Exam MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Certification Training Course

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MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Course Overview

In order for businesses to generate income, they must have a strong grasp on how to best communicate and interact with their customers and prospects. To introduce strong strategies, businesses recruit software and applications to help them track and share critical information that could make or break a sale. When the software seamlessly integrates with other applications the business uses, this is a winning combination.

Microsoft Dynamics 365 is a commonly used cloud-based business application suite that combines features of an Enterprise Resource Planning system (ERP) and components of Customer Relationship Management (CRM). This allows businesses to monitor day-to-day activities and translate the information down to strong results. Getting MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certified is an asset to any professional looking to firmly establish themselves as a leader in the CRM sphere. Check out the dates below to enroll in this Microsoft Dynamics 365 Fundamentals course today.

The 1-on-1 Advantage

Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

You will learn:

Module 1: Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps
  • Navigate the Dynamics 365 customer engagement apps
  • Explore common Dynamics 365 activities and integration options
  • Lab : Validate lab environment and work with the customer engagement apps
  • Lab : Manage Customers and Activities
  • Explore Dynamics 365 Marketing
  • Explore other marketing capabilities and apps
  • Lab : Create a Customer Journey
  • Lab : Create a Segment
  • Examine Dynamics 365 Sales
  • Use sales capabilities
  • Lab : Create and manage a Lead
  • Lab : Create and manage an Opportunity
  • Explore Dynamics 365 Field Service
  • Examine knowledge management in Dynamics 365 Customer Service and related apps
  • Lab : Create and manage Cases
  • Lab : Create and publish a Knowledge Base article
  • Explore Dynamics 365 Field Services
  • Describe the scheduling process
  • Lab : Create work orders in Dynamics 365 Field Service
  • Lab : Create an Inspection
Live Online Training (Duration : 8 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

650 + If you accept merging of other students. Incl. Official Courseware
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
600 Per Participant Incl. Official Courseware
06 Feb GTR
08:00 AM - 04:00 PM CST
(8 Hours/Day)
06 Mar
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

As this is a beginner-level CRM course, students must have a fundamental understanding of customer engagement principles and business operations. While having an understanding of cloud computing is not necessary, it can definitely be helpful.

The Microsoft Dynamics 365 Fundamentals course offers candidates a broad introduction to the customer engagement capabilities of Dynamics 365. The Microsoft Dynamics 365 Fundamentals CRM course allows students to become more familiar with the concept of customer engagement applications. These include Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Field Service, the CRM capabilities of Dynamics 365 project operations, and Dynamics 365 Customer Service.

Key Features of MB 910: Microsoft Dynamics 365 Fundamentals (CRM) Certification Training Course

  • 2-day Instructor-led Microsoft Dynamics 365 Fundamentals Training
  • Get access to a free 1-hour Microsoft Dynamics 365 Fundamentals Customer Engagement Apps course preview
  • Expert Microsoft Dynamics 365 instructors across the globe
  • Accredited Microsoft Dynamics 365 Fundamentals course material prepared by SMEs
  • Get hands-on experience through Microsoft Dynamics lab sessions
  • Industry-recognized MB-910 Course Completion certificate provided
  • Microsoft Dynamics 365 Fundamentals training provided across 100+ locations globally

Who can take up Microsoft Dynamics 365 Fundamentals Training?

Job roles that can take up Microsoft Dynamics 365 Fundamentals online training include, but are not limited to:

  • Finance Professionals
  • Sales Professionals
  • Accounting Professionals
  • Managers
  • Decision Makers
  • Consultants
  • Microsoft Dynamics 365 End Users
  • Business Stakeholders
  • Students
  • Aspiring Microsoft Dynamics 365 Professionals
  • Anyone who are looking to gain a fundamental understanding of the Microsoft Dynamics 365 tool
  • Professionals looking to take up MB-910 certification exam

Learning Objectives of Microsoft Dynamics 365 Fundamentals MB 910 Training

The MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course is a beginner level course consisting of five modules. The modules cover topics including “Learn The Fundamentals of Dynamics 365 Marketing”, “Learn the Fundamentals of Dynamics 365 Field Service” and “Learn The Fundamentals of Dynamics 365 Project Operations (CRM)”. Each module includes a minimum of one lab. These labs act as practice runs for students to showcase the information learnt over the module in a more practical manner.

