The MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course is designed to provide learners with a comprehensive understanding of the capabilities, features, and functionalities of Microsoft Dynamics 365 customer engagement apps. It focuses on core components such as marketing, sales, customer service, and field service.
Module 1 introduces participants to navigating the Dynamics 365 customer engagement apps, exploring common activities, and integration options, with practical labs to reinforce learning. Module 2 dives into the fundamentals of Dynamics 365 Marketing, including creating customer journeys and segments. Module 3 covers the essentials of Dynamics 365 Sales, teaching users how to manage leads and opportunities, along with sales-related capabilities. Module 4 focuses on Dynamics 365 Customer Service, knowledge management, and handling customer cases. Lastly, Module 5 provides insights into Dynamics 365 Field Service, including work order creation and scheduling processes.
By the end of the course, learners will gain valuable skills that can help organizations improve customer experiences, streamline operations, and enhance marketing and sales efforts. This foundation-level course is beneficial for those looking to build a career around Microsoft Dynamics 365 customer engagement solutions or to understand how CRM systems can create business value.
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♱ Excluding VAT/GST
Classroom Training price is on request
♱ Excluding VAT/GST
Classroom Training price is on request
To ensure you can successfully undertake training in the MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course, the following are the minimum required prerequisites:
Please note that while prior technical experience is helpful, it is not mandatory to begin this course. The training is designed to introduce the core capabilities of Microsoft Dynamics 365 customer engagement apps to those who are new to the platform.
The MB-910T00 course provides foundational knowledge of Microsoft Dynamics 365 CRM, focusing on customer engagement, marketing, sales, and service.
Gain foundational knowledge of Microsoft Dynamics 365's customer engagement apps and their capabilities to enhance customer relationship management processes.
The Microsoft Dynamics 365 Fundamentals course is intended for professionals in different roles and at various stages in their careers. It is strongly recommended for IT professionals, business stakeholders and other professionals looking for exposure to the customer engagement capabilities of Dynamics 365. Students, recent graduates, and individuals looking to make a career change by leveraging Dynamics 365 are strongly encouraged to take this course.
The average cost of this Microsoft Dynamics 365 Fundamentals course sits at USD 750 from Koenig Solutions. However, this cost is likely to fluctuate based on choice of learning method, and location of the student. The price of the examination is USD 99. This costing may also fluctuate based on the location of the student and choice of proctor.
The duration of this Microsoft Dynamics 365 Fundamentals course as offered by Microsoft, is two days.
The Microsoft Dynamics 365 Fundamentals course is offered in English, Italian, Japanese, Korean Arabic, Chinese (Simplified), Chinese (traditional), French, German, Portuguese (Brazil), Russian, Spanish.
Participants who enroll for the MB-910 Microsoft Dynamics 365 Fundamentals certification training will get:
Yes, Koenig Solutions is a Microsoft Gold Partner to deliver Microsoft Dynamics 365 Fundamentals Certification Training across the globe.
You can take up this Microsoft Dynamics 365 Fundamentals certification training course in multiple delivery modes that include: