yes, he is friendly and have good teaching skills. Explain each complex concepts with simple method.
Priya Sharma
Trainer Akansha Nehra is very friendly, You are doing very amazing work please keep helping the freshers .you are really perfect in your work ,thank you


Yes, we do. For details go to flexi
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
Yes, course requiring practical include hands-on labs.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, you can pay from the course page and flexi page.
Yes, if we have an office in your city.
Yes you can.
Yes, we also offer weekend classes.
You can request a refund if you do not wish to enroll in the course.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes you can request your customer experience manager for the same.
You can pay through debit/credit card or bank wire transfer.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our email address.
Yes, we do offer corporate training More details
Yes, we do.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
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To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
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Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Official Course-Book
  • Testing Via Qubits
  • Remote Labs
Yes, Koenig Solutions is a Microsoft Gold Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.

The Microsoft Dynamics 365 Fundamentals course is intended for professionals in different roles and at various stages in their careers. It is strongly recommended for IT professionals, business stakeholders and other professionals looking for exposure to the customer engagement capabilities of Dynamics 365. Students, recent graduates, and individuals looking to make a career change by leveraging Dynamics 365 are strongly encouraged to take this course.

The average cost of this Microsoft Dynamics 365 Fundamentals course sits at USD 750 from Koenig Solutions. However, this cost is likely to fluctuate based on choice of learning method, and location of the student. The price of the examination is USD 99. This costing may also fluctuate based on the location of the student and choice of proctor.

The duration of this Microsoft Dynamics 365 Fundamentals course as offered by Microsoft, is two days.

The Microsoft Dynamics 365 Fundamentals course is offered in English, Italian, Japanese, Korean Arabic, Chinese (Simplified), Chinese (traditional), French, German, Portuguese (Brazil), Russian, Spanish.

Participants who enroll for the MB-910 Microsoft Dynamics 365 Fundamentals certification training will get:

  • A copy of the Microsoft Dynamics 365 Fundamentals course material
  • Microsoft MB-910 Sample Papers
  • Hands-on exercises developed by an expert trainer
  • MB-910 course completion certificate from a Microsoft Gold Partner

Yes, Koenig Solutions is a Microsoft Gold Partner to deliver Microsoft Dynamics 365 Fundamentals Certification Training across the globe.

You can take up this Microsoft Dynamics 365 Fundamentals certification training course in multiple delivery modes that include:

  • Instructor-led classroom training
  • Instructor-led Live online training
  • 1-on-1 training
  • Fly-me-a-Trainer
  • Corporate/on-site training

Prices & Payments

Yes, We are
Yes of course.

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.
Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)