Email Etiquette Course Overview

Course Prerequisites

Target Audience for Email Etiquette

The Email Etiquette course by Koenig Solutions hones professional communication skills, ideal for corporate employees and job seekers.

• Entry-level professionals
• Mid-level managers
• Customer service representatives
• Sales and marketing professionals
• Human resource personnel
• Administrative staff
• IT professionals
• Freelancers and remote workers
• Small business owners
• Non-profit organization members
• Educators and academic staff
• Students preparing for corporate roles
• Legal professionals
• Healthcare workers requiring formal communication training
• Government employees
• Executives looking to refine their email correspondence

Learning Objectives - What you will Learn in this Email Etiquette?

Learning Outcomes and Concepts:

The Email Etiquette course equips participants with the skills to communicate professionally via email, ensuring messages are secure, clear, and effective while maintaining proper online conduct and managing email volume efficiently.

Learning Objectives and Outcomes:

• Understand the importance of email security and the potential consequences of email misuse in the workplace.
• Learn the fundamental principles of email etiquette, including clarity, conciseness, and appropriate tone.
• Master the structure of a professional email, including effective use of the subject line, salutations, and signature.
• Gain insights into the appropriate use of email features such as Forward, CC, BCC, and importance indicators.
• Develop the ability to craft concise, one-page emails with an optimal sentence length and paragraph structure to enhance readability.
• Improve grammar and punctuation in email communication by utilizing tools like spellcheckers and understanding the active voice.
• Customize email formatting for a professional appearance, including font selection, color usage, and text arrangement.
• Learn best practices for sending broadcast emails, maintaining brand consistency, and using subject headings effectively.
• Enhance proofreading skills and learn the value of peer review to minimize errors in emails.
• Adopt netiquette guidelines for professional online interactions, manage email overload, and navigate conversational pitfalls.