ITIL V5 Foundation
ITIL 4 Foundation by PeopleCert equips IT service managers, digital product professionals, and transformation leads with frameworks to manage digital services and create business value in AI-enabled environments. Over three million ITIL certifications have been awarded worldwide, helping professionals overcome fragmented service delivery and adapt to rapid digital change. This course prepares learners for the official ITIL 4 Foundation certification. Koenig Solutions delivers this training using expert-led instruction and official vendor-authorized courseware, positioning graduates for high-demand roles such as IT Service Manager or ITSM Consultant with significant salary growth potential.
Training Formats & Pricing
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Course Overview
The ITIL® Foundation (Version 5) by PeopleCert is the essential entry point for professionals seeking foundational knowledge in modern digital product and service management. Designed for roles such as IT Service Managers, Incident Managers, and Service Delivery Managers, this course prepares candidates for the official ITIL Foundation (Version 5) certification exam, establishing a common language for effective IT service management across organizations. With over 3 million ITIL certifications achieved globally and adoption by 82% of Fortune 500 companies, the framework remains a critical standard in the industry. The curriculum covers core concepts including the ITIL Value System, guiding principles, the four dimensions of product and service management, and continual improvement, ensuring learners understand how value is co-created across digital services.
Students engage with key components such as value stream mapping, lifecycle thinking, and AI integration within digital service environments, gaining practical understanding through scenario-based learning aligned with real-world operations. The course emphasizes hands-on comprehension of management practices like Incident Management, Change Enablement, and Service Level Management, contextualized within platforms such as ServiceNow and integrated with technologies including AI governance and automation tools. Learners explore how organizations apply ITIL guidance to improve collaboration, visibility, and outcomes across complex, AI-enabled environments. A key component includes analyzing real-world service improvement scenarios using the ITIL Continual Improvement Model, enabling students to identify inefficiencies and propose data-driven enhancements within simulated organizational workflows.
Earning the ITIL Foundation (Version 5) certification validates a professional’s ability to contribute effectively to IT service management frameworks and serves as a prerequisite for advanced ITIL (Version 5) designations such as ITIL Practice Manager and ITIL Managing Professional. Recognized globally across 200+ countries, the certification aligns with roles offering median annual salaries up to £42,500 in England and over $100,000 for senior ITSM roles in the U.S. Koenig Solutions supports learners with official PeopleCert courseware, expert-led training, and a Guaranteed-to-Run schedule, ensuring flexible, high-quality preparation. Completing this course positions professionals to lead service transformation initiatives, improve digital experience outcomes, and advance into strategic roles within evolving IT organizations.
Prerequisites
- There are no formal prerequisites for the ITIL 4 Foundation certification.
- This entry-level course is open to all IT professionals and individuals interested in service management.
- No prior experience or specific knowledge of ITIL frameworks is required to enroll.
- The curriculum is designed to provide a comprehensive introduction to ITIL 4 concepts from scratch.
Certification Exam
Everything you need to know about the ITIL V5 Foundation certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– ITIL® 4 Foundation: Key Concepts of Service Management
2
Day 2– ITIL® 4 Foundation: Service Value Chain and Practices
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Official Courseware
Hands-On Lab Environment (30 days)
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Hands-On Lab
Live Lab Sandbox
Real EnvironmentPractice in a real lab environment with full access to the tools and services covered in the course.
30+ Guided Labs
30+Step-by-step lab exercises designed to reinforce each module with practical, hands-on tasks.
Lab Manual Included
Full GuideComprehensive lab guide with detailed instructions, screenshots, and troubleshooting tips.
Post-Training Access
30 Days30 days of extended lab access after your training ends so you can continue practicing.
Meet Your Instructor
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
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“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
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“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
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“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
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“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
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“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
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“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the ITIL V5 Foundation training course
Is the ITIL® 4 Foundation certification exam included in Koenig's training, and what is the exam fee if separate?
What training formats does Koenig offer for ITIL® 4 Foundation, and is there a Guaranteed-to-Run option?
How long is lab access provided for ITIL® 4 Foundation training, and what environment is used?
What is Koenig's rescheduling and cancellation policy for ITIL® 4 Foundation training?
What is the format, difficulty, and passing score of the ITIL® 4 Foundation exam?
How long is the ITIL® 4 Foundation certification valid, and what is the renewal process?
What post-training support does Koenig provide for ITIL® 4 Foundation students?
What are the prerequisites or experience needed for the ITIL® 4 Foundation certification?
What is the average salary impact and career progression for ITIL® 4 Foundation certified professionals?
How does ITIL® 4 Foundation compare with self-study in terms of cost and success rate?
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Learn more about ITIL V5 Foundation before you enroll
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