Exam MB-910 Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Certification Training Course

Download Course Contents

MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Course Overview

In order for businesses to generate income, they must have a strong grasp on how to best communicate and interact with their customers and prospects. To introduce strong strategies, businesses recruit software and applications to help them track and share critical information that could make or break a sale. When the software seamlessly integrates with other applications the business uses, this is a winning combination.

Microsoft Dynamics 365 is a commonly used cloud-based business application suite that combines features of an Enterprise Resource Planning system (ERP) and components of Customer Relationship Management (CRM). This allows businesses to monitor day-to-day activities and translate the information down to strong results. Getting MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certified is an asset to any professional looking to firmly establish themselves as a leader in the CRM sphere. Check out the dates below to enroll in this Microsoft Dynamics 365 Fundamentals course today.

MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)
home-icon

The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.
home-icon

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.
home-icon

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.
home-icon

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps
  • Navigate the Dynamics 365 customer engagement apps
  • Explore common Dynamics 365 activities and integration options
  • Lab : Validate lab environment and work with the customer engagement apps
  • Lab : Manage Customers and Activities
  • Explore Dynamics 365 Marketing
  • Explore other marketing capabilities and apps
  • Lab : Create a Customer Journey
  • Lab : Create a Segment
  • Examine Dynamics 365 Sales
  • Use sales capabilities
  • Lab : Create and manage a Lead
  • Lab : Create and manage an Opportunity
  • Explore Dynamics 365 Field Service
  • Examine knowledge management in Dynamics 365 Customer Service and related apps
  • Lab : Create and manage Cases
  • Lab : Create and publish a Knowledge Base article
  • Explore Dynamics 365 Field Services
  • Describe the scheduling process
  • Lab : Create work orders in Dynamics 365 Field Service
  • Lab : Create an Inspection
Live Online Training (Duration : 8 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

650 + If you accept merging of other students. Per Participant Incl. Official Course-Book & excluding VAT/GST
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
600 Per Participant Incl. Official Course-Book & excluding VAT/GST
Online
12 Jun 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
03 Jul 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
07 Aug 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)
Course Prerequisites

As this is a beginner-level CRM course, students must have a fundamental understanding of customer engagement principles and business operations. While having an understanding of cloud computing is not necessary, it can definitely be helpful.

The Microsoft Dynamics 365 Fundamentals course offers candidates a broad introduction to the customer engagement capabilities of Dynamics 365. The Microsoft Dynamics 365 Fundamentals CRM course allows students to become more familiar with the concept of customer engagement applications. These include Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Field Service, the CRM capabilities of Dynamics 365 project operations, and Dynamics 365 Customer Service.

Key Features of MB 910: Microsoft Dynamics 365 Fundamentals (CRM) Certification Training Course

  • 2-day Instructor-led Microsoft Dynamics 365 Fundamentals Training
  • Get access to a free 1-hour Microsoft Dynamics 365 Fundamentals Customer Engagement Apps course preview
  • Expert Microsoft Dynamics 365 instructors across the globe
  • Accredited Microsoft Dynamics 365 Fundamentals course material prepared by SMEs
  • Get hands-on experience through Microsoft Dynamics lab sessions
  • Industry-recognized MB-910 Course Completion certificate provided
  • Microsoft Dynamics 365 Fundamentals training provided across 100+ locations globally

Who can take up Microsoft Dynamics 365 Fundamentals Training?

Job roles that can take up Microsoft Dynamics 365 Fundamentals online training include, but are not limited to:

  • Finance Professionals
  • Sales Professionals
  • Accounting Professionals
  • Managers
  • Decision Makers
  • Consultants
  • Microsoft Dynamics 365 End Users
  • Business Stakeholders
  • Students
  • Aspiring Microsoft Dynamics 365 Professionals
  • Anyone who are looking to gain a fundamental understanding of the Microsoft Dynamics 365 tool
  • Professionals looking to take up MB-910 certification exam

Learning Objectives of Microsoft Dynamics 365 Fundamentals MB 910 Training

The MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course is a beginner level course consisting of five modules. The modules cover topics including “Learn The Fundamentals of Dynamics 365 Marketing”, “Learn the Fundamentals of Dynamics 365 Field Service” and “Learn The Fundamentals of Dynamics 365 Project Operations (CRM)”. Each module includes a minimum of one lab. These labs act as practice runs for students to showcase the information learnt over the module in a more practical manner.

Upon completion this course, students are able to;

  • Understand the capabilities and functionality of Dynamics 365 Marketing
  • Gain knowledge of capabilities and functionality of Dynamics 365 Sales
  • Learn about the capabilities and functionality of Dynamics 365 Project Operations (CRM)
  • Know about the capabilities and functionality of Dynamics 365 Customer Service
  • Understand the various capabilities and functionality of Dynamics 365 Field Service

Benefits of taking up MB 910 Certification Training

  • Other than the skills gained, completing this course offers professionals heightened opportunities.
  • Holding a Microsoft offered certification tells hiring organizations a professional is not only serious about their skillset but has their credentials validated by one of the biggest technology companies in the world.
  • Professionals with a Microsoft offered certificate are able to take the skills learnt over their course and apply them to any organization to craft a bespoke solution.
  • These professionals are highly sought after and are strongly favored by recruiters.
  • In turn, these professionals are likely to receive better starting salaries, better job benefits, stronger job opportunities and roles with more desirable responsibilities in comparison to their non-certified counterparts.

