Master Customization in Dynamics 365 Customer Engagements App: An In-depth Course

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Dynamics 365 Customer Engagements App with Customization Course Overview

The Dynamics 365 Customer Engagement App with Customization certification represents expertise in using Microsoft's suite of enterprise resource planning and customer relationship management applications. It involves customizing this software to fit a business's needs and improve its customer engagement strategies. Different industries use this flexibility to meet varied requirements like managing relationships, analyzing data, or improving productivity. The certification validates one's ability to tweak the application for optimal usage, leveraging its innovative features, and rationally manage customer engagements. It signifies proficiency in adapting Dynamics 365's functional systems into tailored solutions, an important asset in today's evolving digital business environment.


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Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
Live Online Training (Duration : 40 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

2300 + If you accept merging of other students. Per Participant & excluding VAT/GST
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1800 Per Participant & excluding VAT/GST
02 - 06 Oct
09:00 AM - 05:00 PM CST
(8 Hours/Day)
06 - 10 Nov
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
Course Prerequisites
• Basic understanding of Microsoft Dynamics 365 platform
• Familiarity with Microsoft Office suite
• Knowledge of cloud computing, business processes, and CRM principles
• Experience in customization and configuration of Dynamics 365 apps
• Proficiency in using PowerApps, Power Automate, and Power BI.
• Prior experience in application development or coding is beneficial but not mandatory.

Dynamics 365 Customer Engagements App with Customization Certification Training Overview

Dynamics 365 Customer Engagements App with Customization certification training aims to equip professionals with key skills for customizing Microsoft Dynamics 365. The training covers general topics such as entity customization, form customization, business process flows, and solutions. The learners also understand the importance of managing data effectively and explore OOB features and customizations. This training helps professionals manage their customers better and offer efficient solutions. The certification validates their expertise in leveraging Dynamics 365 for customer engagement.

Why Should You Learn Dynamics 365 Customer Engagements App with Customization?

Learning Dynamics 365 Customer Engagements App with Customization provides expertise in managing customer relationships and streamlining business processes. This course can enhance problem-solving skills, increase proficiency in leveraging CRM technology, and enable setting better business strategies by producing insightful statistics. It can significantly boost employability in the evolving technology market.

Target Audience for Dynamics 365 Customer Engagements App with Customization Certification Training

- IT professionals seeking an understanding of Dynamics 365 customization
- Business owners aiming to leverage Dynamics 365 for customer engagement
- System administrators and power users interested in maximizing Dynamics 365 features
- Developers needing to integrate or extend Dynamics 365 capabilities
- Consultants dealing with Dynamics 365 implementation
- Individuals preparing for Microsoft certifications related to Dynamics 365

Why Choose Koenig for Dynamics 365 Customer Engagements App with Customization Certification Training?

• Receive training from Certified Instructors with expertise in Dynamics 365.
• Boost your career with enhanced knowledge and skills in Customer Engagements App customization.
• Benefit from Customized Training Programs that cater to your specific learning needs.
• Enjoy Destination Training offered globally, irrespective of your location.
• Take advantage of affordable pricing options without compromising on quality.
• Join a top training institute trusted by professionals worldwide.
• Opt for flexible date options that fit your busy schedule.
• Get Instructor-Led Online Training, ensuring personalized learning and interaction.
• Access a wide range of courses for comprehensive professional development.
• Get accredited training that adds value to your resume.

Dynamics 365 Customer Engagements App with Customization Skills Measured

After completing Dynamics 365 Customer Engagements App with Customization certification training, an individual can gain essential skills like customizing the system to meet specific business needs, creating and managing entities, forms, and views, implementing and managing business rules and workflows, configuring Microsoft Power Platform analytics, and using AI Builder. They can also learn how to effectively use model-driven apps in Dynamics 365, create and manage business process flows, and secure and optimize app performance.

Top Companies Hiring Dynamics 365 Customer Engagements App with Customization Certified Professionals

Major companies such as Microsoft, D365 CE Customization Company, Sparkfish, Hitachi Solutions, Avanade, and Bluefort are actively recruiting Dynamics 365 Customer Engagements App with Customization certified professionals. These firms value the skills to customize and optimize the Dynamics 365 CE suite to enhance customer engagement.

Learning Objectives - What you will Learn in this Dynamics 365 Customer Engagements App with Customization Course?

The learning objectives of a Dynamics 365 Customer Engagements App with Customization course would be to acquire the skills and knowledge required to customize Microsoft Dynamics 365. This includes understanding how to configure the systems to meet the unique business needs and operational requirements. The course should enable learners to create and manage entities, forms, and user interfaces, and know how to use tools for customizing the system. Learning how to extend the functionality of the customer engagement apps through leveraging solutions and making system customizations through coding will also be part of the objectives.


No, the published fee includes all applicable taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
  • Remote Labs
Yes, Koenig Solutions is a Microsoft Gold Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).
1-on-1 Public - Select your start date. Other students can be merged. 1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
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We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
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We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
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Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes. You can access courseware for most vendors.
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Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Dubai, London, Sydney, Singapore, New York, Delhi, Goa, Bangalore, Chennai and Gurugram.
Yes you can request your customer experience manager for the same.
Yes of course. 100% refund if training not upto your satisfaction.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

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