Dynamics 365 Customer Engagements App with Customization Course Overview

The Dynamics 365 Customer Engagement Apps with Customization course is a comprehensive learning pathway designed for individuals looking to master the suite of Microsoft Dynamics 365 CE Apps, including Marketing, Sales, Customer Service, and Field Service. The course begins with Module 1, introducing learners to the core capabilities of these customer engagement apps, ensuring a solid foundation of knowledge.

As participants progress through the curriculum, they will delve into the Power Platform, exploring Dataverse, creating model-driven and Canvas apps with Power Apps, and constructing portals. Automation plays a significant role, with lessons on creating cloud and desktop flows with Power Automate and building chatbots with Power Virtual Agents. Understanding data analysis is critical, and Power BI is covered to provide insights into visualization.

The latter modules tackle advanced concepts of customization and management within the Dynamics 365 and Power Platform ecosystems. Learners will gain hands-on experience managing Dataverse, developing Model-driven apps, and integrating solutions. By the end of the course, students will be equipped with the skills to customize and extend Dynamics 365 apps to meet business requirements, making them valuable assets in any organization looking to leverage Microsoft's powerful business applications suite.