55250BC: Introduction to Microsoft Dynamics 365 Beginner
The 55250BC: Introduction to Microsoft Dynamics 365 course equips sales representatives, customer service agents, and marketing personnel with foundational skills to navigate and use Dynamics 365 effectively, solving the challenge of fragmented CRM systems. Designed for beginners, it covers core apps like Sales, Service, and Marketing, with 74% of organizations planning to increase investment in CRM platforms by 2025, according to Microsoft’s 2023 Digital Skills Report.
This course prepares learners for the Microsoft Certified: Dynamics 365 Fundamentals (CRM) MB-910 exam, enhancing career readiness in CRM roles. Koenig Solutions provides 30-day lab access for hands-on practice, ensuring mastery of real-world tasks. Graduates gain confidence to improve customer engagement and operational efficiency in modern business environments.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The 55250BC: Introduction to Microsoft Dynamics 365 course by Microsoft is designed for individuals new to the platform, including sales representatives, customer service agents, and marketing professionals seeking foundational skills in enterprise resource planning and customer relationship management. This course prepares learners for the Microsoft Dynamics 365 certification pathway, providing essential knowledge aligned with real-world business needs. With over 20,000 organizations globally adopting Dynamics 365 to streamline operations, proficiency in this platform has become a high-demand skill across industries such as retail, manufacturing, and professional services. The training is ideal for both technical and non-technical users aiming to enhance productivity through integrated business applications.
Students engage with core components of Microsoft Dynamics 365, including Sales, Customer Service, Marketing, and the Unified Client Interface (UCI), using the official Microsoft Learn platform and hands-on labs delivered via the Dynamics 365 web interface. Through guided exercises, learners configure records, manage activities, create custom views, and build interactive dashboards and reports using native tools like Advanced Find and the Report Wizard. A key hands-on project involves designing a personalized dashboard to track sales pipelines and customer interactions, simulating real-world scenarios faced by business analysts and operations teams. These labs are conducted in a cloud-hosted Dynamics 365 environment, ensuring access to the latest updates and features.
Completing the 55250BC: Introduction to Microsoft Dynamics 365 prepares participants for further specialization toward Microsoft Certified: Dynamics 365 certifications, recognized by employers worldwide for validating cloud business application expertise. Certified professionals report an average salary increase of 15–20%, with roles like Dynamics 365 consultants commanding annual salaries upwards of $90,000 in North America. Koenig Solutions enhances learning with official Microsoft courseware, 1-on-1 instructor support, and a Guaranteed-to-Run schedule, ensuring timely access to training. Graduates are well-positioned to pursue roles in business analysis, CRM administration, or digital transformation, driving efficiency and innovation in modern enterprises.
Skills You'll Gain
Prerequisites
- Understanding of basic CRM concepts
- Familiarity with Microsoft 365 tenant navigation
- Proficiency in Microsoft Excel for data organization and analysis
- Experience using Microsoft Outlook for email and calendar management
- Competency in standard web browser navigation and user interface interactions
- Working knowledge of common productivity software within a business environment
Certification Exam
Everything you need to know about the 55250BC: Introduction to Microsoft Dynamics 365 certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Master 55250BC: Introduction to Microsoft Dynamics 365
2
Day 2– Managing Records and Personal Dynamics 365 Settings
3
Day 3– Efficient Workflows in Microsoft Dynamics 365
4
Day 4– Optimizing 55250BC Dynamics 365 for Outlook
5
Day 5– Advanced Searching and Analytics in Dynamics 365
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Official Courseware
Hands-On Lab Environment (30 days)
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Hands-On Lab
Live Lab Sandbox
Real EnvironmentPractice in a real lab environment with full access to the tools and services covered in the course.
30+ Guided Labs
30+Step-by-step lab exercises designed to reinforce each module with practical, hands-on tasks.
Lab Manual Included
Full GuideComprehensive lab guide with detailed instructions, screenshots, and troubleshooting tips.
Post-Training Access
30 Days30 days of extended lab access after your training ends so you can continue practicing.
Career Outcomes
of 55250BC: Introduction to Microsoft Dynamics 365 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the 55250BC: Introduction to Microsoft Dynamics 365 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Dynamics 365 Business Analyst
- Functional Consultant
- Business Applications Professional
- Dynamics 365 End-User Specialist
- CRM Coordinator
- ERP Associate
Companies Hiring
and 5,000+ organizations worldwide seeking 55250BC: Introduction to Microsoft Dynamics 365 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the 55250BC: Introduction to Microsoft Dynamics 365 training course
What is the total duration of the 55250BC: Introduction to Microsoft Dynamics 365 course?
Is the certification exam included in the 55250BC: Introduction to Microsoft Dynamics 365 course fee, and what is the cost?
What training formats does Koenig Solutions offer for the 55250BC: Introduction to Microsoft Dynamics 365 course, and are schedules guaranteed?
How long is lab access provided for the 55250BC: Introduction to Microsoft Dynamics 365 course, and what environment is used?
What is Koenig's rescheduling and cancellation policy for the 55250BC: Introduction to Microsoft Dynamics 365 course?
What is the format, question count, duration, and passing score for the MB-910 certification exam?
How long is the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification valid, and what is the renewal process?
What post-training support does Koenig provide after completing the 55250BC: Introduction to Microsoft Dynamics 365 course?
What are the prerequisites for the 55250BC: Introduction to Microsoft Dynamics 365 course?
Where can I find the official Microsoft resources for this course?
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