MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification Training Course Overview

Enroll for the 2-day Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification training course from Koenig Solutions accredited by Microsoft. If you’re familiar with business operations, customer relationship management (CRM), and are IT savvy—either generally or through work experience—take advantage of this certification to highlight those skills. Validate your broad exposure to the customer engagement capabilities of Dynamics 365 to enhance your career journey.

Target Audience:

IT professionals who want to show a general understanding of the applications they work with

  • Business stakeholders and others who know Dynamics 365 and who want to validate their skills and experience
  • Developers who want to highlight their understanding of business operations and CRM
  • Students, recent graduates, and people changing careers who want to leverage Dynamics 365 customer engagement capabilities to move to the next level

 

This course prepares you for Exam MB-910. Test your current knowledge Qubits42

MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (Duration : 16 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1000
02 - 03 Aug 09:00 AM - 05:00 PM CST
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06 - 07 Sep 09:00 AM - 05:00 PM CST
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Course Modules

Module 1: Learn the Fundamentals of Dynamics 365 Marketing
  • Get introduced to the Dynamics 365 customer engagement apps
  • Examine Dynamics 365 Marketing
  • Describe Dynamics 365 Marketing capabilities
  • Review Additional Marketing Apps
Module 2: Learn the Fundamentals of Dynamics 365 Sales
  • Explore Dynamics 365 Sales
  • Manage the sales lifecycle with Dynamics 365 Sales
  • Manage Leads
  • Manage Opportunities
  • Working With Product Catalog
  • Review additional sales apps
Module 3: Learn the Fundamentals of Dynamics 365 Customer Service
  • Examine Dynamics 365 Customer Service
  • Describe Dynamics Customer Service capabilities
  • Review additional customer service apps
  • SLA and entitlement overview
  • Create and manage entitlements
  • Create and manage SLAs
Module 4: Learn the Fundamentals of Dynamics 365 Field Service
  • Examine Dynamics Field Service
  • Generate Work Orders in Dynamics 365 Field Service
  • Describe the scheduling capabilities of Dynamics 365 Field Service
  • Examine the inventory management capabilities of Dynamics 365 Field Service
  • Review the asset management capabilities of Dynamics 365 Field Service
Module 5: Learn the Fundamentals of Dynamics 365 Project Operations (CRM)
  • Examine Dynamics 365 Project Operations
  • Describe the sales capabilities of Dynamics 365 Project Operations
  • Plan projects with Dynamics 365 Project Operations
  • Review the resource utilization capabilities of Dynamics 365 Project Operations
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Course Prerequisites

Candidates of this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.An understanding of cloud computing is helpful, but isn't necessary.

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