MB-220T00: Dynamics 365 Customer Insights - Journeys Intermediate
The MB-220T00: Dynamics 365 Customer Insights - Journeys course equips functional consultants and marketing professionals with skills to design, configure, and manage personalized customer journeys, solve fragmented engagement challenges, and drive conversion through automation. With 74% of enterprises adopting customer data platforms for marketing personalization (Microsoft, 2023), mastering this tool directly addresses high-demand skills in digital transformation.
This course prepares learners for the Microsoft Certified: Dynamics 365 Customer Insights - Journeys Functional Consultant Associate certification. Koenig Solutions offers official vendor-authorized courseware and 30-day lab access, enabling hands-on mastery. Graduates gain the expertise to build data-driven marketing strategies that increase engagement and deliver measurable business outcomes.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Microsoft MB-220T00: Dynamics 365 Customer Insights - Journeys course is designed for IT and marketing professionals aiming to master customer engagement through Microsoft’s cloud-based marketing platform. Aligned with the Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate certification, this training prepares learners for Exam MB-220, which validates expertise in configuring customer journeys, managing segments, and orchestrating marketing campaigns. Ideal for roles such as Functional Consultants, Marketing Automation Specialists, and CRM Consultants, the course addresses growing industry demand—over 70% of Fortune 500 companies now use Dynamics 365 for customer engagement, driving strong career opportunities in digital transformation and customer experience management.
Students engage with core Microsoft technologies including Dynamics 365 Customer Insights - Journeys, Power BI, LinkedIn integration, and Azure-based event management tools. The course includes extensive hands-on labs delivered through the Microsoft Learn environment, where students configure real-time marketing workflows, build customer journey templates, and manage email campaigns using official Microsoft courseware. A key project involves designing an end-to-end customer journey that integrates segmentation, lead scoring, and event-driven triggers, simulating real-world marketing automation scenarios faced by enterprises using the platform. These practical exercises are conducted in a cloud-hosted Dynamics 365 environment, ensuring exposure to current service updates and deployment best practices.
This training directly prepares candidates for the Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate credential, a globally recognized certification that validates in-demand marketing technology skills. Certified professionals report an average salary increase of 18–25%, with functional consultants earning between $85,000 and $105,000 annually in the U.S. market. Koenig Solutions enhances learning with official Microsoft courseware, Guaranteed-to-Run scheduling, and expert-led instruction, ensuring reliable access to up-to-date content. Completing the MB-220T00: Dynamics 365 Customer Insights - Journeys course equips professionals to lead marketing automation initiatives and advance into strategic roles within digital customer experience teams.
What You'll Learn
Skills You'll Gain
Prerequisites
- Familiarity with the Microsoft Dynamics 365 platform and its application architecture is essential for mastering MB-220T00: Dynamics 365 Customer Insights - Journeys.
- Experience with Microsoft Power Platform, specifically model-driven apps and Dataverse, is required to leverage customer data effectively during the course.
- Understanding how Dynamics 365 Customer Insights - Data integrates with Journeys is necessary to design personalized customer experiences.
- A solid grasp of marketing principles, customer engagement workflows, and managing leads, contacts, and accounts within Dynamics 365 Sales is required.
- Working knowledge of Dynamics 365 Customer Voice and Microsoft Teams is needed to support seamless collaboration throughout the course.
- Access to a Dynamics 365 trial environment is required to complete the hands-on lab work associated with MB-220.
- A basic understanding of JSON or Power Fx is recommended to effectively configure advanced logic within the course modules.
Certification Exam
Everything you need to know about the MB-220T00 certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Configuring MB-220T00 Dynamics 365 Customer Insights - Journeys
2
Day 2– Managing Segments and Preferences in Microsoft Dynamics 365
3
Day 3– Optimizing Marketing Channels with Dynamics 365 Customer Insights
4
Day 4– Executing Customer Journeys and Events via MB-220T00
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of MB-220T00 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the MB-220T00 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Dynamics 365 Functional Consultant
- Marketing Automation Specialist
- Customer Insights Consultant
- CRM Solutions Analyst
- Marketing Technology Consultant
- Digital Engagement Manager
Companies Hiring
and 5,000+ organizations worldwide seeking MB-220T00 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the MB-220T00 training course
Is the MB-220 certification exam included in the MB-220T00: Dynamics 365 Customer Insights - Journeys course fee?
What training formats does Koenig offer for MB-220T00: Dynamics 365 Customer Insights - Journeys, and is scheduling guaranteed?
How long is lab access provided for MB-220T00: Dynamics 365 Customer Insights - Journeys, and what environment is utilized?
What is Koenig's rescheduling and cancellation policy for MB-220T00: Dynamics 365 Customer Insights - Journeys training?
What is the format, question count, time limit, and passing score for the MB-220 certification exam?
How long is the MB-220 certification valid, and what is the renewal process for Microsoft Dynamics 365 professionals?
What post-training support does Koenig provide after completing the MB-220T00: Dynamics 365 Customer Insights - Journeys course?
What are the recommended prerequisites for attending the MB-220T00: Dynamics 365 Customer Insights - Journeys training course?
What career opportunities and salary ranges are associated with the Microsoft MB-220 certification?
How does Koenig's MB-220T00: Dynamics 365 Customer Insights - Journeys training compare to self-study preparation methods?
Still have questions?
Chat with a Training Advisor →Happiness Guarantee
We are so confident in the quality of our training that we offer a full money-back guarantee. Not satisfied? Contact us within 24 hours of your first session — we'll refund you completely, no questions asked.