Professionals in a Microsoft Dynamics 365 CRM professional role earn an average salary of USD $106,929 annually or make USD $54.84 an hour. Entry level positions offer salaries of roughly USD $81,722 annually while more experienced professionals can earn up to USD $149,250 each year. These figures are based on recruitment in the USA and are likely to fluctuate based on the location of the organization, size of the organization and other skills held by the professional.

MB 910 Exam Format

The MB-910: Microsoft Dynamics 365 Fundamentals (CRM) examination covers the customer engagement features and capabilities of the Dynamics 365 applications. Candidates may sit this examination after course completion.

Exam Code MB-910
Exam Name Microsoft Dynamics 365 Fundamentals
Exam Type Multiple-choice and Multiple response questions
MB 910 Exam Cost USD 99
Total Questions 40 – 60 Questions
Exam Duration 80 Minutes
Pass Score 700 out of 1000
Languages English

 

The MB-910 Examination Tests;

  • Dynamics 365 Marketing (15-20%)
  • Dynamics 365 Sales (15-20%)
  • Dynamics 365 Customer Service (15-20%)
  • Dynamics 365 Field Service (15-20%)
  • Ability to describe shared features (20-25%)

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
on Trust Pilot
Student Name Feedback
Jamie Warr
United States
A1. I started this not sure how Intune I would stay with an 8-hour class, but the class flew by it was amazing, and I was engaged the whole tie
Nicole Verstraete
United States
A1. Very friendly and informative.
Manish Gupta
United States
A1. Trainer is good with command on his subject area.
Tripti Kumari
United States
A1. Rizwan explains things well and is eager to answer any questions we have
Swati Srivastava
United States
A1. Great job explaining Dynamics 365 overview!
George Fung
United States
A1. Ample knowledge on the topic.
Ajay Pratap Singh
United States
A1. Class is too interactive, method of teaching is so good.
Erika At Mcnichol
United States
A1. Great job. Thanks for answering my questions on the fly.
Adit Chopra
United States
A1. Training was nice and all the topics were well covered
Mel Payne
United States
A1. Harsh was passionate and knowledgeable about the subject. He kept the users engaged and made sure to keep each participant in the conversation.
Vadim Dombrovskii
United States
A1. Good job!
Tyler Moss
United States
It seems like the course focused the most on sales/marketing than anything else, which didn't really apply to us.
Al Villeneuve
United States
Not particularly.
Amit Kumar
United States
A1. Mohan is brilliant and has really great knowledge of the product. Above all he was really patient with all of us and flexible. He made the whole course very interactive and interesting by having real life examples as well. Great instructor.
Ariba Zuberi
United States
A1. Thank you, it was really interactive and smooth. Also, easy to understand the topics.

FAQ's

Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, you can pay from the course page and flexi page.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes, we do. For details go to flexi
Yes, we also offer weekend classes.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes you can.
Yes, course requiring practical include hands-on labs.
You can pay through debit/credit card or bank wire transfer.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
You can request a refund if you do not wish to enroll in the course.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
Yes you can request your customer experience manager for the same.
We use the best standards in Internet security. Any data retained is not shared with third parties.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
No, the published fee includes all applicable taxes.
Yes, we do.
The Fee includes:
  • Official Course-Book
  • Testing Via Qubits
  • Remote Labs
Yes, Koenig Solutions is a Microsoft Gold Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.

The Microsoft Dynamics 365 Fundamentals course is intended for professionals in different roles and at various stages in their careers. It is strongly recommended for IT professionals, business stakeholders and other professionals looking for exposure to the customer engagement capabilities of Dynamics 365. Students, recent graduates, and individuals looking to make a career change by leveraging Dynamics 365 are strongly encouraged to take this course.

The average cost of this Microsoft Dynamics 365 Fundamentals course sits at USD 750 from Koenig Solutions. However, this cost is likely to fluctuate based on choice of learning method, and location of the student. The price of the examination is USD 99. This costing may also fluctuate based on the location of the student and choice of proctor.

The duration of this Microsoft Dynamics 365 Fundamentals course as offered by Microsoft, is two days.

The Microsoft Dynamics 365 Fundamentals course is offered in English, Italian, Japanese, Korean Arabic, Chinese (Simplified), Chinese (traditional), French, German, Portuguese (Brazil), Russian, Spanish.

Participants who enroll for the MB-910 Microsoft Dynamics 365 Fundamentals certification training will get:

  • A copy of the Microsoft Dynamics 365 Fundamentals course material
  • Microsoft MB-910 Sample Papers
  • Hands-on exercises developed by an expert trainer
  • MB-910 course completion certificate from a Microsoft Gold Partner

Yes, Koenig Solutions is a Microsoft Gold Partner to deliver Microsoft Dynamics 365 Fundamentals Certification Training across the globe.

You can take up this Microsoft Dynamics 365 Fundamentals certification training course in multiple delivery modes that include:

  • Instructor-led classroom training
  • Instructor-led Live online training
  • 1-on-1 training
  • Fly-me-a-Trainer
  • Corporate/on-site training

Prices & Payments

Yes, We are
Yes of course.

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.
Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)