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Terms and Conditions

By clicking "Accept" or "Agree" you agree to all the terms and conditions stated in this Agreement (defined below). If you do not agree to these terms, do not click "Accept" or "Agree". If you are clicking "Accept" or "Agree" on behalf of your employer or as a consultant or agent of a third party (collectively, "Customer"), you hereby represent and warrant that you have been given the authority by Customer to carry out this transaction and conclude the Agreement with SAP on behalf of Customer. If you do not have the appropriate authority, we kindly ask you to not continue with this transaction.

Once completed, this Agreement is a legally binding agreement for Cloud Services between Customer and the SAP affiliate or subsidiary company ("SAP") in the country in which Customer is located and from which Customer is subscribing to the SAP Cloud Services or the regional SAP entity displayed in the Order Summary and Order Confirmation (each, as defined below).

SAP may accept Customer's offer by sending an order confirmation e-mail to Customer or making the Cloud Services available to Customer. If any issue arises regarding the processing of the order prior to SAP's acceptance, SAP reserves the right to cancel the transaction and notify the Customer accordingly.

This order document ("Order Form") is governed by and incorporates the following documents in effect as of the date you Accept these terms (the "Effective Date"). All documents are listed in order of precedence, and collectively referred to as the "Agreement":

• This Order Form including Annex 1 ("Order Form")

Agreement	Location
SAP Certification Exam Two Attempts Supplement	https://www.sap.com/docs/download/agreements/product-use-and-support-terms/cls/en/sap-certification-exam-two-attempts-supplement-english-v2-2025.pdf
Support Schedule for Cloud Services	https://www.sap.com/docs/download/agreements/product-use-and-support-terms/cls/en/support-schedule-for-cloud-services-english-v7-2025.pdf
Service Level Agreement for Cloud Services	https://www.sap.com/docs/download/agreements/product-use-and-support-terms/cls/en/service-level-agreement-for-sap-cloud-services-english-v8-2023.pdf
Data Processing Agreement for Cloud Services	https://www.sap.com/docs/download/agreements/product-use-and-support-terms/dpa/data-processing-agreement-for-sap-cloud-services-english-v8-2021.pdf
General Terms and Conditions for Cloud Services (Direct)	https://www.sap.com/about/trust-center/agreements/cloud/cloud-services.html?sort=latest_desc&search=General%20Terms%20and%20Conditions

Customer has had the opportunity to review the incorporated documents, prior to accepting this Agreement. SAP recommends Customer prints copies of these documents for Customer's own records.

1. Cloud Service(s), Support and Fees: The Cloud Service fees consist of the component(s) identified in the order summary displayed on the SAP Store ("Order Summary") as well as in the corresponding order confirmation email Customer receives from the SAP Store ("Order Confirmation"). Unless otherwise stated in the Order Confirmation or in the applicable Supplement or otherwise chosen by Customer in an administrative cockpit provided by SAP, SAP will provide Customer with "SAP Enterprise Support Cloud Editions" for the Cloud Services as set forth in the Cloud Support Schedule.

"Excess Use" means any use of a subscription Cloud Service that exceeds the Usage Metrics and volume stated in the Order Summary. Fees for Excess Use accrue from the date the Excess Use began. Customer shall execute an additional Order Form to document subscriptions for additional Usage Metrics and volume. Customer shall pay for Excess Use based on SAP's prices on the date the Excess Use began.

Payment is not dependent upon completion of any implementation services. Fees for non-recurring services (if any) shall be invoiced by SAP on a one-time basis and paid by Customer in accordance with the GTCs. The Cloud Services shall be subject to an annual fee increase of 3.3% effective on each anniversary of the Subscription Term unless Customer's Primary Access Location (as defined below) country is listed in Annex 1 to this Order Form. For Customer's located in Annex 1 countries, the Cloud Services shall be subject to an annual fee increase stated in Annex 1 effective on each anniversary of the Subscription Term. This increase shall apply in addition to the Annual Fee stated in Order Summary and any increase to the Annual Fee. Not raising fees is not a waiver of SAP's right to do so. Customer shall reimburse SAP for all appropriately documented travel and related expenses pre-approved by Customer and incurred by SAP in performing any support for the Cloud Service.

2. Cloud Service Access and Taxes: Customer acknowledges that the "Ship-To" address entered by Customer in the SAP Store site is the primary location from which Customer will access the Cloud Service ("Primary Access Location"). If Customer does not provide a Primary Access Location, SAP will incorporate a default Primary Access Location to Customer's sold-to address. It is the obligation of the Customer to consider if withholding tax is applicable. In case of any applicable local taxes, these are to be borne by Customer. Applicable taxes must be declared and paid to the respective tax authority by Customer. Customer's failure to provide SAP with its VAT and/or GST number may have sales tax implications. Cloud Services Fees do not include Taxes.

3. Subscription Term and Notification: Unless the Supplement states otherwise, the initial Subscription Term and any renewal Subscription Term will automatically renew for the time intervals selected in the ordering pages of SAP Store by the Customer. Auto-renewal will not occur if Customer notifies SAP at least 1 month or SAP notifies Customer at least 6 months prior to the end of any Subscription Term of its intent to not renew the Order Form.

Customer may only prevent automatic renewal of this Order Form by notifying SAP using this link or via SAP for Me.

4. Payments:

(a) Fees for the initial Subscription Term of the Cloud Service are indicated in the ordering page(s) of the SAP Store.

(b) In the ordering pages, the Customer may select between payment options available for this transaction, which will apply for the initial Subscription Term and all subsequent renewal terms of the Agreement. SAP will invoice customer or charge the provided credit card in accordance with the GTC. Customer shall pay all fees due to SAP within 30 days of date of invoice, unless the Customer is based in Germany in which case the Customer shall pay all fees due to SAP within 14 days of the date of invoice.

