Microsoft Dynamics 365 Field Service Course Overview

Microsoft Dynamics 365 Field Service training course supports organizations to deliver onsite service to customer locations. This course combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they're onsite with customers fixing issues.

  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Methodology
Flexible Dates
4-Hour Sessions
  • View video
  • The course will be free if we are not able to start within 7 days of booking.
  • Only applicable for courses on which this logo appears.

Your will learn:

Module 1: Configure Field Service
  • Configure Microsoft Dynamics 365 Field Service
  • Configure bookable resources
  • Schedule crews, facilities, and resource pools
  • Work order management, agreements, inventory and purchasing
  • Manage incident types
  • Inspections
  • Manage scheduling options
  • Customize the schedule board
  • Deploy Resource Scheduling Optimization (RSO)
  • Get started with the Field Service mobile app
  • Customize and configure the mobile app
  • Integrate Remote Assist
  • Configure Field Service work orders
  • Customer assets
  • Create work orders from IoT data
  • Create custom apps
  • Gather feedback with Customer Voice
Live Online Training (Duration : 24 Hours)
Group Training 1300 Per Participant Incl. Official Courseware
06 - 08 Jun 09:00 AM - 05:00 PM CST
(8 Hours/Day)
04 - 06 Jul 09:00 AM - 05:00 PM CST
(8 Hours/Day)
1-on-1 Training 2600 1500 + If you accept merging of other students. Incl. Official Courseware
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Classroom Training is available. Enquire for the fee Click
Ultra-Fast Track

If you can't spare 24 hours. We can offer you an Ultra-Fast Track for 12 hours for only USD 1,200

Course Prerequisites
  • Basic Computer Knowledge.

After completion of this course; you will be able to:

  • Improve first time fix rate
  • Complete more service calls per technician per week
  • Manage follow-up work & take advantage of upsell and cross sell opportunities
  • Reduce travel time, mileage, and vehicle wear and tear
  • Organize & track resolution of customer issues
  • Communicate an accurate arrival time to customers
  • Provide accurate account & equipment history to the field technician
  • Keep customers updated with the status of their service call and when it's resolved
  • Schedule onsite visits when it's convenient for the customer
  • Avoid equipment downtime through preventative maintenance

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FAQ's


Yes, fee excludes local taxes.
The Fee includes:
  • Official courseware
  • Testing Via Qubits
  • Remote Labs
Yes, Koenig Solutions is a Microsoft Learning Partner