Upon completion this course, students are able to;

  • Understand the capabilities and functionality of Dynamics 365 Marketing
  • Gain knowledge of capabilities and functionality of Dynamics 365 Sales
  • Learn about the capabilities and functionality of Dynamics 365 Project Operations (CRM)
  • Know about the capabilities and functionality of Dynamics 365 Customer Service
  • Understand the various capabilities and functionality of Dynamics 365 Field Service

Benefits of taking up MB 910 Certification Training

  • Other than the skills gained, completing this course offers professionals heightened opportunities.
  • Holding a Microsoft offered certification tells hiring organizations a professional is not only serious about their skillset but has their credentials validated by one of the biggest technology companies in the world.
  • Professionals with a Microsoft offered certificate are able to take the skills learnt over their course and apply them to any organization to craft a bespoke solution.
  • These professionals are highly sought after and are strongly favored by recruiters.
  • In turn, these professionals are likely to receive better starting salaries, better job benefits, stronger job opportunities and roles with more desirable responsibilities in comparison to their non-certified counterparts.

Professionals in a Microsoft Dynamics 365 CRM professional role earn an average salary of USD $106,929 annually or make USD $54.84 an hour. Entry level positions offer salaries of roughly USD $81,722 annually while more experienced professionals can earn up to USD $149,250 each year. These figures are based on recruitment in the USA and are likely to fluctuate based on the location of the organization, size of the organization and other skills held by the professional.

MB 910 Exam Format

The MB-910: Microsoft Dynamics 365 Fundamentals (CRM) examination covers the customer engagement features and capabilities of the Dynamics 365 applications. Candidates may sit this examination after course completion.

Exam Code MB-910
Exam Name Microsoft Dynamics 365 Fundamentals
Exam Type Multiple-choice and Multiple response questions
MB 910 Exam Cost USD 99
Total Questions 40 – 60 Questions
Exam Duration 80 Minutes
Pass Score 700 out of 1000
Languages English


The MB-910 Examination Tests;

  • Dynamics 365 Marketing (15-20%)
  • Dynamics 365 Sales (15-20%)
  • Dynamics 365 Customer Service (15-20%)
  • Dynamics 365 Field Service (15-20%)
  • Ability to describe shared features (20-25%)

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?

Student Name Country Feedback Rating
Abu United States A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker United States A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson United States A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad United States A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam United States A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh United States A1. Exceptional... recommend to everyone!
Shyam Vaddakapett United States A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias United States A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani United States A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous United States https://www.youtube.com/watch?v=sqC40CFfBYI

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1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, we also offer weekend classes.
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The Fee includes:
  • Official courseware
  • Testing Via Qubits
  • Remote Labs
Yes, Koenig Solutions is a Microsoft Gold Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
No, it is not included.

The Microsoft Dynamics 365 Fundamentals course is intended for professionals in different roles and at various stages in their careers. It is strongly recommended for IT professionals, business stakeholders and other professionals looking for exposure to the customer engagement capabilities of Dynamics 365. Students, recent graduates, and individuals looking to make a career change by leveraging Dynamics 365 are strongly encouraged to take this course.

The average cost of this Microsoft Dynamics 365 Fundamentals course sits at USD 750 from Koenig Solutions. However, this cost is likely to fluctuate based on choice of learning method, and location of the student. The price of the examination is USD 99. This costing may also fluctuate based on the location of the student and choice of proctor.

The duration of this Microsoft Dynamics 365 Fundamentals course as offered by Microsoft, is two days.

The Microsoft Dynamics 365 Fundamentals course is offered in English, Italian, Japanese, Korean Arabic, Chinese (Simplified), Chinese (traditional), French, German, Portuguese (Brazil), Russian, Spanish.

Participants who enroll for the MB-910 Microsoft Dynamics 365 Fundamentals certification training will get:

  • A copy of the Microsoft Dynamics 365 Fundamentals course material
  • Microsoft MB-910 Sample Papers
  • Hands-on exercises developed by an expert trainer
  • MB-910 course completion certificate from a Microsoft Gold Partner

Yes, Koenig Solutions is a Microsoft Gold Partner to deliver Microsoft Dynamics 365 Fundamentals Certification Training across the globe.

You can take up this Microsoft Dynamics 365 Fundamentals certification training course in multiple delivery modes that include:

  • Instructor-led classroom training
  • Instructor-led Live online training
  • 1-on-1 training
  • Fly-me-a-Trainer
  • Corporate/on-site training

Prices & Payments

Yes, We are
Yes of course.

Travel and Visa

Yes we do after your registration for course.

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