FLEXI - SELF PACED TRAINING RE-IMAGINED

Do you Need Live Online Training? Do you not have Time for Live Online? Do you Want to Start Immediately? Koenig's Flexi can help You.

Flexi is a Video Recording of Live Online + Official Courseware + Hands-On-Labs + Qubits Test

Flexi is a Unique Union of Live Online and On-Demand Learning Options.
Live Online
+
On Demand
=
Flexi

Microsoft Dynamics 365 Customer Service
Power Packed 13:00 Hours (Edited from 24 hours of video content) Recorded on 25-Mar-22

Includes 110+ Tests Questions (Qubits42)
Download Course Contents
Module 1: Cases management
  • Customer service overview: Get started with Dynamics 365 Customer Service
  • Managing cases: Managing cases with Dynamics 365 Customer Servic
  • Queues: Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
  • Record creation rules: Create or update records automatically in Customer Service Hub
  • Unified Routing: Unified Routing in Dynamics 365 Customer Service
  • Entitlements: Create and manage entitlements in Microsoft Dynamics 365 Customer Service
  • SLAs: Manage Service Level Agreements with Dynamics 365 Customer Service
  • Create knowledge management solutions in Dynamics 365 Customer Service
  • Use knowledge articles to resolve Dynamics 365 Customer Service cases
  • Create a survey project with Dynamics 365 Customer Voice
  • Create surveys with Dynamics 365 Customer Voice
  • Send Dynamics 365 Customer Voice surveys
  • Automate Dynamics 365 Customer Voice surveys with Power Automate
  • Configuring Customer Service scheduling
  • Schedule services with Customer Service scheduling
  • Use module Enhance agent productivity with Customer Service workspace
  • Create custom experiences for agents with the App profile manager in Customer Service
  • Getting started with Omnichannel for Customer Service
  • Routing and work distribution in Omnichannel for Dynamics 365 Customer Service
  • Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
  • Deploy social messaging channels in Omnichannel for Dynamics 365 Customer Service
  • Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
  • Get started with Customer Service Insights
  • Create visualizations for Customer Service
  • Omnichannel Insights
  • Get started with Connected Customer Service for Dynamics 365 and Azure IoT
  • Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
  • Create custom apps for Dynamics 365 Customer Service
  • Integrate a Power Virtual Agents bot with Omnichannel for Customer Service
Mohan Sindhu

Certifications

Skills

 
Microsoft:Microsoft Dynamics 365 Customer ServiceMicrosoft:Microsoft Dynamics 365 Field Service
Microsoft:Microsoft Dynamics 365 Fundamentals (CRM)Microsoft:Microsoft Dynamics 365 Marketing
Microsoft:Microsoft Dynamics 365 SalesMicrosoft:Microsoft Power Platform Functional Consultant
Microsoft:PL 200 Exam Prep

You will get access to Flexi instantly.

Flexi Video

USD 99

Official Courseware1

USD 49

Hands-On-Labs2

USD 49

1Delivery lead time is 1 Day

2Delivery lead time is 7 Days

Total

USD 99

100% Secure Transaction

Learn more about Koenig. Download Presentation

FAQ's

Q1. How long do you have access to Flexi after purchase?

A. 3 months from date of delivery.

Q2. Can the content be shared or is it only available for one user?

A. It is only for the self-use of the purchaser.

Q3. Do you have business packages that you offer to companies that would make use of these packages on a regular basis?

A. Yes, contact us for corporate packages.

Q4. What is the pass rate of students that used Flexi as their method of preparation?

A. We do not track the pass rate of Flexi students. We, however suspect that it will be lower than for Live Online.

Q5. If we buy Flexi today, and there are any updates in the course, do we get the updated recordings as well or do we need to repurchase Flexi?

A. If the latest update comes within 3 months after the sale we can give the updated version.

Q6. Can we download the videos or we stream them online?

A. Videos can only be streamed and not downloaded.

Q7. Do you have courses in languages other than English?

A. Presently Flexi is only available in English.

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