(c) SAP will bill Customer in advance for each billing period during the term of this Agreement for use of the Cloud Service unless stated otherwise in the Supplement or the Order Form

(d) For customers registering with SAP for the first time, SAP may require Credit Card information as an additional means of identification. No effective charge will be made to the credit card for registration purposes, but customers may see a zero value transaction subject to the country and type of card used.

5. Additional Terms:

5.1 Product Development Schedule

The Product Development Schedule published at http://sap.com/agreements-cloud-product-development-schedule is incorporated into and becomes an integral part of the Order Form.

5.2 Publicity

SAP may include Customer's name and subscribed Cloud Services in SAP customer lists and earnings communications

5.3 Export Restrictions

Customer may not use the Cloud Services, Documentation and other Cloud Materials in any country where these may not be used according to the export control and trade sanctions laws of the United States, the EU, Germany or any other applicable export control and trade sanctions laws. Customer may not permit the use of the Cloud Services, Documentation and other Cloud Materials to any end user with whom transactions are prohibited in accordance with the terms of the Agreement. Further information on SAP's Export Control and Sanctions Compliance can be found at: https://www.sap.com/about/agreements/export-statements.html

The Cloud Services shall be subject to an annual fee increase on each anniversary of the Subscription Term

1. If the Agreement is concluded in USD or EUR, this increase will be equal to 3.3% and
2. In all other cases, this increase will not exceed the percentage stated in the most recent CPI.

This increase shall apply in addition to the Annual Fee or the increased Annual Fee, as applicable. Not raising fees is not a waiver of SAP's right to do so.

"CPI" means the CPI indicated below for the Primary Access Location country.

Primary Access Location	CPI
Azerbaijan	The Customer agrees that after expiration of twelve (12) months as of the start date of the Services rendering SAP shall have the right unilaterally change Services price (hereinafter – the "Contract price") within the percentage (Lmax) calculated based on the Consumer price index for goods and services in the Republic of Azerbaijan (hereinafter- the "CPI") using the following formula: Lmax% = CPI1 * (CPI2/100) * (CPI3/100) * ... * (CPIn/100) - 100 where: Lmax – a maximum percentage of Contract price change; CPI1 – the CPI value at the end of the calendar year, when the Contract was concluded or when the latest Contract price change took place; CPI2, CPI3…, CPIn – the CPI value at the end of the second, third, etc. calendar years following the calendar year, when the Contract was concluded or when the latest Contract price change took place. To calculate a maximum percentage of the Contract price change under the present paragraph, the CPI values provided for each respective (previous) year(s) in a row "to December of the previous year" of the relevant regulatory table published by the authorized state agency of statistics of the Republic of Azerbaijan on its official internet website shall be used. In case CPI is no longer published or is not used in the Republic of Azerbaijan, to perform the right under the present paragraph SAP shall have the right unilaterally without a Customer notification to replace CPI for the equivalent indicator of inflation rate or of consumer prices change in the Republic of Azerbaijan. The Contract price change shall take effect from 00h. 00m. January 01 of the calendar year following the year when SAP sent a Contract price change written notice to the Customer. Such a notice shall be sent to the Customer once a year and not later than two months before Contract price change effective date. In case SAP does not unilaterally change the Contract price in any particular year or such a change takes place upon the parties' mutual agreement, it shall not be interpreted as SAP waiver of the right to change the Contract price unilaterally or any derogation from such right.
Brazil	Índice significa "Índice de Preços ao Consumidor Amplo, calculado pelo Instituto Brasileiro de Geografia e Estatística"("IPCA/IBGE")."
Kazakhstan	The Customer agrees that after expiration of twelve (12) months as of the start date of the Services rendering SAP shall have the right unilaterally change Services price (hereinafter – the "Contract price") within the percentage (Lmax) calculated based on the Consumer price index for goods and services in the Republic of Kazakhstan (hereinafter- the "CPI") using the following formula: Lmax% = CPI1 * (CPI2/100) * (CPI3/100) * ... * (CPIn/100) - 100 where: Lmax – a maximum percentage of Contract price change; CPI1 – the CPI value at the end of the calendar year, when the Contract was concluded or when the latest Contract price change took place; CPI2, CPI3…, CPIn – the CPI value at the end of the second, third, etc. calendar years following the calendar year, when the Contract was concluded or when the latest Contract price change took place. To calculate a maximum percentage of the Contract price change under the present paragraph, the CPI values provided for each respective (previous) year(s) in a row "to December of the previous year" of the relevant regulatory table published by the authorized state agency of statistics of the Republic of Kazakhstan on its official internet website shall be used. In case CPI is no longer published or is not used in the Republic of Kazakhstan, to perform the right under the present paragraph SAP shall have the right unilaterally without a Customer notification to replace CPI for the equivalent indicator of inflation rate or of consumer prices change in the Republic of Kazakhstan. The Contract price change shall take effect from 00h. 00m. January 01 of the calendar year following the year when SAP sent a Contract price change written notice to the Customer. Such a notice shall be sent to the Customer once a year and not later than two months before Contract price change effective date. In case SAP does not unilaterally change the Contract price in any particular year or such a change takes place upon the parties' mutual agreement, it shall not be interpreted as SAP waiver of the right to change the Contract price unilaterally or any derogation from such right.
Ukraine	The index used to determine the Discretionary Applicable Change is the Consumer Price Index (also referred as "CPI") in Ukraine calculated by and published by the state statistics authority on the official website. If that index is discontinued or is not used in Ukraine to change the price hereunder SAP shall have the right unilaterally without a Customer's notification to replace CPI with the equivalent indicator of inflation rate or of consumer prices change in Ukraine.